Add your feedback on energy supplier Scottish Power

I cancelled my DD when they took £96 from my account the day before my fuels switched over. I started switching 12th July. I pushed for my account to be finalised and today they say My £300 credit will be another 2 weeks which will be nearly 3 months since I initiated the change. Their bills are impossible to follow.

Would never, ever, ever use Scottish Power. They tried to switch me after I made it clear I didn't want to switch over the phone with them - this was around 2 years ago - I got the grand sum of £7 compensation for all the hassle involved (even the ombudsman remarked on their lack of apology and the 'brusque manner' of the manager).

Whatever could go wrong went wrong. They ignored my transfer request,never ever replied,not to telephone calls,not to emails.Long last I managed to transfer both gas an electricity to a new supplier and thought that was end of the matter.But no,they suddenly woke up and without telling me about it transferred back my account from my new supplier to them a month after I managed (or so I thought) get rid of Scottish Power.The way I learned about this account grabbing was from a "sorry to see you leaving us" letter from my new supplier.Apology?Explanation? You must be joking.All they did was sending me a bill,with figures which has nothing to do with reality and with maths that made their primary school teacher cry:paid in £413,used £0,so I owe them £413.

There is no amount of money saving that would make me go back to them.

Yes the last 2 phone calls I made were answered almost immediately.Plus my request for a partial refund was given without argument and the monthly amount rounded up to a more memorable figure. Perhaps they are finally getting on top of things.I have had a few niggles in the past,but nothing major and I got the warm home discount last year with no problems, so have applied again.

I switched to Scottish Power on 28th August and have yet to be able to see my account progress online. They received my final meter readings to switch from EON and these then mysteriously disappeared from the screen and were replaced by different amounts which were much higher, leading to my being charged £100 by EON for 3 months gas usage, which is highly unlikely to be correct as I only use a gas hob and oven once a day.
The email response to queries is a joke - I have repeatedly asked them to find out why my meter readings have not been accepted and so far have been told how to submit readings online and then told that they have already answered the query by telling me that I resolve not being able to submit meter readings by submitting a meter reading!
I get a different answer each time I ring up to ask what's happening so that I can find out what my bill is going to be, but none of the answers have so far included dealing with the actual problem. My cashback has not made it to my account, despite an email telling me it has been paid. I have been saddled with a closing meter read that is considerably higher than the meter read today, a whole month later...
I am feeling very anxious and down about the whole thing, especially since I have been put on hold and cut off several times now while trying to get some sort of resolution to the issue.

Really really disappointed with both EON and Scottish Power as neither companies staff seem to have any idea whats going on there!