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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:19 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Eon energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 4:19 PM
    Eon energy reviews: Give your feedback 28th Jan 13 at 4:19 PM
    This is a feedback thread on energy supplier

    Eon

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly??
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Last edited by MSE Andrea; 11-09-2017 at 1:59 PM.
Page 53
  • E.ON Company Representative: Malc
    Switching to E.ON
    Thanks Malc

    Malc has just sorted this out with correct bank details and monthly payment.

    He has assured that EON has not shared my bank details or attached them any other account.

    He has suggested that I ask the Cheap Energy Club at MSE what bank details they recorded when I first applied to switch through their site. I am aware that the switch went through in conjunction with MSE and MoneySuperMarket.

    It is very alarming that there is even a suggestion that an applicant's bank details could be wrongly processed. Does anyone know how best to contact MSE Cheap Energy Club to find out what might have happened to my bank details?
    Originally posted by ostapm
    Hello ostapm.

    I've just emailed you with the address of the Cheap Energy Club. As I mentioned in my email, I'm also in touch with MSE about what happened here.

    Thanks for your help with this ostapm and have a good weekend.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • ostapm
    • By ostapm 9th Feb 18, 3:59 PM
    • 3 Posts
    • 2 Thanks
    ostapm
    Hello Malc

    Thanks for following this up. I sent an email to the MSE address suggested, pointed to this thread and gave a brief summary of the issue. I emphasised the seriousness of the matter, asked them to confirm they are looking into it and offered to provide further details.

    I'll keep the thread updated with any information I receive.

    Cheers

    Ostap
  • E.ON Company Representative: Malc
    Switching to E.ON
    Hello Malc

    Thanks for following this up. I sent an email to the MSE address suggested, pointed to this thread and gave a brief summary of the issue. I emphasised the seriousness of the matter, asked them to confirm they are looking into it and offered to provide further details.

    I'll keep the thread updated with any information I receive.

    Cheers

    Ostap
    Originally posted by ostapm
    Many thanks Ostap. I've contacted MSE too and they've replied to let me know they're on the case.

    Have a good weekend.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • MSE Laura
    • By MSE Laura 9th Feb 18, 5:17 PM
    • 89 Posts
    • 77 Thanks
    MSE Laura
    Hello Malc

    Thanks for following this up. I sent an email to the MSE address suggested, pointed to this thread and gave a brief summary of the issue. I emphasised the seriousness of the matter, asked them to confirm they are looking into it and offered to provide further details.

    I'll keep the thread updated with any information I receive.

    Cheers

    Ostap
    Originally posted by ostapm
    Hi Ostapm,

    I'm sorry to hear that you've had these issues with your switch. I can see that you've sent us an email about this.

    We are on it and will email you with an update, hopefully on Monday, if not early next week.

    Thanks,
    MSE Laura
    • SpotlandRules
    • By SpotlandRules 17th Feb 18, 3:21 PM
    • 190 Posts
    • 77 Thanks
    SpotlandRules
    Closing account of £141 refunded within allotted timescale.
    • PLYSU
    • By PLYSU 18th Feb 18, 12:19 AM
    • 133 Posts
    • 41 Thanks
    PLYSU
    I have a couple of months left to go on my 1 year fix contract for electricity. Having moved to EON from IRESSA (who are the worst business I have EVER dealt with), everything has been fine. I can input meter readings whenever I want. I get a statement every 3 months and my payments went from £26 to £11 each month. I asked them put them up to £23 and a couple of months later the review is saying £11 again. I have asked them to make it £20 instead. I just want to leave them with no debt balance. Never called them but used live chat once and enquiry was dealt with. So, really I have nothing bad to say about EON. If the price you are quoted from them suits, then my experience says, sign up and you should have no probs.
  • E.ON Company Representative: Malc
    E.ON Monthly Direct Debits
    I have a couple of months left to go on my 1 year fix contract for electricity. Having moved to EON from IRESSA (who are the worst business I have EVER dealt with), everything has been fine. I can input meter readings whenever I want. I get a statement every 3 months and my payments went from £26 to £11 each month. I asked them put them up to £23 and a couple of months later the review is saying £11 again. I have asked them to make it £20 instead. I just want to leave them with no debt balance. Never called them but used live chat once and enquiry was dealt with. So, really I have nothing bad to say about EON. If the price you are quoted from them suits, then my experience says, sign up and you should have no probs.
    Originally posted by PLYSU
    Morning PLYSU and glad we've been looking after you.

    Just a quick heads up on your monthly payments. Provided you've registered with our website, you can take more control of your payments using our online tool, the Direct Debit Manager. Comes in handy should circumstances change.

    If the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before confirming the new amount, we'll let you know by how much we think the account will be in credit/debit by the annual review if the payments are changed but usage doesn't alter as expected. There's more about this tool on our website.

    Hope this is of interest PLYSU.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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