Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
Page 522
    • Caz3121
    • By Caz3121 16th Jun 17, 12:30 PM
    • 10,847 Posts
    • 7,075 Thanks
    Caz3121
    BA208 01/06/17 (scheduled for around 20:40).
    Originally posted by big leon
    not sure if your flight details are correct
    BA208 from Miami to Heathrow. Departed 1 hour and 9mins late from Miami and arrived 1hr and 29mins late at Heathrow (from flightaware)
    Using the details in EUClaim also shows "Your flight had an arrival delay of less than three hours."
    • big leon
    • By big leon 16th Jun 17, 12:42 PM
    • 43 Posts
    • 2 Thanks
    big leon
    Hi Caz, thanks for the response.

    I've managed to find another site which appears to show the flight:

    https://www.airportia.com/flights/ba208/miami/london/2017-06-02/

    That shows only a 2 hour 13 minute delay however which is under the threshold.
    • leylandsunaddict
    • By leylandsunaddict 16th Jun 17, 12:44 PM
    • 1,507 Posts
    • 1,020 Thanks
    leylandsunaddict
    I don't know what time it actually arrived, but it was scheduled to arrive at 10.20 so if you were asking for compensation reasons it wouldn't be eligible even if it did arrive at 13.00. Bott and Co also say it arrived less than 3 hours late.
    • kandy2513
    • By kandy2513 16th Jun 17, 5:50 PM
    • 3 Posts
    • 0 Thanks
    kandy2513
    Need help
    I have misplaced the details of when the flight from Zurich to Edinburgh actually boarded and when it arrived at Edinburgh, does anyone have those details? 24/08/2013 BM1608 scheduled departure 15:45

    Many thanks if I can get assistance

    John
    • Justice13075
    • By Justice13075 16th Jun 17, 6:06 PM
    • 1,013 Posts
    • 425 Thanks
    Justice13075
    EuClaim say you are not due any compensation. Put your details into Bottonline and see what they say.
    • MrsBiz
    • By MrsBiz 17th Jun 17, 7:26 AM
    • 1 Posts
    • 0 Thanks
    MrsBiz
    We had a flight delayed by over 4 hours when flying with a Spanish airline Volotea from Southampton to Palma, Mallorca. We have won the court case and have a high court writ against them but unfortunately the airline does not have a base here, only in Spain, therefore the sheriffs are unable to execute this writ. Can anyone help us get the money we are owed?
    • Tyzap
    • By Tyzap 17th Jun 17, 9:57 AM
    • 1,138 Posts
    • 551 Thanks
    Tyzap
    MrsBiz,

    Impounding an aircraft usually brigs pretty quick results.

    I don't think they operate into many airports in this country but maybe it's a regular flight into Southampton. If so you could supply a timetable to the HC Sheriffs.

    Good luck.
    Please read Vaubans superb guide.
    • Jacqueline Walsh
    • By Jacqueline Walsh 21st Jun 17, 8:57 AM
    • 1 Posts
    • 0 Thanks
    Jacqueline Walsh
    We booked Edinburgh to Cork in October 2016. Flight cancelled due to fog. We were offered either a flight Next day or 10 hours later to Dublin and coach to Cork. We arrived in Cork 13 hours late. Airline say we can't claim compensation as delay was due to weather?
    Is this correct?
    We've never seen you mention that can't claim due to weather?
    • Tyzap
    • By Tyzap 21st Jun 17, 9:22 AM
    • 1,138 Posts
    • 551 Thanks
    Tyzap
    We booked Edinburgh to Cork in October 2016. Flight cancelled due to fog. We were offered either a flight Next day or 10 hours later to Dublin and coach to Cork. We arrived in Cork 13 hours late. Airline say we can't claim compensation as delay was due to weather?
    Is this correct?
    We've never seen you mention that can't claim due to weather?
    Originally posted by Jacqueline Walsh
    Hi Jacqueline,

    Yes weather 'can' exempt the airline from paying EC261 compensation but they do still owe you a 'duty of care', food drinks etc.

    Read Vaubans guide, google and download, for details.

    Where was the fog? as it sounds like you did not depart in the first place. If you can give the date and flight details we may be able to look into it.

    Good luck.
    Please read Vaubans superb guide.
    • summerishere11
    • By summerishere11 23rd Jun 17, 7:09 AM
    • 15 Posts
    • 0 Thanks
    summerishere11
    Hi.

    We flew from Madrid to London and had a connecting flight from London to Aberdeen on the 14th of June. Our first flight was delayed due to technical fault which made us miss our connecting flight and we arrived in our final destination (Aberdeen) 3h 20 min late so I think we have a claim. What I am confused about is the amount we can claim e.g. the distance we travelled.
    Distance from Madrid-London about 1260km ( under 1500km 250euros per person)
    Distance from Madrid- Aberdeen (final destination) about 1900km ( between 1500-3500km 400 euros per person)
    Does anyone know if it's the distance of the delayed flight travelled or the distance to your final destination you can claim? Many thanks in advance.
    • Caz3121
    • By Caz3121 23rd Jun 17, 8:11 AM
    • 10,847 Posts
    • 7,075 Thanks
    Caz3121
    from Vauban's Guide

    2.2 The amount of compensation due depends upon the length of the journey, as measured by the “Great Circle Method” [see http://www.greatcirclemapper.net]:

    in your case your journey was MAD-ABZ so €400
    • summerishere11
    • By summerishere11 23rd Jun 17, 9:04 AM
    • 15 Posts
    • 0 Thanks
    summerishere11
    Thank you for the quick reply Gaz3121
    • travelerjohn
    • By travelerjohn 23rd Jun 17, 7:24 PM
    • 3 Posts
    • 0 Thanks
    travelerjohn
    I hope I am doing the right thing posting here. I have already posted a new thread under LATAM airline but hope I can get replies to a general question of how to RECEIVE compensation once it is granted. I have an email from the airline accepting that they will give me compensation for a cancelled flight but no secure https site to send details of my bank to send the transfer to. They require me to send these details by reply to their email. I don't think that is very secure. Would it be any more secure to send the details with the email from the customer services person attached via the resolver tool?
    • Vauban
    • By Vauban 25th Jun 17, 4:10 PM
    • 4,707 Posts
    • 2,085 Thanks
    Vauban
    Miserable story for the couple concerned - but I post to illustrate the sheer uselessness of the CAA (who, in case you need reminding, are meant to be the National Enforcement Body for the UK):

    https://www.theguardian.com/money/2017/jun/25/ba-debacle-delays-problems-getting-redress
    • Justice13075
    • By Justice13075 25th Jun 17, 5:29 PM
    • 1,013 Posts
    • 425 Thanks
    Justice13075
    Why don't they take Iberia to court seems pretty straight forward to me.
    • 32b3in2013
    • By 32b3in2013 25th Jun 17, 7:04 PM
    • 2,078 Posts
    • 18,028 Thanks
    32b3in2013
    Success - at the beginning of June my friends and I were delayed by 4 hours and 12 minutes coming home from Budapest to London. I put the details for all of us into Martin's helpful link and the airline (Norwegian) replied within 3-4 days saying that we were entitled to compensation and that I should give them bank details to pay the money into. It took 5 minutes to complete the claim and we will be receiving €250 each. The flights cost £70 each return.

    32b3
    SPC9 #125 - £816.85
    SPC10 #125 - £851.81
    • pcyuljr
    • By pcyuljr 25th Jun 17, 7:27 PM
    • 105 Posts
    • 67 Thanks
    pcyuljr
    Tricky Claim
    Hello,

    I have previously claimed compensation for my parents, so I am not a complete newbie. However, my own situation is quite different and I would appreciate any discussion/advice around it.

    On Saturday 17th June my departure time from Manchester Airport to Thessalonika (Greece) was delayed for 2hrs 50 minutes. This was due to the aircraft, when we had all boarded, getting a burst rear tyre as we were taxing due to debris around the aircraft. We had to all get off and the company get another aircraft.

    We were due to land in Greece between 6pm and 6.30pm.

    After the delayed departure, we arrived at Thessaloniki (late obviously) but were then unable to land due to the wind. The pilot did attempt one landing, but aborted and then decided to not try again. As such we were diverted to Athens airport, finally landing with doors open at about 10pm. Thus 4 hrs later and at a different airport than we should have done.

    We were put up overnight in Athens by Jet2 and the following day, flew back to Thessaloniki finally arriving with doors open at 1.40pm.

    Thus we arrived at our correct airport about 19hrs after we should have done due to a mixture of issues.

    Can anybody please provide some guidance or thoughts on these various issues as overall we lost a day of our holiday. Both of us also have travel insurance.

    (Of note we were also delayed 2hrs upon returning, but that's an aside...I think)

    Many thanks.
    • LondonGirl566
    • By LondonGirl566 26th Jun 17, 9:54 AM
    • 2 Posts
    • 1 Thanks
    LondonGirl566
    Flight Delay Claim
    Dear all,

    Thank you in advance for your help. My recent flight was delayed for 3hrs and 45mins (what we were told was due to technical fault). I wrote an email to them requesting the compensation but they very quickly came back with the explanation that the circumnstance in fact WAS extraordinary:


    “EXTRAORDINARY CIRCUMSTANCES: events which could not have been avoided even if all reasonable measures have been taken, such as but not limited to cases of acts of God; political instability; meteorological conditions incompatible with the operation of the flight concerned; security risks, strikes; unexpected flight safety shortcomings and air traffic management decisions which, in relation to a particular aircraft on a particular day give rise to a long delay or the cancellation of one or more flights by that aircraft.”

    We are also deeply sorry, that we could not predict how long would it take to depart and this flight delay was outside of our control.

    Regarding to your letter we would like to inform you that our company does not agree to the concept that passengers with delayed flight should be treated equally with those whose flight was cancelled, as this is not in any way implied by the operative EU Regulation 261/2004. Because of the above mentioned reason we cannot issue compensation for you according to EURegulation 261/2004.

    So i am guessing it all now depends on whether this delay was or wasnt a special circumnstance... can anyone advise?

    Many thanks!
    Last edited by LondonGirl566; 26-06-2017 at 10:07 AM.
    • Caz3121
    • By Caz3121 26th Jun 17, 9:59 AM
    • 10,847 Posts
    • 7,075 Thanks
    Caz3121
    try putting your flight details into the free NWNF flight checkers such as EUClaim and bottonline...and see whether they agree with the airline position. If they both say you have a claim then have a read of Vauban's Guide and issue a NBA
    • JPears
    • By JPears 26th Jun 17, 10:36 AM
    • 3,264 Posts
    • 910 Thanks
    JPears
    Dear all,

    Thank you in advance for your help. My recent flight was delayed for 3hrs and 45mins (what we were told was due to technical fault). I wrote an email to them requesting the compensation but they very quickly came back with the explanation that the circumnstance in fact WAS extraordinary:


    “EXTRAORDINARY CIRCUMSTANCES: events which could not have been avoided even if all reasonable measures have been taken, such as but not limited to cases of acts of God; political instability; meteorological conditions incompatible with the operation of the flight concerned; security risks, strikes; unexpected flight safety shortcomings and air traffic management decisions which, in relation to a particular aircraft on a particular day give rise to a long delay or the cancellation of one or more flights by that aircraft.”

    We are also deeply sorry, that we could not predict how long would it take to depart and this flight delay was outside of our control.

    Regarding to your letter we would like to inform you that our company does not agree to the concept that passengers with delayed flight should be treated equally with those whose flight was cancelled, as this is not in any way implied by the operative EU Regulation 261/2004. Because of the above mentioned reason we cannot issue compensation for you according to EURegulation 261/2004.

    So i am guessing it all now depends on whether this delay was or wasnt a special circumnstance... can anyone advise?

    Many thanks!
    Originally posted by LondonGirl566
    This statement is completely specious as Sturgeon case deemed delays and cancellations were, for reg 261/2004, the same.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,597Posts Today

9,849Users online

Martin's Twitter