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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:49 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Add your feedback on energy supplier Sainsbury’s Energy
    • #1
    • 28th Jan 13, 4:49 PM
    Add your feedback on energy supplier Sainsbury’s Energy 28th Jan 13 at 4:49 PM
    This is a feedback thread on energy supplier

    Sainsbury’s Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
    Last edited by MSE Dan L; 20-03-2015 at 2:37 PM.
Page 32
    • CodgerTim
    • By CodgerTim 14th Dec 15, 7:19 PM
    • 2 Posts
    • 0 Thanks
    CodgerTim
    Sainsbury-Energy and BG...separate companies?
    Interesting comments here from 'codger' as to whether SE and BG are the same company....but further to my post above about considering switching from BG to SE and me NOT being able to use existing BG smart-meters.

    I have just been told by SE that they cannot use or access my BG smart-meters because they are TWO COMPLETELY SEPARATE companies!

    No doubt it's similar to BT Wholesale supposedly being a different company to BT Openreach etc etc. (Companies within companies)
    Last edited by CodgerTim; 14-12-2015 at 7:26 PM.
    • Judi
    • By Judi 20th Dec 15, 9:47 PM
    • 13,730 Posts
    • 53,446 Thanks
    Judi
    Granted ive not spent much time on the website but can you submit your readings online to check how much you owe/they owe you?
    'Holy crap on a cracker!'
    • Hengus
    • By Hengus 21st Dec 15, 8:42 AM
    • 2,502 Posts
    • 1,308 Thanks
    Hengus
    I have just been told by SE that they cannot use or access my BG smart-meters because they are TWO COMPLETELY SEPARATE companies!
    Originally posted by CodgerTim
    Have a read of Sainsbury's ts and cs which makes many references to Sainsbury's use of BG's smart meters.

    if you've got a smart meter, clause 13 explains in more detail how we use the information that smart meters collect. You might also be interested in our Smart Metering Customer Guide. It's on our website at britishgas.co.uk/SMCustomerGuidethi this link will open in a new window.
    • Paul_Moran
    • By Paul_Moran 23rd Feb 16, 9:10 PM
    • 8 Posts
    • 2 Thanks
    Paul_Moran
    I switched to British Gas from Sainsbury's in the recent "Big Switch".

    At first, Sainsbury's made a right mess of my final account.

    My "final gas & electricity statement" showed a credit balance of £81.70.

    My on-line "closed account" summary showed a credit balance of £36.96. There was also, already, a debit balance of £37.31 on my BG account! Add the two figures together and you get a debit balance of £0.35, which was in fact the correct figure for my Sainsbury's account. (This was easy enough to calculate from the usage and payments details "buried" in the "final gas & electricity statement".)

    Fortunately, it only took Sainsbury's a day to sort it out. My on-line "closed account" summary now shows a debit balance of £0.35, and I now have a revised "final gas & electricity statement" which shows the same amount. And my BG account now shows a zero balance.
    • codger
    • By codger 24th Feb 16, 6:19 AM
    • 1,350 Posts
    • 1,973 Thanks
    codger
    Interesting comments here from 'codger' as to whether SE and BG are the same company....but further to my post above about considering switching from BG to SE and me NOT being able to use existing BG smart-meters.

    I have just been told by SE that they cannot use or access my BG smart-meters because they are TWO COMPLETELY SEPARATE companies!

    No doubt it's similar to BT Wholesale supposedly being a different company to BT Openreach etc etc. (Companies within companies)
    Originally posted by CodgerTim
    Just to clarify: Sainsbury's Energy is NOT even a company. It is, as British Gas is legally obliged to admit on its business stationery, "a trading name". And that's all it is. A bit like having a posting ID here on MSE. A. . . name.

    No-one should be misled about the reality of this (and especially not by the ludicrous "Sainsbury's Energy: Working Together With British Gas", a blatant lie which British Gas gets away with only because it, er, has grounds for believing the average UK consumer is thick.)

    No-one should believe it, either, if in the event of a switch to / from Sainsbury's Energy to British Gas and the occurrence of a problem, it's because they are "two separate companies". That's just a way for British Gas to obfuscate, something it has been exceptionally good at in past times.

    Trading names are exactly what they say they are: bought and sold, licensed and rented. Traded. If, say, Volkswagen thought it might be A Good Idea to pay Waitrose £10 million a year so that Golfs and Passats can all lose their depreciated VW badges and instead appear as Waitrose Wanderers, then Volkswagen would.

    There'd actually be some people out there who would seriously believe that Waitrose was manufacturing motor cars -- in the same way that there are clearly many people out there who seriously believe that a supermarket chain is in the gas and electricity retail supply market.

    Finally. . . I have seen on this and other threads the occasional bleat from energy users that it's too much trouble to actually take their own gas and electricity readings once a month. These folks, it should be noted, are the very same ones who subsequently clock up God knows how many hours on pointless telephone calls to Customer Service as a result of mis-billing.

    Considering the chunk of household income that goes on keeping a household warm and well-lit, it astonishes me that anyone could ever think it "too much trouble" to take their own readings, in their own interest, once a month. As to when to do this, simply look at the date when the DD payment is taken by the supplier from the customer's bank, and then read the meter(s) 1 day afterwards.
    • victor2
    • By victor2 24th Feb 16, 8:35 AM
    • 4,506 Posts
    • 2,985 Thanks
    victor2
    Considering the chunk of household income that goes on keeping a household warm and well-lit, it astonishes me that anyone could ever think it "too much trouble" to take their own readings, in their own interest, once a month. As to when to do this, simply look at the date when the DD payment is taken by the supplier from the customer's bank, and then read the meter(s) 1 day afterwards.
    Originally posted by codger
    It shouldn't astonish you.
    For the average reasonably healthy person, with meters in easily accessible places, there is little reason not to make the effort. But spare a thought for those who live in flats with meters in a separate locked part of the building, also elderly less agile people who cannot readily access their meters because they are too high, too low or otherwise hard to get at. Then their failing eyesight may make it close to impossible to actually read the meter - once they understand how to read it. Not always so easy with modern digital meters, even if they are better than very old dial type meters.
    • Sonyabird
    • By Sonyabird 29th Jun 16, 8:52 AM
    • 1 Posts
    • 1 Thanks
    Sonyabird
    Just a quick update on Sainsbury's Energy for anyone thinking of using them. I have just had an utterly dire experience with them. After giving initial instructions to switch in April, I did not hear anything at all for 3-4 weeks and so phoned them to chase them up. They said everything was fine and I should hear from them shortly. I then received an email confirming my account was open on 05.05.16. After a further 6 weeks my original energy provider came to read my meter. I phoned Sainsburys to check what was going on, to be told that my account had been cancelled on 11.05.16 as my "address did not match the national database" (I still do not know what this means!). I complained they had not contacted me about this, and they said they sent me a letter on 09.06.16, which naturally I did not receive (perhaps it had gone to the wrong address?!?!). So I am now over 3 months on from my original attempt to switch, now outside my original price plan with my original providers and having to start all over again. WOULD NOT RECOMMEND!
    • CHRISSYG
    • By CHRISSYG 30th Jun 16, 7:23 AM
    • 5,474 Posts
    • 15,482 Thanks
    CHRISSYG
    My switch from Sainsburys is now complete thank god BUT they even manage to mess up my final bill .I called them to submit my final readings the exact same readings I gave my new supplier but my final bill had higher ones .

    It took them ages to sort it out glad I am finally away from them.
    • Wurly
    • By Wurly 28th Jul 16, 11:42 AM
    • 24 Posts
    • 60 Thanks
    Wurly
    Oh boy!!!
    This is going to be fun.
    Switched to Sainsburys energy from Npower about 4 weeks ago. I keep getting emails from notifications@britishgas asking me to resend meter readings because of a technical error on their website . I have done this twice already.
    Anyone else having the same experience?
    I don't think i should have to call anyone about it, they have the information they need......
    Should i leave it?



    • Frank121
    • By Frank121 28th Jul 16, 10:14 PM
    • 87 Posts
    • 36 Thanks
    Frank121
    Oh boy!!!
    This is going to be fun.
    Switched to Sainsburys energy from Npower about 4 weeks ago. I keep getting emails from notifications@britishgas asking me to resend meter readings because of a technical error on their website . I have done this twice already.
    Anyone else having the same experience?
    I don't think i should have to call anyone about it, they have the information they need......
    Should i leave it?
    Originally posted by Wurly
    I had the same problem and in the end decided to phone them. I have no idea why their website takes the reading but then emails you a few days later to say it's failed and to send them again.

    I hope it's just the opening reading and it will be plain sailing on the routine reads. ;p

    I would phone them as the info is needed to generate you final readings with your old supplier.

    Cheers.
    Frank
    • silvercar
    • By silvercar 14th Oct 16, 9:59 PM
    • 34,067 Posts
    • 142,432 Thanks
    silvercar
    Think this thread needs a bump up. I moved from e-on to Sainsbury energy in the last switch.

    I can't see any accounts online. Supposedly my electric has been switched but my gas start date moves back every few days. Had 4 start dates already!
    • silvercar
    • By silvercar 18th Oct 16, 10:43 AM
    • 34,067 Posts
    • 142,432 Thanks
    silvercar
    Shambles here.

    Reply to my email says sorry its taken so long to reply but they are busy and will try to apply within another 5 days. Also saying not to phone as they are too busy and use their website.

    Problem is that the website shows no services for me!
    • mature35
    • By mature35 22nd Oct 16, 1:48 PM
    • 1 Posts
    • 0 Thanks
    mature35
    Credit Core affected
    I switched to Sainsbury's, which is actually British Gas, in June 2016.

    Now my credit score has been affected - it has dropped by almost 100 points because it says I "opened up 2 new credit accounts in the last 6 months" (1 is gas, 1 is electricity!), which suggests I can not afford to live on my existing income.

    I am trying to keep my credit score high so I can apply for a mortgage in the next few months. All I did was switch energy suppliers. Had I known my credit score would be affected by doing so, I would have have stayed with my previous supplier.
    • victor2
    • By victor2 22nd Oct 16, 1:56 PM
    • 4,506 Posts
    • 2,985 Thanks
    victor2
    Your "credit score" is a pretty meaningless number. Companies looking for your credit rating don't even see it AFAIK, what they do get is a report detailing all references to your credit file in recent years. It i then up to them to interpret it as they see fit.
    If you had applied for 10 credit cards in the last 6 months, it might have some impact. Changing utility providers/accounts is unlikely to.
    • BluJon
    • By BluJon 28th Oct 16, 10:43 PM
    • 1 Posts
    • 0 Thanks
    BluJon
    Shambles
    I too am experiencing problems of slow switch and being told that I can't get online access for a month. I wish that I had read this forum before choosing Sainsbury's Energy.
    • nunontherun
    • By nunontherun 9th Nov 16, 2:39 PM
    • 1 Posts
    • 0 Thanks
    nunontherun
    Concern re upfront charges
    I was in the process of transferring to Sainsburys Energy. They said that in order to open my account with them they needed a deposit of £90. This seems to be due to my credit history. I have never come across this before and it seems more than a little discriminatory. I think that in the comparison section there needs to be a warning that they do this and would have wanted £125 for my gas! I had no problems re my credit history in terms of recently renting a house. This seems a very unfair practice of theirs.
    • antsazancharlie
    • By antsazancharlie 9th Nov 16, 5:46 PM
    • 1 Posts
    • 0 Thanks
    antsazancharlie
    I called Sainsburys Energy today to request that they increase my direct debit as, having recently switched from British Gas as part of the collective Big Switch Event 5, I considered the first payment to be too low. When I gave them the value I thought to be more in line with my usage (£75 / month) they advised me that I wasn't on the best tariff, I had been switched to a low use tariff. I can't see anywhere that the need to know guidance said this wasn't the cheapest tariff. Anyone advise. I'm now on Sainsbury's Energy - SE Price Freeze October 2017 for clarity
    • SammenForLivet2
    • By SammenForLivet2 9th Nov 16, 7:08 PM
    • 528 Posts
    • 544 Thanks
    SammenForLivet2
    I was in the process of transferring to Sainsburys Energy. They said that in order to open my account with them they needed a deposit of £90. This seems to be due to my credit history. I have never come across this before and it seems more than a little discriminatory. I think that in the comparison section there needs to be a warning that they do this and would have wanted £125 for my gas! I had no problems re my credit history in terms of recently renting a house. This seems a very unfair practice of theirs.
    Originally posted by nunontherun
    Security deposits are normal in the energy industry, particuarly as you've recently moved houses, and your credit history may be slightly below the standard required not to have a deposit. I believe F.Utility, BG and most of the big six have security deposits, I'm afraid - to protect against bad debts and the cost of servicing these from other bill payers.

    Normally, your deposit is added to your bill after 12 months, but I may be wrong
    Thank you all for helping me make my day by saving money!
    Although I work in the trenches for a residential energy supplier, any views, opinions or ideas are my own, and don't represent the views of my employer.
    • SammenForLivet2
    • By SammenForLivet2 9th Nov 16, 7:10 PM
    • 528 Posts
    • 544 Thanks
    SammenForLivet2
    I called Sainsburys Energy today to request that they increase my direct debit as, having recently switched from British Gas as part of the collective Big Switch Event 5, I considered the first payment to be too low. When I gave them the value I thought to be more in line with my usage (£75 / month) they advised me that I wasn't on the best tariff, I had been switched to a low use tariff. I can't see anywhere that the need to know guidance said this wasn't the cheapest tariff. Anyone advise. I'm now on Sainsbury's Energy - SE Price Freeze October 2017 for clarity
    Originally posted by antsazancharlie
    Have a look on your energy bill, as you'll be able to see if there is a cheaper overall tariff available for you within the Centrica (BG/Sainsbury's Energy) family.

    Alternatively, it may be worth popping in your estimated annual KWH figures into an independent price comparison website, just to make sure there is no other energy provider you can make a bigger saving with. Do bear in mind, and I wouldn't be sure, but exit fees may apply
    Thank you all for helping me make my day by saving money!
    Although I work in the trenches for a residential energy supplier, any views, opinions or ideas are my own, and don't represent the views of my employer.
    • Taylorette
    • By Taylorette 10th Nov 16, 9:34 AM
    • 198 Posts
    • 195 Thanks
    Taylorette
    I've just been in the process of "switching" from British Gas to Sainsbury's Energy online on behalf of elderly relatives.


    I have selected the pay by quarterly cash/cheque option and the final sign-up page confirms this. However, when I read the terms and conditions linked at the bottom of the page it states "Paying for your energy - You’ll need to pay by Direct Debit" and no information about other payment options.


    Surely this can't be the only way they can pay? If so, why give the option to select quarterly or monthly cash/cheque payments?


    I've tried calling pretty much every phone number listed on their website only to be told they're unable to answer such queries (as the phone numbers are for existing customers and quotes only).


    My relatives received a letter from British Gas recently stating "as you have not being paying your Direct Debits recently, we will now be billing you monthly" - they have never had a Direct Debit set up before! After calling to get this changed back to quarterly payments they were told that the letter had been sent to everyone with a smart meter, regardless of whether they had been paying by Direct Debit or not. Not sure if a similar situation would arise with Sainsbury's as a means to force people into paying by DD?
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