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  • FIRST POST
    • Former MSE Helen
    • By Former MSE Helen 21st May 13, 5:31 PM
    • 2,324Posts
    • 971Thanks
    Former MSE Helen
    MSE News: Sky takes over O2 and Be broadband: What does this mean for customers?
    • #1
    • 21st May 13, 5:31 PM
    MSE News: Sky takes over O2 and Be broadband: What does this mean for customers? 21st May 13 at 5:31 PM
    "Over half a million O2 and BE broadband and home phone customers are now Sky customers, we break down what this means..."

    Read the full story:

    Sky takes over O2 and Be broadband: What does this mean for customers?



    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.

Page 54
    • DavidP24
    • By DavidP24 10th Jan 17, 11:57 PM
    • 816 Posts
    • 442 Thanks
    DavidP24
    You might want to complain to Sky that they are charging you (a loyal customer) more than they charged new customers for a Broadband and line. I paid £61 for the year.
    Thanks for your input, I hope mine helped or was at least thought provoking.
    • Stompa
    • By Stompa 11th Jan 17, 10:35 AM
    • 7,516 Posts
    • 3,621 Thanks
    Stompa
    You might want to complain to Sky that they are charging you (a loyal customer) more than they charged new customers for a Broadband and line. I paid £61 for the year.
    Originally posted by DavidP24
    I'm not much of a loss to them though, I've only paid a total of £137 for 3 years of broadband!
    Stompa
    • spud17
    • By spud17 11th Jan 17, 5:06 PM
    • 4,157 Posts
    • 1,908 Thanks
    spud17
    I'm not much of a loss to them though, I've only paid a total of £137 for 3 years of broadband!
    Originally posted by Stompa
    Started on O2, deal was 12 months for cost of 9 with £50 from Topcashback =£22 for year.
    Then couple of years at around £6/mth

    TBH now I've lost track, because it's hardly cost a thing + old age.
    Sky became involved, we complained to O2 and I seem to remember getting a year for nothing.
    Then they were giving out £75 credit to cover 12mths at £5/mth.
    Then £5/mth, then £7.50/mth.
    So overall it's been pretty cheap, and never had a break in service.
    Anyone else noticed how many threads now start with 'So', 'Okay' or 'Basically'?
    • nod149
    • By nod149 13th Jan 17, 9:51 PM
    • 12 Posts
    • 4 Thanks
    nod149
    Hello I called 03300413979. Spoke to a really helpful lady
    • gardner1
    • By gardner1 22nd Feb 17, 3:26 PM
    • 1,995 Posts
    • 2,849 Thanks
    gardner1
    Hello I called 03300413979. Spoke to a really helpful lady
    Originally posted by nod149
    Best I could get was £10 a month broadband only which isn't to bad as I had a couple of years free after o2 last 2 years have been £5.00 and £7.50 and it was going up to £15 in march so £10 will do especially as we use 500gb a month what with sons ps4 and 2 now TV boxes used most days
    Last edited by gardner1; 22-02-2017 at 5:38 PM.
    • Stompa
    • By Stompa 22nd Feb 17, 3:44 PM
    • 7,516 Posts
    • 3,621 Thanks
    Stompa
    Best I could get was £10 a month broadband only which isn't to bad as I had a couple of years free after o2 last 2 years have been £7.50 and it was going up to £15 in march so £10 will do especially as we use 500gb a month what with sons ps4 and 2 now TV boxes used most days
    Originally posted by gardner1
    I called the same number, and wasn't offered anything.
    • spud17
    • By spud17 2nd Mar 17, 11:11 AM
    • 4,157 Posts
    • 1,908 Thanks
    spud17
    Ex O2 BB moved onto Sky.
    I've let my BT line rental saver lapse to get back in sync with BB from Sky, so hoping for better deal.
    Sky deal was £7.50 now rising to £10 and 12 months up in a few days time.
    The premium of fibre over adsl seems to have shrunk in recent months.
    I'm going to see what Sky can offer, but am seriously considering the Uswitch Virgin deal, £25/mth + £14.99 set up.
    https://www.uswitch.com/broadband/splash/16328?_cid=155074371&listname=Broadband+-+Broadband+%26+Home+Phone+Deals

    I had VM years 10 years ago, so already cabled.
    Anyone else noticed how many threads now start with 'So', 'Okay' or 'Basically'?
    • Stompa
    • By Stompa 2nd Mar 17, 4:53 PM
    • 7,516 Posts
    • 3,621 Thanks
    Stompa
    I'm going to see what Sky can offer
    Originally posted by spud17
    I also have landline with BT and BB with Sky, and despite calling them several times they've refused to offer me any sort of deal. However, today I received an email from them, offering Sky Broadband Unlimited free for a year if I switch my landline to them, so (currently) £18.99pm.

    So essentially this:

    http://www.sky.com/shop/broadband-talk/broadband-unlimited/

    but without the £75 pre-paid mastercard.

    I'm quite tempted, better the devil you know etc....
    Stompa
    • Colin_Maybe
    • By Colin_Maybe 2nd Mar 17, 5:24 PM
    • 570 Posts
    • 236 Thanks
    Colin_Maybe
    I also have landline with BT and BB with Sky, and despite calling them several times they've refused to offer me any sort of deal. However, today I received an email from them, offering Sky Broadband Unlimited free for a year if I switch my landline to them, so (currently) £18.99pm.

    So essentially this:

    http://www.sky.com/shop/broadband-talk/broadband-unlimited/

    but without the £75 pre-paid mastercard.

    I'm quite tempted, better the devil you know etc....
    Originally posted by Stompa
    Personally I'd push for the £75 Master card too, you never know unless you ask.
    • Stompa
    • By Stompa 2nd Mar 17, 5:26 PM
    • 7,516 Posts
    • 3,621 Thanks
    Stompa
    Personally I'd push for the £75 Master card too, you never know unless you ask.
    Originally posted by Colin_Maybe
    Yes, I was planning on giving them a call to see if they could offer any extras! Though given my past experience I'm not overly optimistic.
    Stompa
    • spenderdave
    • By spenderdave 2nd Mar 17, 6:01 PM
    • 383 Posts
    • 198 Thanks
    spenderdave
    Recently renewed my BT LRS so can't really take up their free broadband offer.... The offer was a bit confusing as nowhere did it say if I accepted it my landline would be moved over, only implied when you read the terms and conditions.

    I am sticking with BT for phone anyway, Sky is identical line rental and since they don't do LRS definitely more expensive. With Ofcom now talking about telling BT to reduce their landline rental by £5 for non-broadband customers this will be most definitely cheaper even taking Sky's broadband increase.

    And yes, they refused to budge on the phone when I asked them to remove the supplements for not having phone or TV.
    • Stompa
    • By Stompa 2nd Mar 17, 9:06 PM
    • 7,516 Posts
    • 3,621 Thanks
    Stompa
    The offer was a bit confusing as nowhere did it say if I accepted it my landline would be moved over, only implied when you read the terms and conditions.
    Originally posted by spenderdave
    I agree, I found that rather odd too.
    Stompa
    • spud17
    • By spud17 2nd Mar 17, 9:14 PM
    • 4,157 Posts
    • 1,908 Thanks
    spud17
    I also have landline with BT and BB with Sky, and despite calling them several times they've refused to offer me any sort of deal. However, today I received an email from them, offering Sky Broadband Unlimited free for a year if I switch my landline to them, so (currently) £18.99pm.

    So essentially this:

    http://www.sky.com/shop/broadband-talk/broadband-unlimited/

    but without the £75 pre-paid mastercard.

    I'm quite tempted, better the devil you know etc....
    Originally posted by Stompa
    Recently renewed my BT LRS so can't really take up their free broadband offer.... The offer was a bit confusing as nowhere did it say if I accepted it my landline would be moved over, only implied when you read the terms and conditions.

    I am sticking with BT for phone anyway, Sky is identical line rental and since they don't do LRS definitely more expensive. With Ofcom now talking about telling BT to reduce their landline rental by £5 for non-broadband customers this will be most definitely cheaper even taking Sky's broadband increase.

    And yes, they refused to budge on the phone when I asked them to remove the supplements for not having phone or TV.
    Originally posted by spenderdave
    A couple of user names I recognise.
    I can live with adsl at 6Mbps, I can't recall any loss of service in all the time I've been with them, although in my case slightly slower than O2.
    spenderdave, a very good point about BT line rental and one I'd overlooked.
    More thinking required.
    Anyone else noticed how many threads now start with 'So', 'Okay' or 'Basically'?
    • Stompa
    • By Stompa 3rd Mar 17, 1:12 PM
    • 7,516 Posts
    • 3,621 Thanks
    Stompa
    spenderdave, a very good point about BT line rental and one I'd overlooked.
    Originally posted by spud17
    Me too. Ofcom seem to be suggesting a cut of £5-£7 in BT line rental, reducing it to £12-£14. With a 10% LRS discount this would be £10.80-£12.60.

    Given that currently there are various combined line rental & unlimited broadband deals in the range £18-£20, I'm not sure there's much to be saved. You'd need to find a pretty cheap unlimited broadband only deal, and I'm not sure there are many of those out there. For me, Sky won't reduce it below £15.
    Stompa
    • teddysmum
    • By teddysmum 3rd Mar 17, 4:48 PM
    • 6,803 Posts
    • 3,986 Thanks
    teddysmum
    Sky used to charge £15 with no other service, giving £5 off if you had their line and another £2.50 if you had tv.


    They now say you don't need to have tv, but they have removed the tv discount (to the disadvantage of those with tv), making two prices;£10 with line or £15 without (though the latter will only be for existing customers, as they no longer offer standalone).
    • spud17
    • By spud17 5th Mar 17, 8:47 PM
    • 4,157 Posts
    • 1,908 Thanks
    spud17
    Just putting up the result of my pleasant conversation this afternoon.

    Tried 03300413979 from further up thread, robot said very busy and a long wait.
    Called number on bottom of end of deal notification email, 03448 244 450, spoke to robot and was talking to CS within a minute.
    I'm currently paying £7.50/mth, I will lose my £5/mth discount and also the price will rise by £2.50, so I shall be paying £15/mth.
    If I move phone over to Sky I can have unlimited adsl for £24/mth all in.
    I asked about unlimited fibre, £30/mth all in.
    Both deals are "Pay as you call" i.e. no call package at all. Packages start at £3/mth.
    Figures are to nearest £ for simplicity.
    I said that I was considering the Virgin deal at £25/mth +£14.99.
    I was immediately offered a £30 credit.

    I need to do some more number crunching bearing in mind any cashback.
    Anyone else noticed how many threads now start with 'So', 'Okay' or 'Basically'?
    • Stompa
    • By Stompa 8th Mar 17, 4:57 PM
    • 7,516 Posts
    • 3,621 Thanks
    Stompa
    Recently renewed my BT LRS so can't really take up their free broadband offer.... The offer was a bit confusing as nowhere did it say if I accepted it my landline would be moved over, only implied when you read the terms and conditions.
    Originally posted by spenderdave
    FWIW I've just spoken to Sky about this, who seemed equally puzzled. They suggested I click on the button to accept the offer and see what happens, and that it would either not work, or give me free broadband for a year. So far it looks like I've got free broadband, and my landline remains with BT. I need to wait a few days to see if it shows up on my account. It's very bizarre!
    Stompa
    • Colin_Maybe
    • By Colin_Maybe 9th Mar 17, 9:21 AM
    • 570 Posts
    • 236 Thanks
    Colin_Maybe
    FWIW I've just spoken to Sky about this, who seemed equally puzzled. They suggested I click on the button to accept the offer and see what happens, and that it would either not work, or give me free broadband for a year. So far it looks like I've got free broadband, and my landline remains with BT. I need to wait a few days to see if it shows up on my account. It's very bizarre!
    Originally posted by Stompa
    Your account is usually updated immediately.
    • Stompa
    • By Stompa 9th Mar 17, 1:20 PM
    • 7,516 Posts
    • 3,621 Thanks
    Stompa
    Your account is usually updated immediately.
    Originally posted by Colin_Maybe
    This is what they said on the offer page:

    What do I need to do once I've taken this offer?

    You don't need to do anything. The offer you have taken will be live on your account within 3 days. Once the offer is processed you will receive a confirmation email and the offer will appear on your account. We'll automatically remove the offer at the end of its specified period.

    and they reiterated that verbally when I called them. No sign of a change so far, and no confirmation email received.
    Stompa
    • Stompa
    • By Stompa 13th Mar 17, 5:36 PM
    • 7,516 Posts
    • 3,621 Thanks
    Stompa
    Well FWIW it appears I wasn't eligible for the offer after all. They have now agreed to give me free BB if I switch my landline to them (12 month contract). Quite why it requires a 55 minute phone call to achieve that though is beyond me!
    Stompa
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