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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:19 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Add your feedback on energy supplier Eon
    • #1
    • 28th Jan 13, 4:19 PM
    Add your feedback on energy supplier Eon 28th Jan 13 at 4:19 PM
    This is a feedback thread on energy supplier

    Eon

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Last edited by MSE Andrea; 23-10-2014 at 10:18 AM.
Page 46
  • E.ON Company Representative: Malc
    Switching from E.ON
    Thanks for your help Malc much appreciated.

    Only reason for the move is price. Eon are not competitive anymore.

    Shame really as I,ve never had a problem with Eon & I think you are one of the better energy companies I,ve used up to date.
    Originally posted by you_llneverwalkalone
    Happy to help you_llneverwalkalone and understand where you're coming from. Glad we've looked after you whilst with us though.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • vivatifosi
    • By vivatifosi 7th Mar 17, 11:33 PM
    • 16,871 Posts
    • 106,070 Thanks
    vivatifosi
    E On rep, can you please tell me what the proposed rate of increase is for E10? Having heard the increases I suspect I'll be off, but it will be good to know what the numbers are before the letter arrives.

    It's a shame, E On has been great all the time I've been with them.
    Please stay safe in the sun and learn the A-E of melanoma: A = asymmetry, B = irregular borders, C= different colours, D= diameter, larger than 6mm, E = evolving, is your mole changing? Most moles are not cancerous, any doubts, please check next time you visit your GP.
  • E.ON Company Representative: Malc
    E.ON Price Increase
    E On rep, can you please tell me what the proposed rate of increase is for E10? Having heard the increases I suspect I'll be off, but it will be good to know what the numbers are before the letter arrives.

    It's a shame, E On has been great all the time I've been with them.
    Originally posted by vivatifosi
    Hello vivatifosi and glad we've looked after you okay.

    It depends on what type of Economy 10 meter you have. If it's the older three rate type (usually says peak, off peak and stored heat on bills), you won't be affected by our recent price increase announcement. You'll stay on the same prices as now. These meters also have two Meter Point Administration Numbers (MPANs). These, too, will be on your bills.

    If you've a newer two rate Economy 10 meter (peak and off peak) with only the one MPAN, your prices will go up in line with our announcement. The actual prices will depend on the region you're in.

    We've started sending letters to those affected by the increase but, if you haven't received this yet, we'll be happy to give you a quote. Just let us know. Contact details are on our website.

    Hope this helps vivatifosi. Let me know if you need any more information as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • vivatifosi
    • By vivatifosi 10th Mar 17, 12:44 AM
    • 16,871 Posts
    • 106,070 Thanks
    vivatifosi
    Thanks Malc, yes it is the old type of meter I have, so thanks for your help. It looks as though I can stay put for the time being, so pleased about that!
    Please stay safe in the sun and learn the A-E of melanoma: A = asymmetry, B = irregular borders, C= different colours, D= diameter, larger than 6mm, E = evolving, is your mole changing? Most moles are not cancerous, any doubts, please check next time you visit your GP.
  • E.ON Company Representative: Malc
    E.ON Economy 10 Prices
    Glad to help vivatifosi. Yes, with an older 3 rate Economy 10 meter, you won't be affected by last week's price announcement.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • jlfan
    • By jlfan 14th Mar 17, 8:48 PM
    • 29 Posts
    • 14 Thanks
    jlfan
    Have learned so much from Malc over these last few months. Having been on a call to E.On for an hour this evening, it is just a shame all Malc's colleagues aren't as knowledgable.

    We have an advantage being on this board but it does beg the question how many other people that aren't on here are getting treated incorrectly?

    My v19 finished 27/1. My electric moved away 30/1 and gas 16/2. So far so good.

    Iresa have been slow getting the closing readings to e.on - still not done the electric but I did have a gas bill through today from E.On.

    As I suspected despite being advised within the transfer window (- 49 day to + 20 days) of the end of v19 I was charged standard energy plan tariff for gas from 27/1 until 16/2.

    After speaking to 3 people, the 3rd being the most exasperating, the upshot was that my v19 finished on 27/1 - why would we keep it going after then....

    I asked to log a complaint, and was put on hold for 20 minutes, during which my wife held the phone, I had a shower, and started my dinner - at which point I gave up.

    Will try again tomorrow - another moral of this stupidly complicated energy switching process - check your bills from E.On when you go. How many people aren't checking and assume it is right.

    Will try again tomorrow...
    • icharus
    • By icharus 15th Mar 17, 12:50 AM
    • 90 Posts
    • 16 Thanks
    icharus
    Have learned so much from Malc over these last few months. Having been on a call to E.On for an hour this evening, it is just a shame all Malc's colleagues aren't as knowledgable.

    We have an advantage being on this board but it does beg the question how many other people that aren't on here are getting treated incorrectly?

    My v19 finished 27/1. My electric moved away 30/1 and gas 16/2. So far so good.

    Iresa have been slow getting the closing readings to e.on - still not done the electric but I did have a gas bill through today from E.On.

    As I suspected despite being advised within the transfer window (- 49 day to + 20 days) of the end of v19 I was charged standard energy plan tariff for gas from 27/1 until 16/2.

    After speaking to 3 people, the 3rd being the most exasperating, the upshot was that my v19 finished on 27/1 - why would we keep it going after then....

    I asked to log a complaint, and was put on hold for 20 minutes, during which my wife held the phone, I had a shower, and started my dinner - at which point I gave up.

    Will try again tomorrow - another moral of this stupidly complicated energy switching process - check your bills from E.On when you go. How many people aren't checking and assume it is right.

    Will try again tomorrow...
    Originally posted by jlfan
    You are right I didn't check my bill, but have done so now. My bill was correct. EON kept me on the V19 tariff for gas right up to 17 February.
  • E.ON Company Representative: Malc
    Switching from E.ON
    Have learned so much from Malc over these last few months. Having been on a call to E.On for an hour this evening, it is just a shame all Malc's colleagues aren't as knowledgable.

    We have an advantage being on this board but it does beg the question how many other people that aren't on here are getting treated incorrectly?

    My v19 finished 27/1. My electric moved away 30/1 and gas 16/2. So far so good.

    Iresa have been slow getting the closing readings to e.on - still not done the electric but I did have a gas bill through today from E.On.

    As I suspected despite being advised within the transfer window (- 49 day to + 20 days) of the end of v19 I was charged standard energy plan tariff for gas from 27/1 until 16/2.

    After speaking to 3 people, the 3rd being the most exasperating, the upshot was that my v19 finished on 27/1 - why would we keep it going after then....

    I asked to log a complaint, and was put on hold for 20 minutes, during which my wife held the phone, I had a shower, and started my dinner - at which point I gave up.

    Will try again tomorrow - another moral of this stupidly complicated energy switching process - check your bills from E.On when you go. How many people aren't checking and assume it is right.

    Will try again tomorrow...
    Originally posted by jlfan
    Morning jlfan and thanks for the kind words. They're appreciated. Sorry, though, that you received such poor advice when you phoned and had to wait so long to talk to someone.

    From the dates given, you're well within the Price Protection window and, as such, will stay on the cheaper prices up to the supply end date. This is usually done automatically but I suspect the gas leaving quite a time after the electric has caused the issue as it looks like it wasn't picked up this way. Don't worry, all this means is the adjustment needs to be handled manually rather than automatically.

    You're right to have opened a complaint. The Complaint Manager will be able to talk to the area looking after manual adjustments so this can be sorted.

    Sorry again for the wait and for the exasperation we caused. Let me know what happens with the complaint jlfan. Happy to take a look and see where we're at if you need me to.

    Malc
    Last edited by E.ON Company Representative: Malc; 15-03-2017 at 12:13 PM. Reason: Added text
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    Switching from E.ON
    You are right I didn't check my bill, but have done so now. My bill was correct. EON kept me on the V19 tariff for gas right up to 17 February.
    Originally posted by icharus
    Glad your switch went okay and price protection was applied as it should've been icharus.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • brewerdave
    • By brewerdave 15th Mar 17, 10:10 AM
    • 4,276 Posts
    • 1,743 Thanks
    brewerdave
    @Malc -re post#907 -don't think he HAS registered a complaint -looks like he got the run around on the phone.
    • Raxiel
    • By Raxiel 15th Mar 17, 10:17 AM
    • 260 Posts
    • 100 Thanks
    Raxiel
    Just noticed the Fixed 1 year and Saver 1 year tariffs have disappeared, only the SVR and 2 year fix available now.

    Something new coming or has E.ON just gone off one year fixes for now?
    • brewerdave
    • By brewerdave 15th Mar 17, 10:29 AM
    • 4,276 Posts
    • 1,743 Thanks
    brewerdave
    Just noticed the Fixed 1 year and Saver 1 year tariffs have disappeared, only the SVR and 2 year fix available now.

    Something new coming or has E.ON just gone off one year fixes for now?
    Originally posted by Raxiel
    After reading their results this a.m I'm surprised that they haven't withdrawn all their tariffs bar the SVR !!
    Last edited by brewerdave; 15-03-2017 at 10:36 AM.
  • E.ON Company Representative: Malc
    E.ON Complaint
    @Malc -re post#907 -don't think he HAS registered a complaint -looks like he got the run around on the phone.
    Originally posted by brewerdave
    It should've been registered brewerdave. As soon as dissatisfaction is mentioned, advisors must raise a complaint even if they can't resolve it and need to hand it off to a specialist. Not doing this breaks industry rules and has consequences for both the company and advisor. I suspect the wait was a delay connecting to the right Complaint Manager.

    Happy to check, though. I'll add a bit to my reply to jlfan.

    Thanks brewerdave.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Saver Fixed 1 Year v7 tariff
    Just noticed the Fixed 1 year and Saver 1 year tariffs have disappeared, only the SVR and 2 year fix available now.

    Something new coming or has E.ON just gone off one year fixes for now?
    Originally posted by Raxiel
    Hello Raxiel.

    We removed the E.ON Fixed 1 Year Saver version 7 from sale last Tuesday when we announced the impending increase to our standard variable prices. At the same time, we released a new 2 year fixed tariff. This is the E.ON Fixed 2 Year version 10. As you say, this leaves us with the standard tariff and the 2 year fix as the only products currently on sale through our website.

    Not aware of any replacement tariffs yet but, as you know, Helena and I are told at about the same time as they're made public. Our website is the best place to check what's happening.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Financial Results
    After reading their results this a.m I'm surprised that they haven't withdrawn all their tariffs bar the SVR !!
    Originally posted by brewerdave
    If you're interested brewerdave, I'm sure there'll be something about these results on our website soon. Not sure when as the website's currently being upgraded with the latest changes due to go live tomorrow.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • jlfan
    • By jlfan 15th Mar 17, 9:35 PM
    • 29 Posts
    • 14 Thanks
    jlfan
    Morning jlfan and thanks for the kind words. They're appreciated. Sorry, though, that you received such poor advice when you phoned and had to wait so long to talk to someone.

    From the dates given, you're well within the Price Protection window and, as such, will stay on the cheaper prices up to the supply end date. This is usually done automatically but I suspect the gas leaving quite a time after the electric has caused the issue as it looks like it wasn't picked up this way. Don't worry, all this means is the adjustment needs to be handled manually rather than automatically.

    You're right to have opened a complaint. The Complaint Manager will be able to talk to the area looking after manual adjustments so this can be sorted.

    Sorry again for the wait and for the exasperation we caused. Let me know what happens with the complaint jlfan. Happy to take a look and see where we're at if you need me to.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Hello Malc that's very kind, I will take you up on your offer to check. And to brewerdave for his input. I have been out all day today and just catching up now.

    So, I haven't heard anything today from E.On about the complaint.

    However, in fact HOWEVER (!) I just logged onto E.On to see they have now done an estimated final bill for the electricity with an inflated estimated reading and no change to the gas bill I spoke to the chap about when I logged my complaint. Arrrggghhhhh!

    Anyway I don't really know what to do now, I suspect the account is closed and I will get my refund, but I think it is about 35 short of what it should be due to the overcharges on the gas and over estimate on the electric.

    So despite the chap asking me what it would take to close my complaint I think he just lost me in the phone system and didn't bother to do anything else. Very disappointing.

    Can you help me?

    PS - Malc - my wife just told me I had a call,from a Ricardo this evening, and he wants to speak to me tomorrow, so maybe I spoke too soon re the complaint - maybe he has the magic wand to sort all this out...so I won't bother you for now. Will let you know how it goes as you say. Thanks again.
    Last edited by jlfan; 15-03-2017 at 10:00 PM. Reason: PS added
  • E.ON Company Representative: Malc
    Switching from E.ON
    Hello Malc that's very kind, I will take you up on your offer to check. And to brewerdave for his input. I have been out all day today and just catching up now.

    So, I haven't heard anything today from E.On about the complaint.

    However, in fact HOWEVER (!) I just logged onto E.On to see they have now done an estimated final bill for the electricity with an inflated estimated reading and no change to the gas bill I spoke to the chap about when I logged my complaint. Arrrggghhhhh!

    Anyway I don't really know what to do now, I suspect the account is closed and I will get my refund, but I think it is about 35 short of what it should be due to the overcharges on the gas and over estimate on the electric.

    So despite the chap asking me what it would take to close my complaint I think he just lost me in the phone system and didn't bother to do anything else. Very disappointing.

    Can you help me?

    PS - Malc - my wife just told me I had a call,from a Ricardo this evening, and he wants to speak to me tomorrow, so maybe I spoke too soon re the complaint - maybe he has the magic wand to sort all this out...so I won't bother you for now. Will let you know how it goes as you say. Thanks again.
    Originally posted by jlfan

    You're welcome jlfan. Happy to help.

    The estimated electricity bill could've come about for a couple of reasons. We might've received readings from the new supplier via the third party (Data Collector). These will be shown as estimated as they're not from you or a meter reader. If this is the case and the third party has amended the readings, both we and your new supplier will use the same readings to open and close our respective accounts. This makes sure the same energy is only charged once.

    These readings can be challenged through an industry wide process known as an Agreed Readings Dispute (ARD). Provided, that is, the difference is greater than a set threshold of 250 kWh. If below this threshold, the readings will stand. Totally understand this means paying one supplier for more kWhs than expected but it's balanced out by paying the other for less.

    Alternatively, if we're still waiting for readings from the new supplier, it could be we've automatically raised this estimate. Don't worry, if this is the case, we'll issue a revised final bill once we receive verified readings from the third party.

    Sorry to speculate jlfan but hope it's of help. You know where I am if you need me.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • garysprake
    • By garysprake 29th Mar 17, 4:44 PM
    • 2 Posts
    • 1 Thanks
    garysprake
    Switch to eon
    Applied to switch my electricity supply to eon from sse through this site. Received a welcome e-mail from eon which had the wrong address and an incorrect standing charge.
    Telephoned them to point out the errors but gave up holding after 25 minutes so cancelled the switch by e-mail.
    Complete waste of my time.
    • Raxiel
    • By Raxiel 29th Mar 17, 11:55 PM
    • 260 Posts
    • 100 Thanks
    Raxiel
    Applied to switch my electricity supply to eon from sse through this site. Received a welcome e-mail from eon which had the wrong address and an incorrect standing charge.
    Telephoned them to point out the errors but gave up holding after 25 minutes so cancelled the switch by e-mail.
    Complete waste of my time.
    Originally posted by garysprake
    E.ON discount the standing charge for each fuel by 35 a year if you pay by direct debit, so if the ST was about 9.5p more than you were expecting it may be related to that.
    • Floozie
    • By Floozie 30th Mar 17, 1:35 PM
    • 229 Posts
    • 210 Thanks
    Floozie
    Eon-smart meters
    Don't know if I am on the correct thread but will try here as it relates to Eon. I received an emial from them saying my meter is being phased out and I need to have it changed to a smart meter which I do not want. Do I have to change my meter or are they just using bully boy tactics?
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