Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

    ABC Mascots - Not receiving responses to emails in relation to a costume hire
    • #1
    • 29th May 13, 8:48 AM
    ABC Mascots - Not receiving responses to emails in relation to a costume hire 29th May 13 at 8:48 AM
    I have booked and paid for the hire of a costume through ABC Mascots.

    The booking fee was paid for at the beginning of the year via Paypal (so well out of the 60 day limit to make a claim) and the remaining £75 (£50 refundable deposit and £25 courier delivery and collection) was paid by BACS about 4 weeks ago.

    The website no longer exists and the contact number on their Sales emails no longer works.

    I had an initial response to my query about what was happening with the website saying that their web hosting company had gone bust and had turned off their servers meaning that ABC had lost their site and their customer database. The database had subsequently been restored and all future orders were going to be fulfilled.

    But since then I've had no responses to my emails and the phone number is no longer working.

    The costume is due to be delivered in a few weeks and we are going to have to try and source an alternative now at additional cost to us.

    I know of one other customer whose costume arrived (it would already have been in transit when their site went down) and was picked up, but they haven't received their refundable deposit and have received no responses to their emails.

    Is there anything we can do to get our money back?
Page 2
    • zoemdickinson21
    • By zoemdickinson21 14th Sep 17, 1:23 PM
    • 1 Posts
    • 0 Thanks
    Deposit Issue
    I been trying to get touch with him since day after 24.08.17 costume was booked 23.08.17 and retuned day after.
    Not answering any emails i sending.
    Does anyone know how i start a small claims for my despot
    • Lubo1888
    • By Lubo1888 21st Sep 17, 4:12 PM
    • 1 Posts
    • 0 Thanks

    Totally ignored since returning costume. As soon as i mentioned trading standards i had an email returned but have heard nothing since. I have filed a consumer complaint. They do not have a contactable telephone number.

    This company is a scam
    • mashhouse
    • By mashhouse 24th Oct 17, 9:53 AM
    • 1 Posts
    • 0 Thanks
    Oh no, I am at the moment trying to get a response about my "refundable" £50 deposit. After reading this thread I'm not holding my breath about getting this back.

    I have started a paypal dispute so fingers crossed. I have had approx. 3 emails from them since my order. I will not be using these again!!
    • Kings483
    • By Kings483 11th Nov 17, 11:50 AM
    • 1 Posts
    • 0 Thanks
    WARNING do NOT to use this corrupt company!
    WARNING do NOT to use this corrupt company for hiring any costumes/bouncy castles etc. The website has no company number, the owner David Spellward has hosted other domains in the past ‘cozy costumes’ – probably looks after a host of corrupt websites - how do these people not get caught? Why has this website not been shut down? David’s partners in crime include Fiona Staples and Gemma who conceals the company address, ignores emails, gives incorrect mobile number and do not expect your deposit back – ha!! Don’t be fooled by the address of ‘ABC Mascot Unit 7-8’ – this is not a shop or industrial estate building but an old dilapidated ‘shed’ next to Marwin Cars – street view this SE18 7SP …situated in an over grown backyard of ugly Plumstead, this shed holding the dirty over-warn costumes! However it is apparent that their actual address is around the corner which is 22 Vicarage Park, Plumstead, SE18 7SX. I didn’t get my deposit back and will be lodging consumer complaint and speaking to trading standard next!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,432Posts Today

7,876Users online

Martin's Twitter