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  • FIRST POST
    • wonkytechy
    • By wonkytechy 22nd Mar 13, 1:41 PM
    • 15Posts
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    wonkytechy
    How long should a boiler last - consumer Law?
    • #1
    • 22nd Mar 13, 1:41 PM
    How long should a boiler last - consumer Law? 22nd Mar 13 at 1:41 PM
    A boiler fitted in 2008, whose installer has gone bump, has problems. Some water is leaking onto a circuit board. I dont know whether there is a warranty (its not my boiler). How long should a boiler be expected to last in consumer law. Any help appreciated
Page 1
    • macman
    • By macman 22nd Mar 13, 3:48 PM
    • 40,038 Posts
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    macman
    • #2
    • 22nd Mar 13, 3:48 PM
    • #2
    • 22nd Mar 13, 3:48 PM
    Make and model would help?
    All modern boilers have at least two years warranty, some 5 or 7 years, so I suggest you check what the manufacturer's warranty is on this one. Nothing to do with the installer, he just registers it.
    There is no law that defines exactly how long a particular item should last.
    No free lunch, and no free laptop
    • Cardew
    • By Cardew 22nd Mar 13, 6:04 PM
    • 25,598 Posts
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    Cardew
    • #3
    • 22nd Mar 13, 6:04 PM
    • #3
    • 22nd Mar 13, 6:04 PM
    It depends how you define 'last'.

    The generally accepted 'rule of thumb' with modern boilers is around 10 years before they become uneconomical to repair when a major item needs replacement.

    However 'in consumer law' they only need to last as long as the Guarantee.
    • Southend1
    • By Southend1 22nd Mar 13, 6:34 PM
    • 3,186 Posts
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    Southend1
    • #4
    • 22nd Mar 13, 6:34 PM
    • #4
    • 22nd Mar 13, 6:34 PM
    [QUOTE=Cardew;60153135

    However 'in consumer law' they only need to last as long as the Guarantee.[/QUOTE]

    I'm pretty sure that's incorrect. Under sale of goods act they should be of satisfactory quality. How long would a reasonable person expect a new boiler to last? Trading standards should be able to advise.
    • Cardew
    • By Cardew 22nd Mar 13, 6:57 PM
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    Cardew
    • #5
    • 22nd Mar 13, 6:57 PM
    • #5
    • 22nd Mar 13, 6:57 PM
    I'm pretty sure that's incorrect. Under sale of goods act they should be of satisfactory quality. How long would a reasonable person expect a new boiler to last? Trading standards should be able to advise.
    Originally posted by Southend1
    http://www.adviceguide.org.uk/nireland/consumer_ni/consumer_common_problems_with_products_e/faulty_goods_e/what_is_meant_by_not_of_satisfactory_quality.htm


    If a boiler has, say, a two year guarantee and then develops a fault(s) after that period, I am pretty sure that you would have no redress under the Sale of Goods act.

    A boiler will last 'forever' if it is repaired and repaired and repaired.

    In the OP's case to try to take action under consumer law for a faulty 5 year old boiler is doomed IMO. It is, in effect, expecting a guarantee to last 5 years.
    • wonkytechy
    • By wonkytechy 22nd Mar 13, 7:04 PM
    • 15 Posts
    • 3 Thanks
    wonkytechy
    • #6
    • 22nd Mar 13, 7:04 PM
    • #6
    • 22nd Mar 13, 7:04 PM
    Thanks everyone. The manufacturer is involved now but as friend not foe. Appreciate your time. It's a Baxi
    • Gromitt
    • By Gromitt 22nd Mar 13, 7:29 PM
    • 4,971 Posts
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    Gromitt
    • #7
    • 22nd Mar 13, 7:29 PM
    • #7
    • 22nd Mar 13, 7:29 PM
    Thanks everyone. The manufacturer is involved now but as friend not foe. Appreciate your time. It's a Baxi
    Originally posted by wonkytechy
    I assume not for free ?
    • chanz4
    • By chanz4 22nd Mar 13, 7:50 PM
    • 9,767 Posts
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    chanz4
    • #8
    • 22nd Mar 13, 7:50 PM
    • #8
    • 22nd Mar 13, 7:50 PM
    Has it been serviced, if so they may change their mind
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
    • SailorSam
    • By SailorSam 22nd Mar 13, 8:37 PM
    • 20,113 Posts
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    SailorSam
    • #9
    • 22nd Mar 13, 8:37 PM
    • #9
    • 22nd Mar 13, 8:37 PM
    Our last one died after 8yrs. I didn't think that was very good when you consider what they cost but they came out to fix it over and over again then told us the parts just aren't available 'cos it's to old.
    Now that i'm what you could describe as an older person i've stopped eating health foods.
    I need all the preservatives i can get.

    • brewerdave
    • By brewerdave 23rd Mar 13, 6:13 AM
    • 3,851 Posts
    • 1,490 Thanks
    brewerdave
    I've just had a ~ 10 year old Ideal Icos boiler replaced - the heat exchanger chamber had actually melted because some insulation had broken away and blocked the burner.The call out gas fitter said that 10 years life with a more "modern" boiler was pretty good! Gone are the days of 20+ years service - these modern units are generally made from plastic and thin metal sheet and contain too many electronic components to last, more is the pity!!
    • C_Mababejive
    • By C_Mababejive 23rd Mar 13, 8:02 AM
    • 9,778 Posts
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    C_Mababejive
    My Glow Worm spacesaver 50 is now on its 32nd year of stirling service. Modern boilers are mostly junk.
    Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..
    • sacsquacco
    • By sacsquacco 23rd Mar 13, 8:41 AM
    • 3,467 Posts
    • 2,179 Thanks
    sacsquacco
    I have nt got central heating at all but I am considering fitting one this year. Is it possible to still buy one of the old style units new, not a modern one, but one which has a pilot light and no, or little electronic circuit boards in it
    Meter reading monkey
    • southcoastrgi
    • By southcoastrgi 23rd Mar 13, 9:10 AM
    • 4,796 Posts
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    southcoastrgi
    I have nt got central heating at all but I am considering fitting one this year. Is it possible to still buy one of the old style units new, not a modern one, but one which has a pilot light and no, or little electronic circuit boards in it
    Originally posted by sacsquacco
    in a word no
    I'm only here while I wait for Corrie to start.

    You get no BS from me & if I think you are wrong I WILL tell you.
  • diywhynot
    I have nt got central heating at all but I am considering fitting one this year. Is it possible to still buy one of the old style units new, not a modern one, but one which has a pilot light and no, or little electronic circuit boards in it
    Originally posted by sacsquacco
    New, no. Fleabay special, yes.
    • SailorSam
    • By SailorSam 23rd Mar 13, 9:29 AM
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    SailorSam
    My Glow Worm spacesaver 50 is now on its 32nd year of stirling service. Modern boilers are mostly junk.
    by C_Mababejive;6!!!!!61
    When i had the boiler changed in my last house the one that went out was about 30yrs old. The engineer told me i'd find the new one much more efficient and would save me money.
    Maybe yes it was more efficient, but are they really saving you any money when you're going to have it replaced in 7/8yrs time.
    Now that i'm what you could describe as an older person i've stopped eating health foods.
    I need all the preservatives i can get.

    • giraffe69
    • By giraffe69 23rd Mar 13, 9:32 AM
    • 1,949 Posts
    • 1,746 Thanks
    giraffe69
    I have nt got central heating at all but I am considering fitting one this year. Is it possible to still buy one of the old style units new, not a modern one, but one which has a pilot light and no, or little electronic circuit boards in it
    I think if you are fitting one that it will have be a condensing boiler which rules out ones that are 100 years old.
    • withabix
    • By withabix 23rd Mar 13, 9:37 AM
    • 8,960 Posts
    • 7,908 Thanks
    withabix
    My Glow Worm spacesaver 50 is now on its 32nd year of stirling service. Modern boilers are mostly junk.
    by C_Mababejive;6!!!!!61

    My GlowWorm is up to 25 years so far.

    It had a thermocouple replaced a few years ago and the fan cleaned a few weeks ago.

    It wasn't deemed inefficient enough to qualify for the 'Scrappage Scheme' when that was (c)on. It's an 'F' iirc.

    Typically, a replacement boiler including labour etc will come to £1800.

    A new boiler won't save that amount during its expected life (which seems to be under 10 years lol).

    The economics don't work. My gas and electricity for a 3 bed detached 25-year old house is approx £1250 per year, of which gas is usually about half.

    A new boiler isn't going to reduce my gas bill by anything like 50%, so it won't be replaced until it dies.

    I've got a Boilermate system (hot water on 24/7 with a pressurised hot water cylinder) that give me hot water at mains pressure and flow. I can't imagine wanting an on-demand hot water dribbler any time soon.
    Last edited by withabix; 23-03-2013 at 12:52 PM.
    British Ex-pat in British Columbia!
    • sacsquacco
    • By sacsquacco 23rd Mar 13, 9:47 AM
    • 3,467 Posts
    • 2,179 Thanks
    sacsquacco
    By the sound of it getting 10 years out of these new unreliable boxes will be the exception, i have heard horror stories about one make ( by Potterton ) on BBC Watchdog where it was constantly breaking down needing new circuit boards. I will probably be getting the most reliable brand possible, Valient or Worcester I have heard on here are one of the best
    Meter reading monkey
    • SailorSam
    • By SailorSam 23rd Mar 13, 10:13 AM
    • 20,113 Posts
    • 34,414 Thanks
    SailorSam
    I will probably be getting the most reliable brand possible, Valient or Worcester I have heard on here are one of the best
    Originally posted by sacsquacco
    I got an Ariston last year with a 5yr guarantee, but even 5yrs isn't a long time compared to the old ones.
    Now that i'm what you could describe as an older person i've stopped eating health foods.
    I need all the preservatives i can get.

    • Cardew
    • By Cardew 23rd Mar 13, 11:56 AM
    • 25,598 Posts
    • 12,215 Thanks
    Cardew
    This subject has been covered many times, and correctly IMO the concensus is always the same - don't change a boiler until it really cannot be repaired.

    http://forums.moneysavingexpert.com/showthread.php?t=2930080&highlight=telegraph
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