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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:32 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    British Gas Reviews: Give your feedback
    • #1
    • 28th Jan 13, 4:32 PM
    British Gas Reviews: Give your feedback 28th Jan 13 at 4:32 PM
    This is a feedback thread on energy supplier

    British Gas


    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 07-09-2017 at 4:58 PM.
Page 14
  • British Gas Rep Matt
    I have two queries
    The first is with regard to a post in early January saying that MSE was negotiating a new switch for those of us who are living in Scotland and Wales and that we would be notified during the first week of February. I haven't seen anything yet has a deal been struck and who with?
    the second query is with regard to Scottish Gas, who I have accounts for both my gas and electricity. I have heard a rumour that if I switch from Scottish Gas to another supplier, my service contract with them for boiler and other appliance maintenance and for electricity and plumbing repairs will be cancelled or not renewed or will cost me a lot more per year. I wonder if there is any point switching if I lose this service
    Can anyone advise me please
    Thank you
    Originally posted by sue6067
    Hi Sue6067, sorry for the late reply.
    Just to confirm if you left Scottish Gas for your gas or electricity, your boiler cover wouldn't be cancelled.
    You do get a discount of £12 from your boiler cover for having your energy with us, so there would be a small impact at your renewal but you wouldn't lose the service. Cheers, Matt
    I am the official company representative of British Gas. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Mitch hyde
    • By Mitch hyde 1st Mar 17, 2:28 AM
    • 1 Posts
    • 0 Thanks
    Mitch hyde
    I moved out of a property in August 16 and did not move into a property until October 16 due to it not being built.
    I asked BG to move their supply and gave them notice on the previous property in August. They said they could not move us until we were in the new property. When we moved in we contacted them again and after a few weeks of them deciding whether they supply us or not they set up the correct gas and electric accounts. In the mean time they had closed the previous accounts and settled them to balance.
    February 17 they added an estimated bill to the electricity account to the old property and took the payment out of our account using the new direct debit set up on the new account at the new address!
    I complained and explained do his was illegal. I received an email today titled bill stating I still needed to pay and then telling me a credit was added to this closed account. There has been no explanation of what happened and no apology. As customer service goes this is atrocious. As a debtor department in a massive company goes they do not know their proverbial from their elbow.
  • British Gas Rep Matt
    I moved out of a property in August 16 and did not move into a property until October 16 due to it not being built.
    I asked BG to move their supply and gave them notice on the previous property in August. They said they could not move us until we were in the new property. When we moved in we contacted them again and after a few weeks of them deciding whether they supply us or not they set up the correct gas and electric accounts. In the mean time they had closed the previous accounts and settled them to balance.
    February 17 they added an estimated bill to the electricity account to the old property and took the payment out of our account using the new direct debit set up on the new account at the new address!
    I complained and explained do his was illegal. I received an email today titled bill stating I still needed to pay and then telling me a credit was added to this closed account. There has been no explanation of what happened and no apology. As customer service goes this is atrocious. As a debtor department in a massive company goes they do not know their proverbial from their elbow.
    Originally posted by Mitch hyde
    Hi Mitch hyde, I totally understand you being annoyed; however it is sometimes necessary to amend final bills; for example when a new occupier informs us the reading was incorrect.
    We'd never take a payment from a new DD arrangement though and it sounds like your old electricity account hadn't been closed previously, which means your DD would still be active.
    I'm really sorry for all the confusion as regardless of why the bills was amended, you should always be told in advance of any payment being collected either through the post or email.
    We'll need to take a look at your account to find out what's happened and if you'd please give our office a call on 0800 048 0202; we'll get to the bottom of what's going on. Thanks, Matt
    I am the official company representative of British Gas. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Sjc1973
    • By Sjc1973 11th Mar 17, 12:51 PM
    • 73 Posts
    • 185 Thanks
    Sjc1973
    I switched to British gas in November through the money saving enengry club, which was a good tariff rate including cash back. Switch went ok, got updates from emails accept they did not tell me the date when the switch would happen and when it had. I did have a email saying the switch would happen soon.

    They have some free offers which was good - got a free canvas photo print. Although, they also told me I could get free offer of nectar points and when I clicked the link there was nothing.

    One issue I had were that they were bombarding me with calls about 'arranging to fit your smart meter'. I told them on several times I did not want one, but the calls kept coming. I complained through email, it did take them a couple of days for them to respond but at least they did and a few more emails where I had to keep telling them to stop their marketing department from calling me about smart meters- they did stop eventually.

    I pay a fixed price for duel fuel and I am surprised they have not asked me to provide a reading as I am sure being the winter months I am using more energy then I have paid, although that might balance out in the summer months

    So far its been ok with BG, but it's still relatively early days !!!!
    • Mrs E R
    • By Mrs E R 15th Mar 17, 11:38 PM
    • 2 Posts
    • 2 Thanks
    Mrs E R
    I switched to British Gas in November through the money saving expert collective switch.
    The switch went ok and my monthly direct debit dropped from £66 to £58 based on my previous years energy usage.

    I received by first bill from BG just over a week ago. My monthly payments are to increase from £58 to £84.50 a month starting from the April direct debit as BG state I am currently in debit with my account and their energy usage estimate for the year based on my last five months actual usage requires me to pay this amount for the remainder of the year!

    I submitted actual readings (BG did not email to request meter readings before the bill was produced, whereas EDF my previous provider did) as BG had used an estimated reading for electric (my gas meter is outside, so they took an actual reading for this, but the electric meter is inside). This reduced my new monthly payment from £84.50 to £76.50 in the monthy dd calculation. I updated my direct debit to this revised amount, but after completing this on the BG website it now shows that i will be paying £98.50 direct debit a month! Im hoping this will change when my account is updated in the morning, but it means i will have to log back in to my account to check again tomorrow! If not i will have to contact BG to find out what is going on?!!

    After spending quite some time looking at my account on line, this increase looks to be because BG do not take into account that i will be using less gas and electric in the summer months. The revised monthly direct debit amount is calculated purely on my actual energy usage since the account was opened 5 months ago, which being over the winter period is naturally higher than summer.
    BG provide estimated anual usage predictions for gas an electric on the bill. BG's total anual enegy usage for my account calcualates out to be £55 per month, which contradicts what Im being told i have to pay starting next month!

    I just wanted to make other forum users, and perhaps moneysaving expert personel aware that not all energy providers seem to calculate estimated energy consumption and direct debit payments in the same way.
    My direct debits are about to jump by nearly £20 a month and are £10 more than what i was paying previously with my old provider. Being on a pension I need to manage total monthly outgoings carefully, so this increase certainly wont make things any easier. I have little doubt that my account will be significantly in credit by the end of the year (even paying £66 per month to EDF my account was well in credit last year and i received a refund shortly before I switched) and BG will be refunding me the excess, but it doesnt help while im having to afford these increased payments!
    Last edited by Mrs E R; 16-03-2017 at 12:41 AM.
    • Hengus
    • By Hengus 16th Mar 17, 8:55 AM
    • 4,202 Posts
    • 2,445 Thanks
    Hengus
    I switched to British Gas in November through the money saving expert collective switch.
    The switch went ok and my monthly direct debit dropped from £66 to £58 based on my previous years energy usage.

    I received by first bill from BG just over a week ago. My monthly payments are to increase from £58 to £84.50 a month starting from the April direct debit as BG state I am currently in debit with my account and their energy usage estimate for the year based on my last five months actual usage requires me to pay this amount for the remainder of the year!

    I submitted actual readings (BG did not email to request meter readings before the bill was produced, whereas EDF my previous provider did) as BG had used an estimated reading for electric (my gas meter is outside, so they took an actual reading for this, but the electric meter is inside). This reduced my new monthly payment from £84.50 to £76.50 in the monthy dd calculation. I updated my direct debit to this revised amount, but after completing this on the BG website it now shows that i will be paying £98.50 direct debit a month! Im hoping this will change when my account is updated in the morning, but it means i will have to log back in to my account to check again tomorrow! If not i will have to contact BG to find out what is going on?!!

    After spending quite some time looking at my account on line, this increase looks to be because BG do not take into account that i will be using less gas and electric in the summer months. The revised monthly direct debit amount is calculated purely on my actual energy usage since the account was opened 5 months ago, which being over the winter period is naturally higher than summer.
    BG provide estimated anual usage predictions for gas an electric on the bill. BG's total anual enegy usage for my account calcualates out to be £55 per month, which contradicts what Im being told i have to pay starting next month!

    I just wanted to make other forum users, and perhaps moneysaving expert personel aware that not all energy providers seem to calculate estimated energy consumption and direct debit payments in the same way.
    My direct debits are about to jump by nearly £20 a month and are £10 more than what i was paying previously with my old provider. Being on a pension I need to manage total monthly outgoings carefully, so this increase certainly wont make things any easier. I have little doubt that my account will be significantly in credit by the end of the year (even paying £66 per month to EDF my account was well in credit last year and i received a refund shortly before I switched) and BG will be refunding me the excess, but it doesnt help while im having to afford these increased payments!
    Originally posted by Mrs E R
    I can sympathise. There is a problem with late season switches in that you transfer to a new supplier with no credit in the bank. I had a similar situation with one of the other Big 6 suppliers that took my consumption during the period Jan to Mar divided it by 3 and multiplied it by 12 to work out a new monthly DD. I complained and took it to the EO. The EO responded by saying that suppliers can calculate projected annual usage in anyway that they like and, more, importantly, suppliers have a Licence obligation to prevent consumers from getting in to debt. There is no obligation as such. You are right of course, If your actual annual consumption matches the consumption used to set up your monthly DD, you can expect the DD amount to fall. Not much comfort if you are trying to budget.
    • Mrs E R
    • By Mrs E R 16th Mar 17, 1:09 PM
    • 2 Posts
    • 2 Thanks
    Mrs E R
    If its possible I wonder would MSE consider changing the date of their collective fixes from October to around March or April?
    Its fabulous that they are negotiating such good rates for MSE members, but as you say late season changes do mean that you can be liable to a significant increase in monthly dd amounts as your account may be in debit when you receive your first bill because of using more energy during the winter months than the summer.
    A March or April switch would allow time over the summer to accrue credit in your account to cover winter energy consumption without the monthly dd from changing?
    I will have to think very carefully before doing another late season switch as I dont want to be in a similar situation to what i find myself in now.
    • Hengus
    • By Hengus 16th Mar 17, 1:29 PM
    • 4,202 Posts
    • 2,445 Thanks
    Hengus
    If its possible I wonder would MSE consider changing the date of their collective fixes from October to around March or April?
    Its fabulous that they are negotiating such good rates for MSE members, but as you say late season changes do mean that you can be liable to a significant increase in monthly dd amounts as your account may be in debit when you receive your first bill because of using more energy during the winter months than the summer.
    A March or April switch would allow time over the summer to accrue credit in your account to cover winter energy consumption without the monthly dd from changing?
    I will have to think very carefully before doing another late season switch as I dont want to be in a similar situation to what i find myself in now.
    Originally posted by Mrs E R
    Sadly, MSE hasn't offered a market beating collective switch since October 2016. Suppliers appear not to want to pay price comparison sites c.£60 to retain existing customers. Energyhelpline has also struggled with its collective switches. I fear that collective switches may have had their day - not least, because the smaller suppliers that now offer the cheapest fixed deals do not pay any referral fees.
    • Cardew
    • By Cardew 16th Mar 17, 1:53 PM
    • 26,820 Posts
    • 12,996 Thanks
    Cardew
    . Suppliers appear not to want to pay price comparison sites c.£60 to retain existing customers. Energyhelpline has also struggled with its collective switches. I fear that collective switches may have had their day - not least, because the smaller suppliers that now offer the cheapest fixed deals do not pay any referral fees.
    Originally posted by Hengus
    Agreed.

    I have been 'banging on' about Price comparison websites for years. They are parasitic and have simply added an additional cost to the gas and electricity prices that we customers pay.

    We have a Government financed and sponsored 'quango' namely the Energy Saving Trust(EST). They should be instructed to set up a comparison website that would be authorised by the Government. No charges for the energy companies to participate, no £30 bribes(multiple times for some) to customers for switching.

    At a stroke this would remove the £millions(billions?) of commission that we end up paying.
    • Luckwudaveit
    • By Luckwudaveit 16th Mar 17, 4:48 PM
    • 75 Posts
    • 29 Thanks
    Luckwudaveit
    Hi BG Rep Matt. Are you able to look at ticket 8008177425 (KMM50701443V13041L0KM) for me please? It relates to me being charged according to the standard tariff in the period between a fixed tariff ending and the new supplier taking over. In the case of my final electricity bill it is just for a day, which is against the conditions of supply licence.

    I have raised this on the phone and by email, where it has been confirmed that my final gas bill will also be incorrectly billed against your standard tariff.
    • Barbara1001
    • By Barbara1001 17th Mar 17, 3:15 PM
    • 3 Posts
    • 0 Thanks
    Barbara1001
    In October 2016, I transferred to British Gas through the Cheap Energy Club. I understand that equal Direct Debit payments allow for high and low useage over the year.
    I have had two statements so far and have been told in today's email from British Gas that my payment is to be increased by over 40% in April.
    Am I within my rights to refuse to the change ?
    Or...
    Am I allowed to use a Standing Order?
    No rationale has been offered for the change but I suspect that they extrapolate from recent readings, presume constant use from thereon and, mistakenly, recalculate the whole year.

    Any advice?
    • Hengus
    • By Hengus 17th Mar 17, 3:56 PM
    • 4,202 Posts
    • 2,445 Thanks
    Hengus
    In October 2016, I transferred to British Gas through the Cheap Energy Club. I understand that equal Direct Debit payments allow for high and low useage over the year.
    I have had two statements so far and have been told in today's email from British Gas that my payment is to be increased by over 40% in April.
    Am I within my rights to refuse to the change ?
    Or...
    Am I allowed to use a Standing Order?
    No rationale has been offered for the change but I suspect that they extrapolate from recent readings, presume constant use from thereon and, mistakenly, recalculate the whole year.

    Any advice?
    Originally posted by Barbara1001
    The first thing to check is that your account is up to date. Have you been providing BG with actual meter readings?

    You are not allowed to change the terms of your fixed contract unless BG agrees to a mutual variation which is unlikely.

    When your account is up to date you need to review your usage compared to what was estimated when the DD was set up. For example, if my usage was assessed at £960 for the year my initial DD would be £80. However, if my usage was reassessed to be closer to £1080 for the year then, at the 6 month point, I could expect my DD to increase to £100 for the remaining 6 months to achieve a zero balance at the contract year end.
    • Luckwudaveit
    • By Luckwudaveit 17th Mar 17, 4:19 PM
    • 75 Posts
    • 29 Thanks
    Luckwudaveit
    Success. BG have responded to me again after I asked them if they denied the existence of the conditions of supply. They now agree that if the switch date is within 20 days of the end of a tariff that the tariff extends. Hurrah!

    The bill can't be amended but a credit will be applied, which is fine. It was more about the principle.

    Thanks particularly to Hengus for their advice. Top job.
    • Barbara1001
    • By Barbara1001 18th Mar 17, 8:34 AM
    • 3 Posts
    • 0 Thanks
    Barbara1001
    Thanks for this. I have had a recent reading taken which may have prompted this proposed change by BG. I have a record of five years prior useage so should be able to check that the figures are unusual or just part of the annual increase/decrease pattern.
    • trumpeter
    • By trumpeter 19th Mar 17, 12:56 PM
    • 16 Posts
    • 2 Thanks
    trumpeter
    Heavy handed BG
    Hi Everyone

    I managed to switch energy suppliers from BG and still owe BG some - not a lot of - money. Long story, not an issue in itself.

    I expected a demand from BG for the outstanding payment. But I didn't expect to be threatened with debt collectors in the FIRST email.

    I told BG that I would let others know what kind of attitude to expect, so here I am doing just that:

    "CALL US URGENTLY TO DISCUSS PAYMENT OF YOUR FINAL BILL
    YOU STILL OWE US XXX
    If we don't hear from you in fourteen days, we'll pass your details on to a debt collection agency who'll be in touch to collect the money from you. And we'll have to add an extra £18 fee to your bill..."

    I've used caps where BG used a large red font.
  • British Gas Rep Matt
    Success. BG have responded to me again after I asked them if they denied the existence of the conditions of supply. They now agree that if the switch date is within 20 days of the end of a tariff that the tariff extends. Hurrah!

    The bill can't be amended but a credit will be applied, which is fine. It was more about the principle.

    Thanks particularly to Hengus for their advice. Top job.
    Originally posted by Luckwudaveit
    Hi Luckwudaveit, I'm glad to hear that a credit will be added to your account but it isn't actually correct that your tariff should continue until your transfer is completed.

    ********Correction **********
    I've had my understanding checked by our Tariff Team and have to eat humble pie as I'd got this totally wrong.

    When you're switching from a fixed rate tariff, you will still be charged the same fixed rates as long as your switch is completed within 20 working days.

    On your final bill, you'll notice your tariff will still have changed when it expired; however we'll automatically apply a credit to make up for the difference. This will show on your bill labelled as a Misc Adjustments, along with any other payments you've made.

    If you've received your final bill and the credit hasn't been applied, please call our offices on 0800 048 0202 or contact us online at www.britishgas.co.uk/help-and-support/ and we'll make sure it's added for you.

    Thanks, Matt
    Last edited by British Gas Rep Matt; 27-03-2017 at 10:24 AM. Reason: Incorrect info supplied previously
    I am the official company representative of British Gas. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • British Gas Rep Matt
    Thanks for this. I have had a recent reading taken which may have prompted this proposed change by BG. I have a record of five years prior useage so should be able to check that the figures are unusual or just part of the annual increase/decrease pattern.
    Originally posted by Barbara1001
    Hi Barbara1001, I totally understand you wanting to check your payments and hope you've got things sorted. However if you need to help, please just call our Collective Tariff Team on 0800 975 9712.

    An advisor will explain any increase in your payments and can make any necessary amendments for you. It's free to call and lines are open 8am to 8pm weekdays & 8am to 6pm Saturdays. Thanks, Matt
    I am the official company representative of British Gas. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • luckwudaveit
    • By luckwudaveit 21st Mar 17, 9:28 PM
    • 240 Posts
    • 90 Thanks
    luckwudaveit
    Hi Luckwudaveit, I'm glad to hear that a credit will be added to your account but it isn't actually correct that your tariff should continue until your transfer is completed.

    Just to explain if we were to announce a price rise or the withdrawal of a tariff that didn't have an end date, then you can switch within 20 working days and you would still be charged at the same rates.

    When a fixed term deal is coming to an end, we'll write to you to remind you and you can switch up to 49 days before it's due to end without any penalty.

    However it's not a price rise or change to your contract as it was always agreed the tariff would end on a specific date and if you didn't switch or sign up to another tariff before the end date, you would switch to our Standard tariff rates.

    If you wish you can view the Electricity Supply Standard Licence Conditions at www.ofgem.gov.uk/licences-codes-and-standards/licences/licence-conditions & you'll find the necessary info on page 141 Section 22C.3 (c) (iv) which states:

    If the Domestic Customer does not change supplier or does not expressly agree a new Evergreen Supply Contract, a new Fixed Term Supply Contract or a further fixed term period for a Fixed Term Supply Contract by the date the fixed term period of the existing Fixed Term Supply Contract is due to end, the Domestic Customer will become subject to the Relevant Cheapest Evergreen Tariff.

    Thanks, Matt
    Originally posted by British Gas Rep Matt
    Thanks for your reply, Matt.

    However, I'm now very confused. The email I have received from BG states "We have agreed with OFGEM that the same tariff rates will be applicable to customers if you are switching to a new provider and the transfer date is within 20 working days from the tariff end date".
    • Hengus
    • By Hengus 21st Mar 17, 9:59 PM
    • 4,202 Posts
    • 2,445 Thanks
    Hengus
    Thanks for your reply, Matt.

    However, I'm now very confused. The email I have received from BG states "We have agreed with OFGEM that the same tariff rates will be applicable to customers if you are switching to a new provider and the transfer date is within 20 working days from the tariff end date".
    Originally posted by luckwudaveit
    Matt's response is absolutely right if you intended to stay with BG and took no action to change your supplier. The e-mail that you received from BG is only partially correct in that I believe that the notification of a transfer to a new supplier does not mean that the transfer has to take place within the 20 days. The SLC is as follows:

    24.10 This paragraph applies where one of the following conditions are satisfied:
    (a) no later than 20 Working Days after (but not including) the date on which the fixed term period of a Fixed Term Supply Contract ends, the licensee receives Notice under the Master Registration Agreement that another Electricity Supplier will begin to supply the Domestic Customer’s Domestic Premises within a reasonable period of time; and
    (b) another Electricity Supplier begins to supply the Domestic Customer’s Domestic Premises within a reasonable period of time after the date on which the Notice referred to in sub-paragraph 24.10(a) is given;

    One could argue that as suppliers have 35 days under SLCs to transfer a supply, then 35 days might be construed as a reasonable period. I have had a supplier agree that 3 months was reasonable.

    I should add that I am not trying to pick a fight with any supplier. Clearly, there is some confusion about switches within BG CS, and it might be helpful if a response was posted that had the full authority of Ofgem's Regulatory compliance team, and then we might all know where we stand. Consumers should not have to read Supply Licences: one would hope, and expect, them to be part of all CS staff training.
    Last edited by Hengus; 21-03-2017 at 10:21 PM. Reason: Additional points
    • footyguy
    • By footyguy 21st Mar 17, 10:29 PM
    • 3,548 Posts
    • 1,407 Thanks
    footyguy
    Hi Luckwudaveit, I'm glad to hear that a credit will be added to your account but it isn't actually correct that your tariff should continue until your transfer is completed.

    Just to explain if we were to announce a price rise or the withdrawal of a tariff that didn't have an end date, then you can switch within 20 working days and you would still be charged at the same rates.

    When a fixed term deal is coming to an end, we'll write to you to remind you and you can switch up to 49 days before it's due to end without any penalty.

    However it's not a price rise or change to your contract as it was always agreed the tariff would end on a specific date and if you didn't switch or sign up to another tariff before the end date, you would switch to our Standard tariff rates.

    If you wish you can view the Electricity Supply Standard Licence Conditions at www.ofgem.gov.uk/licences-codes-and-standards/licences/licence-conditions & you'll find the necessary info on page 141 Section 22C.3 (c) (iv) which states:

    If the Domestic Customer does not change supplier or does not expressly agree a new Evergreen Supply Contract, a new Fixed Term Supply Contract or a further fixed term period for a Fixed Term Supply Contract by the date the fixed term period of the existing Fixed Term Supply Contract is due to end, the Domestic Customer will become subject to the Relevant Cheapest Evergreen Tariff.

    Thanks, Matt
    Originally posted by British Gas Rep Matt
    I think the important part of the term you refer to there is "If the Domestic Customer does not change supplier...", but as I understand it, the situation people are discussing here is if a domestic customer changes supplier (albeit within 20 working days after the fixed term expires)

    Therefore, I would say it's terms 24.9 and 24.10 that apply (page 207)

    24.9 In relation to each Fixed Term Supply Contract, unless the Domestic Customer has entered into a new Fixed Term Supply Contract with the licensee or paragraph 22C.5 of standard condition 22C applies, the licensee must ensure that where paragraph 24.10 applies a Domestic Customer will continue to be subject to the same Charges for the Supply of Electricity and the same terms and conditions (but not any Termination Fee) that applied to that Fixed Term Supply Contract until they have changed their supplier.

    24.10 This paragraph applies where one of the following conditions are satisfied:
    (a) no later than 20 Working Days after (but not including) the date on which the fixed term period of a Fixed Term Supply Contract ends, the licensee receives Notice under the Master Registration Agreement that another Electricity Supplier will begin to supply the Domestic Customer’s Domestic Premises within a reasonable period of time; and
    (b) another Electricity Supplier begins to supply the Domestic Customer’s Domestic Premises within a reasonable period of time after the date on which the Notice referred to in sub-paragraph 24.10(a) is given;
    (for the sake of simplicity, let us assume paragraph 22C.5 does not apply - it relates to a transitional agreement i.e. an agreement that occured whilst these latest conditions were brought in)
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