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    Royal Mail Fee2Pay
    • #1
    • 21st Feb 13, 11:54 AM
    Royal Mail Fee2Pay 21st Feb 13 at 11:54 AM
    Not sure where to post this, so put it here.

    My partner was sent a package by her mother, from Canada. Last week a slip came through the door saying that a customs charge was due, for 21.14. She originally planned to pick it up from the local office, but after not getting around to it for several days she decided to pay online.

    After going through the payment process, the website came up with a very confusing message. At the top of the page it said something like "Error - this fee has already been paid", while further down the page it gave a payment reference number and confirmation that payment had been received. She did not receive any email.

    Checking on her online banking, there is no transaction yet on the statement, but the difference between "Current Balance" and "Available Balance" is 21.14.

    She has tried calling Royal Mail, but they cannot trace the payment and basically just shrug their shoulders. Apparently they cannot trade the package using the package tracking number, but they can see that there is nothing scheduled for delivery to her address. They told her that if she wants to go and look for it at the collection office she'd have to take a copy of the confirmation email to prove that she's paid.

    Has anyone else had a similar problem? Any advice? Is it possible to actually speak to someone competent at Royal Mail? Or should she just go to the collection office, pay again, then dispute the original payment with her bank?
    Let's settle this like gentlemen: armed with heavy sticks
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