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Ticket Machine Hassle
wordfuse
Posts: 4 Newbie
I live in the London Midlands area of the West Midlands.
The local station ticket office is closed more than being open these days, so they've installed a ticket machine for card users.
Bought a return to Nuneaton, all went went until it issued a receipt for transaction but said there was a printer fault and it couldn't issue tickets to travel. The receipt stated, not valid for travel.
This journey was for a business appt so I got on the train anyway hoping to see the guard, nothing happened. Left the train at Moor Street in Birmingham, went to ticket office and they wouldn't issue me with tickets to travel because the ticket machine printer fault was LM's and not their's (Chiltern). Walked to New Street, popped into Customer Services, they wouldn't issue tickets either, suggested I walked up to Snow Hill to get tickets. My Nuneaton train was ten mins away.
Ended up having to buy another ticket, paid double in the end.
Be sure you know what to do when your local ticket machine printer breaks down, of course it will accept your payment!
The local station ticket office is closed more than being open these days, so they've installed a ticket machine for card users.
Bought a return to Nuneaton, all went went until it issued a receipt for transaction but said there was a printer fault and it couldn't issue tickets to travel. The receipt stated, not valid for travel.
This journey was for a business appt so I got on the train anyway hoping to see the guard, nothing happened. Left the train at Moor Street in Birmingham, went to ticket office and they wouldn't issue me with tickets to travel because the ticket machine printer fault was LM's and not their's (Chiltern). Walked to New Street, popped into Customer Services, they wouldn't issue tickets either, suggested I walked up to Snow Hill to get tickets. My Nuneaton train was ten mins away.
Ended up having to buy another ticket, paid double in the end.
Be sure you know what to do when your local ticket machine printer breaks down, of course it will accept your payment!
0
Comments
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You have presumably contacted LM to get your full refund?
For future reference, it would have been worth finding the guard on your first train, rather than waiting for him to come to you (or not).0 -
Contact LM - if it said printer malfunction then it should not have charged your card."If you no longer go for a gap, you are no longer a racing driver" - Ayrton Senna0
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use this webpage to contact them
http://tickets.londonmidland.com/lm/en/ContactUs/ContactUs
or phone 0121 634 2040Fares Advisor & Oyster Specialist - Newdeal/ukRail Fares Workshop Accredited0 -
I had that with midland mainline when travelling to Birmingham, said printer error for one ticket and then printed the return.
Had to get the cust service people to ring up my ticket issuer (red spotted hanky) to confirm i had paid and then they gave me a PERMIT TO TRAVEL letter for my outward journey. luckily i arrived 30 mins early for my train.0
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