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    • 111KAB
    • By 111KAB 5th Apr 17, 5:19 PM
    • 3,639 Posts
    • 1,479 Thanks
    111KAB
    Suggest you also read Vauban's Guide (Google if necessary to find) .... flightstats used to provide the info but now charging. So long as you are sure your final delay was over 4 hours then that should be sufficient. Also .... just checking ...was the second leg also with Air India ie a through ticket London to Bangkok?
    • Bicker
    • By Bicker 5th Apr 17, 5:24 PM
    • 11 Posts
    • 1 Thanks
    Bicker
    Suggest you also read Vauban's Guide (Google if necessary to find) .... flightstats used to provide the info but now charging. So long as you are sure your final delay was over 4 hours then that should be sufficient. Also .... just checking ...was the second leg also with Air India ie a through ticket London to Bangkok?
    Originally posted by 111KAB
    Yeah, It was over 4 hours.

    And yes, both legs with Air India bought as one ticket.
    • 3wisemonks
    • By 3wisemonks 22nd Apr 17, 8:42 PM
    • 109 Posts
    • 156 Thanks
    3wisemonks
    Hi all,

    I'm looking for some advice I hope this is the right place!

    I booked through BA but flew on a codeshare with AA.

    On Monday we arrived at the airport is US for our return flight but we're informed our flight was delayed and we wold not be making our connection for our US to UK flight. The next available flight wouldn't be until the following day. We were put up in a hotel and given food vouchers though not enough to cover our food. Both DH and I missed a day of work (unpaid) and dds/ds all missed a day of school.

    Are we entitled to compensation? I'm confused as to whether I should write to BA or AA or if I actually have any grounds.

    It was a massive inconvenience and we also had to pay extra car parking, contact work and schools. Not an ideal end to our holiday so I would like some advice on where we stand.

    Thanks in advance for any advice.
    LBM 2009 Debt @ highest £30,000+ Current total £1617
    Debt 1 Paid
    Debt 2 Paid
    Debt 3 £800 paying £50 a month
    Debt 4 Paid paying £45 a month
    Mortgage £38,142
    • leylandsunaddict
    • By leylandsunaddict 22nd Apr 17, 9:01 PM
    • 1,538 Posts
    • 1,046 Thanks
    leylandsunaddict
    Your flight was on AA so you have no claim under EU261. Have you contacted your travel insurers? They may pay a small amount for the delay, depending on the cover you have.
    • 3wisemonks
    • By 3wisemonks 22nd Apr 17, 9:59 PM
    • 109 Posts
    • 156 Thanks
    3wisemonks
    Would there be a possibility of a goodwill gesture?
    LBM 2009 Debt @ highest £30,000+ Current total £1617
    Debt 1 Paid
    Debt 2 Paid
    Debt 3 £800 paying £50 a month
    Debt 4 Paid paying £45 a month
    Mortgage £38,142
    • 3wisemonks
    • By 3wisemonks 22nd Apr 17, 10:00 PM
    • 109 Posts
    • 156 Thanks
    3wisemonks
    Your flight was on AA so you have no claim under EU261. Have you contacted your travel insurers? They may pay a small amount for the delay, depending on the cover you have.
    Originally posted by leylandsunaddict
    No I haven't contacted insurers I was of the understanding I had to get a 'no' from the airline first.
    LBM 2009 Debt @ highest £30,000+ Current total £1617
    Debt 1 Paid
    Debt 2 Paid
    Debt 3 £800 paying £50 a month
    Debt 4 Paid paying £45 a month
    Mortgage £38,142
    • leylandsunaddict
    • By leylandsunaddict 22nd Apr 17, 10:09 PM
    • 1,538 Posts
    • 1,046 Thanks
    leylandsunaddict
    Most policies cover for delays, but its not much. It's completely separate from anything you can claim from the airline. You did well to get accommodation and food vouchers out of a US airline. No chance of a goodwill payment as well IMO.
    • 3wisemonks
    • By 3wisemonks 22nd Apr 17, 10:36 PM
    • 109 Posts
    • 156 Thanks
    3wisemonks
    Most policies cover for delays, but its not much. It's completely separate from anything you can claim from the airline. You did well to get accommodation and food vouchers out of a US airline. No chance of a goodwill payment as well IMO.
    Originally posted by leylandsunaddict
    OK thanks, it's a shame as we were booked with BA but they hold no responsibility.

    Still was hoping perhaps vouchers or the like would take the sting out of it.
    LBM 2009 Debt @ highest £30,000+ Current total £1617
    Debt 1 Paid
    Debt 2 Paid
    Debt 3 £800 paying £50 a month
    Debt 4 Paid paying £45 a month
    Mortgage £38,142
    • Carol B
    • By Carol B 23rd Apr 17, 12:11 AM
    • 12 Posts
    • 0 Thanks
    Carol B
    The same thing happened to us , we had booked with Virgin and the delay was with Delta. Virgin washed their hands if it. Annoying because you have no control who they code share with when you book . Virgin share with Delta , we were delayed for six hours, no meal , no phone, nothing. As we were Premium economy and eventually got a connecting flight, it was in economy and they have given us a $50 voucher to cover the difference. Appalling customer service, we were running from one terminal to another trying to get a flight from standbys. Because we weren't a Sky Priority members they weren't interested in helping us. We are silver members in Virgin but it just didn't count. Will never do this again.
    • Faldinio
    • By Faldinio 25th Apr 17, 6:43 PM
    • 33 Posts
    • 17 Thanks
    Faldinio
    Update: Claim from Qatar
    I have a similar complaint with Qatar Airways although they say that they are waiting for an appeal based on the definition of "final destination".

    My gf and I were delayed 24 hours to our final destination of Male (Maldives) due to our Manchester -> Doha flight being late leaving Manchester and arriving 1hr 39m late to Doha. We only had only been allowed 1hr 45m to make our connection and the next flight was the same time the following day.

    We lost a full day of the holiday we booked with Virgin, but were advised to speak to Qatar Airways about the delay.
    Originally posted by Faldinio

    Qatar Airways initially replied:


    Thank-you for your email letter dated 26th March 2017, from which we were indeed very sorry to learn of the inconveniences encountered whilst travelling with us.

    We can assure you that on time performance is of paramount importance to Qatar Airways and therefore sincerely apologise that your flight from Manchester to Doha was delayed 1 hour & 39 minutes due operational reasons, resulting in you missing your connecting flight to Male.

    It is most regrettable that this meant that you subsequently arrived into Male some 24 hours later than originally planned.

    The experience that you have encountered is certainly not a characteristic of the high standards of service we are striving to provide. As one of the fastest growing airlines in the world we are aware of the expectations of our customers and certainly try our best to meet these.

    The airline industry and its operations are notoriously affected by multiple uncontrollable factors and for this reason timings are not guaranteed. Although we fully understand the consequences of your late arrival, we regret to inform you that the airline cannot be held liable/responsible for separate missed connections or contracts such as hotels.

    We can only advise that if independent travel insurance is held, this may be the only possible avenue for restitution.

    With regard to compensation in accordance with EU Regulation EC261/2004, all claims are currently being stayed as there is a legal challenge in the Court of Appeal with regard to the terminology of “final destination”.

    Once the outcome is known, please contact us again, if applicable.

    We ask you to accept our repeated apologies for the inconvenience caused & hope that we will have the privilege of welcoming you aboard our services again in the near future, under altogether happier circumstances.

    Yours sincerely,



    Tony D Little

    Customer Relations


    I wrote back explaining that as it was all 1 booking that they should be liable but they sent a similar response, and also added that it would be a waste of time going to the CAA or to court.

    So I sent a complaint the CAA anyway on 12th April and whilst I haven't had any response from them, Qatar Airways just sent me this:

    We are writing further to the email exchanges you have had with our Customer Relations-UK regarding the delay of QR024/13th March 2017 which was scheduled to operate from Manchester to Doha.

    After a careful re-evaluation of this matter, we are pleased to offer you EUR600/- in accordance with EC261/2004 Regulation.

    We have instructed our Customer Relations-UK to assist you with the payment and will be contacting you shortly. Alternatively you may contact them through email at loncustomerrelations@uk.qatarairways.com for further assistance.

    We sincerely apologize for the inconvenience caused on this occasion and we hope these incidents will not deter you from travelling with us next.

    Seems like too much of a coincidence or that they suddenly they change their mind after I contacted the CAA.
    • j484r.kh4n
    • By j484r.kh4n 27th Apr 17, 10:48 AM
    • 14 Posts
    • 2 Thanks
    j484r.kh4n
    Delayed flight (11 Hours)
    I would be grateful if I can get some advice.

    Summary.
    Claiming for a delayed flight on Pakistan International Airlines (PIA)

    Flight number: PK0792
    Departure airport: Birmingham International Airport, BHX (United Kingdom)
    Scheduled departure time: Thu 23/03/17 14:25
    Actual departure time: Fri 24/03/17 01:54

    Arrival airport: Islamabad International Airport, ISB (Pakistan)
    Scheduled arrival time: Fri 24/03/17 03:05
    Actual arrival time: Fri 24/03/17 14:15
    Delayed for 670 Minutes (11 Hours)

    Number of passengers: 2

    I used resolver to submit claim for compensation and PIA responded

    “We regret the inconvenience caused to you as a result of the delayed flight PK 0792 dated March 23, 2017.
    However, please not that this specific flight was delayed as a result the incoming flight PK 0791 could not fly as a result of Islamabad Airport as well as airspace closed by civil aviation authority. This specific aircraft had to wait and took off for Islamabad after the clearance by CAA Pakistan for its onward journey to Islamabad and to Manchester.
    Since this come under Extra Ordinary circumstances, i.e Airport Closure & Air Traffic Management suspended by CAA Pakistan, hence no compensation may be claimed under EU 261/2004.”


    Am confused because the flight left in UK at Birmingham NOT Manchester, so don't see how this could be EOC. This to me looks like knock on effect which i can claim, right? Do i write to CAA? or go straight to writing a LBA,to fight it through small claims?

    Thankyou
    • JPears
    • By JPears 27th Apr 17, 11:42 AM
    • 3,338 Posts
    • 926 Thanks
    JPears
    Might be a good idea to ut your flight details into a NWNF company, such as Bott online, see what they say?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Eponym
    • By Eponym 16th May 17, 3:20 PM
    • 285 Posts
    • 208 Thanks
    Eponym
    I thought I had posted this but it seems to have disappeared.

    I had a flight with Etihad in October last year from Heathrow to Abu Dhabi and then on to Delhi, all booked direct with them and on same ticket. The flight was delayed more than four hours then cancelled.

    On my return I contacted Etihad via Resolver and they accepted liability for 600Euros compensation. In January I received £107 but not the whole amount and there's been no sign of the rest of it. My customer service contact replies to messages after a few days but has not been very forthcoming with information (like why there has been such a delay).

    I have escalated the case several times through Resolver and the last contact I had was that my customer service rep and her manager are chasing every day. I warned them that if it got to 6 months since they accepted liability I would get the CAA involved, which I have now done.

    Does anyone know how long I'm likely to have to wait for a CAA response? I presume at least a couple of weeks. I realise I may need to go to court eventually.

    Is there anything else I could or should be doing? All the guidance online seems to be on what to do if the airline denies your claim, but in my case they've accepted it just not paid it!

    Thanks in advance.
    • Justice13075
    • By Justice13075 16th May 17, 3:30 PM
    • 1,014 Posts
    • 425 Thanks
    Justice13075
    Personally, wouldn't bother with the CAA toothless tigers. I would google download and read Vaubans guide then send a Letter before action (explained in the guide) to them giving them 14 days to pay or it's off to the small claims court.
    • JPears
    • By JPears 16th May 17, 4:30 PM
    • 3,338 Posts
    • 926 Thanks
    JPears
    Like he said. Court action can be the only way to stop them messing you around.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Eponym
    • By Eponym 17th May 17, 4:13 PM
    • 285 Posts
    • 208 Thanks
    Eponym
    Thank you both. I will look up the guide.
    • Faldinio
    • By Faldinio 18th May 17, 6:01 AM
    • 33 Posts
    • 17 Thanks
    Faldinio
    How long do they have to pay?
    Following CAA intervention, Qatar Airways said they'd pay 600EUR for me and my gf. They requested our bank details in a subsequent mail.

    It's been nearly a month and no payment. Is there a rule on how long I should wait? What do people suggest I do next?

    Thanks.
    • 111KAB
    • By 111KAB 18th May 17, 6:14 AM
    • 3,639 Posts
    • 1,479 Thanks
    111KAB
    Faldinio - exactly what you would do in any other situation when someone owes you £1,000. Remind them strongly and give them 7 days to pay .... if no payment write saying you will take them to court after 14 days have elapsed (NBA) ...... if no payment after 14 days complete money claim on-line and await court date although I doubt you will ever need to go to court. Remember to keep copies of everything and remember to add any court costs to demands/settlements if incurred.
    • Vronks
    • By Vronks 31st May 17, 2:44 PM
    • 1 Posts
    • 0 Thanks
    Vronks
    American Airlines
    Our holiday to New York was booked through British Airways but the flight was operated by American Airlines. Our flight home from JFK to Manchester was cancelled. We were given an alternative flight to Heathrow and another to Manchester. We arrived at Manchester 6 hours late. Are we entitled to compensation given that this was an American Airline?
    • JPears
    • By JPears 31st May 17, 3:04 PM
    • 3,338 Posts
    • 926 Thanks
    JPears
    In a word, no.
    Your flight was a non-EU carrier, out of a non- EU country = no compensation.
    For future reference, try to get flights from an EU carrier, rather than codeshare non EU carrier when coming back to EU.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
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