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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:38 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Ovo Energy Reviews: Give your feedback
    • #1
    • 28th Jan 13, 4:38 PM
    Ovo Energy Reviews: Give your feedback 28th Jan 13 at 4:38 PM
    This is a feedback thread on energy supplier

    Ovo

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 11-09-2017 at 1:07 PM.
Page 25
    • Dird
    • By Dird 15th Aug 17, 9:59 AM
    • 2,607 Posts
    • 1,558 Thanks
    Dird
    Their email CS is becoming a bit disappointing as we continue our epic showdown. Telephone CS remains great though. Nearing the end of my 2nd year with them
    Mortgage (Nov 15): £79,950 | Cashback sites: £900 | Current accounts: 16
    Mortgage (Sep 17): £75,229 | £30k in 2016: £30,300 (101%) | £25k in 2017: £15,171 (60.6%)
    • Dird
    • By Dird 15th Aug 17, 6:41 PM
    • 2,607 Posts
    • 1,558 Thanks
    Dird
    Anyone with OVO who trusts me? PM me your ovo id to test something. Can make you £££ potentially
    Mortgage (Nov 15): £79,950 | Cashback sites: £900 | Current accounts: 16
    Mortgage (Sep 17): £75,229 | £30k in 2016: £30,300 (101%) | £25k in 2017: £15,171 (60.6%)
    • buzzard
    • By buzzard 6th Sep 17, 8:22 PM
    • 211 Posts
    • 3,017 Thanks
    buzzard
    My first year with Ovo went fine and I decided to go for a 2 year fix. They didnt send me reminders for meter readings but I sent them anyway, they still didnt send a bill. Rang up and asked - they tried to say I hadnt sent readings, then admitted they could see them. Got a bill but they'd deleted some of my readings, so I tried to get them put back. Again denied having had them until I said I'd kept some of the confirmation emails.

    Long story short - got fed up of the lies and negotiated to leave. Left. Started receiving requests for meter readings, still taking DD. Complained again, got sent a final bill (too high but I just wanted out) and a refund. Sent an estimated bill for AFTER I left and a threatening letter because I hadnt paid. It was now more than 8 weeks - so you CAN complain to the Ombudsman even if you havent completed their complaints procedure. I did. Sent a different bill, this one has me in credit.

    Avro have been OK, not great, so far - but no exit fees so easier to leave if they screw up and considerably cheaper than Ovo.
    • Consumerist
    • By Consumerist 6th Sep 17, 9:10 PM
    • 4,625 Posts
    • 2,298 Thanks
    Consumerist
    . . . It was now more than 8 weeks - so you CAN complain to the Ombudsman even if you havent completed their complaints procedure. I did. Sent a different bill, this one has me in credit. . .
    Originally posted by buzzard
    Just to clarify, as you have found out, you can forward a complaint to the Ombudsman after 8 weeks from the time the issue was first raised with the supplier whether or not the complaints procedure has run its course.

    Well done for sticking at it.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • Polgara72
    • By Polgara72 11th Sep 17, 4:39 PM
    • 25 Posts
    • 11 Thanks
    Polgara72
    Thinking of switching...
    Ovo comes up as one of the best deals for me. However, looking at trustpilot, their recent reviews are awful.

    I've also got a smart meter - it seems it's going to be difficult to retain the functionality.

    Any ovo customers have any experience to share?

    Thanks
    • Consumerist
    • By Consumerist 11th Sep 17, 4:56 PM
    • 4,625 Posts
    • 2,298 Thanks
    Consumerist
    Ovo comes up as one of the best deals for me. However, looking at trustpilot, their recent reviews are awful. I've also got a smart meter - it seems it's going to be difficult to retain the functionality.Any ovo customers have any experience to share? Thanks
    Originally posted by Polgara72
    I have been with Ovo and had no complaints until I wanted to switch to another supplier. In my experience, they behaved like little children when I wanted to leave them; their staff seem to take it as a personal affront.

    If you don't mind a long run-around at the end then their customer service was second to none.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • Polgara72
    • By Polgara72 11th Sep 17, 5:28 PM
    • 25 Posts
    • 11 Thanks
    Polgara72
    I have been with Ovo and had no complaints until I wanted to switch to another supplier. In my experience, they behaved like little children when I wanted to leave them; their staff seem to take it as a personal affront.

    If you don't mind a long run-around at the end then their customer service was second to none.
    Originally posted by Consumerist
    Thanks, that's good to know - though obviously not to experience. Do they still hike your direct debits in the winter months?
    • JJ Egan
    • By JJ Egan 11th Sep 17, 6:32 PM
    • 9,609 Posts
    • 3,927 Thanks
    JJ Egan
    I was with Ovo and had no complaints .
    Just like other companies they set up a DD based upon my estimates yes you use and pay more in the winter months . I sent monthly meter readings and upon leaving them it all worked as it should and i got my refund .

    But that is identical to all the other power companies i have been with .
    • Polgara72
    • By Polgara72 11th Sep 17, 7:14 PM
    • 25 Posts
    • 11 Thanks
    Polgara72
    I was with Ovo and had no complaints .
    Just like other companies they set up a DD based upon my estimates yes you use and pay more in the winter months . I sent monthly meter readings and upon leaving them it all worked as it should and i got my refund .

    But that is identical to all the other power companies i have been with .
    Originally posted by JJ Egan
    Thank you. I've got exact data on how much I've used over the past year. The reason I asked is I'm on a tight budget and I've seen that Ovo uplift those payments for new customers instead of averaging it out over the year.
    • Terry98
    • By Terry98 12th Sep 17, 5:44 AM
    • 798 Posts
    • 723 Thanks
    Terry98
    Thank you. I've got exact data on how much I've used over the past year. The reason I asked is I'm on a tight budget and I've seen that Ovo uplift those payments for new customers instead of averaging it out over the year.
    Originally posted by Polgara72
    Ovo like you to pay in advance when paying by Direct Debit https://www.ovoenergy.com/ovo-answers/topics/payments-and-statements/payments/why-do-most-of-your-customers-pay-in-advance-by-direct-debit.html
    • Polgara72
    • By Polgara72 12th Sep 17, 11:05 AM
    • 25 Posts
    • 11 Thanks
    Polgara72
    Thank you. That's really helpful.
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 12th Sep 17, 12:15 PM
    • 4,536 Posts
    • 27,324 Thanks
    Blackbeard of Perranporth
    Nearly fell for their scams when I put my figures in my spreadsheet to compare, they were £20 a year cheaper on two year fixed from my SP Dec 18 fix.
    Then I read their small print and exit fees of £30 per fuel should prices fall!
    Watching the trail
    of cheap supermarket bags filled with a lfe gone by
    • buzzard
    • By buzzard 12th Sep 17, 1:33 PM
    • 211 Posts
    • 3,017 Thanks
    buzzard
    Thanks, that's good to know - though obviously not to experience. Do they still hike your direct debits in the winter months?
    Originally posted by Polgara72
    Well I've posted my experience already - but have come back because Ovo is being recommended by MSE and I think it's gone badly downhill in terms of customer service, as recent trustpilot reviews suggest.

    I have never had such a bad experience with a supplier. Mistakes happen but you dont blame the customer for something that is your fault, you dont lie about it and you dont hassle them after they have left you.

    If you must go to Ovo keep any emails they send you, record any telephone conversations you have with them and pay extra for the privilege.
    • Hengus
    • By Hengus 12th Sep 17, 2:10 PM
    • 4,202 Posts
    • 2,445 Thanks
    Hengus
    Well I've posted my experience already - but have come back because Ovo is being recommended by MSE and I think it's gone badly downhill in terms of customer service, as recent trustpilot reviews suggest.

    I have never had such a bad experience with a supplier. Mistakes happen but you dont blame the customer for something that is your fault, you dont lie about it and you dont hassle them after they have left you.

    If you must go to Ovo keep any emails they send you, record any telephone conversations you have with them and pay extra for the privilege.
    Originally posted by buzzard
    Do the facts back up what people are suggesting?

    https://www.ovoenergy.com/binaries/content/assets/documents/pdfs/complaints/2017-q2-report-for-website.pdf
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