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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:19 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Add your feedback on energy supplier Eon
    • #1
    • 28th Jan 13, 4:19 PM
    Add your feedback on energy supplier Eon 28th Jan 13 at 4:19 PM
    This is a feedback thread on energy supplier

    Eon

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Last edited by MSE Andrea; 23-10-2014 at 10:18 AM.
Page 48
    • MCGONIS
    • By MCGONIS 11th Apr 17, 7:40 PM
    • 682 Posts
    • 778 Thanks
    MCGONIS
    I have now signed over two electricity accounts to them from Iresa. Cant wait to see the back of that lot. As Eon seem to be very helpful on here, I am so glad I moved. IRESA want closing down. The concept of providing a product at whatever price, involves having a customer service to deal with the product. Iresa don't have that. GOOD RIDDANCE.
  • E.ON Company Representative: Malc
    Switching to E.ON
    I have now signed over two electricity accounts to them from Iresa. Cant wait to see the back of that lot. As Eon seem to be very helpful on here, I am so glad I moved. IRESA want closing down. The concept of providing a product at whatever price, involves having a customer service to deal with the product. Iresa don't have that. GOOD RIDDANCE.
    Originally posted by MCGONIS
    Welcome aboard MCGONIS. Helena and I are usually around if you need any help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • MCGONIS
    • By MCGONIS 16th Apr 17, 5:27 PM
    • 682 Posts
    • 778 Thanks
    MCGONIS
    Hi Malc. I signed over my account through MAKE IT CHEAPER. I have not heard from E-on. The next day I signed over another account through ENERGY LYNX and this account has been accepted.

    Can you advise me on the first account?
    Last edited by MCGONIS; 16-04-2017 at 11:47 PM.
    • fredandwilma
    • By fredandwilma 16th Apr 17, 6:53 PM
    • 942 Posts
    • 1,304 Thanks
    fredandwilma
    Hi Malc. I signed over my account through MAKE IT CHEAPER. Reference ******. I have not heard from E-on. The next day I signed over another account through ENERGY LYNX and this account has been accepted.

    Can you advise me on the ******* account?
    Originally posted by MCGONIS

    MCGONIS
    - You may wish to edit your post and remove your account details?

    I'm sure Malc or Helena will ask you to send those privately.

    f&w
    Fred - Where's your get up and go?

    Barney - It just got up and went.



    Carpe diem
  • E.ON Company Representative: Malc
    Switching to E.ON
    Hi Malc. I signed over my account through MAKE IT CHEAPER. I have not heard from E-on. The next day I signed over another account through ENERGY LYNX and this account has been accepted.

    Can you advise me on the first account?
    Originally posted by MCGONIS
    Hello MCGONIS and welcome aboard.

    With switches through third parties like the independent comparison sites, we rely on these organisations to provide the details we need to take over an account. Some come through quicker than others depending on the third party. As soon as we receive the request, we start the ball rolling and send out the first of our welcome letters or emails. Sounds as though we've received one but not the other.

    I'll be happy to see what's happening from our end if you drop an email with your details to the address in my Profile. I'd also suggest talking to the third party to see if there's anything wrong at their end.

    Look forward to hearing from you MCGONIS.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    Switching to E.ON

    MCGONIS
    - You may wish to edit your post and remove your account details?

    I'm sure Malc or Helena will ask you to send those privately.

    f&w
    Originally posted by fredandwilma
    Thanks for that f&w. Not been around since last Thursday so good you highlighted this whilst we were away.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • fredandwilma
    • By fredandwilma 18th Apr 17, 1:34 PM
    • 942 Posts
    • 1,304 Thanks
    fredandwilma
    Thanks for that f&w. Not been around since last Thursday so good you highlighted this whilst we were away.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Thanks, I thought you would be absent until Tuesday.

    I imagine you were away eating lots of easter eggs?

    I bought mine in the sales for 49p.

    I hope you had a good easter.
    Fred - Where's your get up and go?

    Barney - It just got up and went.



    Carpe diem
  • E.ON Company Representative: Malc
    E.ON Company Reps
    Thanks, I thought you would be absent until Tuesday.

    I imagine you were away eating lots of easter eggs?

    I bought mine in the sales for 49p.

    I hope you had a good easter.
    Originally posted by fredandwilma
    Good thanks fredandwilma. Hope you did too?

    Great deal on your Easter eggs. None for me though but I know Helena had plenty.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • gsmlnx
    • By gsmlnx 22nd Apr 17, 11:48 AM
    • 645 Posts
    • 517 Thanks
    gsmlnx
    @Malc/Helen

    Just received my last vouchers from the EON rewards scheme. Just like to feed back on the letter that came with it. It clearly said
    Don't forget you can come back to us at anytime and continue earning E.ON Reward Points
    No you cannot as the scheme has ended.

    Also I've not left E.ON yet
  • E.ON Company Representative: Malc
    E.ON Rewards
    @Malc/Helen

    Just received my last vouchers from the EON rewards scheme. Just like to feed back on the letter that came with it. It clearly said

    No you cannot as the scheme has ended.

    Also I've not left E.ON yet
    Originally posted by gsmlnx
    Thanks for this feedback gsmlnx. I wasn't aware of this wording which, as you say, is wrong. Our Rewards scheme ended on 31 March 17. Customers still have time to exchange their existing points for either Tesco Clubcard points or High Street Shopping Vouchers but certainly won't be able to earn more points.

    I'll feed this back and thanks again for bring it to my attention gsmlnx.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • elizabeth2015
    • By elizabeth2015 26th Apr 17, 8:57 AM
    • 25 Posts
    • 7 Thanks
    elizabeth2015
    I've said it before and I'll say it again, Eon please make your tariff details more transparent.
    When I go into a cafe or shop I like to see the prices clearly listed. Likewise when I am buying energy I want to see the prices clearly listed.
    I dont want a comparison done by you, thanks.
    Ofgem should make this a compulsory thing. It annoys the heck out of me that suppliers are allowed to get away with this.
    Please make available a clear list of each tariffs unit prices.
    If you hunt around very hard you can find one table of standard prices on the Eon site, but that is not what most people are looking for anyway!

    Thanks for listening!
    • molerat
    • By molerat 26th Apr 17, 9:02 AM
    • 16,777 Posts
    • 10,988 Thanks
    molerat
    But what would you do with that information ? As bare data on its own it is of limited use but input into a spreadsheet along with other pertinent data it then becomes useful ................. the same as consulting a comparison site which is far easier
    www.helpforheroes.org.uk/donations.html
    • Hengus
    • By Hengus 26th Apr 17, 9:17 AM
    • 3,997 Posts
    • 2,249 Thanks
    Hengus
    I've said it before and I'll say it again, Eon please make your tariff details more transparent.
    When I go into a cafe or shop I like to see the prices clearly listed. Likewise when I am buying energy I want to see the prices clearly listed.
    I dont want a comparison done by you, thanks.
    Ofgem should make this a compulsory thing. It annoys the heck out of me that suppliers are allowed to get away with this.
    Please make available a clear list of each tariffs unit prices.
    If you hunt around very hard you can find one table of standard prices on the Eon site, but that is not what most people are looking for anyway!

    Thanks for listening!
    Originally posted by elizabeth2015
    Hi - if you are not happy then complain to consumeraffairs@ofgem.gov.uk about Schedule 1 to standard condition 31A: the “Could you pay less?” label for Bills and statements of account.

    All the suppliers are required to comply with this Licence Condition and calculate savings in the way prescribed by Ofgem.

    That said, I agree that the actual tariff prices should be transparent to the consumer.
    • Raxiel
    • By Raxiel 26th Apr 17, 10:23 AM
    • 287 Posts
    • 117 Thanks
    Raxiel
    I've said it before and I'll say it again, Eon please make your tariff details more transparent.
    When I go into a cafe or shop I like to see the prices clearly listed. Likewise when I am buying energy I want to see the prices clearly listed.
    I dont want a comparison done by you, thanks.
    Ofgem should make this a compulsory thing. It annoys the heck out of me that suppliers are allowed to get away with this.
    Please make available a clear list of each tariffs unit prices.
    If you hunt around very hard you can find one table of standard prices on the Eon site, but that is not what most people are looking for anyway!

    Thanks for listening!
    Originally posted by elizabeth2015
    The tariff varies by region, so they can't just put unit rates on the front page, and need some details from you.
    I agree it would be better if you could just jump straight to the tariff comparison label after giving your postcode, but E.ON's quote system is pretty quick to skip through at least.

    I usually just skip through all the options (except changing from e7 to single rate) and pick 'average' usage, then just expand the TCR bit at the bottom on the last page, and copy the rates there into my spreadsheet.
  • E.ON Company Representative: Malc
    Prices on E.ON Website
    I've said it before and I'll say it again, Eon please make your tariff details more transparent.
    When I go into a cafe or shop I like to see the prices clearly listed. Likewise when I am buying energy I want to see the prices clearly listed.
    I dont want a comparison done by you, thanks.
    Ofgem should make this a compulsory thing. It annoys the heck out of me that suppliers are allowed to get away with this.
    Please make available a clear list of each tariffs unit prices.
    If you hunt around very hard you can find one table of standard prices on the Eon site, but that is not what most people are looking for anyway!

    Thanks for listening!
    Originally posted by elizabeth2015
    The information is there elizabeth2015. If we're your supplier and you've registered with our website, it's just a few clicks away. Please log in and go to 'change your tariff.' From there, choose the tariff 'Review' option and then 'Tariff Information Label' (it's near the bottom of the page). This will show the unit prices per kWh and daily standing charges (including VAT).

    There are a few more clicks if you're not a customer or haven't registered with our website. Here, pop the address in the quote tool and go through the next few screens and, again, our prices are in the 'Tariff Information Label' for each product.

    Hope this explains elizabeth2015.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    Prices on E.ON Website
    Hi - if you are not happy then complain to consumeraffairs@ofgem.gov.uk about Schedule 1 to standard condition 31A: the “Could you pay less?” label for Bills and statements of account.

    All the suppliers are required to comply with this Licence Condition and calculate savings in the way prescribed by Ofgem.

    That said, I agree that the actual tariff prices should be transparent to the consumer.
    Originally posted by Hengus
    As above Hengus (post #955), our individual tariff prices are only a few clicks away when using our website. We're also happy to send personalised quotes in writing to individual customers if they talk to our Sales Centre.

    The 'Could You Pay Less' message and a customer's Personal Projection are on our bills and statements. They're also included on the Annual Summaries we send. As you say, these are worked out using industry regulations. They're an estimate of how much energy we think a customer will use over the next 12 months. They're based on what we know at the time. This will be past usage and how long is left on the current tariff with the remainder at our standard variable Energy Plan prices. This is explained within the messages on the bills, statements and summaries.

    Standard Energy Plan prices are used as this is what customers automatically go on at the end of fixed tariffs if they do nothing as their deal comes to an end. Totally appreciate, this isn't something a regular MSE user would allow to happen. We need to consider our entire customer base, though, as well as making sure we're following the guidelines.

    Hope this explains Hengus.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    Prices on E.ON Website
    The tariff varies by region, so they can't just put unit rates on the front page, and need some details from you.
    I agree it would be better if you could just jump straight to the tariff comparison label after giving your postcode, but E.ON's quote system is pretty quick to skip through at least.

    I usually just skip through all the options (except changing from e7 to single rate) and pick 'average' usage, then just expand the TCR bit at the bottom on the last page, and copy the rates there into my spreadsheet.
    Originally posted by Raxiel
    I agree Raxiel. For individual unit rates and daily standing charges, it's quicker to go through the quote tool if not a customer or to use the 'change your tariff' route if a customer and registered with our website (post #955 above).

    As you say, with energy prices being regional, it's not something we can add to the landing page as there are so many variations. Tariff Information Labels (TIL) with these prices plus other relevant information can be seen for all our products by popping in the post code and property number on the TIL page. This is a bit of a longer route though.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Eggatha
    • By Eggatha 13th Jun 17, 12:21 AM
    • 7 Posts
    • 1 Thanks
    Eggatha
    Have lost days of my life trying to resolve EON's accounting errors!
    EON's accounting incompetence has made them an absolute nightmare to deal with. They mistakenly set up 2 accounts and failed to merge them correctly,failed to apply our bill payments correctly , sent us a threatening debt recovery letter for a bill which we'd paid in full three years previously, and unilaterally hived off money from our account to pay a disputed bill without permission, instead of offering us payment options. Our complaint has been very poorly dealt with - the account was so messed up that they couldn't figure out what they'd done wrong, and it took hours of me searching through our documentation to figure out what they'd done-and we've had to go to the ombudsman. Desperate to see the back of them, and now on MSE researching alternatives.
    • Cardew
    • By Cardew 13th Jun 17, 8:20 AM
    • 26,726 Posts
    • 12,925 Thanks
    Cardew
    unilaterally hived off money from our account to pay a disputed bill without permission, instead of offering us payment options.
    Originally posted by Eggatha
    Welcome to the forum.

    Without knowing any details of your case, the above quote needs comment.

    The Direct Debit we sign with any utility company gives them authority to vary the sum they take from your account PROVIDED you are informed of any increase in advance. This can be by letter or on a bill, and can be a sum to clear an outstanding debt.

    If they had not given you notice of 'hiving off' money from your account, you could have got it repaid from your bank under the Direct Debit Guarantee with your bank. You don't need to justify your case with your bank as you are the bank's customer and they will act on your instructions.
  • E.ON Company Representative: Malc
    E.ON Billing
    EON's accounting incompetence has made them an absolute nightmare to deal with. They mistakenly set up 2 accounts and failed to merge them correctly,failed to apply our bill payments correctly , sent us a threatening debt recovery letter for a bill which we'd paid in full three years previously, and unilaterally hived off money from our account to pay a disputed bill without permission, instead of offering us payment options. Our complaint has been very poorly dealt with - the account was so messed up that they couldn't figure out what they'd done wrong, and it took hours of me searching through our documentation to figure out what they'd done-and we've had to go to the ombudsman. Desperate to see the back of them, and now on MSE researching alternatives.
    Originally posted by Eggatha

    Hello Eggatha and welcome to the Forums.

    I'm sorry you feel your complaint has been poorly handled. As you're not happy with our response/resolution, you've done the right thing in referring this to the Energy Ombudsman. Their decision will be binding on us but not on you.

    From what you've said, I'm not sure what happened with the billing. With the payments, as Cardew mentioned, do you mean we changed the Monthly Direct Debit payments? Or did we transfer payments from one account to another?

    Where Monthly Direct Debits are altered, we write to customers to let them know. If we made any mistake with the arrangement, as Cardew says, you're entitled to a full and immediate refund of the amount paid from your bank or building society. This is through the Direct Debit Guarantee and your bank or building society will arrange this.

    You mention merging accounts. If we joined accounts under a One Bill arrangement, any balance is automatically transferred to the live account. This should've been explained at the time.

    We've a number of payment arrangements available and I'm sorry you weren't given details of these. They include Monthly and Variable Direct Debits, Regular Cash Payments as well as short term arrangements. If, after the Ombudsman have reported and you've changed supplier, there's still a balance outstanding we'll be happy to look at setting up an arrangement to spread the final amount over a more manageable period.

    There's a lot of speculation here on my part Eggatha and sorry if this is off track.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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