Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:26 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Add your feedback on energy supplier Scottish Power
    • #1
    • 28th Jan 13, 4:26 PM
    Add your feedback on energy supplier Scottish Power 28th Jan 13 at 4:26 PM
    This is a feedback thread on energy supplier

    Scottish Power

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the



    Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply. If you aren!!!8217;t sure how it all works, watch our New to Forum? Intro Guide.
    Last edited by MSE Andrea; 23-10-2014 at 10:26 AM.
Page 29
    • Rosrj1
    • By Rosrj1 2nd Jun 17, 11:06 AM
    • 5 Posts
    • 1 Thanks
    Rosrj1
    we entered our online meter readings on 28th May and we were £1 in credit, paid our DD on 29th May which mad us £110 in credit .. it is our review so we asked for the refund and they told us we are not in credit. I have discovered that my account updates instantly when meter readings and payments are made but apparently scottish power take 5 working days to update your DD payment .. they have no explanation for why this is and are not concerned that this causes confusion for customers.
    • PhilBB
    • By PhilBB 2nd Jun 17, 11:54 AM
    • 9 Posts
    • 2 Thanks
    PhilBB
    A guess about DDs
    Rosrj1 - I've observed that SPs systems seem to be based on users doing what they expect, not doing anything at any time in the online account. I'm learning that it is bad to change anything in the run up to a DD date (I think I'd hold off at least a week before DD). Also wait until the DD is fully complete.

    Refer to my post #558 - I now think that my tariff change at expiry of previous tariff did not happen automatically because I went and submitted readings the day before (my idea being to have an accurate and fair billing at tariff change rather than based on an estimate). I think this tripped up their systems as it put a bill pending when they should have run a tariff change bill.

    As a follow up from my post #558 of thread -
    I decided I would start submitting monthly readings (and hence getting monthly bills) just after the DD is taken. Yesterday I checked my bank account and the DD was showing so I submitted my readings. The bill generated from yesterday (already available today!) was not aware of the DD yet it now shows in the account. This bill happened to show there was a cheaper tariff so I went and switched, carefully checking their calculations, the calc for new tariff was correct but the saving was heavily exaggerated.

    All the tariffs worth considering at the moment do not have online discount. I thought this was a mistake previously, then I thought it was an increase by stealth but one of the more expensive tariffs October 2018 still has the discount. I'm now inclined to think they just don't know or take care in what they are doing.
    Last edited by PhilBB; 02-06-2017 at 11:58 AM. Reason: typo
    • Hotspur
    • By Hotspur 2nd Jun 17, 6:16 PM
    • 517 Posts
    • 314 Thanks
    Hotspur
    Have been with SP for a number of years and been happy with the service and price BUT decided to switch my elderly mother's supplier to SP and then things went downhill.

    Firstly, they decided to add my mother's property to my existing account even though it had been made clear that the accounts should be separate and in different names. They assumed that I was a landlord although it was clear that I wasn't. Then, they cancelled my direct debit and sent me several messages about it. Then after reinstating my DD they cancelled it again! Computer error they said. In the meantime they set up a separate account for my mother but on a different tariff to the one signed up for! Several calls to customer service without sorting things out I decide to make a formal complaint. Right away put through to someone who had the authority to override the systems and make things right. Well it took a while after that but we ended up with two accounts for the two properties, in the right names and correct tariffs but it took a while.

    The result of the experience is that I am now switching away from SP and will do the same for my mother when her fixed period contract ends.
    • hybernia
    • By hybernia 3rd Jun 17, 9:13 AM
    • 256 Posts
    • 205 Thanks
    hybernia
    Have been with SP for a number of years and been happy with the service and price BUT decided to switch my elderly mother's supplier to SP and then things went downhill.

    Firstly, they decided to add my mother's property to my existing account even though it had been made clear that the accounts should be separate and in different names. They assumed that I was a landlord although it was clear that I wasn't. Then, they cancelled my direct debit and sent me several messages about it. Then after reinstating my DD they cancelled it again! Computer error they said. . .

    The result of the experience is that I am now switching away from SP and will do the same for my mother when her fixed period contract ends.
    Originally posted by Hotspur
    Ah! Spanish Power's famous "computer error", the one that keeps recurring as a result of the "new" IT system installed all of THREE years ago but which the company continues to tell a witless Ombudsman Service that a "few" unfortunate teething troubles are responsible for a, er, "few" problems.

    Computer error. The gift that keeps on giving . . . though only to Spanish Power.
    • barkat
    • By barkat 4th Jul 17, 11:14 AM
    • 1 Posts
    • 0 Thanks
    barkat
    Help Beat Cancer Fix n Save July 2019 v2 Online Ts n Cs
    The terms and conditions for this tariff state that the tariff is fixed until April 2019 only! Not July 2019!
    • hybernia
    • By hybernia 4th Jul 17, 12:27 PM
    • 256 Posts
    • 205 Thanks
    hybernia
    The terms and conditions for this tariff state that the tariff is fixed until April 2019 only! Not July 2019!
    Originally posted by barkat
    For accuracy's sake, Scottish Power's actual offer details are here:

    https://www.ukpower.co.uk/gas_electricity_suppliers/scottishpower/help-beat-cancer-fix-and-save-july-2019-v2

    There is a separate April 2019 scheme.

    Both schemes involve Scottish Power donating a maximum of £10 per dual fuel customer per year to a cancer charity.

    Both are the latest examples of this manipulative company's attempt to cash in on the good name of a charity, and the good will of people, to rescue its own reputation from the ruins in which it so deservedly finds itself.

    Anyone wishing to help a charitable cause can do so by donating the £10 (and more) that may be saved in terms of hassle and frustration by pledging their custom to any energy supplier other than Scottish Power.
    • Scotlands_Lite
    • By Scotlands_Lite 12th Sep 17, 2:20 PM
    • 38 Posts
    • 13 Thanks
    Scotlands_Lite
    Anyone else having issues with SP online accounts? (latest payments, readings and bill from this month all late / missing) after their latest system update...


    https://www.scottishpower.co.uk/account/login.process?execution=e1s2


    ...which looks as if it may have gone as well as the last one!!!
    • tessiesmummy
    • By tessiesmummy 15th Feb 18, 11:01 AM
    • 74 Posts
    • 62 Thanks
    tessiesmummy
    I HATE HATE HATE Scottish Power. My first problem was in 2009 when they billed me £1700 for 3 mo the gas and electricity on a 2 bed terraced house. I disputed it with no luck and still have the default for that one showing up on my credit report.!

    2nd time was when i moved in to my current house in 2012 the prepayment meters were already on Scottish Power so I just stuck with them and changed it over to my name. No problems until 2015 when I changed supplier then recieved a bill for £2000 for electricity from late 2013- early 2015 despite me being on prepayment meter. They said they never recieved payments for 18 months.!

    There were hundreds of phonecall and emails with no success and in the end I went to the ombudsman who decided in my favour (dec 2017) that Scottish Power should amend the account balance to £0 apologise and give me £50 compensation which they did.!

    That's not the end though, when i was having a skint week in January this year my electricity went off once again so I called my current supplier to see why it's costing so much and they made me aware that Scottish Power had applied a debt to my meter and had recovered £620 off me through that despite me never owing them anything.!

    Cue more emails and telephone conversations, this time their tactic was to act stupid and only discuss the ombudsman case which was solved before I realised about the meter. I've given up now. They can keep it. It's too stressful.!

    I'm with economy energy now they're fine. Never had any problems with British gas or utilita either.
    forums.moneysavingexpert.com/showthread.php?t=5789716 Debt Free Wannabe
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 15th Feb 18, 12:16 PM
    • 4,815 Posts
    • 29,236 Thanks
    Blackbeard of Perranporth
    No problemo for over twenty five years. yesterday I changed in tariff to their Super saver April 2019 ssaving on my October 2016 Dec 19 fix, paying lower again.


    Well done
    Every fairy story always ends the same way
    Hope, then tragedy at the end of the world!
    • hybernia
    • By hybernia 15th Feb 18, 2:04 PM
    • 256 Posts
    • 205 Thanks
    hybernia
    If you've never, in 25 years, changed from Spanish Power to a different supplier, then you've never enjoyed the delights of its billing system, threatening letters and debt collectors. You've missed so-ooo much, haven't you?
    • tessiesmummy
    • By tessiesmummy 15th Feb 18, 2:11 PM
    • 74 Posts
    • 62 Thanks
    tessiesmummy
    agree with pp. They are fine as long as you stay with them, it's when you try to leave they turn on you. A bit like an abusive partner!!!
    forums.moneysavingexpert.com/showthread.php?t=5789716 Debt Free Wannabe
    • 2010
    • By 2010 15th Feb 18, 2:12 PM
    • 4,179 Posts
    • 3,333 Thanks
    2010
    I don`t have problems with SP regards billing.
    I put my readings in every month online and it gives you an instant bill which has never been wrong.
    I have been with them about a year on an 18 month contract and I have never been in credit, always owing them a few £ssss.
    Even when I owe them about £50 they just leave the DD as it is saying I`m on track for the full year.

    I would go as far to say SP is the best power supplier I have ever been with for their billing.

    Come June when my contract is up,I`ll be moving to whoever is the cheapest and I doubt it will be SP but you never know.

    If they in the future have the best deal I wouldn`t hesitate to go back to them.

    I can only post as I find.
    • Hoof Hearted
    • By Hoof Hearted 15th Feb 18, 3:17 PM
    • 2,034 Posts
    • 1,906 Thanks
    Hoof Hearted
    I had nothing but problems with them and left in 2014. They are currently chasing me for a bill which relates to 2016 and for a different address (same road). It has taken three phone calls so far to try to get them to stop sending me emails and texts. Terrible company.
    Je suis sabot...
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 15th Feb 18, 10:29 PM
    • 4,815 Posts
    • 29,236 Thanks
    Blackbeard of Perranporth
    If you've never, in 25 years, changed from Spanish Power to a different supplier, then you've never enjoyed the delights of its billing system, threatening letters and debt collectors. You've missed so-ooo much, haven't you?
    Originally posted by hybernia
    Yes. 1999 after three years at university and getting three months behind with the mortgage with arrangement, £300 behind to SP. Not once did the send a threatening letter. Nor a debt collector!

    So there!
    Every fairy story always ends the same way
    Hope, then tragedy at the end of the world!
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 15th Feb 18, 10:31 PM
    • 4,815 Posts
    • 29,236 Thanks
    Blackbeard of Perranporth
    I don`t have problems with SP regards billing.
    I put my readings in every month online and it gives you an instant bill which has never been wrong.
    I have been with them about a year on an 18 month contract and I have never been in credit, always owing them a few £ssss.
    Even when I owe them about £50 they just leave the DD as it is saying I`m on track for the full year.

    I would go as far to say SP is the best power supplier I have ever been with for their billing.

    Come June when my contract is up,I`ll be moving to whoever is the cheapest and I doubt it will be SP but you never know.

    If they in the future have the best deal I wouldn`t hesitate to go back to them.

    I can only post as I find.
    Originally posted by 2010
    Check out unstitch. They have a Super Saver April 2019 deal exclusive at the moment!
    Every fairy story always ends the same way
    Hope, then tragedy at the end of the world!
    • 2010
    • By 2010 16th Feb 18, 7:51 AM
    • 4,179 Posts
    • 3,333 Thanks
    2010
    Check out unstitch. They have a Super Saver April 2019 deal exclusive at the moment!
    Originally posted by Blackbeard of Perranporth
    My contract isn`t up with SP until the end of June.

    I wouldn`t be switching with Uswitch as I`m already with SP.

    Funny that tariff is not on SP own site.
    • elle may
    • By elle may 16th Feb 18, 2:38 PM
    • 189 Posts
    • 99 Thanks
    elle may
    My contract isn`t up with SP until the end of June.

    I wouldn`t be switching with Uswitch as I`m already with SP.

    Funny that tariff is not on SP own site.
    Originally posted by 2010
    You can switch through that website and stay with SP. It is just another of their tariff's that you can't get on SP website direct. And as you are staying with them you don't pay exit fee's. If the unit and SC are cheaper than your's at the moment i would go for it. I did through MSE this week.
    • 2010
    • By 2010 16th Feb 18, 3:05 PM
    • 4,179 Posts
    • 3,333 Thanks
    2010
    Thanks for that but the tariff is not cheaper than my current one.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

361Posts Today

4,067Users online

Martin's Twitter