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  • FIRST POST
    • MSE Andrea
    • By MSE Andrea 27th Mar 13, 2:23 PM
    • 8,460Posts
    • 20,673Thanks
    MSE Andrea
    0 WOW
    Topcashback Questions & Answers
    • #1
    • 27th Mar 13, 2:23 PM
    0 WOW
    Topcashback Questions & Answers 27th Mar 13 at 2:23 PM
    MSE Additional reading:

    You might like to read our latest Cashback sites news story: Are you a cashback site loser?

    Back to the original post...

    Hi everyone,

    If you have a question you'd like to ask cashback website Topcashback directly, post your question below and it will try to answer. If you want to discuss other cashback sites then please start a separate thread if there isn't one already.

    Please remember referral links are not permitted. If you want to post a referral you can do it on the Topcashback referrals thread.
    Last edited by MSE Andrea; 27-10-2015 at 9:51 AM.

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Page 182
    • whist
    • By whist 9th Jul 17, 2:05 PM
    • 86 Posts
    • 3 Thanks
    whist
    Hi
    My topcashback account seems to have been closed for no reason.

    I recently started using topcashback since they seem to have better rates than quidco which i have used for several years without a single issue . I was planning several holidays where I was booking hotels via expedia or ebookers. I used Topcashback to book most of the hotels for my trip. The cashback including pending totaling around 600. Most of this have been confirmed by the merchants.

    The first payment i requested was in Amazon vouchers, the voucher didn't work with the error voucher already applied to another account. . I again contacted TCB who told me to reset me cookies - didn't make sense but i did that and got the same message. I then contacted amazon customer service directly who told me and sent an email to confirm "I've checked our records and can see that this Gift Card has already been redeemed onto another account..
    I went back to TCB who told me to allow a day to look into it. The next time I tried to login , I couldn't.
    I tried resetting my password , that didn't work either. I tried on different days. I sent a few messages via the contact form - NO reply. I sent a couple of message to to the email contact- again nothing.

    SO the current situation is that I have almost £600 pounds of payment due to me over the next few months . Topcashback have received some of the money from the merchants and will be receiving others once I have taken my trips.

    I haven't received a dime.

    They now appear to have closed my account without notifying me and presumably will be keeping the money for themselves.

    Surely this is illegal?
    Last edited by whist; 09-07-2017 at 2:23 PM. Reason: spell check
  • TopCashBack Company Representative
    Hey whist,

    I will need to first locate your email to find out what has happened here and whether this is an issue with your account or the incorrect details being entered to access it.

    Therefore, please email me at mse@topcashback.co.uk so I can help.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • molerat
    • By molerat 10th Jul 17, 4:16 PM
    • 17,001 Posts
    • 11,182 Thanks
    molerat
    Anyone else having Snap&Save problems ? Lately had a few failed and had to send the receipt image by email, a bit hit and miss. I was wondering if it was the quality of my pic or their end but today I have had one fail and one paid, the same receipt image uploaded for 2 purchases so it would seem it is a TCB problem.
    www.helpforheroes.org.uk/donations.html
    • B_M
    • By B_M 10th Jul 17, 7:15 PM
    • 534 Posts
    • 381 Thanks
    B_M
    Anyone else having Snap&Save problems ?
    Originally posted by molerat
    Strangely, they seem to working OK now at my end and actually moving to payable quicker.
    I put 2 receipts through over the weekend and so did my wife. Both accounts showing as payable this afternoon.
    Strawberries and Elmlea for only 19p in total. They would have been free if I'd bought the smaller £1 packs of strawberries from Asda.
    I very rarely use S&S, but this one was very good.

    I did have issues with the Quidco ClickSnap (app) though. It did eventually show on my account, but slower with going to payable.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
    • whist
    • By whist 10th Jul 17, 8:41 PM
    • 86 Posts
    • 3 Thanks
    whist
    Ive sent my details as requested Hope this is being investigated.
  • TopCashBack Company Representative
    Hey everyone,

    @molerat – I am sorry to hear if you have had to email in a couple of your receipts. There can be various reasons for this not coming through to us, please ensure the connection to the web is strong as a drop in connectivity may cause this.
    @B_M - I’m pleased we could get this processed for you smoothly ��
    @whist – I have looked into this and replied to your email, I hope that helps.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • whist
    • By whist 11th Jul 17, 1:36 PM
    • 86 Posts
    • 3 Thanks
    whist
    Thanks. I can now access my account and can see my cashback.
    • B_M
    • By B_M 12th Jul 17, 11:08 AM
    • 534 Posts
    • 381 Thanks
    B_M
    @B_M - I’m pleased we could get this processed for you smoothly ��
    Originally posted by TopCashBack Company Representative
    Credit where credit is due.
    A good promotion. More please.

    Now though, if you could look at the slow paying Village Hotels?
    Showing as a 'faster paying merchant', but slow at confirming. Although I understand what a 'faster paying merchant' means in the TCB world (pays within 2 weeks of being confirmed)*, members waiting a year or so (reviews) show why the 'faster paying merchant' tag can be a tad misleading.
    My wife's account by the way - I can only afford Travelodge.

    *



    Definitely not from 'pending' to 'payable' with many 'faster paying' merchants.
    But usually from 'confirmed' to 'payable'.
    Last edited by B_M; 12-07-2017 at 12:16 PM. Reason: *
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
  • TopCashBack Company Representative
    Hi everyone,

    @whist - I am pleased we could help you get logged back in

    @B_M - Thank you for your feedback about our faster paying system. The reason the arrow shows pending to payable is because it often does move straight from pending to payable but as you mention this can take 14 days in some cases.

    In regards to the merchant you have questioned, they will not validate the transaction until the stay has been completed. This is to make sure you do not cancel your booking.

    We'd be happy to look into this for your wife if she lets us know.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • B_M
    • By B_M 13th Jul 17, 8:47 AM
    • 534 Posts
    • 381 Thanks
    B_M

    @B_M - Thank you for your feedback about our faster paying system. The reason the arrow shows pending to payable is because it often does move straight from pending to payable but as you mention this can take 14 days in some cases.

    In regards to the merchant you have questioned, they will not validate the transaction until the stay has been completed. This is to make sure you do not cancel your booking.

    We'd be happy to look into this for your wife if she lets us know.
    Originally posted by TopCashBack Company Representative
    Thanks Matt, the stay has been completed, but the booking was non-refundable anyway, so no need really to wait until we had stayed or not.
    Booked in December 2016 and we'll just allow this to process naturally and see how 'fast' they pay.

    Another good £2.50 promotion from you guys again though.
    Keep up the good work.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
  • TopCashBack Company Representative
    Hey,

    @B_M - No worries at all, I hope this progresses soon for you both and I am pleased you like the new £2.50 promotion we have running today and tomorrow

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Oakdene
    • By Oakdene 14th Jul 17, 8:38 AM
    • 1,216 Posts
    • 3,112 Thanks
    Oakdene
    Hats off to TCB, 2 transactions totalling £128.70 went from confirmed to payable both 5 weeks ahead of estimated payable!

    Takes my total claimed to over £1880
  • TopCashBack Company Representative
    Hey Oakdene,

    That is fantastic news to hear We pride ourselves on giving members their cashback as soon as we are paid and I am pleased for you this was well within the estimate.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • BraveHeart
    • By BraveHeart 16th Jul 17, 1:11 PM
    • 4 Posts
    • 0 Thanks
    BraveHeart
    Hotels.com - 20% 24 Hour Deal (13/07/2017)
    Hello TCB,

    On 13 July 2017, Hotels.com was showing '20% 24 Hour Deal' on 'Booking without Hotels.com Rewards'.

    As a result I made a couple of booking with Hotels.com on 13 July 2017, but cashback pending is lower than the rate advertised.

    Surely this is a TCB error and not Hotels'com?

    I have already lodged Missing Cashback Claims. Do I have to go through with this?
  • TopCashBack Company Representative
    Hey BraveHeart,

    The tracking network relates back to us how much commission to expect and we reflect this on your account.

    I do recall with this merchant there was two rates of cashback, one was for Booking with Hotels.com Rewards. If your order met this criteria you would only be eligible for a lower rate. If your order didn't meet that criteria then I will need you to lodge a claim so we can query with the network why it's credited you with that lower amount.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • mhoc
    • By mhoc 17th Jul 17, 12:28 PM
    • 16,425 Posts
    • 192,481 Thanks
    mhoc
    Hello TCB

    On Thursday I noticed you had a summer bonus offer of £2.50 for a minimum £10 spend.
    I activated the offer (main computer) and made a purchase from marks and Spencers.
    Afterwards when I checked my account it showed as my spend being only £10.42 even though my actual order shows my spend was £20.
    So I made another Marks order this time of £16.67 to make sure that it was over £10 plus VAT.

    Sadly the £2.50 summer bonus is not showing as pending on either purchase.

    Does the bonus apply only to the first purchase that you make after activation - ie if you are making several purchases in a day then you need to do the most expensive purchase over £10 plus VAT first before the cheaper items?

    Does it make a difference as to what method of payment you make - I used a combination of credit card and e vouchers gift card which are still real money.
    “Create all the happiness you are able to create; remove all the misery you are able to remove. Every day will allow you, --will invite you to add something to the pleasure of others, --or to diminish something of their pains.”
  • TopCashBack Company Representative
    Hey @mho,

    The tracking of the bonus will depend on what time you activated the bonus and also what is reported back from the merchant.

    If you activated the bonus and at any time until the end of the offer have a tracked transaction with a tracked value of over £10 this should be awarded but it may 7 days to track.

    If, after 7 days it does not track please drop us an email to mse@topcashback.co.uk so our team can take a look into this for you.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Oakdene
    • By Oakdene 18th Jul 17, 3:22 PM
    • 1,216 Posts
    • 3,112 Thanks
    Oakdene
    Matt,

    If I choose to have a payout paid via E-giftcard how do I receive said card? My payout status shows as payment sent however I have yet to receive anything?

    Thanks
  • TopCashBack Company Representative
    Hi! @Oakdene

    You'll receive your giftcard in the post if it is a love2shop card, or if it is any other type of giftcard you will receive that via your giftcard page in the form of a voucher which you can download, or print off.

    If you have any issues finding this page, please do let us know.

    Thanks!

    Laura
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • B_M
    • By B_M 21st Jul 17, 6:44 AM
    • 534 Posts
    • 381 Thanks
    B_M
    Another Topcashback bonus promotion (which is great)....

    https://www.topcashback.co.uk/bonus/250-Jul-Bonus

    But, can someone confirm / explain the Flash Bonus please?

    15. To be eligible for both the £2.50 bonus and the £5.00 flash bonuses you must make more than one transaction. One transaction will amount to one bonus.
    If I made 2 x eligible ebay purchases, would that qualify for 1 x £2.50 bonus and 1 x £5 bonus?
    Or, are they 2 x £2.50 bonuses?
    I'm sure I'm not the only one that would like clarity.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
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