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  • FIRST POST
    • MSE Archna
    • By MSE Archna 28th Jan 13, 5:58 PM
    • 1,872Posts
    • 5,996Thanks
    MSE Archna
    Solarplicity: Add your feedback
    • #1
    • 28th Jan 13, 5:58 PM
    Solarplicity: Add your feedback 28th Jan 13 at 5:58 PM
    This is a feedback thread on energy supplier

    Solarplicity (previously LOCO2 Energy)

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the



    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 26-07-2017 at 12:19 PM.
    Report inappropriate posts: forumteam@moneysavingexpert.com




Page 2
    • Mike_Newcomb
    • By Mike_Newcomb 6th Jun 17, 7:18 PM
    • 10 Posts
    • 6 Thanks
    Mike_Newcomb
    , it would seem they only offer electricity-only or gas & electricity tariffs. Bit confusing and disappointing.
    Originally posted by lloydyyy
    This is true when using their Website. However if you telephone them on 0333 0044666 you can order Gas only.

    I ordered this today.

    It must be said, was a little disappointed that when I first called around 09:30 the young lady advised someone would call back, which did NOT happen. After 9 hours wait, I called again around 18:30 and a young lady named Christa was most helpful, took my details and placed the order for me.
    Regards - Mike
    • James_dd
    • By James_dd 6th Jun 17, 10:34 PM
    • 2 Posts
    • 0 Thanks
    James_dd
    This is true when using their Website. However if you telephone them on 0333 0044666 you can order Gas only.
    Originally posted by Mike_Newcomb
    Ah that's a pain - I emailed them asking about this and didn't get a response, so went ahead and switched both G+E despite Electricity being marginally more expensive than Ebico.
    • lloydyyy
    • By lloydyyy 6th Jun 17, 11:04 PM
    • 269 Posts
    • 44 Thanks
    lloydyyy
    This is true when using their Website. However if you telephone them on 0333 0044666 you can order Gas only.

    I ordered this today.

    It must be said, was a little disappointed that when I first called around 09:30 the young lady advised someone would call back, which did NOT happen. After 9 hours wait, I called again around 18:30 and a young lady named Christa was most helpful, took my details and placed the order for me.
    Regards - Mike
    Originally posted by Mike_Newcomb
    Thanks for the advice. I'll give them a ring tomorrow. In fact, I rang them the other day to ask why their gas-only tariff wasn't appearing on their website. I was told by the adviser that someone would call me back but nobody did.
    • chris_h78
    • By chris_h78 10th Jun 17, 2:24 PM
    • 2 Posts
    • 0 Thanks
    chris_h78
    Communication needs improvement
    I applied to switch to LoCO2 in early April, and did receive a welcome pack quite quickly and after about 3 weeks an email requesting my meter readings, which I supplied on the date requested. I was getting a bit concerned in at the end of May when I hadn't heard anything from LoCO2 or received a final bill from my old supplier (Npower). I emailed LoCO2 (now Solarplicity)on 7th May and did eventually receive a reply on 30th May, which is quite frankly appalling! The email advised that my electricity had been switched over, but due to an "internal error which we have now resolved" my gas had not. The email also asks if would still like my gas switched over, if so to let them know - which I did. After 10 days I heard nothing, so decided to give them a ring today. No problems getting through, only had to wait for about a minute. The adviser at Solarplicity stated that the postcode for my property on the national gas database 'exoserve' was incorrect and that is why my switch had not occured. I chatted with npower who said it was correct. Back to Solarplicity...had they tried to switch the wrong address? No. ***Getting stressed now*** Back to npower who checked the database again and to quote the MPAN number to Solarplicity to see what happens. So i did and.... breakthrough!!! It turns out there are 2 records of my property on the database, one with an incorrect postcode, one with the correct postcode. Hopefully my switch is going through now! So I think Solarplicity definitely need to communicate to customers when there's a potential issue, when switches are complete and reply to emails much quicker. I had no problems with getting through on the phone (Saturday morning), and staff were pleasant.
    • Jules9669
    • By Jules9669 11th Jun 17, 4:53 PM
    • 9 Posts
    • 3 Thanks
    Jules9669
    Switching to Solarplicity not going well. Gave meter reading on what they said would be switch date 2/6/17, heard nothing since, but both they and old (current?) supplier have taken a direct debit AFTER 2/6/17. Would be cautious about switching unless you are happy and able to pay 2 suppliers for a couple of months until they get their act together
    • footyguy
    • By footyguy 12th Jun 17, 11:17 AM
    • 3,825 Posts
    • 1,521 Thanks
    footyguy
    Switching to Solarplicity not going well. Gave meter reading on what they said would be switch date 2/6/17, heard nothing since, but both they and old (current?) supplier have taken a direct debit AFTER 2/6/17. Would be cautious about switching unless you are happy and able to pay 2 suppliers for a couple of months until they get their act together
    Originally posted by Jules9669
    The same situation can apply to almost any supplier, particularly when switching to small suppliers who do often take DD in advance.

    If you want to try and avoid this situation, try and stick to the Big 6 only (who may be quite expensive by comparison)

    Either way, you will only pay for what you actually consumed - any overpayment will be refunded when the final bill is produced.

    Alternatively, choose tariffs that you only pay on receipt of bill - again this may be a more expensive option
    Last edited by footyguy; 12-06-2017 at 11:25 AM.
    • 22blanche
    • By 22blanche 16th Jun 17, 1:16 PM
    • 1 Posts
    • 0 Thanks
    22blanche
    Very wrong price comparisons
    been comparing elec tarriffs and tried to get a quote from LOCO2 , there website does'nt let you get a quote not the best introduction to a company i have ever had.
    Originally posted by barmyhead
    I did a price comparison on the Cheap Energy's ws and then requested a quote on the Solarplicity's ws. The tariff made no sense. Not only did it calculate my current supplier's rate incorrectly, it also offered a rate which was higher than my current provision yet still quoted a saving of £155 pa!

    When I telephoned the company to highlight the discrepancy, the CS sales rep wasn't interested, even though I offered screen shots to illustrate what the problem was. Didn't want to know about it, only wanted to know if I wished to become a customer. This company has just lost a customer.
    • footyguy
    • By footyguy 16th Jun 17, 1:21 PM
    • 3,825 Posts
    • 1,521 Thanks
    footyguy
    I did a price comparison on the Cheap Energy's ws and then requested a quote on the Solarplicity's ws. The tariff made no sense. Not only did it calculate my current supplier's rate incorrectly, it also offered a rate which was higher than my current provision yet still quoted a saving of £155 pa!

    When I telephoned the company to highlight the discrepancy, the CS sales rep wasn't interested, even though I offered screen shots to illustrate what the problem was. Didn't want to know about it, only wanted to know if I wished to become a customer. This company has just lost a customer.
    Originally posted by 22blanche
    Welcome to MSE

    I'm sorry, I do not understand your post at all

    Are you saying the tariff on the MSE CEC website was not the one you were offered on the supplier website?

    Are you sre you were looking at the correct one? Was there any other offerings on the supplier website?

    If the CEC was wrong too, it does seem surprising that 2 independent websites have made the same error ... but perhaps you should contact the CEC directly if you think their site was wrong too.

    You seem to be blaiming the supplier and sayimg they have now lost you, but you joined MSE to post this comment when it's not claer if they have made the same mistake???



    Perhaps if you could advise the usage figures you used we can take a look and see what exactly you are seeing.


    Edit:
    Actually your usage is porbably not important for this exercise.
    I have used average figures of 3100kWh electricity and 12500 kWh gas for the Bath supply area.

    The CEC says this cost under either the Solarplicity Fair Market Price Variable or Fixed tariffs (they are currently the same) would cost £983pa (£82pm) based on
    3.675p per kWh for gas
    16.905p per kWh for electricity
    (there are no other charges or discounts applicable, except early exit fess apply to the fixed tariff)

    The supplier website confirms the same tariff costs and gives the annual cost as £983.43 pa (£81.95pm)

    I think you need to double check you have used the correct details in both sites as I don't think anyone beats that for gas and the electricity price is on a par with other suppliers that offer zero standing charges.
    I'm not sure how the tariff makes no sense to you - it is about the simplest tariff you can get.

    Good luck!
    Last edited by footyguy; 16-06-2017 at 1:54 PM.
    • emmahen
    • By emmahen 12th Sep 17, 12:32 PM
    • 1 Posts
    • 0 Thanks
    emmahen
    I can't comment on bills yet, as I've only just switched, but I can confirm that the switch was hassle-free, delivered on the date they said (approx 2-3 weeks) and the telephone service has been efficient and helpful - so I definitely recommend Solarplicity thus far. I would've switched to renewables anyway (well, as long as they weren't significantly more expensive than mainstream suppliers, as I live on my own) so I'm delighted to be talking with my wallet. I expect my bills to be cheaper or the same as regular suppliers, so if you're in the same position as me, there's no reason not to switch to renewables. Do it!
    • greggules
    • By greggules 12th Sep 17, 7:17 PM
    • 1 Posts
    • 0 Thanks
    greggules
    Free LED bulbs from Solarplicity
    Anyone received these yet from Solarplicity?

    The inticing offer of free LED bulbs was on the website , encouraging consumers to transfer thier electricity accounts to them.

    After one phone call and one email I am still waiting,,,,,
    • SALTburn64
    • By SALTburn64 14th Sep 17, 10:16 AM
    • 3 Posts
    • 0 Thanks
    SALTburn64
    Swapping energy suppliers.
    Switch from BG to Solarplicty this month and encountered no problems whats so ever looking forward to saving money.
    • flyingflea
    • By flyingflea 19th Sep 17, 10:52 AM
    • 167 Posts
    • 149 Thanks
    flyingflea
    Anyone received these yet from Solarplicity?

    The inticing offer of free LED bulbs was on the website , encouraging consumers to transfer thier electricity accounts to them.

    After one phone call and one email I am still waiting,,,,,
    Originally posted by greggules
    I switched to Solarplicity from Scottish Power back in July. One of the main reasons I switched to Solarplicity was because when I called about the free LED promotion, they offered to send someone round to replace all the free LED bulbs in my house (32 bulbs in total), with there being no upper limit.

    Two months later, I find out that they'll only supply me with 10 free LED bulbs and I must fit them myself. There's nothing in the T+C's that I signed up that suggests this limit and this is not what was verbally agreed with me.

    Another gripe I have with Solarplicity is that I supplied them with meter readings online on the day of my switch, exactly as they asked me to but yet have used estimated start readings which they are refusing to adjust, putting me out of pocket as I was on a much cheaper tariff before.

    If you haven't already, I'd leave them a review on TrustPilot, to avoid others making the mistake of switching to these cowboys. The last thing they need is additional customers to make matters worse.
    • SALTburn64
    • By SALTburn64 20th Sep 17, 1:48 PM
    • 3 Posts
    • 0 Thanks
    SALTburn64
    Solarplicity
    Switch last month, no problems what so ever, no problems communicating with them, very pleased with the company.
    • Christel Noble
    • By Christel Noble 1st Oct 17, 1:33 PM
    • 1 Posts
    • 0 Thanks
    Christel Noble
    Awful experience
    I used Cheap Energy Club to switch in March, both gas and electricity. Complete disaster! I heard nothing from them for over a month and discovered when I checked my npower account that my electricity supply had been switched but not my gas. It took days to speak to someone, having sent emails and left messages on their phone. They told me they couldn't switch my gas, which is not correct, I sent them a reading for my electricity but, as they had failed to inform me of the switchover date, I could not give them a reading for that date, which caused problems with my previous supplier. They mixed my account up with someone else's, they send me bills on estimated consumption, despite me sending them readings every month, they don't respond to emails, they took 2 DDs in one month but denied it and have not refunded me the wrongly taken one (my bank has), trying to phone is a nightmare, I could go on. I have not received my CEC switchover premium of £30 or £15 as, as far as CEC is concerned, the switchover has not happened. It has completely turned me off switching.
    • SALTburn64
    • By SALTburn64 1st Oct 17, 2:25 PM
    • 3 Posts
    • 0 Thanks
    SALTburn64
    Sorry about your experience but I have none of that, I have spoken to them with the online chat instantly and they answered the question I had for them, it's been the same with emails, not tried to reach them by phone yet though.
    • mnbvcxz
    • By mnbvcxz 4th Oct 17, 4:17 PM
    • 144 Posts
    • 47 Thanks
    mnbvcxz
    I'm planning to switch to them, its just the electricity meter for my garden shed so how bad an it be? And for a small amount of electricity no standing charge makes it the cheapest.

    On the other hand

    Online chat I asked if they support my smartmeter model for automatic readings, they say they "are developing smartmeter infrastructure" but can't say yes or no...

    Asking about the free lightbulbs, yes there is an offer but its based on consumption and they can't say how or give any indication how many bulbs you qualify for or even if any.

    You have to choose your existing provider from a list to get a quote and order but my provider is not on the list so they say just to lie and it will work out...

    So all in all they don't seem at all with it. But on the other hand just one electricity meter, how badly wrong can it go?...
    • firefox1956
    • By firefox1956 4th Oct 17, 7:11 PM
    • 1,346 Posts
    • 770 Thanks
    firefox1956
    Moved to Solarplicity about a month ago.
    All went well.
    However I have sent them 4 emails about various things over the last few weeks & not received one reply !!
    Phone is answered pretty quickly though.
    Got an email from them asking me to go online & order my free LED bulbs.
    Selected 'large house' & was able to order 30 LED bulbs.
    Large delivery arrived after about a week with the LED bulbs that I had ordered.
    Old label on the box showed LEDHut as Solarplicity's supplier of these bulbs.
    Checked the prices on LEDHut's website & it looks like I have been supplied with £141.00 of LED bulbs.............
    • mnbvcxz
    • By mnbvcxz 4th Oct 17, 8:50 PM
    • 144 Posts
    • 47 Thanks
    mnbvcxz
    Well done firefox. Nice to hear you did well out of bulbs.

    It looks like they may have changed all their tarrifs to my disadvantage today anyway, ah well.

    I got stuck trying because they don't let you specify a start date and I was not sure how to match it with my existing 12 month contract that ends in november.

    Ah well.
    • Tawny_Owl
    • By Tawny_Owl 10th Oct 17, 4:28 PM
    • 32 Posts
    • 27 Thanks
    Tawny_Owl
    Solarplicity are a shambles
    I switched to them (on a 1yr fixed price deal) at the beginning of August from nPower.
    Told them my Opening Readings 3 TIMES, by email & website.

    Fast Forward 2 months, and I've received my final nPower bill, which contained ESTIMATED readings.

    Turns out Solarplicity passed on Estimated readings, not the readings I told them. How can a final bill be estimated ? WTF ???

    They still haven't got my online electricity account open.... I'm told it's been passed on to their "data management team".

    So basically Solarplicity are ignoring everything I tell them.

    I want to switch again away from this shower, but it will mean a £70 fee for early exit (£35 X 2 for dual fuel). The thought of 10 months more of this incompetence until the end of the contract is horrifying. I've also discovered that they're not signed up to the Energy Switch Guarantee scheme.

    I may be able to recover this fee if I find a cheaper supplier, and I have tried to haggle with some potential suppliers to see if they would pay this fee to entice me as a new customer, but so far without success.

    In the meantime, I've complained to Solarplicity and warned them I'm considering switching again - and asked if they would waive the £70 fee for poor service. They Said YES !

    BYE BYE SOLARPLICITY
    Last edited by Tawny_Owl; 12-10-2017 at 4:08 PM.
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