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  • FIRST POST
    • MSE Archna
    • By MSE Archna 7th May 13, 10:43 AM
    • 1,872Posts
    • 5,996Thanks
    MSE Archna
    Daligas Energy reviews: Give your feedback
    • #1
    • 7th May 13, 10:43 AM
    Daligas Energy reviews: Give your feedback 7th May 13 at 10:43 AM
    This is a feedback thread on energy supplier

    Daligas Energy

    Please share your experience with other MoneySavers. Click reply to take part

    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the


    Click reply below to discuss. If you havenít already, join the forum to reply.
    Last edited by MSE Andrea; 11-09-2017 at 1:14 PM.
    Report inappropriate posts: forumteam@moneysavingexpert.com




Page 6
    • zolablue25
    • By zolablue25 10th Jan 17, 5:36 PM
    • 1,497 Posts
    • 443 Thanks
    zolablue25
    Joined Daligas last May and they estimated my usage would be 8500kWh and worked out my DD accordingly (£21.41 per month which would be correct for 8500kWh). Had a "review" and they have decided that they need to up my monthly payment by £9 per month which is fair enough if I was using more gas tan originally estimated, however, they still estimate my usage to be 8500kWh.

    Have emailed asking about clarification but they really don't seem very professional. Will be glad to leave when my contract ends as I have absolutely no confidence in them but I fear that I will be chasing refunds for months.
    • footyguy
    • By footyguy 10th Jan 17, 5:47 PM
    • 4,068 Posts
    • 1,631 Thanks
    footyguy
    Joined Daligas last May and they estimated my usage would be 8500kWh and worked out my DD accordingly (£21.41 per month which would be correct for 8500kWh). Had a "review" and they have decided that they need to up my monthly payment by £9 per month which is fair enough if I was using more gas tan originally estimated, however, they still estimate my usage to be 8500kWh.

    Have emailed asking about clarification but they really don't seem very professional. Will be glad to leave when my contract ends as I have absolutely no confidence in them but I fear that I will be chasing refunds for months.
    Originally posted by zolablue25
    If you are on a fixed tariff (and always have been on that same one) and your anticipated annual consumption has not changed, there should not be any reason for your monthly DD to change (assuming the supplier does not sculp it's payments to allow for heavier usage in winter)

    This MSE article should assist you
    http://www.moneysavingexpert.com/utilities/lower-energy-direct-debits
    • Hoof Hearted
    • By Hoof Hearted 10th Jan 17, 6:32 PM
    • 2,024 Posts
    • 1,904 Thanks
    Hoof Hearted
    I have been with Daligas for long while and never had a problem but--

    You need to send regular readings.

    You have to accept that you don't get interim bills but one at the end of the contract.

    You really do need to monitor your own consumption and track whether you are in credit/debit to avoid large end-of-contract payments.

    Their tariffs are always very competitive.
    Je suis sabot...
    • zolablue25
    • By zolablue25 11th Jan 17, 12:01 PM
    • 1,497 Posts
    • 443 Thanks
    zolablue25
    If you are on a fixed tariff (and always have been on that same one) and your anticipated annual consumption has not changed, there should not be any reason for your monthly DD to change (assuming the supplier does not sculp it's payments to allow for heavier usage in winter)

    This MSE article should assist you
    http://www.moneysavingexpert.com/utilities/lower-energy-direct-debits
    Originally posted by footyguy
    Indeed. I am on a fixed tariff and their estimate of my usage hasn't changed. This is why I have attempted to query it with them. Unfortunately, they have not yet responded with their reasoning.
    • footyguy
    • By footyguy 11th Jan 17, 12:24 PM
    • 4,068 Posts
    • 1,631 Thanks
    footyguy
    Indeed. I am on a fixed tariff and their estimate of my usage hasn't changed. This is why I have attempted to query it with them. Unfortunately, they have not yet responded with their reasoning.
    Originally posted by zolablue25
    Follow the advice given in the link I provided
    Last edited by footyguy; 11-01-2017 at 12:27 PM.
    • Treewood
    • By Treewood 23rd Jan 17, 11:05 PM
    • 1 Posts
    • 0 Thanks
    Treewood
    I have had the same experience - Direct debit increased for same usage and cost. Could not get rational explanation on the phone- other than it is going to be a cold winter! They have no meter readings in any case to use as a basis for this increase. Suspect the real reason is to increase their cash flow. Possibly they are in problems having sold gas too cheaply.
    • Hoof Hearted
    • By Hoof Hearted 24th Jan 17, 12:44 PM
    • 2,024 Posts
    • 1,904 Thanks
    Hoof Hearted
    They put my DD up but I send regular readings and I am obviously going to overshoot my predicted consumption. I have always found them very fair but I would advise sending monthly readings.
    Je suis sabot...
    • footyguy
    • By footyguy 24th Jan 17, 12:51 PM
    • 4,068 Posts
    • 1,631 Thanks
    footyguy
    I have had the same experience ...
    Originally posted by Treewood
    I therefore offer the same advice to you
    • zolablue25
    • By zolablue25 2nd Feb 17, 9:41 AM
    • 1,497 Posts
    • 443 Thanks
    zolablue25
    I think Daligas are in financial trouble. As well as random increases that customers appear to be reporting (above) they do not respond to any emails (I have sent 4 requesting information). I have also, this morning, escalated my query to a "Customer Complaint" but I don't expect to get a response. Once I have left it a "reasonable" time and had no response I shall get on to Ofgem about the shambles at Daligas. Fortunately my contract is up in April so I can start looking at moving early next month and I definitely will be ditching them - even if they are still the cheapest. Not relishing the fight to get my over-payments back.

    Worst energy company I have ever dealt with (or, at least, tried to deal with!).

    Anyone thinking about joining them I would advise to think very carefully about it.
    • HandJ25
    • By HandJ25 16th Feb 17, 1:57 PM
    • 1 Posts
    • 0 Thanks
    HandJ25
    Extremely disappointed
    All excited and ready to proceed with our switch to Daligas BUT we received an email from them declining our switch, because we were using too much gas! Daligas said the usage I had quoted on our application to switch didn't match the National Grid database. Correct - it didn't, because the NG (aka Exoserve) database was WRONG - showing more than DOUBLE what were actually using! In spite of checking the meter point reference # and having 4 years of annual statements from our current supplier (EDF) showing these 4 years were all BELOW what I had quoted on our request to switch, Daligas weren't interested. The team at EDF were very helpful and checked the Exoserve database for me (no public access allowed) which was actually showing a figure more than 30% LOWER than Daligas had quoted in their rejection email, but STILL more than 25% higher than our actual usage over the previous 4 years. I was denied talking to a Manager at Daligas, as apparently they don't talk with Customers (!)....On the comparison website Daligas look great value for money - but that all supposes you can actually switch to them (in this case - easier said than done!)
    • Hoof Hearted
    • By Hoof Hearted 16th Feb 17, 8:18 PM
    • 2,024 Posts
    • 1,904 Thanks
    Hoof Hearted
    Fortunately my contract is up in April so I can start looking at moving early next month and I definitely will be ditching them - even if they are still the cheapest. Not relishing the fight to get my over-payments back.
    Originally posted by zolablue25
    Why wait? They don't have exit fees.
    Je suis sabot...
    • gt94sss2
    • By gt94sss2 20th Feb 17, 12:01 AM
    • 3,996 Posts
    • 1,861 Thanks
    gt94sss2
    One thing I have noticed in my case anyway - is that they don't appear to have sent an email 42-49 days before the current fixed term contract is about to expire...

    We have also had a sharp rise in our dd payments for no good reason other than an email saying it was a cold winter.. though tbh I don't think we had been giving them regular readings on this account (our usage is less than they estimate)
    • mettlemickey
    • By mettlemickey 16th Sep 17, 5:13 PM
    • 37 Posts
    • 1 Thanks
    mettlemickey
    They're cowboys. We've been with them for a year and just got a £500 bill. Apparently they never set up my DD. Well ok we haven't paid any DDs, but did you think of mentioning it Daligas? No, clearly not. I'd say they have a duty to mention such things a lot sooner. I also don't buy this you have to monitor your own usage with a spreadsheet. They need to do much much better, or people will just switch away, like we now will.
    • caverncity
    • By caverncity 12th Jan 18, 11:03 AM
    • 845 Posts
    • 302 Thanks
    caverncity
    Still waiting for a correct bill from 2015 now getting threats of debt collectors
    I was with Daligas until July 2015 and as they requested I always sent the meter readings via their website. For the final bill I sent a reading of 3116.08 but on the final bill it read 3160 which resulted in a £16 overcharge. I also took a photo of the meter reading and saved it to my PC. I contacted them and told them the bill was wrong so they sent another and again showing the 3160 reading.
    This happened a couple of times and when I complained was told I informed them the reading was 3160 and they asked for a photo of the reading which I sent. They sent another bill again showing 3160 now telling me my new provider hadnt sent the latest changeover reading even though I had also informed my new provider of the reading I had taken. I also have the original thankyou for your meter reading reply from them showing their server address, time date etc with the reading of 3116. I rang them up and spoke to a seemingly uninterested lady in 2015 and explained that I had had a threating letter telling me my bill was unpaid. She told me she would stop it and put a note on my file and get the correct bill sent out. That was in 2015 and I never heard from them again until 5th January 2018 headed
    "(IMMEDIATE ATTENTION /DO NOT IGNORE) daligas - Debt Collection - Your overdue gas account. Despite sending you several reminders, we have received no response from you about your seriously past due account.
    If you are unwilling or unable to pay the amount due, we face no other choice than to report this debt and begin a formal collections process"

    To be honest I had forgot all about it it was that long ago so I sent an email back twice, telling them there is no problem in paying I just want to pay the correct amount and the email I sent also showed all the proof, the emails from them showing the reading I sent and the photo of the meter and even explained when taking a digital photo it leaves a date mark in the file and I showed them a screen shot of the date and it shows the day when they asked for a reading and the reading was 3116.08 not 3160 like they said. Its only £16 but its still £16 that is not theirs. I have informed them in my last email that if I have to pay the full amount to get them off my back I will take them to a small claims court for the £16 plus time spent emailing them but they havent replied.
    Forgot to add the final bill was not paid because even though they had the DD set up (I rechecked it was on my bank DD's) they never took it

    https://ibb.co/cVwnCR
    https://ibb.co/fj866m
    Last edited by caverncity; 12-01-2018 at 11:26 AM. Reason: .
    • Hengus
    • By Hengus 12th Jan 18, 2:17 PM
    • 4,865 Posts
    • 2,979 Thanks
    Hengus
    @Caverncity In Law, a debt can be pursued for up to 6 years. When you switch suppliers, ALL meter readings provided by the consumer are verified by an independent industry partner to ensure that both suppliers use the same reading to open and close your accounts. My advice, for what’s its worth, is pay up and move on. Life is too short to worry about £16, and you have to take some of the blame for not dealing with this situation sooner. Ignore your photographic evidence, and check your bills. If the two suppliers have used the same transfer readings then you do not have a case.
    • caverncity
    • By caverncity 12th Jan 18, 2:38 PM
    • 845 Posts
    • 302 Thanks
    caverncity
    @Caverncity In Law, a debt can be pursued for up to 6 years. When you switch suppliers, ALL meter readings provided by the consumer are verified by an independent industry partner to ensure that both suppliers use the same reading to open and close your accounts. My advice, for what’s its worth, is pay up and move on. Life is too short to worry about £16, and you have to take some of the blame for not dealing with this situation sooner. Ignore your photographic evidence, and check your bills. If the two suppliers have used the same transfer readings then you do not have a case.
    Originally posted by Hengus
    I am fully aware of the six years to pursue any debts. I only had one bill off daligas and that was the final bill so was very easy to check, believe me.
    I was only asked for two readings at the start Date: 24/02/2014 and at the end of the contract Date: 10/06/2015 to which I provided using their online submit form and received acknowledgments of them. I sent numerous emails and made a number of phone calls to get them to correct the mistake including sending the photograph of the meter that they asked for and I still got the incorrect bill. They then said my new supplier had still not sent the meter reading I had provided them and are waiting for it. "Kindly note the reading 3160 you supplied us on 10.06.15. Your current supplier has not send us a reading. Can you please resend the photo of the meter to this email." which I did and not for the first time. I then got another bill showing 3160. As you can see they said I sent a reading of 3160 when I clearly didnt. So I rang them again and was told a note will be put on my account and never heard from them again and they are still ignoring complaints. So 13 emails, 5 phone calls and I'm partly to blame for the "normal" incompetence?
    Last edited by caverncity; 12-01-2018 at 2:59 PM. Reason: .
    • footyguy
    • By footyguy 12th Jan 18, 5:38 PM
    • 4,068 Posts
    • 1,631 Thanks
    footyguy
    I was with Daligas until July 2015 and as they requested I always sent the meter readings via their website. For the final bill I sent a reading of 3116.08 but on the final bill it read 3160 which resulted in a £16 overcharge. I also took a photo of the meter reading and saved it to my PC. I contacted them and told them the bill was wrong so they sent another and again showing the 3160 reading.
    This happened a couple of times and when I complained was told I informed them the reading was 3160 and they asked for a photo of the reading which I sent. They sent another bill again showing 3160 now telling me my new provider hadnt sent the latest changeover reading even though I had also informed my new provider of the reading I had taken. I also have the original thankyou for your meter reading reply from them showing their server address, time date etc with the reading of 3116. I rang them up and spoke to a seemingly uninterested lady in 2015 and explained that I had had a threating letter telling me my bill was unpaid. She told me she would stop it and put a note on my file and get the correct bill sent out. That was in 2015 and I never heard from them again until 5th January 2018 headed
    "(IMMEDIATE ATTENTION /DO NOT IGNORE) daligas - Debt Collection - Your overdue gas account. Despite sending you several reminders, we have received no response from you about your seriously past due account.
    If you are unwilling or unable to pay the amount due, we face no other choice than to report this debt and begin a formal collections process"

    To be honest I had forgot all about it it was that long ago so I sent an email back twice, telling them there is no problem in paying I just want to pay the correct amount and the email I sent also showed all the proof, the emails from them showing the reading I sent and the photo of the meter and even explained when taking a digital photo it leaves a date mark in the file and I showed them a screen shot of the date and it shows the day when they asked for a reading and the reading was 3116.08 not 3160 like they said. Its only £16 but its still £16 that is not theirs. I have informed them in my last email that if I have to pay the full amount to get them off my back I will take them to a small claims court for the £16 plus time spent emailing them but they havent replied.
    Forgot to add the final bill was not paid because even though they had the DD set up (I rechecked it was on my bank DD's) they never took it

    https://ibb.co/cVwnCR
    https://ibb.co/fj866m
    Originally posted by caverncity
    Your new supplier was entirely responsible for managing the switch.

    All you need to check is that the start reading used by the new supplier matches that used as a final meter reading by Daligas.
    If it does, then you owe Daligas the money.
    (Your disputed meter reading is too small to worry about - the suppliers are not obliged to change it)

    If the meter readings used were not the same, you should raise a complaint with your new supplier.

    Good luck!
    • Hengus
    • By Hengus 12th Jan 18, 5:52 PM
    • 4,865 Posts
    • 2,979 Thanks
    Hengus
    I am fully aware of the six years to pursue any debts. I only had one bill off daligas and that was the final bill so was very easy to check, believe me.
    I was only asked for two readings at the start Date: 24/02/2014 and at the end of the contract Date: 10/06/2015 to which I provided using their online submit form and received acknowledgments of them. I sent numerous emails and made a number of phone calls to get them to correct the mistake including sending the photograph of the meter that they asked for and I still got the incorrect bill. They then said my new supplier had still not sent the meter reading I had provided them and are waiting for it. "Kindly note the reading 3160 you supplied us on 10.06.15. Your current supplier has not send us a reading. Can you please resend the photo of the meter to this email." which I did and not for the first time. I then got another bill showing 3160. As you can see they said I sent a reading of 3160 when I clearly didnt. So I rang them again and was told a note will be put on my account and never heard from them again and they are still ignoring complaints. So 13 emails, 5 phone calls and I'm partly to blame for the "normal" incompetence?
    Originally posted by caverncity
    My point is that we are now 2 1/2 years on from the original issue. I never accept anything that I am told over the phone by CS staff.
    • House Martin
    • By House Martin 12th Jan 18, 6:05 PM
    • 939 Posts
    • 828 Thanks
    House Martin
    Had a year with them last year with absolutely no problems at all.All direct debits were spot on with a final bill also ok.
    Wish I d stayed with them for another year instead of a dual fuel fix with Eon
    • Hoof Hearted
    • By Hoof Hearted 14th Jan 18, 4:43 PM
    • 2,024 Posts
    • 1,904 Thanks
    Hoof Hearted
    I may be wrong here, but I thought under the back billing rules, consumption incorrectly billed over a year old could not be collected.

    Ofgem:
    Put simply, if your supplier is at fault, it will not seek additional payment for unbilled energy used more than 12 months prior to the error being detected and a corrected bill being issued.
    Je suis sabot...
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