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  • FIRST POST
    • MSE Andrea
    • By MSE Andrea 27th Mar 13, 2:23 PM
    • 8,707Posts
    • 20,986Thanks
    MSE Andrea
    0 WOW
    Topcashback Questions & Answers
    • #1
    • 27th Mar 13, 2:23 PM
    0 WOW
    Topcashback Questions & Answers 27th Mar 13 at 2:23 PM
    MSE Additional reading:

    You might like to read our latest Cashback sites news story: Are you a cashback site loser?

    Back to the original post...

    Hi everyone,

    If you have a question you'd like to ask cashback website Topcashback directly, post your question below and it will try to answer. If you want to discuss other cashback sites then please start a separate thread if there isn't one already.

    Please remember referral links are not permitted. If you want to post a referral you can do it on the Topcashback referrals thread.
    Last edited by MSE Andrea; 27-10-2015 at 9:51 AM.
    Could you do with a Money Makeover?


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Page 189
    • skid112
    • By skid112 15th Sep 17, 9:02 AM
    • 276 Posts
    • 149 Thanks
    skid112
    Again TCB you are talking nonsense and not really answering the questions posed. Why would I give you back something I earned? Oh yes and I earned that £75 which nicely fits into your coffers.
    In the vernacular...do one
  • TopCashBack Company Representative
    Hi @skid112,

    I guess you could class this as an investment if you didn't choose Plus Membership (which is completely down to you) you wouldn't get that extra and additional funds.

    The idea of Plus Membership is it's there for members to profit from it. If you don't think you will that is completely fine and you should switch to classic.

    You have been better off on Plus Membership and I am not going to misinform you and tell you otherwise when that is not the case.


    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • B_M
    • By B_M 18th Sep 17, 9:02 AM
    • 585 Posts
    • 444 Thanks
    B_M
    Strange one and maybe worth other checking, but I noticed over the weekend that on my account, I was being asked to upgrade from 'classic' to 'plus' at £5 per year.
    What's strange is, I've been a 'plus' member for many, many years and it's recurring, well normally.
    I've put a ticket in, but would like to know what's happened and why please.
    A glitch, or has someone had access to my account? I never made any such change.
    Anyone else having a similar issue?

    Plus Membership Periods Type Due Paid
    05 Jun 2013 to 05 Sep 2013 Plus £0.00 No Deduction Due
    05 Sep 2013 to 05 Sep 2014 Plus £5.00 Yes (View)
    05 Sep 2014 to 05 Sep 2015 Plus £5.00 Yes (View)
    05 Sep 2015 to 05 Sep 2016 Plus £5.00 Yes (View)
    05 Sep 2016 to 05 Sep 2017 Plus £5.00 Yes (View)

    Upgrade to TopCashback 'Plus' now
    You’ve got the opportunity to save more by upgrading to TopCashback Plus. You’ll get a 5% bonus added to all transactions, enhanced Tell-a-friend and payout bonuses, and more, in exchange for £5 of your annual cashback earnings.
    Last edited by B_M; 18-09-2017 at 9:07 AM.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
  • TopCashBack Company Representative
    Hey B_M,

    I have personally responded back to your ticket. This is a technical issue rather than anything else and is something we are looking into

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • pjran
    • By pjran 18th Sep 17, 8:18 PM
    • 975 Posts
    • 5,391 Thanks
    pjran
    TCB recently had a promotional deal spend £15 to receive an extra £2.50. I made a purchase following the link from their site and my spend shows with an expected value but no where on my account does the £2.50 show - why? Hope you can answer this.
    • B_M
    • By B_M 19th Sep 17, 7:43 AM
    • 585 Posts
    • 444 Thanks
    B_M
    Thank you Matt, I'll take your word for it.
    A few issues at TCB headquarters over the weekend then.

    Many members have had issues with their bonuses reporting, although I can confirm mine did report along with my purchase.
    My wife's didn't as as yet, still hasn't.

    Can you also please advise what's happening with Village Hotels payments? Or, when do TCB expect any more payments from them?
    No payments since April? Is it time to make them stand on the naughty chair?
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
    • qsk
    • By qsk 19th Sep 17, 9:52 AM
    • 242 Posts
    • 129 Thanks
    qsk
    TCB recently had a promotional deal spend £15 to receive an extra £2.50. I made a purchase following the link from their site and my spend shows with an expected value but no where on my account does the £2.50 show - why? Hope you can answer this.
    Originally posted by pjran
    It's £3. I think it usually tracks a few days later. As this is TCB's own offer, TCB is always good in honouring it in my experience. You can submit a support call in a few days if it is still not tracking, and TCB will manually apply the bonus if the transaction is confirmed.
  • TopCashBack Company Representative
    Hey everyone,

    @ pjran – It can take 7 days for this to track back to your account but if it doesn’t please do let us know so we can see what has happened.

    @ B_M – It can take 7 days for the bonus to appear and it’s likely over the coming days these do get credited �� While I can not predict when we will get payment from Village Hotels, it is a merchant who I will look into for you and will raise this with the relevant teams should it be required.

    @GSK – thanks so much for your lovely comments �� You are completely right and if a member is eligible for it we’ll ensure they do not miss out.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • percyverance
    • By percyverance 21st Sep 17, 2:48 PM
    • 3 Posts
    • 0 Thanks
    percyverance
    TopCashBack A.A. cashback declined...
    I wonder if A.A. breakdown cover - purchased via the moneysavingexpert link - being declined is a common occurrence.

    It appeared to be the case according to a thread commenced in 2012. Reading it makes one cynical that it's a business stratagem to avoid paying the cashback.

    I've had a similar experience to those 2012/2013 posters.
    I purchased A.A. breakdown cover on 06 Apr 2017 paying the £85.00 in full by credit card. The TopCashBack cashback was £40 and I received an email confirming this on 6 April. The status was pending.

    I understand it takes up to 90 days to validate. I recently discovered however, that my cashback has been declined!
    I was disappointed and curious as to why as payment for the policy had been in full and it was a new policy.

    I received this response
    'I am sorry that in this instance cashback has been declined by the merchant. AA have stated that the policy was suspended as their reason for decline.'
    I feel this is an erroneous reason - the policy was suspended in July three months after purchase, as an almost new car with a couple of months RAC cover remaining had replaced the original vehicle. Believing I was being money saving savy I suspended the A.A policy until this month, September.

    The response continued
    'In order to challenge this I would advise you to submit a declined cashback claim.'

    I did, but only frustratingly to be informed that there's apparently a '100 day' limit in which to raise a claim!

    This is the response from TopCashBack -
    'I'm sorry to see that we will not be able to recover your cashback for this transaction. As explained in my previous message, this merchant has a 100 day limit in which claims can be raised. As this claim was opened on 12/09/2017 and your transaction was completed on 06/04/2017, the 100 day limit had passed and your claim was not able to be submitted.

    Please be aware that this is explained on the retailers page on our site in the "What to do when" section:

    "In the event your transaction does not track you should submit a "Missing Cashback" query with 100 days."

    I understand that this is a frustrating outcome to your claim and i hope that future transactions run more smoothly for you.'

    So there's apparently only a small window in which to raise a claim from the 90 days it can take to validate the purchase and the 100 days to raise a claim!
  • TopCashBack Company Representative
    Hi percyverance,

    We do monitor a merchant's decline rate and I would like to be clear that it's not tolerated if a merchant declined the vast majority of transactions. If we find out this has happened we do speak with them, ask them what happened and go from there.

    I've managed to locate your account using your username here. It looks like there was a bit of confusion with the claim limit for this. For both untracked and declined claims, there is a claim window. However, for declined claims, this window starts from the declined date which for you is still well within the time frame.

    Therefore, I have asked our Claims Team to submit your claim at the earliest opportunity.

    I hope this helps.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Tatty_
    • By Tatty_ 21st Sep 17, 10:49 PM
    • 1,774 Posts
    • 1,449 Thanks
    Tatty_
    Very Frustrated!
    TCB, you have been my preferred cashback provider over everyone else out there, for many years....but you are testing my patience and loyalty.

    I joined Grosvenor Casinos in March and my transaction tracked fine. It subsequently confirmed quickly, but there it has sat for months, despite the estimated cashback quoted as 4 weeks. I raised a ticket at the beginning of September because your site says that you received a payment in July for transactions in May. By inference you also had a payment in June, for transactions in April. Neither of these two payments included mine form MARCH???

    So, I'm still waiting despite you receiving payments for the two months transaction which took place after mine. You say, Cash back can normally be expected from this merchant in 4 weeks. I have been waiting 6 months!

    I logged into my account tonight, to find that you have received a payment in Sept, for transactions in July, so another month goes by and my payment is still not payable. How can this be right? You say 'When a batch is passed over to us this may only contain a dozen payments for example, so you wouldn't be the only member having to wait for their cashback to progress' This gives a different impression to the stats page, which makes no mention of such things

    I am growing increasingly annoyed and frustrated by TCB. It never used to be like this...........
    • B_M
    • By B_M 22nd Sep 17, 7:45 AM
    • 585 Posts
    • 444 Thanks
    B_M

    @ B_M – It can take 7 days for the bonus to appear and it’s likely over the coming days these do get credited �� While I can not predict when we will get payment from Village Hotels, it is a merchant who I will look into for you and will raise this with the relevant teams should it be required.
    Originally posted by TopCashBack Company Representative
    Thanks Matt and my wife's bonus did appear after several days. Strange one this time, but it did come good.
    That's that one sorted.

    Now then, when will we see the:-



    This is a merchant that carries the 'faster paying merchant' tag. Yes, that's from when it's confirmed, but if they don't confirm, they carry that tag even when they don't cough up! Can you see the issue? I'm sure you can, it's so obvious.
    If they are as bad as the stats, maybe it's time to tell them to:-



    ?

    Why is this merchant allowed to act in this way?
    Please rate them on a scale of 1-10?

    Have a great weekend anyway........................ but not in a Village Hotel.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
  • TopCashBack Company Representative
    Hi everyone,

    @Tatty – I am sorry to hear we haven’t been paid for your transaction but happy to check this out in more detail if you drop us an email to mse@topcashback.co.uk

    @B_M - Young man, there's no need to feel down.

    While I’m no Action Man, I am what I am. While In the Navy they may not know about cashback, a lot of Citizens of the World do.

    Some people like you enjoy earning cashback on a Get Away Holiday, me I just prefer to Go West. Your concerns haven’t gone unnoticed but I am pleased to report that Village Hotels have recently confirmed some cashback and hopefully it won’t be long until you have the Magic Night when it becomes payable.

    Have a great weekend!

    Matt
    Last edited by TopCashBack Company Representative; 22-09-2017 at 4:27 PM.
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • B_M
    • By B_M 22nd Sep 17, 6:36 PM
    • 585 Posts
    • 444 Thanks
    B_M

    @B_M - Young man, there's no need to feel down.

    While I’m no Action Man, I am what I am. While In the Navy they may not know about cashback, a lot of Citizens of the World do.

    Some people like you enjoy earning cashback on a Get Away Holiday, me I just prefer to Go West. Your concerns haven’t gone unnoticed but I am pleased to report that Village Hotels have recently confirmed some cashback and hopefully it won’t be long until you have the Magic Night when it becomes payable.
    Originally posted by TopCashBack Company Representative
    Well done.
    Who helped you?

    I agree, they don't seem to know about cashback, well apart from gaining business and not paying their dues!



    The hotel stay was decent, but I've heard....



    But in the meantime...................



    ................to respect the cashback world and cough up!
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
    • Tatty_
    • By Tatty_ 22nd Sep 17, 9:21 PM
    • 1,774 Posts
    • 1,449 Thanks
    Tatty_
    Hi everyone,

    @Tatty – I am sorry to hear we haven’t been paid for your transaction but happy to check this out in more detail if you drop us an email to mse@topcashback.co.uk


    Have a great weekend!

    Matt
    Originally posted by TopCashBack Company Representative
    Email sent, thanks
  • TopCashBack Company Representative
    Hey everyone,

    @B_M – You Can’t Stop The Music here. Let’s not have a Food Fight, I can see a lot of members have had their Big Mac of cashback with this retailer and as soon as they can validate your stay and progress your cashback I am sure they will do this. You may even find it happens at 5 O'Clock In The Morning. I know you have your Ups and Downs with earning cashback but I’m sure you agree with cashback you can do what you like with it when it does come through; even have a good meal.

    @Tatty_ - Cheers I’ll get this looked at and reply back asap.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • B_M
    • By B_M 25th Sep 17, 4:39 PM
    • 585 Posts
    • 444 Thanks
    B_M
    TCB should know....



    Payment Performance
    We last received a payment from this merchant during April 2017, for transactions in January 2017.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
  • TopCashBack Company Representative
    Hey B_M,

    While we have been paid since that for some transactions, we are on the case and speaking with their tracking network

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • molerat
    • By molerat 3rd Oct 17, 2:24 PM
    • 17,327 Posts
    • 11,517 Thanks
    molerat
    TCB rep .......
    What is happening with Ebay cash back ? Tells me to wait to put in a claim but new purchases are still not tracking.
    Last edited by molerat; 03-10-2017 at 2:31 PM.
    www.helpforheroes.org.uk/donations.html
    • sue1976
    • By sue1976 4th Oct 17, 10:55 AM
    • 492 Posts
    • 172 Thanks
    sue1976
    Does anyone know how long GoComparr are taking to track? I’ve had 2 purchases from June that still say pending.
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