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Help! Fluid account logging on as Virgin account

Emmy_
Emmy_ Posts: 70 Forumite
in Credit cards
Hello,

I activated my online account with Fluid after cancelling my account with Virgin.

When I log on to my Fluid account online, it logs on to my Virgin account!

Why is this? I can't seem to get on to my Fluid account.

Thanks

Comments

  • goldmask
    goldmask Posts: 67 Forumite
    So when you log in, you can see all your MBNA accounts.
  • Emmy_
    Emmy_ Posts: 70 Forumite
    goldmask wrote: »
    So when you log in, you can see all your MBNA accounts.

    I can't see my Fluid account though, just the Virgin 'Inactive' one?
  • pqrdef
    pqrdef Posts: 4,552 Forumite
    Is there an "Add card" button?
    "It will take, five, 10, 15 years to get back to where we need to be. But it's no longer the individual banks that are in the wrong, it's the banking industry as a whole." - Steven Cooper, head of personal and business banking at Barclays, talking to Martin Lewis
  • Emmy_
    Emmy_ Posts: 70 Forumite
    pqrdef wrote: »
    Is there an "Add card" button?

    Yes. Shall I add the Fluid card, do you think?
  • udydudy
    udydudy Posts: 559 Forumite
    Part of the Furniture Combo Breaker
    yes, you add your new card and it will show you the details. its just how mbna online system works
    :beer::beer::beer:
  • Emmy_
    Emmy_ Posts: 70 Forumite
    udydudy wrote: »
    yes, you add your new card and it will show you the details. its just how mbna online system works

    Ok, just tried that and got this message....

    "This name and account number combination is already registered in this or another Online Card Services profile.

    If you have more than one Online Card Services profile, you can call the following number to delete one: 0800 015 0306."

    I've tried adding the card going through the Fluid site and also the Virgin site and still no joy. Any ideas? Very frustrating.

    I may end up having to call them.
  • derfo
    derfo Posts: 42 Forumite
    Emmy_ wrote: »
    Ok, just tried that and got this message....

    "This name and account number combination is already registered in this or another Online Card Services profile.

    If you have more than one Online Card Services profile, you can call the following number to delete one: 0800 015 0306."

    I've tried adding the card going through the Fluid site and also the Virgin site and still no joy. Any ideas? Very frustrating.

    I may end up having to call them.

    Probably an issue with MBNA's online platform. Quite annoying that the system cannot handle more than one card on the same account!
  • guesswho2000
    guesswho2000 Posts: 1,703 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Uniform Washer
    derfo wrote: »
    Probably an issue with MBNA's online platform. Quite annoying that the system cannot handle more than one card on the same account!

    It can, but if you simply activate and register online it won't link the two. When I took out my MBNA platinum last year, I remembered that my Virgin card, closed in 2009, was still fully visible. I had to login to my old account and add it through that, now they're both visible together.

    It doesn't prompt you of this, however, but then I assume its because it doesn't automatically link the two accounts (especially, as in my case) if the old one was closed at a previous address.
  • MisterMotivated
    MisterMotivated Posts: 660 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    When you applied for the Fluid card, were you asked to create a new username? I have both Virgin and Fluid CC's and each one has a separate login name. Maybe try the "Forgot username" option (assuming there is one - I'm not on the site at the moment).
  • sivs
    sivs Posts: 247 Forumite
    Part of the Furniture 100 Posts
    You need to make sure you log out of the account first, if you just close using the x at the top of the page this will nt work.

    Log out and then log into your fluid account and that should do it.
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