Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • MSE Jenny
    • By MSE Jenny 5th Jul 13, 4:56 PM
    • 1,218Posts
    • 3,554Thanks
    MSE Jenny
    Official Free Boilers and Insulation guide discussion
    • #1
    • 5th Jul 13, 4:56 PM
    Official Free Boilers and Insulation guide discussion 5th Jul 13 at 4:56 PM
    Hi all,

    We've written a new guide on Free Boilers and Insulation, and it would be great to hear your feedback. Please do share your experiences and any extra tips to help others.

    If you applied for a free boiler, please let us know ...

    - Which energy provider you called:
    - How long it took to get a free inspection:
    - Were you asked to contribute towards anything and why (for example extra radiators, the boiler needed moving, you didn't meet certain conditions):
    - How long it took to the get the boiler installed:
    - How you found the experience:

    If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Thanks for your help,

    MSE Jenny
    Last edited by MSE Jenny; 05-07-2013 at 4:59 PM.
Page 55
    • Polgara72
    • By Polgara72 5th Apr 17, 10:15 AM
    • 21 Posts
    • 11 Thanks
    Polgara72
    Glad to hear you are finally getting somewhere with this and will be a lot better now you have a direct point of contact,.hopefully the tech guy gives a positive result and you receive a full refund for the hassle you have experienced and the logistics regarding the arrival of boilers is addressed for future customers

    Please keep me informed, best wishes
    Originally posted by Carbon-Reductions
    Oops, sorry, I forgot to update.

    In the end the tech guy said that the only real benefit was a minimal amount of hot water per hour, so I decided to accept the compensation that DJ McGough had offered.
    I too hope they sort their logistical system out!
    • redkitty
    • By redkitty 6th Apr 17, 4:20 PM
    • 62 Posts
    • 179 Thanks
    redkitty
    Hi Redkitty

    I have sent you a PM about a company called Urban Renewable Power who are Sheffield based but do cover a large area. The rules for room in roof insulation have just changed so now rather than sliding up insulation between the tiles and sloping ceilings they have to overboard the slopes which is more costly and takes longer. They will cut new access hatches as part of the job. As of the 1st April the grants have also changed and more people on benefit are eligible for the higher grants. You can see if you are eligible by checking your benefits and income against our grant page. I can't post the link but if you Google for Happy Energy Free Boiler and follow the link to our webpage you will see the benefit criteria

    any further questions please feel free to ask
    Originally posted by happyadrian
    Thanks so much Adrian - just called Urban Renewable Power and have a surveyor coming out to the house next week. Will let you know how I get on. I can't believe I could get this free, or even at a low cost! Thanks so much for your help!
    • lewis321
    • By lewis321 16th Apr 17, 1:29 PM
    • 5 Posts
    • 1 Thanks
    lewis321
    Anyone else found a request for help with loft insulation falling on deaf ears?

    I've been in touch with Nest Wales who were hopelessly unhelpful and Energy Saving Trust who seemed much more with it but after 3 calls over as many months checking to see what was happening nobody go back to me with any info?

    I moved into my house in July last year and all was great until the cold weather hit. I have no idea why but the bedrooms were bitterly cold to the point where condensation inside the room was freezing on the walls, this bearing in mind was with the rad on full. It seems like the rooms are just haemorrhaging heat.

    Because it's so cold I can't let my kids stop over at the weekends and that does get me down..

    I think my only alternative is to try for a loan and get someone in to have a look and see what on earth is going on. As my luck would have it I bumped in to the previous tenants a few months back and they said it was easy for them to use £175+ a month in gas over the winters they were here.
    • thomasbottom
    • By thomasbottom 23rd Apr 17, 6:54 AM
    • 3 Posts
    • 0 Thanks
    thomasbottom
    Good morning
    I'm in South Derbyshire and moving into a bungalow soon which I have bought due to my disability. I am on ESA in the support group and the boiler needs replacing. I've had a brief look through the information people have posted and on the MSE pages but have been told that the funding has been stopped. This is the email;

    Unfortunately, the company who we were working with in your local area no longer has access to the funding which is required in order to carry out the work. We're working hard to find another, but for the time being, we can not be of assistance. We're sorry we can't help you further.

    This is through Boiler grants. org.
    I've also contacted Npower Eon and one other but no reply as yet.

    Can anyone help me with where to go to get a free boiler or at least a grant towards one. Many thanks in advance
  • E.ON Company Representative: Malc
    E.ON Energy Company Obligation
    Good morning
    I'm in South Derbyshire and moving into a bungalow soon which I have bought due to my disability. I am on ESA in the support group and the boiler needs replacing. I've had a brief look through the information people have posted and on the MSE pages but have been told that the funding has been stopped. This is the email;

    Unfortunately, the company who we were working with in your local area no longer has access to the funding which is required in order to carry out the work. We're working hard to find another, but for the time being, we can not be of assistance. We're sorry we can't help you further.

    This is through Boiler grants. org.
    I've also contacted Npower Eon and one other but no reply as yet.

    Can anyone help me with where to go to get a free boiler or at least a grant towards one. Many thanks in advance
    Originally posted by thomasbottom
    Hello thomasbottom and I'm sorry you haven't had reply about your request for a new boiler yet. These requests are looked after by a specialist team who deal with all enquiries under the Government led Energy Company Obligation (ECO) scheme. This includes help towards a replacement boiler.

    How did you contact us about the scheme? There's an online application form through our website. Did you use this? These requests are usually answered in a couple of working days. If not, there's a number on this page you can call that goes straight to this team. Thought it might help to give you some general information about what's needed to qualify for a boiler replacement.

    The existing boiler needs to be over 5 years old and either broken or not working properly. Your home must be owned or privately rented. There are certain qualifying benefits needed and these can be seen on our website too. We also need to know if you're not connected to mains gas and use liquid petroleum gas (LPG) or oil to heat your home.

    Once we've received your application and spoken to you, we'll arrange a home visit where we'll go through things in more detail to see what energy saving stuff you're eligible for. Depending on the circumstances, there might be some extra charges you need to pay for things like safety work, pipework, scaffolding, extra radiators etc. Each application is looked at on an individual basis and we'll let you know in advance if there are any extra charges and what they are.

    Hope this helps point you in the right direction thomasbottom.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • thomasbottom
    • By thomasbottom 26th Apr 17, 8:21 AM
    • 3 Posts
    • 0 Thanks
    thomasbottom
    Yes, it's an old glo worm thing which has a hot water tank in the loft and an immersion in the cupboard
    • thomasbottom
    • By thomasbottom 26th Apr 17, 8:24 AM
    • 3 Posts
    • 0 Thanks
    thomasbottom
    Hello thomasbottom and I'm sorry you haven't had reply about your request for a new boiler yet. These requests are looked after by a specialist team who deal with all enquiries under the Government led Energy Company Obligation (ECO) scheme. This includes help towards a replacement boiler.

    How did you contact us about the scheme? There's an online application form through our website. Did you use this? These requests are usually answered in a couple of working days. If not, there's a number on this page you can call that goes straight to this team. Thought it might help to give you some general information about what's needed to qualify for a boiler replacement.

    The existing boiler needs to be over 5 years old and either broken or not working properly. Your home must be owned or privately rented. There are certain qualifying benefits needed and these can be seen on our website too. We also need to know if you're not connected to mains gas and use liquid petroleum gas (LPG) or oil to heat your home.

    Once we've received your application and spoken to you, we'll arrange a home visit where we'll go through things in more detail to see what energy saving stuff you're eligible for. Depending on the circumstances, there might be some extra charges you need to pay for things like safety work, pipework, scaffolding, extra radiators etc. Each application is looked at on an individual basis and we'll let you know in advance if there are any extra charges and what they are.

    Hope this helps point you in the right direction thomasbottom.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Thanks Malc, yes it was through the webpage. I'll try the number you suggest. I did get through to the government number yesterday but have to call back with other info. Hopefully I will get somewhere soon!
  • E.ON Company Representative: Malc
    E.ON Energy Company Obligation
    Thanks Malc, yes it was through the webpage. I'll try the number you suggest. I did get through to the government number yesterday but have to call back with other info. Hopefully I will get somewhere soon!
    Originally posted by thomasbottom
    You're welcome thomasbottom. Hope it turns out okay for you.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • IsThisUserNameTaken
    • By IsThisUserNameTaken 7th May 17, 8:32 AM
    • 29 Posts
    • 0 Thanks
    IsThisUserNameTaken
    Low income, EDF customer, boiler broken
    My 16 year old boiler died a week ago. I have been in touch with two of the providers of the boiler grant scheme (boiler grant uk and another), like an earlier poster stated, I was also told that, even though it appears that I qualify, there was no provider in the area who will carry out the work (funding slashed, no one can afford to install). I live in West Sussex.

    I have since been sent two two different agencies, I was told by boiler grant UK to:

    "contact the government scheme directly on 0300 123 1234 for advice" ( this is for anyone else in a similar situation, in case they can help. I'll update at a later date once I know myself.)

    and tried Charis. (Not sure really whether either can help).

    I have heard nothing since from the government scheme, and received a generic letter from charis saying they were hoping to speak to EDF withing the next 8 weeks. I don't really know if and when to expect to hear from the government scheme directly.

    My concern is that I've not really managed to find out if, and what assistance I can get. 8 weeks is a long time as a lone parent with no hot water and a 3 year old at home, though my bigger concern right now is that there is a very real possibility that no one can fund a replacement, and by waiting 8 weeks to hear one way or the other, after 8 weeks, the entire system wont have been used for such a period of time, there may at that stage be blockages in the water tank and pipework etc that I'll have to fund both the boiler repair and potential additional damage for having waited.

    I'd really like to be able to speed up the process, or at least be able to speak to somebody who can tell me my options, or more concretely what I am both eligible for, and there is funding for, really a definitive so that I can make plans. I was hoping someone may know how I may be able to go about this, or have some info that may help me proceed in the best way.
    Last edited by IsThisUserNameTaken; 07-05-2017 at 10:20 AM. Reason: spelling
    • IsThisUserNameTaken
    • By IsThisUserNameTaken 7th May 17, 9:01 AM
    • 29 Posts
    • 0 Thanks
    IsThisUserNameTaken
    Have you got any further with this, please?

    I'm finding myself in a similar situation, which is the post directly above this.
    • illusionek
    • By illusionek 9th May 17, 9:54 AM
    • 94 Posts
    • 19 Thanks
    illusionek
    Is Free Loft Insulation still available?
    I am about to move to a new house where the loft insulation is very minimal.

    I struggle to find info online whether there is any scheme out there for people not on benefits and/or retired or close to that age. I am based on the outskirts of London/Kent borders if that matters.

    Any advise would be greatly appreciated.


    Many thanks.
    • illusionek
    • By illusionek 10th May 17, 12:27 PM
    • 94 Posts
    • 19 Thanks
    illusionek
    Great news! I will have a look at your website. Appreciate help!
    • Keefee
    • By Keefee 17th May 17, 2:02 PM
    • 1 Posts
    • 0 Thanks
    Keefee
    Boiler Postcode Lottery
    Hi,
    Just thought I'd let you know my experience just now. We rang about having a boiler fitted to replace the one that has been condemned. The boiler in question is in my father-in-laws house and has had to go into a old peoples home because of this.
    Simple answer from the energy advice line was, "There are no company's covering that area on the scheme".
    Didn't think Whitby was a third world area?
    So it seems that not only is his boiler condemned but he seems to be as well.
    • M5ef0rum
    • By M5ef0rum 11th Jun 17, 3:09 PM
    • 1 Posts
    • 0 Thanks
    M5ef0rum
    Well so far i've not been successful in finding a supplier even tho my wife is suffering from severe dementia, has a blue badge and we are both over 65 with just state pensions.
    Any suggestions?
    • zayn
    • By zayn 11th Jun 17, 9:42 PM
    • 70 Posts
    • 6 Thanks
    zayn
    Hi,
    My father suffers from Parkinson's , i spoke to his supplier EDF who organised under there ECO scheme for WarmerHomes to Survey, The boiler will be Worcester Bosch 30i and all should be all done at £0 cost to him. Hope that helps




    Well so far i've not been successful in finding a supplier even tho my wife is suffering from severe dementia, has a blue badge and we are both over 65 with just state pensions.
    Any suggestions?
    Originally posted by M5ef0rum
    • darren72
    • By darren72 23rd Jun 17, 5:15 PM
    • 974 Posts
    • 193 Thanks
    darren72
    A family member is currently going through a difficult time and has recently started receiving Income Support.

    Their gas boiler has decided to pack up and we have been informed that there are free gas boilers available to those who meet certain criteria (which she seems to meet).

    It is about 8 years old and is broken (it never switches itself off). It just runs 24/7. We have had to switch it off at the boiler.

    Does anyone have any experience on this grant ?

    The companies I have found that still seem to be offering these are Npower, SSE, Boilergrants.co.uk and a few others.

    Thanks in advance
    • LeeUK
    • By LeeUK 24th Jun 17, 3:04 AM
    • 5,442 Posts
    • 2,534 Thanks
    LeeUK
    A family member is currently going through a difficult time and has recently started receiving Income Support.

    Their gas boiler has decided to pack up and we have been informed that there are free gas boilers available to those who meet certain criteria (which she seems to meet).

    It is about 8 years old and is broken (it never switches itself off). It just runs 24/7. We have had to switch it off at the boiler.

    Does anyone have any experience on this grant ?

    The companies I have found that still seem to be offering these are Npower, SSE, Boilergrants.co.uk and a few others.

    Thanks in advance
    Originally posted by darren72
    Are you sure it's not the room thermostat that is broken? I know when I had my boiler installed I had to switch it off and on manually for CH for a day or so before I had the thermostat wired up.
    • ses6jwg
    • By ses6jwg 25th Jun 17, 12:30 PM
    • 5,198 Posts
    • 5,820 Thanks
    ses6jwg
    Anyone know if edf offer free loft insulation to all their customers or do you have to be on benefits?

    Moving into a new house with minimal insulation
    • Mr Mann
    • By Mr Mann 26th Jun 17, 5:53 PM
    • 3 Posts
    • 2 Thanks
    Mr Mann
    Rating shouldn't be required
    I have spoken to a number of companies offering this scheme and none of them have needed to know the rating of the boiler although they do ask. The main criteria seems to be that it is inefficient and if it's more than 10 years old it will be as it will predate the modern condensing boilers. Maybe you could try another provider of the scheme and speak to them on the phone first. EON have been helpful to me for advice.
    • Dogweaver
    • By Dogweaver 26th Jun 17, 11:55 PM
    • 1 Posts
    • 0 Thanks
    Dogweaver
    I contacted NPower and answere a few questions to see if I qualified. My husband has been made redundant and I work part time with 2 children aged 16 and 14 in receipt of child tax credits.
    NPower wanted verification of the child tax credits which I emailed to them. They responded today to say that they've cancelled their engineers survey visit for this Thursday as they've calculated our income on last years figures from the tax credits office and we are over their threshold. They now say we are not eligible and do not base income on the current year.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,924Posts Today

6,001Users online

Martin's Twitter
  • Byebye! I'm about to stop work & twitter, to instead spend glorious time with Mrs & mini MSE. Wishing u a lovely summer. See u in 10 days.

  • WARNING Did you start Uni in or after 2012? The interest's rising to 6.1%; yet it doesnt work like you think. See https://t.co/IQ8f0Vyetu RT

  • RT @JanaBeee: @MartinSLewis Boris is the anomaly (coffee), the others are versions of normal (beer). Lots of same candidates = vote share d?

  • Follow Martin