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  • FIRST POST
    • MSE Archna
    • By MSE Archna 28th Jan 13, 5:58 PM
    • 1,872Posts
    • 5,996Thanks
    MSE Archna
    Solarplicity: Add your feedback
    • #1
    • 28th Jan 13, 5:58 PM
    Solarplicity: Add your feedback 28th Jan 13 at 5:58 PM
    This is a feedback thread on energy supplier

    Solarplicity (previously LOCO2 Energy)

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the



    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 26-07-2017 at 12:19 PM.
    Report inappropriate posts: forumteam@moneysavingexpert.com




Page 2
    • Mike_Newcomb
    • By Mike_Newcomb 6th Jun 17, 7:18 PM
    • 10 Posts
    • 6 Thanks
    Mike_Newcomb
    , it would seem they only offer electricity-only or gas & electricity tariffs. Bit confusing and disappointing.
    Originally posted by lloydyyy
    This is true when using their Website. However if you telephone them on 0333 0044666 you can order Gas only.

    I ordered this today.

    It must be said, was a little disappointed that when I first called around 09:30 the young lady advised someone would call back, which did NOT happen. After 9 hours wait, I called again around 18:30 and a young lady named Christa was most helpful, took my details and placed the order for me.
    Regards - Mike
    • James_dd
    • By James_dd 6th Jun 17, 10:34 PM
    • 2 Posts
    • 0 Thanks
    James_dd
    This is true when using their Website. However if you telephone them on 0333 0044666 you can order Gas only.
    Originally posted by Mike_Newcomb
    Ah that's a pain - I emailed them asking about this and didn't get a response, so went ahead and switched both G+E despite Electricity being marginally more expensive than Ebico.
    • lloydyyy
    • By lloydyyy 6th Jun 17, 11:04 PM
    • 257 Posts
    • 44 Thanks
    lloydyyy
    This is true when using their Website. However if you telephone them on 0333 0044666 you can order Gas only.

    I ordered this today.

    It must be said, was a little disappointed that when I first called around 09:30 the young lady advised someone would call back, which did NOT happen. After 9 hours wait, I called again around 18:30 and a young lady named Christa was most helpful, took my details and placed the order for me.
    Regards - Mike
    Originally posted by Mike_Newcomb
    Thanks for the advice. I'll give them a ring tomorrow. In fact, I rang them the other day to ask why their gas-only tariff wasn't appearing on their website. I was told by the adviser that someone would call me back but nobody did.
    • chris_h78
    • By chris_h78 10th Jun 17, 2:24 PM
    • 2 Posts
    • 0 Thanks
    chris_h78
    Communication needs improvement
    I applied to switch to LoCO2 in early April, and did receive a welcome pack quite quickly and after about 3 weeks an email requesting my meter readings, which I supplied on the date requested. I was getting a bit concerned in at the end of May when I hadn't heard anything from LoCO2 or received a final bill from my old supplier (Npower). I emailed LoCO2 (now Solarplicity)on 7th May and did eventually receive a reply on 30th May, which is quite frankly appalling! The email advised that my electricity had been switched over, but due to an "internal error which we have now resolved" my gas had not. The email also asks if would still like my gas switched over, if so to let them know - which I did. After 10 days I heard nothing, so decided to give them a ring today. No problems getting through, only had to wait for about a minute. The adviser at Solarplicity stated that the postcode for my property on the national gas database 'exoserve' was incorrect and that is why my switch had not occured. I chatted with npower who said it was correct. Back to Solarplicity...had they tried to switch the wrong address? No. ***Getting stressed now*** Back to npower who checked the database again and to quote the MPAN number to Solarplicity to see what happens. So i did and.... breakthrough!!! It turns out there are 2 records of my property on the database, one with an incorrect postcode, one with the correct postcode. Hopefully my switch is going through now! So I think Solarplicity definitely need to communicate to customers when there's a potential issue, when switches are complete and reply to emails much quicker. I had no problems with getting through on the phone (Saturday morning), and staff were pleasant.
    • Jules9669
    • By Jules9669 11th Jun 17, 4:53 PM
    • 9 Posts
    • 3 Thanks
    Jules9669
    Switching to Solarplicity not going well. Gave meter reading on what they said would be switch date 2/6/17, heard nothing since, but both they and old (current?) supplier have taken a direct debit AFTER 2/6/17. Would be cautious about switching unless you are happy and able to pay 2 suppliers for a couple of months until they get their act together
    • footyguy
    • By footyguy 12th Jun 17, 11:17 AM
    • 3,394 Posts
    • 1,333 Thanks
    footyguy
    Switching to Solarplicity not going well. Gave meter reading on what they said would be switch date 2/6/17, heard nothing since, but both they and old (current?) supplier have taken a direct debit AFTER 2/6/17. Would be cautious about switching unless you are happy and able to pay 2 suppliers for a couple of months until they get their act together
    Originally posted by Jules9669
    The same situation can apply to almost any supplier, particularly when switching to small suppliers who do often take DD in advance.

    If you want to try and avoid this situation, try and stick to the Big 6 only (who may be quite expensive by comparison)

    Either way, you will only pay for what you actually consumed - any overpayment will be refunded when the final bill is produced.

    Alternatively, choose tariffs that you only pay on receipt of bill - again this may be a more expensive option
    Last edited by footyguy; 12-06-2017 at 11:25 AM.
    • 22blanche
    • By 22blanche 16th Jun 17, 1:16 PM
    • 1 Posts
    • 0 Thanks
    22blanche
    Very wrong price comparisons
    been comparing elec tarriffs and tried to get a quote from LOCO2 , there website does'nt let you get a quote not the best introduction to a company i have ever had.
    Originally posted by barmyhead
    I did a price comparison on the Cheap Energy's ws and then requested a quote on the Solarplicity's ws. The tariff made no sense. Not only did it calculate my current supplier's rate incorrectly, it also offered a rate which was higher than my current provision yet still quoted a saving of £155 pa!

    When I telephoned the company to highlight the discrepancy, the CS sales rep wasn't interested, even though I offered screen shots to illustrate what the problem was. Didn't want to know about it, only wanted to know if I wished to become a customer. This company has just lost a customer.
    • footyguy
    • By footyguy 16th Jun 17, 1:21 PM
    • 3,394 Posts
    • 1,333 Thanks
    footyguy
    I did a price comparison on the Cheap Energy's ws and then requested a quote on the Solarplicity's ws. The tariff made no sense. Not only did it calculate my current supplier's rate incorrectly, it also offered a rate which was higher than my current provision yet still quoted a saving of £155 pa!

    When I telephoned the company to highlight the discrepancy, the CS sales rep wasn't interested, even though I offered screen shots to illustrate what the problem was. Didn't want to know about it, only wanted to know if I wished to become a customer. This company has just lost a customer.
    Originally posted by 22blanche
    Welcome to MSE

    I'm sorry, I do not understand your post at all

    Are you saying the tariff on the MSE CEC website was not the one you were offered on the supplier website?

    Are you sre you were looking at the correct one? Was there any other offerings on the supplier website?

    If the CEC was wrong too, it does seem surprising that 2 independent websites have made the same error ... but perhaps you should contact the CEC directly if you think their site was wrong too.

    You seem to be blaiming the supplier and sayimg they have now lost you, but you joined MSE to post this comment when it's not claer if they have made the same mistake???



    Perhaps if you could advise the usage figures you used we can take a look and see what exactly you are seeing.


    Edit:
    Actually your usage is porbably not important for this exercise.
    I have used average figures of 3100kWh electricity and 12500 kWh gas for the Bath supply area.

    The CEC says this cost under either the Solarplicity Fair Market Price Variable or Fixed tariffs (they are currently the same) would cost £983pa (£82pm) based on
    3.675p per kWh for gas
    16.905p per kWh for electricity
    (there are no other charges or discounts applicable, except early exit fess apply to the fixed tariff)

    The supplier website confirms the same tariff costs and gives the annual cost as £983.43 pa (£81.95pm)

    I think you need to double check you have used the correct details in both sites as I don't think anyone beats that for gas and the electricity price is on a par with other suppliers that offer zero standing charges.
    I'm not sure how the tariff makes no sense to you - it is about the simplest tariff you can get.

    Good luck!
    Last edited by footyguy; 16-06-2017 at 1:54 PM.
    • DavidP24
    • By DavidP24 4th Jul 17, 12:15 PM
    • 1,949 Posts
    • 1,147 Thanks
    DavidP24
    This is data I was quoted on Uswtich for this supplier albeit that you can't sign up with them via that site,



    Comparison Summary
    You currently spend: £851.90
    What we calculate you have spent over the last 12 months

    If you switch you will pay: £598.50
    What we calculate you will spend if you switch to this new tariff

    Personal Projection (PP): £851.90
    What we calculate you will pay over the next 12 months if you don't switch. This will include any known future price changes, and - for fixed plans - the cost of your rollover tariff

    Savings: £253.40
    Against your Personal Projection, this is what you will save

    Key Information
    Tariff Details:

    12 Month Fixed Rate Tariff From Date Supply goes live with Solarplicity Energy
    £35 Cancellation Fee per Fuel
    Online Account Management – with a valid email address
    Fuel Mix: 100% Renewable Electricity
    Prices are for Monthly Direct Debit Only
    Fair Market Price includes free LED Lights for Dual Fuel or Elec Customers only.
    “A proportion of profits made from the sale of the renewable energy in this tariff is invested back into the development of new renewable energy schemes by Solarplicity Energy”

    Reward Details:

    Fair Market Price includes free LED Lights.

    Tariff Information Label
    About Your Electricity and Gas Tariff
    Electricity Gas
    Supplier Name Solarplicity Energy
    Tariff Name Fair Market Price
    Tariff Type Fixed prices
    Payment Method Monthly Direct Debit
    Unit Rate 16.0650 p/kWh 3.4650 p/kWh
    Standing Charge 0 p/day 0 p/day
    Tariff Ends On 12 months from supply start date
    Price Guaranteed Until 12 months from supply start date
    Exit Fees (if you cancel this tariff before the end date) £35.00 £35.00
    Discounts And Additional Charges

    Dual Fuel Discount Not Applicable
    Online Discount Not Applicable

    Dual Fuel Discount Not Applicable
    Online Discount Not Applicable

    Additional Product or Services Not Applicable
    Illustrative Electricity and Gas Fuel Cost on This Tariff
    Electricity Gas
    Assumed Annual Consumption 3,100 kWh 12,500 kWh
    Estimated Annual Cost £498.02 £433.13
    Tariff Comparison Rate (TCR)(p/kWh) 16.07 p/kWh 3.47 p/kWh

    All Prices and Estimated Costs shown above include VAT at 5%

    Frequently Asked Questions

    What is kWh
    A kWh stands for kilowatt-hour - the unit used to measure energy use. 1kWh will power a 40 watt light bulb for 25 hours

    What is the Tariff Comparison Rate (TCR)
    TCR is a rate per kWh that allows you to compare your tariff to other tariffs in the market by taking account of the unit rate and standing charge in one single unit. The TCR is not an actual price and is based on the consumption of a typical user of electricity (3,100 kWh/year) and gas (12,500 kWh/year). Your actual charges will depend on your personal consumption. We are not currently able to provide a TCR for economy seven tariffs
    Thanks, don't you just hate people with sigs !
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