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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:32 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Add your feedback on energy supplier British Gas
    • #1
    • 28th Jan 13, 4:32 PM
    Add your feedback on energy supplier British Gas 28th Jan 13 at 4:32 PM
    This is a feedback thread on energy supplier

    British Gas


    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

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    Last edited by MSE Andrea; 23-10-2014 at 10:17 AM.
Page 17
    • FactualGnome
    • By FactualGnome 19th May 17, 10:40 AM
    • 23 Posts
    • 9 Thanks
    FactualGnome
    British Gas BLAME the Customer...
    I finally received a response from British Gas.
    No matter what happens - if a company can reassure you, compensate you and generally appear sympathetic - all can be forgiven. Trust is rebuilt in that company and you can actually go onto recommend them if you receive good customer service...

    But what British Gas have done is insult me!
    Following their failures over 5 MONTHS - their explanation was I quote: "These things unfortunately happen. This is a shortfall in service"

    I went on to read however: "as such compensation shall be awarded" So I thought ok...until they state: "
    We do not offer compensation for distress and inconvenience caused"?!

    The 'Goodwill' gesture British Gas has equated 5 MONTHS of failings and delays to is - 40(?)

    The customer service advisor then went on to BLAME me - for not 'guessing' my bill and putting money aside for the future!
    And actually stating that as we had a newborn baby this had obviously caused our Electricity bill to therefore DOUBLE.

    Because I wasnt happy with these accusations, British Gas have now taken the Goodwill gesture back.

    Its the worst customer service ive ever experienced. I am absolutely gutted to have ever had anything to do with British Gas.
    • Cardew
    • By Cardew 19th May 17, 11:07 AM
    • 26,531 Posts
    • 12,773 Thanks
    Cardew


    The customer service advisor then went on to BLAME me - for not 'guessing' my bill and putting money aside for the future!
    Originally posted by FactualGnome
    Whilst your frustration with BG is understandable, you stated in your earlier post that you 'often switch supplier to save money'; so being a frequent switcher you presumably were aware of the prices on this tariff and can read a meter.

    So is it not reasonable that you should have made a guesstimate of how much you owed and put it aside?
    • FOREVER21
    • By FOREVER21 19th May 17, 11:13 PM
    • 1,575 Posts
    • 981 Thanks
    FOREVER21
    Been with them for quite a while and fortunately no complaints.

    Also their latest freeby a selection of chocolates has gone down a treat with our kids.
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