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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:38 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Ovo Energy Reviews: Give your feedback
    • #1
    • 28th Jan 13, 4:38 PM
    Ovo Energy Reviews: Give your feedback 28th Jan 13 at 4:38 PM
    This is a feedback thread on energy supplier

    Ovo

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 11-09-2017 at 1:07 PM.
Page 25
    • Dird
    • By Dird 15th Aug 17, 9:59 AM
    • 2,608 Posts
    • 1,558 Thanks
    Dird
    Their email CS is becoming a bit disappointing as we continue our epic showdown. Telephone CS remains great though. Nearing the end of my 2nd year with them
    Mortgage (Nov 15): £79,950 | Cashback sites: £900 | Current accounts: 16
    Mortgage (Sep 17): £75,229 | £30k in 2016: £30,300 (101%) | £25k in 2017: £16,996 (67.9%)
    • Dird
    • By Dird 15th Aug 17, 6:41 PM
    • 2,608 Posts
    • 1,558 Thanks
    Dird
    Anyone with OVO who trusts me? PM me your ovo id to test something. Can make you £££ potentially
    Mortgage (Nov 15): £79,950 | Cashback sites: £900 | Current accounts: 16
    Mortgage (Sep 17): £75,229 | £30k in 2016: £30,300 (101%) | £25k in 2017: £16,996 (67.9%)
    • buzzard
    • By buzzard 6th Sep 17, 8:22 PM
    • 214 Posts
    • 3,019 Thanks
    buzzard
    My first year with Ovo went fine and I decided to go for a 2 year fix. They didnt send me reminders for meter readings but I sent them anyway, they still didnt send a bill. Rang up and asked - they tried to say I hadnt sent readings, then admitted they could see them. Got a bill but they'd deleted some of my readings, so I tried to get them put back. Again denied having had them until I said I'd kept some of the confirmation emails.

    Long story short - got fed up of the lies and negotiated to leave. Left. Started receiving requests for meter readings, still taking DD. Complained again, got sent a final bill (too high but I just wanted out) and a refund. Sent an estimated bill for AFTER I left and a threatening letter because I hadnt paid. It was now more than 8 weeks - so you CAN complain to the Ombudsman even if you havent completed their complaints procedure. I did. Sent a different bill, this one has me in credit.

    Avro have been OK, not great, so far - but no exit fees so easier to leave if they screw up and considerably cheaper than Ovo.
    • Consumerist
    • By Consumerist 6th Sep 17, 9:10 PM
    • 4,665 Posts
    • 2,319 Thanks
    Consumerist
    . . . It was now more than 8 weeks - so you CAN complain to the Ombudsman even if you havent completed their complaints procedure. I did. Sent a different bill, this one has me in credit. . .
    Originally posted by buzzard
    Just to clarify, as you have found out, you can forward a complaint to the Ombudsman after 8 weeks from the time the issue was first raised with the supplier whether or not the complaints procedure has run its course.

    Well done for sticking at it.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • Polgara72
    • By Polgara72 11th Sep 17, 4:39 PM
    • 26 Posts
    • 11 Thanks
    Polgara72
    Thinking of switching...
    Ovo comes up as one of the best deals for me. However, looking at trustpilot, their recent reviews are awful.

    I've also got a smart meter - it seems it's going to be difficult to retain the functionality.

    Any ovo customers have any experience to share?

    Thanks
    • Consumerist
    • By Consumerist 11th Sep 17, 4:56 PM
    • 4,665 Posts
    • 2,319 Thanks
    Consumerist
    Ovo comes up as one of the best deals for me. However, looking at trustpilot, their recent reviews are awful. I've also got a smart meter - it seems it's going to be difficult to retain the functionality.Any ovo customers have any experience to share? Thanks
    Originally posted by Polgara72
    I have been with Ovo and had no complaints until I wanted to switch to another supplier. In my experience, they behaved like little children when I wanted to leave them; their staff seem to take it as a personal affront.

    If you don't mind a long run-around at the end then their customer service was second to none.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • Polgara72
    • By Polgara72 11th Sep 17, 5:28 PM
    • 26 Posts
    • 11 Thanks
    Polgara72
    I have been with Ovo and had no complaints until I wanted to switch to another supplier. In my experience, they behaved like little children when I wanted to leave them; their staff seem to take it as a personal affront.

    If you don't mind a long run-around at the end then their customer service was second to none.
    Originally posted by Consumerist
    Thanks, that's good to know - though obviously not to experience. Do they still hike your direct debits in the winter months?
    • JJ Egan
    • By JJ Egan 11th Sep 17, 6:32 PM
    • 9,849 Posts
    • 4,056 Thanks
    JJ Egan
    I was with Ovo and had no complaints .
    Just like other companies they set up a DD based upon my estimates yes you use and pay more in the winter months . I sent monthly meter readings and upon leaving them it all worked as it should and i got my refund .

    But that is identical to all the other power companies i have been with .
    • Polgara72
    • By Polgara72 11th Sep 17, 7:14 PM
    • 26 Posts
    • 11 Thanks
    Polgara72
    I was with Ovo and had no complaints .
    Just like other companies they set up a DD based upon my estimates yes you use and pay more in the winter months . I sent monthly meter readings and upon leaving them it all worked as it should and i got my refund .

    But that is identical to all the other power companies i have been with .
    Originally posted by JJ Egan
    Thank you. I've got exact data on how much I've used over the past year. The reason I asked is I'm on a tight budget and I've seen that Ovo uplift those payments for new customers instead of averaging it out over the year.
    • Terry98
    • By Terry98 12th Sep 17, 5:44 AM
    • 830 Posts
    • 781 Thanks
    Terry98
    Thank you. I've got exact data on how much I've used over the past year. The reason I asked is I'm on a tight budget and I've seen that Ovo uplift those payments for new customers instead of averaging it out over the year.
    Originally posted by Polgara72
    Ovo like you to pay in advance when paying by Direct Debit https://www.ovoenergy.com/ovo-answers/topics/payments-and-statements/payments/why-do-most-of-your-customers-pay-in-advance-by-direct-debit.html
    • Polgara72
    • By Polgara72 12th Sep 17, 11:05 AM
    • 26 Posts
    • 11 Thanks
    Polgara72
    Thank you. That's really helpful.
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 12th Sep 17, 12:15 PM
    • 4,648 Posts
    • 28,056 Thanks
    Blackbeard of Perranporth
    Nearly fell for their scams when I put my figures in my spreadsheet to compare, they were £20 a year cheaper on two year fixed from my SP Dec 18 fix.
    Then I read their small print and exit fees of £30 per fuel should prices fall!
    I soled my last sock
    For a whiff of your cheap perfume filled with hope of tears gone by
    • buzzard
    • By buzzard 12th Sep 17, 1:33 PM
    • 214 Posts
    • 3,019 Thanks
    buzzard
    Thanks, that's good to know - though obviously not to experience. Do they still hike your direct debits in the winter months?
    Originally posted by Polgara72
    Well I've posted my experience already - but have come back because Ovo is being recommended by MSE and I think it's gone badly downhill in terms of customer service, as recent trustpilot reviews suggest.

    I have never had such a bad experience with a supplier. Mistakes happen but you dont blame the customer for something that is your fault, you dont lie about it and you dont hassle them after they have left you.

    If you must go to Ovo keep any emails they send you, record any telephone conversations you have with them and pay extra for the privilege.
    • Hengus
    • By Hengus 12th Sep 17, 2:10 PM
    • 4,538 Posts
    • 2,706 Thanks
    Hengus
    Well I've posted my experience already - but have come back because Ovo is being recommended by MSE and I think it's gone badly downhill in terms of customer service, as recent trustpilot reviews suggest.

    I have never had such a bad experience with a supplier. Mistakes happen but you dont blame the customer for something that is your fault, you dont lie about it and you dont hassle them after they have left you.

    If you must go to Ovo keep any emails they send you, record any telephone conversations you have with them and pay extra for the privilege.
    Originally posted by buzzard
    Do the facts back up what people are suggesting?

    https://www.ovoenergy.com/binaries/content/assets/documents/pdfs/complaints/2017-q2-report-for-website.pdf
    • Steadyhand
    • By Steadyhand 1st Oct 17, 5:48 PM
    • 1 Posts
    • 0 Thanks
    Steadyhand
    Great experience so far
    I have just switched to OVO and all has gone very smoothly. All communications from them have been timely, clear and informative. I know exactly what is happening and when and what I need to do next. On the two occasions I emailed them I received replies within two days. All great so far and hope the running of the account will be just as easy.
    • bendipa
    • By bendipa 1st Oct 17, 6:17 PM
    • 165 Posts
    • 58 Thanks
    bendipa
    I've been with Ovo for 3 years now and not had a problem with them yet. Once a month they request meter readings by email.

    The only minor quibble is that like other utilities they include a standing charge in their bills. So if you're a low user they are not going to be an ideal choice, as there are still a few small independent utilities around who don't resort to this method of charging.
    • Consumerist
    • By Consumerist 1st Oct 17, 7:49 PM
    • 4,665 Posts
    • 2,319 Thanks
    Consumerist
    . . . The only minor quibble is that like other utilities they include a standing charge in their bills. . ..
    Originally posted by bendipa
    To be fair, this shouldn't be a quibble at all because you did have the option to chose one of those utilities which don't include a standing charge in their tariff. Why didn't you switch to one of those at the end of your previous contract?
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • bendipa
    • By bendipa 2nd Oct 17, 5:27 PM
    • 165 Posts
    • 58 Thanks
    bendipa
    I didn't need to go down that route as I'm not that light a user.

    I was just pointing out as one of the smaller and well run suppliers that Ovo could have taken the initiative as other smaller suppliers have done and provided a standing charge-free tariff.
    • Hengus
    • By Hengus 2nd Oct 17, 8:24 PM
    • 4,538 Posts
    • 2,706 Thanks
    Hengus
    I didn't need to go down that route as I'm not that light a user.

    I was just pointing out as one of the smaller and well run suppliers that Ovo could have taken the initiative as other smaller suppliers have done and provided a standing charge-free tariff.
    Originally posted by bendipa
    Ovo is no longer a small supplier. As of Feb 17, it had 680,000 customers or 2.5% of the domestic energy market.
    • sambrookeluned
    • By sambrookeluned 7th Oct 17, 2:24 PM
    • 1 Posts
    • 0 Thanks
    sambrookeluned
    Problems moving to OVO
    Had to phone OVO today (7/10/17) as not heard anything about switch over to them since I set things in motion in the middle of September. Apparently it somehow got 'stuck'. Having spoken to them they have set up an account and I received email confirming this straight away. However they have set me up on is a different unit price to that quoted on MSE Energy site which is not as good as the deal I transferred on but have promised to honour the Tariffs I was quoted on the MSE Energy site. I should have transferred to OVO at or around the time my present energy deal was due to end on 3rd October, however, this has now left me with paying British Gas standard rate for the next 3 weeks when I should have transferred to OVO at or around the time my present energy deal with British Gas was due to end i.e. 3rd October - not happy about that. Anybody else experiencing this sort of problem?:
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