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  • FIRST POST
    seany1975
    Parking eye camera times dont match ticket machine times
    • #1
    • 29th Mar 13, 3:07 PM
    Parking eye camera times dont match ticket machine times 29th Mar 13 at 3:07 PM
    Hi everyone, please read the reply below that i sent to parking eye appeals, it clearly proves that the photographic evidence they send you is not valid, the cameras are not sycronised to the machines issuing tickets and have no relevance to the ticket you purchase.

    Hope it helps......





    Dear sir,

    Upon reciept of your parking charge notice and having returned to the car park in question i will not be making any payment as i have not breached the conditions as stated on the signage in the car park.

    Upon entering the car park your signs clearly state that individuals must ensure they purchase a valid ticket. After taking some considerable time to park due to it being mothers day and being extremely busy i made my way to a ticket machine, after entering my registration and paying for the 2hours parking that i required i carried on with my business.

    Upon return to my vehicle and being within my 2hour time allocation as stated on my ticket i made my way to exit the car park.

    Your parking charge notice shows me on camera entering and leaving the car park however what it lacks is proof that i overstayed my allocated parking ticket time which is the subject in question.

    I paid for a parking ticket from a machine that provided me with a 2hour parking allocation as printed on the ticket i received, no where in the car park does it state that my allocated ticket time starts from the moment i enter the car park and times me from that moment until the moment i exit??

    Not only does it not state this anywhere in the car park it also proves that your camera system is being used to fraudulently decieve car park users into paying fines that have been issued illegaly.

    I will be sending a copy of this email to all retailers within the wharf retail park and also to trading standards to ensure that this practice is erradicated and future users of the parking facility are not subjected to the same illegal issuing of fines.

    After receiving this notice and have carried out research into your company it is clear that this is something that your company does frequently. I can ensure you that i am prepared to take this further in the interests of not only myself but in the intersts of other innocent victims of your illegal practices.


    Regards,
    Sean.
Page 1
    • Stroma
    • By Stroma 29th Mar 13, 3:13 PM
    • 7,923 Posts
    • 8,408 Thanks
    Stroma
    • #2
    • 29th Mar 13, 3:13 PM
    • #2
    • 29th Mar 13, 3:13 PM
    Sean,

    Can I ask did you leave the car park before the expiry on the P&D ticket? If you did its the end of the matter you've complied with the terms in question
    Last edited by Stroma; 29-03-2013 at 3:16 PM.
    When posting a parking issue on MSE do not reveal any information that may enable PPCs to identify you. They DO monitor the forum.
    We don't need the following to help you.
    Name, Address, PCN Number, Exact Date Of Incident, Date On Invoice, Reg Number, Vehicle Picture, The Time You Entered & Left Car Park, Or The Amount of Time You Overstayed.
    Anti Enforcement Hobbyist Member
  • spacey2012
    • #3
    • 29th Mar 13, 3:14 PM
    • #3
    • 29th Mar 13, 3:14 PM
    Your appeal has been rejected, on this occasion the charge was correctly issued.

    Because : That is what they always say, it is a scam that can be ignored.
  • Guys Dad
    • #4
    • 29th Mar 13, 3:19 PM
    • #4
    • 29th Mar 13, 3:19 PM
    It's all very interesting but lacking in any detail that's helpful.

    For example,
    What time did you enter the car park?
    What time was your ticket stamped?
    What time did you drive out?
    Were you held up by traffic?
    What did they reply to your letter?

    They are actually not claiming to issue fines nor are their activities illegal, as such. Only if they are provably winding back the clocks.

    We know about grace periods, but without any specific times, your letter will hit the retailers bins faster than some members dump their PCNs.

    I applaud your defiance, but being honest it lacks sufficient information to influence any 3rd parties. Sorry.
  • seany1975
    • #5
    • 29th Mar 13, 3:23 PM
    • #5
    • 29th Mar 13, 3:23 PM
    Hi, yes we did return within the 2hours as allocated on the ticket, the only down side is that we didnt keep the ticket, but then why would we!!! we didnt expect to get a charge notice as we were within the time limit. It was only after returning to use the car park again today that i realised what parking eye were doing.

    We entered the car park as you would do....but when we got our ticket from the machine it was from the time that we actually got the ticket not the time that we entered the car park. As all of the machines require registration input and are all digital parking eye must be fully aware that the cameras and the ticket machines are not syncronised and that the cameras have no reflection on the actual parking ticket you purchase.
  • spacey2012
    • #6
    • 29th Mar 13, 3:24 PM
    • #6
    • 29th Mar 13, 3:24 PM
    Sean, this scam works by sucking you in to an argument.
    It gives them control over your emotions and your mind.

    You win by doing what they hate most : Nothing.
    Absolutely nothing, No appeal, no letters, nothing, you give it the time of day it deserves.
    The fact you are referring to it as a "fine" shows us that you need to calm down, start reading at the start and start learning what it is they have actually given you, what they can do if you dont pay it and what you can do to beat it.
    The answer to all questions is Nothing.
    Yes Absolutely nothing.
    The Fine is actually an invoice
    They can do nothing if you dont pay but make threats
    And if you do nothing, the threats stop faster.
    Calm down, rip that silly letter up and start reading.
  • seany1975
    • #7
    • 29th Mar 13, 3:34 PM
    • #7
    • 29th Mar 13, 3:34 PM
    Sorry if it sounds like i am venting off, but i can assure you i am not. I have no intention of being sucked into any debate with them. I purely thought it relevant information that should be shared, maybe i shouldnt have ised the word fine!! But im no legal expert an say it as i see it, my mistake.....
    guys dad. I appreciate your comment but as stated above i did not keep the ticket as i have no need to, the information on the ticket is not relevant anyway. What is important is the fact that the time on the ticket you pay for is not the same time that they use to issue parking charge notices. As per the signs in their car parks you are legaly bound to purchase a ticket and comply with the terms set in relation to that ticket..... It does not mention anything in relation to being timed from the moment you enter up until the moment you leave the car park.
  • Guys Dad
    • #8
    • 29th Mar 13, 3:49 PM
    • #8
    • 29th Mar 13, 3:49 PM
    I agree entirely with the points you are making. You are saying that you received a PCN because they claim that you were in the car park for more than 2 hours, as detected by their cameras.

    But you haven't given any information as to how long they claim you were there. There is a big difference between 5 minutes and an hour "extra".
    Now we all agree that these charges are sheer highway robbery and are with you. But it would be most helpful to know if they are issuing tickets for motorists who were on the premises for 5 - 10 minutes over as that is clearly outside even what their association says.

    You would glean some level of support from the retailers if that were the case, but without them knowing if you are talking about that or, say, an hour, then they will shrug their shoulders.

    You must have the PCN. How long do they say you were in the car park? We might be able to help you construct a POPLA defence if we had some actual facts, should you choose to go down that route.
    • Stroma
    • By Stroma 29th Mar 13, 3:50 PM
    • 7,923 Posts
    • 8,408 Thanks
    Stroma
    • #9
    • 29th Mar 13, 3:50 PM
    • #9
    • 29th Mar 13, 3:50 PM
    It is a fair argument though, if there is a time limit it should be set at the time of the expiry of the p&d ticket, not a time that their cameras say when you entered or left the car park. There is an option to ignore, but you haven't so we shall see their reply.

    If they refuse you, ensure that they have given you a popla verification code (if england or wales), they must supply you one within 35 days of a rejection of an appeal, if they don't it times out.

    Parking Eye appear to write to you saying they will put it on hold for 14 days awaiting further information from you. That is complete rubbish, no further information is required they must supply the code or lose the ability to chase you, if they do chase you then its time to complain to the dvla, bpa and trading standards.
    When posting a parking issue on MSE do not reveal any information that may enable PPCs to identify you. They DO monitor the forum.
    We don't need the following to help you.
    Name, Address, PCN Number, Exact Date Of Incident, Date On Invoice, Reg Number, Vehicle Picture, The Time You Entered & Left Car Park, Or The Amount of Time You Overstayed.
    Anti Enforcement Hobbyist Member
  • Guys Dad
    It is a fair argument though, if there is a time limit it should be set at the time of the expiry of the p&d ticket, not a time that their cameras say when you entered or left the car park. There is an option to ignore, but you haven't so we shall see their reply.
    Originally posted by Stroma
    I think OP was saying that it took time to actually find a parking space, which would add to the overall time and would not be covered by the grace period at the end of the parking time.

    Their reply will certainly be most interesting and, as we discussed before, the clock has started ticking.
  • seany1975
    Times in wuestion
    Hi again all, just to clarify the cameras had me timed in the car park for 2 hours 11 minutes. That is 11 minutes over what i paid for, but as stated this does not relate to the time that is actually on the ticket once you purchase it.
  • Guys Dad
    I think you should think about the POPLA route here. The BPA Code of practice has a section on grace periods and it is very obvious that you are buying 2 hours parking, but it takes time to find a parking space, park, time to buy your ticket and time to leave. In busy periods, 11 minutes grace is not unreasonable.

    I would demand a Popla code from Parking Eye and we can help with the POPLA appeal. Research online the BPA COP guidelines and confirm for yourself that you are happy to go that route.

    Parking Eye seem to be issuing more court papers, from anecdotal evidence, so you might be better relying on POPLA who take account of the BPA guidelines.
  • Coupon-mad
    Hi again all, just to clarify the cameras had me timed in the car park for 2 hours 11 minutes. That is 11 minutes over what i paid for, but as stated this does not relate to the time that is actually on the ticket once you purchase it.
    Originally posted by seany1975

    I second what Guys Dad said.

    Use the POPLA appeal after the scammers own 'appeal' results in a rejection. Include the BPA CoP 'grace period' argument and your own argument, and other things such as any other breaches of the CoP. And demand a copy of the site agreement/contract with the owner/occupier is sent to POPLA and say you think it doesn't comply with the BPA CoP either (that makes POPLA scrutinise it and puts PE on the back foot).

    That timing you mentioned is clearly acceptable especially as your P&D ticket was still in time, giving you a written contract to actually stay in that space until expiry.

    The 11 mins on a busy day equates to just 4 - 5 mins to arrive, drive fully into the car park (not just past their camera stand entrance) find a parking space, get out and read the signs. Another 4 - 5 mins to get the P&D ticket if there was a queue and then 2 - 3 mins to leave among the pedestrians with trolleys and the queue of cars.

    Have you got a POPLA code yet?
    PCN in a private car park in England/Wales? DON'T PAY IT BUT DO NOT IGNORE IT

    USE THE 'FORUM JUMP' ON RIGHT, GO TO THE PARKING TICKETS FORUM. READ THE 'NEWBIES' THREAD.
    Do NOT read old advice to ignore, unless in Scotland/NI.

  • seany1975
    I only replied to parking eye (by email)on the same day that i added this post. When i get a response i will let everyone know!!! I will continue to add posts every time something happens then at least everyone will be able to see the outcome when this issue eventually reaches its end!!!!
    • Kite2010
    • By Kite2010 31st Mar 13, 2:49 PM
    • 3,917 Posts
    • 3,316 Thanks
    Kite2010
    10p on 'appeal not allowed' reply
  • seany1975
    Well, i submitted my appeal on the 29th march and as of yet still no reply from parking eye???
  • nigelbb
    They have 14 days to acknowledge. Looks like they are out of time.
  • bizzles
    Have to say that in my case POPLA completely disregarded the time element and grace period when they declined my appeal!
  • Coupon-mad
    Have to say that in my case POPLA completely disregarded the time element and grace period when they declined my appeal!
    Originally posted by bizzles


    You lost at POPLA? That's bad luck, most win now. Is your case up on the POPLA decisions thread so we can see the decision? Did you clearly cite the 'grace period' part of the BPA CoP plus loads of other points against the PPC's status, did you demand a copy of their contract to be shown (which is what we advise every time)? Please start your own thread about it if you want to discuss it any further as well as adding it to the POPLA decisions thread, if you can. Helps people see what works and what doesn't work in appeal points.
    Last edited by Coupon-mad; 15-04-2013 at 7:54 PM.
    PCN in a private car park in England/Wales? DON'T PAY IT BUT DO NOT IGNORE IT

    USE THE 'FORUM JUMP' ON RIGHT, GO TO THE PARKING TICKETS FORUM. READ THE 'NEWBIES' THREAD.
    Do NOT read old advice to ignore, unless in Scotland/NI.

  • Coupon-mad
    Well, i submitted my appeal on the 29th march and as of yet still no reply from parking eye???
    Originally posted by seany1975

    So you just need to wait now and you don't prompt them, let them get the response deadlines wrong, let them fail to keep to the BPA CoP deadlines. Gives you more to win at POPLA later on, But DO NOT fire off the same appeal for POPLA, you'd need a lot more than that and we can help when you get to that stage.

    Do not chase up a reply at all, just get on with your life knowing they have already missed the 'acknowledgement' deadline that you will find in the BPA CoP here:

    http://forums.moneysavingexpert.com/showthread.php?t=4535287

    Play a nice game 'of 'spot the difference' between that Code and PE's actual signs and ticket wording and deadlines while you wait...
    PCN in a private car park in England/Wales? DON'T PAY IT BUT DO NOT IGNORE IT

    USE THE 'FORUM JUMP' ON RIGHT, GO TO THE PARKING TICKETS FORUM. READ THE 'NEWBIES' THREAD.
    Do NOT read old advice to ignore, unless in Scotland/NI.

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