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    • Alan Bowen
    • By Alan Bowen 2nd Jun 17, 2:56 PM
    • 2,964 Posts
    • 1,492 Thanks
    Alan Bowen
    PIA of course have no liability under EU261 on arrivals into the UK being a non UK airline.
    • Supwks
    • By Supwks 3rd Jun 17, 2:09 PM
    • 1 Posts
    • 0 Thanks
    Supwks
    What is the rule regarding origin airport?
    Does anyone know the answer to this one?
    We were returning from Grenada to Glasgow via LGW. This was BA on one ticket so I consider it to be one journey.
    The Grenada to Gatwick was on time but there was a seven hour wait anyway before the LGW GLA flight.
    We were due in GLA around 3pm but the flight was cancelled due to a cracked windscreen it seems.
    We were booked onto a flight to EDI which would have got us to GLA by car a couple of hours later than we were scheduled. This was then announced as having a three hour delay due to another tech issue so we were transferred back onto the next GLA flight which was also delayed but not by as much as the EDI.
    We eventually arrived at GLA at around midnight, so nine hours or so after we were due. One of our bags didn't make it due to all the changes but we got it back intact the next day so no problem there.
    We got compensation for the delay based on LGW-GLA (<1500km).
    My question, after a really long story (sorry) is, shouldn't we be entitled to compensation based on the origin airport of the ticket i.e. Grenada (>1500km)?
    I put this to BA but they came back saying that it was not the case but we were only entitled to the lower level.
    I'd really appreciate your thoughts on this.
    Thanks.
    Supwks
    • JPears
    • By JPears 3rd Jun 17, 4:18 PM
    • 3,266 Posts
    • 911 Thanks
    JPears
    It is an interesting case and I was thinking of a similar conundrum yesterday to pose to the forum.
    The arguement is that you purchased a ticket with an EU carrier to travel from Grenada to Glasgow. Forumites here would suggest in this case that you are possibly due compensation for the whole journey length, since the casue of you delay was wholly within the EU with EU carrier.
    I set the scenario that what if both legs had been delayed ie Grenada to Gatwick, then your replacement flight because of the inital delay, delayed. By their arguement BA would have to pay out twice as they consider you to have taken two seperate flights.
    Or if the Grenada flight had been delayed, irrespective of the second leg causing you to be delayed enough for the larger compensation amount?
    I think BA are on shaky ground here.
    Have you put your details into a gflight delay company/legal firm such as Botts, see what amount they think you are due?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Vauban
    • By Vauban 3rd Jun 17, 5:28 PM
    • 4,708 Posts
    • 2,085 Thanks
    Vauban
    I don't think this is ambiguous at all. On a through ticket, the delay is measured from your arrival at the final destination, and the distance from the whole of the journey - ie Grenada to Glasgow. If BA are being numpties, then take them to court.
    • JPears
    • By JPears 3rd Jun 17, 5:41 PM
    • 3,266 Posts
    • 911 Thanks
    JPears
    In a roundabout way i was trying to say that airliones can't have it both ways
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Vauban
    • By Vauban 3rd Jun 17, 6:07 PM
    • 4,708 Posts
    • 2,085 Thanks
    Vauban
    In a roundabout way i was trying to say that airliones can't have it both ways
    Originally posted by JPears
    Oh I see. Airlines try to have it whatever way they can, so long as the customer is fobbed off and compensation payments avoided. BA's frankly pathetic response to their meltdown of last week shows the leopards don't change their spots, imho.
    • Caz3121
    • By Caz3121 3rd Jun 17, 6:22 PM
    • 10,847 Posts
    • 7,075 Thanks
    Caz3121
    I don't think this is ambiguous at all. On a through ticket, the delay is measured from your arrival at the final destination, and the distance from the whole of the journey - ie Grenada to Glasgow. If BA are being numpties, then take them to court.
    Originally posted by Vauban

    I do think BA should pay the €600 on BA to BA connections (it is reported that they are not)...the passenger is as much inconvenienced as having the delay before the first flight....I think it becomes more of a challenge when the on-time inbound flight is on a non-EU carrier
    If passenger travels on a US-LHR-GLA ticket for example with the US-LHR on say AA which arrives with no delay and then the LHR-GLA flight is delayed......should BA pay €250 or €600?
    If the inbound was late and the connection missed then there would be no claim at all.
    • Tyzap
    • By Tyzap 4th Jun 17, 8:02 PM
    • 1,138 Posts
    • 551 Thanks
    Tyzap
    EC knock on's are now an acceptable exemption.
    The Danish Supreme Court has found judgement in favour of the Airline, SAS, following a case about whether 'knock on's' are an acceptable Extraordinary Circumstance.

    I can only find the judgement in Danish for now.

    http://www.hoejesteret.dk/hoejesteret/nyheder/Afgorelser/Documents/214-16.pdf
    Please read Vaubans superb guide.
    • Sylvia Mahal
    • By Sylvia Mahal 5th Jun 17, 12:59 PM
    • 5 Posts
    • 0 Thanks
    Sylvia Mahal
    British Airways trying to get out of paying what they owe.
    Hi. I was travelling with a party of 9, 6 Adults and 3 small children. made up of my family, grandchildren and foster child. This was the children's first ever flight and holiday abroad.

    We checked into our flight at Heathrow Terminal 5 to Almeria via Madrid at 11.35 on May 27th at about 9,30 after joining a long queue at 8.30. On check in there was no mention of any concerns. We were then on Air side without any information except the boards stating that the gate number would be at a set time, this time kept moving into the future. The time of our flight passed and several hours later the board said Please wait. At about 6pm a piece of paper was given out to say all flights had been cancelled and we were advised to leave the terminal without our luggage with no advice other than to consult the website to rebook our flights or arrange for a refund. We eventually managed to get out having joined a very long queue as they only had one gate open at about 7.30pm

    We took the option to go home rather than book in a hotel because we only live 2 hours from Heathrow.

    As soon as we arrived home we tried to phone BA and to access the Website which was still not working properly. We tried all day Sunday and eventually decided to book with Iberia the same flights as offered by British Airways at an inflated price, but at least we were able to confirm that we could fly in Tuesday 30th May.

    Only four of our party were able to afford to pay for the additional flights so my grandchildren missed out on their holiday and my son decided they had to abort it.

    The problem I have is that BA have refunded the cost of the flights for the people who aborted their holiday but they refuse to compensate us for the cost of the flights we purchased from Iberia. They are only offering to refund the cost of our Saturday flights which is half the cost of the additional flights. Therefor we will be out of pocket.

    Please can someone advise where we stand. The flight we took on Tuesday 30th was actually a British Airways plane so I think they are just being difficult.

    They also refuse to compensate us for the journey back home, because they say we should have obtained a petrol receipt.

    Added to this we are still trying to get some of our luggage back.

    Please help and can you advise us what we are entitled to.

    Thanks

    Sylvia
    • 111KAB
    • By 111KAB 5th Jun 17, 1:11 PM
    • 3,638 Posts
    • 1,478 Thanks
    111KAB
    Sylvia - your post better placed on the BA thread > http://forums.moneysavingexpert.com/showthread.php?t=4384701
    • JPears
    • By JPears 5th Jun 17, 1:24 PM
    • 3,266 Posts
    • 911 Thanks
    JPears
    Sylvia. also download Vauban's most useful guide (google) your answers should be there.
    But in simple terms you should receive refund of the cancelled flight AND compensation under reg 261/2004. For all 9 of you the compensation should be due. I don't know the distance of your flight as this will affect the compensation due.
    Did the letter from BA handed to you at airport tell you:
    You maybe able to claim compensation under regualtion 261/2004?
    BA's duy of care ie hotels, food etc? Did it ask you to keep any receipts?
    But please put this on BA thread. Where you will find alot of information on this matter.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • skipraider
    • By skipraider 8th Jun 17, 9:12 PM
    • 4 Posts
    • 0 Thanks
    skipraider
    Do I claim from Expedia or Easyjet?
    I booked my flight, hotel and car hire through Expedia. I believe I can claim EU261 compensation for my flight delay through mechanical breakdown of the aircraft
    but Expedia have said as it was a budget airline (Easyjet) I must deal direct with them. Easyjet's online claim form asks if I made the booking myself (technically 'no' as Expedia made the booking) but when I click 'no' it says the person making the booking must claim. I don't want to mess this up. Any advice?
    • 111KAB
    • By 111KAB 8th Jun 17, 9:57 PM
    • 3,638 Posts
    • 1,478 Thanks
    111KAB
    Skipraider - before you go any further read Vauban's Guide (Google if necessary) ... after reading you will see your claim is against EasyJet.
    • Jacksper1
    • By Jacksper1 9th Jun 17, 12:37 AM
    • 5 Posts
    • 0 Thanks
    Jacksper1
    Hi I had a delayed flight almost a year ago and am trying to find the exact times can anyone who has the subscription please search for me or does anyone have a link to a free search site. As it's only 1 flight in question I don't really want to take out the subscription with flightstats.
    Many thanks.
    • Caz3121
    • By Caz3121 9th Jun 17, 6:33 AM
    • 10,847 Posts
    • 7,075 Thanks
    Caz3121
    you can try testing the flight number and date through a couple of the NWNF sites - EUClaim, bottonline....they will tell you if compensation should be due
    • Tyzap
    • By Tyzap 9th Jun 17, 10:27 AM
    • 1,138 Posts
    • 551 Thanks
    Tyzap
    Hi I had a delayed flight almost a year ago and am trying to find the exact times can anyone who has the subscription please search for me or does anyone have a link to a free search site. As it's only 1 flight in question I don't really want to take out the subscription with flightstats.
    Many thanks.
    Originally posted by Jacksper1
    Post your flight details and we can take a look.
    Please read Vaubans superb guide.
    • Jacksper1
    • By Jacksper1 9th Jun 17, 3:08 PM
    • 5 Posts
    • 0 Thanks
    Jacksper1
    Great thanks...the flight was from lax to man on the 1st August 2016 flight number mt285.
    Thanks
    • Alan Bowen
    • By Alan Bowen 9th Jun 17, 4:30 PM
    • 2,964 Posts
    • 1,492 Thanks
    Alan Bowen
    That is Thomas Cook Airlines I believe but nothing appears on the system. Was 1st August the day the flight should have operated or the day it actually flew? I have checked 31st July but the flight number doesn't appear on that day either!
    • Jacksper1
    • By Jacksper1 9th Jun 17, 4:54 PM
    • 5 Posts
    • 0 Thanks
    Jacksper1
    Hi thanks for checking yes it was a Thomas Cook Flight we flew on the 1st August but I guess would have been the 2nd in uk time. Would it only show up if the delay was over the 3 hours..?
    • leylandsunaddict
    • By leylandsunaddict 9th Jun 17, 5:49 PM
    • 1,507 Posts
    • 1,020 Thanks
    leylandsunaddict
    Great thanks...the flight was from lax to man on the 1st August 2016 flight number mt285.
    Thanks
    Originally posted by Jacksper1
    Are you sure that flight number is correct?
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