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    Primark complaint
    • #1
    • 20th Mar 13, 2:58 PM
    Primark complaint 20th Mar 13 at 2:58 PM
    Hi all,

    Does anyone have an email address for Primark complaints?

    I travelled to the Portsmouth store from my home in Bognor Regis to buy some clothes to wear to a family funeral which was on the same day. I bought a pair of trousers and a shirt. I always try on everything in store to make sure things fit correctly and I took a 15” and 15.5” shirt to the changing room to try on. At the changing room I was told that I couldn’t try on those shirts because ‘the staff don’t like to fold them back up afterwards’ and that I could try on a sample size shirt that I was assured would be exactly the same size as the ones I’d picked out. Fair enough I thought. It turned out that the sample size 14.5” shirt fit brilliantly and I then went off to purchase one in that size.

    I got home, showered and got ready for the funeral which was happening at 5pm. At 3.45pm I unpacked my new shirt and put it on. The shirt did not fit! It was so unbelievably tight and I was unable to do up the bottom buttons. I must say I was absolutely livid and upset. Here I was just a short period of time before an emotional occasion and the clothes I had bought especially for the service didn’t fit. I was pretty upset. I then had no choice but to go out with very little time to purchase another shirt from a different store (a shirt that cost a great deal more). Far from ideal preparation for a funeral.

    Personally I don’t think it’s fair to ask people to try on different clothes that may not fit correctly.

    If anyone has an email address or had similar problem I'd love to know.

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