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    • shed35
    • By shed35 22nd Mar 17, 10:40 PM
    • 112 Posts
    • 636 Thanks
    shed35
    Hi

    Thank you for all your tips. After 2 conversation with Sky - got my landline and unlimited Broadband for £18.99 for a second year after telling them what EE were offering. I come very close to leaving to EE before and one day I will make it! I also reduce my insurance premiums for my washing machine with D&G after a simple phone call.

    I do not like haggling but have really nice conversation with customer service agents and it seems to do the trick!
    • craigr98
    • By craigr98 27th Mar 17, 2:30 PM
    • 119 Posts
    • 23 Thanks
    craigr98
    Slightly concerned you said...prentended it has the same options.
    • aboriginals
    • By aboriginals 5th Apr 17, 2:49 PM
    • 2 Posts
    • 0 Thanks
    aboriginals
    Virgin - down from £46 to £29 monthly
    Just got off the phone from a call from Virgin just now. I had cancelled a few days ago, saying the £46 a month was too much, and I was looking for the bill to be £30 for the phone, television and broadband combined.

    The best I got then was an offer of £50 onto my account, and 'watch for the new deals' (which would be after April offers from competitors had ended). I said no thanks, if they couldn't match the offer to new Virgin customers I was walking. They said sorry to see you go then.

    I then got this call today from Virgin asking for the reasons why I left. I told them the above again, and after little a bit of horse trading the lady had a word with her manager, I was told they would be able to match the deal for new customers on offer. Just what I wanted in the first place!
    Last edited by aboriginals; 05-04-2017 at 2:51 PM. Reason: missing words
    • DavidP24
    • By DavidP24 6th Apr 17, 9:13 AM
    • 1,932 Posts
    • 1,142 Thanks
    DavidP24
    Hi

    Thank you for all your tips. After 2 conversation with Sky - got my landline and unlimited Broadband for £18.99 for a second year after telling them what EE were offering. I come very close to leaving to EE before and one day I will make it! I also reduce my insurance premiums for my washing machine with D&G after a simple phone call.

    I do not like haggling but have really nice conversation with customer service agents and it seems to do the trick!
    Originally posted by shed35
    I do not know if this helps you now but for the sake of others.

    A friend of mine cancelled with Sky last month, they went into the usual spiel and she just said "No I am leaving I am not interested in any offers", of course they insisted on offering anyway.

    The best they offered was £15 a month, £60 credit and free BB so around £120 for the year.

    She did this via Chat and contract was ending in several weeks.
    Thanks, don't you just hate people with sigs !
    • SparciaM
    • By SparciaM 10th Apr 17, 10:15 AM
    • 585 Posts
    • 199 Thanks
    SparciaM
    So did Sky online chat and asked to cancel my contract. Joined a year ago on a 50% off deal (so BoxSets package for £19 instead of £38pm). The advisor offered 40% off but on an 18 month contract and advised I would have to pay a £10 admin fee to take the deal. I told her it was still too expensive (quoting BT TV for £15pm) and said it was cheeky asking for a £10 admin fee. So I asked her to process the cancellation.
    Two days later on My Sky TV Box I had an offer of 60% off so £15.20pm instead of £38pm and also £3.80pm cheaper than my original package and only 12 months, so clicked the box to sign up.
    I was willing to let the contract cancel and see what deals they offer but didn't have to wait that long.
    • PMac13
    • By PMac13 11th Apr 17, 6:52 AM
    • 2 Posts
    • 0 Thanks
    PMac13
    Just completed my annual haggle with Sky marathon but managed to get what appears to be the standard 60% off and £50 account credit reducing my monthly payment by £15. But then separately haggled a deal for SkyQ for no extra a month and £100 installation, taking off the credit making it £50. That's for the 2tb box and 2 mini boxes.

    That will do nicely!
    • Harmonica89
    • By Harmonica89 16th Apr 17, 8:21 PM
    • 12 Posts
    • 0 Thanks
    Harmonica89
    I do not know if this helps you now but for the sake of others.

    A friend of mine cancelled with Sky last month, they went into the usual spiel and she just said "No I am leaving I am not interested in any offers", of course they insisted on offering anyway.

    The best they offered was £15 a month, £60 credit and free BB so around £120 for the year.

    She did this via Chat and contract was ending in several weeks.
    Originally posted by DavidP24
    I spoke to Sky via live chat as my broadband contract is up in eight weeks. I was on the standard £18.99 for the year which would go up to £28.99 after my contract ends.

    I quoted other deals after they initially offered me another year of £18.99 and managed to get it for £15 for the next year which I was really happy with considering what else is out there. Didn't get offered £60 credit though!
    • astra46
    • By astra46 11th Jul 17, 5:40 PM
    • 83 Posts
    • 4 Thanks
    astra46
    Just spoke to cancellations. They offered me Broadband, All Calls, Line Rental and all the channels for £87.40 a month.

    Im paying £70 at the moment without Broadband. Im paying Plusnet a small fortune for slow speeds
    • DavidP24
    • By DavidP24 11th Jul 17, 7:22 PM
    • 1,932 Posts
    • 1,142 Thanks
    DavidP24
    That is so much! Must be some bundle!

    Every time I see a post like that I remember how much I am saving.

    My current TV cost is zero
    My Line Rental cost is zero
    My Current Broadband is zero (as I am waiting for decent deal and relying on Hotspots, mobile and neighbours).

    I may wait till Sky offers something next year or go for a deal with Quidco, not using TopCashBack after they did not payout.
    Thanks, don't you just hate people with sigs !
    • info addict
    • By info addict 20th Jul 17, 11:40 AM
    • 284 Posts
    • 272 Thanks
    info addict
    Currently on a SKY unlimited broadband package deal which ends August 10th. The current prices are - free broadband and £7.40 discount on line rental + £8 Anytime Calls = £19.59 per month.

    Rang three times last week telling them I was going to leave due to the impending increase of £10 broadband, £18.99 line rental and £8 call package = £36.99 per month. The best offer I received was free broadband and after a lot of negotiation a £20 credit. I told them this wasn't good enough to keep me and I would switch providers. This I implemented on 18th July.

    Received a text from Sky yesterday saying sorry to loose you and if I wanted any info on charges etc I should call them, which I did. When asked why I was leaving, I told them because of cost (quite happy to stay with Sky). They then offered me a great deal of £10 broadband, free line rental and £8 Anytime Calls = £18.00 per month for a new 12 month contract. I accepted and cancelled my new provider.

    Just goes to show that the best deals are only available after you actually start to leave them and not before.
    • DavidP24
    • By DavidP24 20th Jul 17, 12:52 PM
    • 1,932 Posts
    • 1,142 Thanks
    DavidP24
    Yes except that OFCOM rules say that they are not allowed to contact you to try and make you stay once you place your order.

    IMO Ofcom made a mistake getting rid of the MAC code, in the old days requesting this got you access to the best offers, however, I also feel that the market is not really competing because too many players have been merged or taken over.

    Allowing BT to own Plusnet and EE was a huge mistake and allowing those mobile companies to merge another mistake.
    Thanks, don't you just hate people with sigs !
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