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  • FIRST POST
    • MSE Andrea
    • By MSE Andrea 27th Mar 13, 2:23 PM
    • 8,695Posts
    • 20,970Thanks
    MSE Andrea
    0 WOW
    Topcashback Questions & Answers
    • #1
    • 27th Mar 13, 2:23 PM
    0 WOW
    Topcashback Questions & Answers 27th Mar 13 at 2:23 PM
    MSE Additional reading:

    You might like to read our latest Cashback sites news story: Are you a cashback site loser?

    Back to the original post...

    Hi everyone,

    If you have a question you'd like to ask cashback website Topcashback directly, post your question below and it will try to answer. If you want to discuss other cashback sites then please start a separate thread if there isn't one already.

    Please remember referral links are not permitted. If you want to post a referral you can do it on the Topcashback referrals thread.
    Last edited by MSE Andrea; 27-10-2015 at 9:51 AM.
    Could you do with a Money Makeover?


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Page 188
    • POPPYOSCAR
    • By POPPYOSCAR 7th Sep 17, 5:10 PM
    • 10,785 Posts
    • 22,427 Thanks
    POPPYOSCAR
    Please could you help? TCB often have a promotion during bank holidays by spending £10 to receive a bonus of £2.50. I spent the agreed £10 but my account shows a lesser amount spent, maybe something to do with VAT but when the offer is on there's no mention that the spend has to over £10+VAT. I feel the offer is misleading.
    Originally posted by pjran
    I think it did say in the t&cs that some retailers exclude the vat and that the amount must be over £10.00
    • B_M
    • By B_M 7th Sep 17, 5:56 PM
    • 582 Posts
    • 443 Thanks
    B_M
    Please could you help? TCB often have a promotion during bank holidays by spending £10 to receive a bonus of £2.50. I spent the agreed £10 but my account shows a lesser amount spent, maybe something to do with VAT but when the offer is on there's no mention that the spend has to over £10+VAT. I feel the offer is misleading.
    Originally posted by pjran
    Misleading? Or, when is a £10 spend not a £10 spend.
    T&C's confirm the possible VAT issue and always does, you just need to be aware of it!

    Terms & Conditions
    During this promotion members of TopCashback are able to receive an additional £2.50 cashback when the below Terms and Conditions are met.
    Please do not worry if your bonus does not track straight away. Some merchants, including eBay, Not On The High Street and Ali Express may take longer to track, please allow up to 7 days before raising a support ticket.
    To be eligible for the £2.50 cashback promotion, you must be a member of TopCashback.co.uk. You must activate the offer via the link above. Activation will be reported back to TopCashback.
    You must make a purchase through TopCashback between 00:00 GMT August 25th 2017 and 23:59 GMT August 28th 2017. This is avaliable on all merchants across the site.
    Your purchase amount should be £10 or more, this is the purchase amount reported back to TopCashback, some merchants may exclude VAT or delivery charges.
    You are eligible for additional top up for a maximum of 1 individual purchase.
    You can earn a maximum of £2.50 cashback.
    Tell-A-Friend, Sign Up bonuses or Snap & Save will not count as one of your purchases towards the Cashback Bonus.
    Cashback Bonus will be added on to your account as a seperate cashback amount once the original transaction has tracked. Please allow 7 days for this to appear.
    If you cancel your order, the Cashback Bonus will be removed.
    Only one TopCashback.co.uk account per person is allowed.
    Cashback Bonus may not automatically apply to purchases where a Missing Cashback Claim needs to be lodged to get your purchase to track correctly. If this is the case and your claim is successful you will need to raise a support ticket to be awarded the bonus.
    TopCashback will not be held responsible for any technical failure or otherwise which prevents participation in this promotion.
    Events may occur that render the promotion itself or the awarding of payable cashback impossible due to reasons beyond the control of TopCashback and accordingly TopCashback may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to TopCashback as a result.
    Should it be based on a £10 spend or would it be 'fairer' if it was a £12 (or more) spend to cover all merchants, especially those that report cashback ex VAT? Difficult one, I'm happy as it is as I often use companies that report the full amount. Superdrug for example, I spend £12+
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
    • carh
    • By carh 7th Sep 17, 7:15 PM
    • 162 Posts
    • 46 Thanks
    carh
    I have tried the £2.50 reward offered on these special occasions and each time there has been a catch. Firstly, one the first one, I was told I had not activated it...why do I have to if you are offering this? TCB finally gave in and credited me. However, I followed the last £2.50 offer to the letter spending at Holland and Barrett who are usually ok at cash back. And guess what? H & B haven't acknowledged the cashback so now TCB won't give me the money despite it showing clearly that I purchased items on their site on the relevant date that the £2.50 should be paid. It is a real rip off and please stop offering these incentives if you cannot honour them, TCB
    Carh
  • TopCashBack Company Representative
    Hey everyone,

    @pjran – We did have in the terms of the offer which were available on the activations page that this needed to be £10 tracked value and that some merchants may not track VAT in this. In order to be fair to all members, we can not award it in your case if your transactions didn’t meet this criteria.

    @carh – In order to make the bonus track the system needs to be activated first. In addition, in the past when we have added funds which some members weren’t expecting they can get confused which is something activating prevents.

    I will clarify here that if your transaction doesn’t track, if you lodge a claim your bonus will still be awarded - as long as the terms of the bonus we’re met.

    We have given thousands of pounds worth of bonuses out this year and we will continue to find new ways to reward our supportive and appreciative member base.


    I do hope this helps.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • molerat
    • By molerat 8th Sep 17, 1:42 PM
    • 17,303 Posts
    • 11,499 Thanks
    molerat
    Misleading? Or, when is a £10 spend not a £10 spend.
    T&C's confirm the possible VAT issue and always does, you just need to be aware of it!



    Should it be based on a £10 spend or would it be 'fairer' if it was a £12 (or more) spend to cover all merchants, especially those that report cashback ex VAT? Difficult one, I'm happy as it is as I often use companies that report the full amount. Superdrug for example, I spend £12+
    Originally posted by B_M
    I always play safe with these offers and ensure I spend at least minimum spend + vat amount.
    www.helpforheroes.org.uk/donations.html
    • brizzledfw
    • By brizzledfw 8th Sep 17, 3:09 PM
    • 7,156 Posts
    • 34,729 Thanks
    brizzledfw
    Hello TCB representative..

    What do you suggest I do then when its the anniversary of my taking out the policy paying monthly instalments throughout that time?

    if I can't escalate what are my options? Be stuck in limbo?

    Brizzle
    MFiT-T4 Member No. 96 - 2022 is my MF goal
    Winter 17/18 Savings Rate Goal: 25% [October 30%]
    Declutter 200 items before 31.01.18 xx/200 ** LSDs Target 10 for Winter 0x/10 **AFDs xx/15 ** Sales Target '17 £750 £225 so far
    **NSDs Target 10 for Winter xx/10 Trying to be a Frugalista
    • [insert name here]
    • By [insert name here] 8th Sep 17, 10:25 PM
    • 8 Posts
    • 7 Thanks
    [insert name here]
    Is the cashback value calculated when you place an order or when it ships? I ordered something recently that had quite a good cashback value for a limited time. The item was out of stock and placed on back order. The cashback offer has since expired and is now a lower value.
    • pjran
    • By pjran 8th Sep 17, 11:10 PM
    • 971 Posts
    • 5,378 Thanks
    pjran
    Hey everyone,

    @pjran – We did have in the terms of the offer which were available on the activations page that this needed to be £10 tracked value and that some merchants may not track VAT in this. In order to be fair to all members, we can not award it in your case if your transactions didn’t meet this criteria.

    @carh – In order to make the bonus track the system needs to be activated first. In addition, in the past when we have added funds which some members weren’t expecting they can get confused which is something activating prevents.

    I will clarify here that if your transaction doesn’t track, if you lodge a claim your bonus will still be awarded - as long as the terms of the bonus we’re met.

    We have given thousands of pounds worth of bonuses out this year and we will continue to find new ways to reward our supportive and appreciative member base.


    I do hope this helps.

    Best wishes,
    Matt
    Originally posted by TopCashBack Company Representative
    You could make it clearer by telling us which merchants exclude the VAT element. As a consumer I have no idea how to identify which merchants you are referring to.
    Last edited by pjran; 08-09-2017 at 11:14 PM.
    • B_M
    • By B_M 9th Sep 17, 8:38 AM
    • 582 Posts
    • 443 Thanks
    B_M
    I always play safe with these offers and ensure I spend at least minimum spend + vat amount.
    Originally posted by molerat
    I agree, if you are unsure.
    Groupon and Wilko include cashback on VAT, so a £10 spend would be fine.
    Others that pay ex-VAT need a minimum £12 spend.

    It should be better worded tbh, as a £10 spend can be different to cashback tracking at £10 spent!

    £12 is the new £10.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
    • B_M
    • By B_M 9th Sep 17, 8:44 AM
    • 582 Posts
    • 443 Thanks
    B_M
    Is the cashback value calculated when you place an order or when it ships? I ordered something recently that had quite a good cashback value for a limited time. The item was out of stock and placed on back order. The cashback offer has since expired and is now a lower value.
    Originally posted by [insert name here]
    If your order number is the same, I'd imagine the original, higher cashback would apply. So, when you ordered as the click-through would be both date and time stamped.
    I had a similar issue with Wayfair (Quidco) and the price actually dropped when the item came back in stock. Amazingly, my cashback did change to a lower %, but was correct (to the new price) and was paid.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
    • skid112
    • By skid112 11th Sep 17, 8:51 AM
    • 276 Posts
    • 149 Thanks
    skid112
    Done the support ticket, no help. My plus membership ends in November, if I downgrade now do you reclaim all the other pluses to go along with the cashback you have 'mislaid'?
  • TopCashBack Company Representative
    Hi everyone,

    @brizzledfw – While I can’t promise that I will be able to make this payable, I am happy to check this out if you email me at mse@topcashback.co.uk

    @[insert name here] - I do believe this should be based on when you actually purchased and so if this has not happened please lodge a claim for this.

    @pjran – Many thanks for sharing your views. We do feel making the headline offer ‘ £x bonus when you spend £10 tracked spend’ will be confusing to our members but I am happy to pass on your suggestions for improvement. We work very hard to manage our members' expectations with these bonuses - as if we are not clear this defeats the object of holding these bonuses.

    Most merchants who exclude VAT do have a note on them and we are also happy to double check should you wish us to for you.

    @skid112 - I am happy to review this for you if you email mse@topcashback.co.uk

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • skid112
    • By skid112 12th Sep 17, 8:09 AM
    • 276 Posts
    • 149 Thanks
    skid112
    thanks but I am done with TCB, will not darken your doorstep again. I have asked on the site and been told to click the disable auto renew, which I have done. Will collect the near £50 which is due, always assuming you don't find a way to withhold that and I will be off
    • B_M
    • By B_M 12th Sep 17, 9:13 AM
    • 582 Posts
    • 443 Thanks
    B_M
    Yet another issue with the TCB bonuses not going to payable!
    July £2.50 one this time, so I'd be grateful if this could be 'corrected'.

    It was for a Groupon purchase, which went to payable quickly.
    A TCB postive here as I've tried a little experiment with Groupon.
    TCB, as above paid very quickly.
    Imutual - gone to 'extended'.
    Quidco - 'The retailer is taking longer than expected to process your transaction. We apologise for the delay.' - that's for a May purchase!

    I'm not too sure why the other two cashback sites haven't been paid, but TCB win hands down here. Quidco haven't paid a May Groupon purchase, but TCB have paid July's along with other previous ones.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
  • TopCashBack Company Representative
    Hey everyone,

    @skid112 – I can see you share the username on our website. I can see you profited quite hugely from this year of Plus Membership. Therefore it would mean you lose out quite hugely if you switched during this current year.

    @B_M - I have been able to make that bonus payable for you and raised the potential issue with our tech team to investigate for you. I am pleased that your Groupon purchase has progressed for you.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • skid112
    • By skid112 12th Sep 17, 1:03 PM
    • 276 Posts
    • 149 Thanks
    skid112
    I think you'll find that TCB have profited, I made £24.70 for my £5. Total amount rejected since Feb? £75. As our Colonial cousins would say "you do the math"
    • B_M
    • By B_M 13th Sep 17, 9:20 AM
    • 582 Posts
    • 443 Thanks
    B_M

    @B_M - I have been able to make that bonus payable for you and raised the potential issue with our tech team to investigate for you. I am pleased that your Groupon purchase has progressed for you.
    Originally posted by TopCashBack Company Representative
    Deja Vu?

    TopCashback Bonus 21 Jul 2017 £0.00
    £2.50 pending
    Groupon 21 Jul 2017 £12.72
    £0.67 payable

    Once again, I'll thank you once it's gone - belatedly - to payable.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
    • morgana
    • By morgana 13th Sep 17, 10:52 AM
    • 119 Posts
    • 112 Thanks
    morgana
    I have a couple of outstanding cashback claims with Top Cashback. The big one, for £60, is from Sept 2016, when I took out car insurance with AXA, I waited til Dec for the claim to be submitted. After nudges and queries. TCB say it was added to their query log in May but I'm still waiting. My car ins is now due but I am wary of using TCB again.

    I also have an outstanding claim on Staysure Ins from June 2016 but am just told that TCB are "still chasing this".

    Anyone got any advice please?
    • skid112
    • By skid112 13th Sep 17, 11:23 AM
    • 276 Posts
    • 149 Thanks
    skid112
    From my own personal experience, avoid, use another or just don't bother
  • TopCashBack Company Representative
    Hey everyone,

    @ skid112 - You have £5 deducted in exchange for £20+ that Classic Members wouldn’t have got through extra top ups. Me personally, I think that is a very good investment but if you want us to remove the £20+ from your account in order to return that £5 please do let us know as we can make those arrangements for you.

    @ B_M – I really do need to start triple and quadruple checking these things before getting back to you : O Really sorry about that!

    @ morgana – Our claims team do work incredibly hard to get all oustandiong claims resolved. Each year they managed to get back millions of pounds for our members. They are quite a persistent group and so rather than declining the claim when we get no luck with a resolution we persists and continue to persist until we get a definite and final outcome. I understand for some this will be frustrating but we think this extra time is worth it as it could lead to you getting the cashback you expected. I hope before too long the team manage to get these sorted for you.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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