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    • Caz3121
    • By Caz3121 19th Apr 17, 5:38 AM
    • 10,285 Posts
    • 6,733 Thanks
    Caz3121
    I was delayed for 5 hours on a BA flight to Miami because someone dented the aircraft with walkway
    BA say I don't have a claim as it was extraordinary circumstances out with their control
    I said it was negligence and they should pay compensation
    Who's right please
    Originally posted by Scottf
    It depends on who did the "denting" and whether they were contracted by BA or unconnected.
    Put your flight details through EUClaim and bottonline and see whether they believe there is a claim or not
    • 111KAB
    • By 111KAB 19th Apr 17, 6:50 AM
    • 3,568 Posts
    • 1,448 Thanks
    111KAB
    I was delayed for 5 hours on a BA flight to Miami because someone dented the aircraft with walkway
    BA say I don't have a claim as it was extraordinary circumstances out with their control
    Originally posted by Scottf

    Please post on dedicated BA thread in the future.


    BA are talking a load of nonsense. BA are trying to pass their problem onto you. Your delay problem was their problem end of and they should compensate. A delay over 4 hours (in your case) means you are due €600 for each passenger.


    If they want to seek recompense from the responsible party (to them) then it is for BA to sort.
    • Vauban
    • By Vauban 19th Apr 17, 9:06 AM
    • 4,514 Posts
    • 1,999 Thanks
    Vauban
    Scott: see the following

    http://www.euclaim.co.uk/blog/airlines-must-pay-flight-delay-compensation-if-mobile-boarding-stairs-collide-with-aircraft-and-cause-hold-ups-says-the-european-court-of-justice
    • Gleem
    • By Gleem 19th Apr 17, 3:00 PM
    • 1 Posts
    • 0 Thanks
    Gleem
    Hi,

    I flew with easyjet from Gatwick to Amsterdam on the 4th of April, and had a three and a half hour delay due to at first, smoke detection in the cabin and then ade-icing problem (which on multiple occasions the customer service have told me I'm due the compensation for the flight.)

    However, when I put the compensation form through I recieved an email telling me I was a no-show for my flight. After many phone calls I got some joy and was told I had been on the flight, but on the passenger list I was put down as having been offloaded! I flew back from Amsterdam two days later and that has been confirmed by the company.

    Is there any way I can get in touch with somebody at the airport to confirm I flew? and was not offloaded, as easyjet have now told me they are "re-escalating the case" I feel like they are putting off paying me unnecessarily and would like to speak to the airport myself, because if I'm shown as being offloaded somewhere the airport security systems arnt doing their job correctly!

    I'm fed up with speaking to easyjet and would like to try and sort this myself
    • DrA_Harrogate
    • By DrA_Harrogate 21st Apr 17, 10:35 AM
    • 247 Posts
    • 97 Thanks
    DrA_Harrogate
    Did you fly?
    I think what you need is some sort of proof you flew, such as an hotel receipt or so forth. Contact the airline saying you have proof (don't tell them what it is) and then follow Vauban's Guide if needed.
    • DrA_Harrogate
    • By DrA_Harrogate 21st Apr 17, 10:40 AM
    • 247 Posts
    • 97 Thanks
    DrA_Harrogate
    The Mail triumphs?
    I see the Mail is claiming credit for obtaining 'Compensation' for Jo Wood's unhappy delay. As members will see they have done nothing of the sort!

    http://www.dailymail.co.uk/news/article-4430830/EasyJet-pay-kicking-Jo-Wood-overbooked-flight.htmlhttp://
    • richardw
    • By richardw 21st Apr 17, 11:17 AM
    • 17,537 Posts
    • 7,116 Thanks
    richardw
    Interesting that easyJet paid up for Jo's re-routing on ryanair, they probably wouldn't have re-routed her on ryanair at the airport.
    Posts are not advice and must not be relied upon.
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