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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 3:55 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Co-operative Energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 3:55 PM
    Co-operative Energy reviews: Give your feedback 28th Jan 13 at 3:55 PM
    This is a feedback thread on energy supplier

    Co-operative Energy


    Please share your experience with other MoneySavers. Click reply to take part.
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Last edited by MSE Andrea; 11-09-2017 at 1:13 PM.
Page 2
    • macman
    • By macman 19th Feb 13, 11:18 AM
    • 41,422 Posts
    • 17,043 Thanks
    macman
    But a month ago they wouldn't have made the decision to increase their prices anyway...
    If you object to the increase, you can initiate another switch the day you go on supply with them, as long as you are prepared to pay any ETC applying.
    If you pick a variable tariff, the price can rise at any time. If you want to avoid this, pick a fixed tariff.
    Last edited by macman; 19-02-2013 at 11:24 AM.
    No free lunch, and no free laptop
  • carmel11
    I joined them in early jan on a fixed , which I can leave without penalty which I thought was a great deal . Hopefully that won't be affected. They have a Freephone number so I will ring and check today. They only send statements out every 3 months so I keep an eye on my usage myself. They don't penalise you if you don't pay by direct debit, and its possible to pay the bill as you go along online so once I get this bad weather out of the way I am going to cancel my direct debit.
    I would have preferred to be able to track my usage online like some utility companies let you do, but their website doesn't allow this, although it allows you to see your meter readings it doesn't simply show you your usage.
    Last edited by carmel11; 20-02-2013 at 7:33 AM.
  • Wywth
    I initiated a change from Southern Electric to Co-operative Energy nearly a month ago. A letter arrived today, dated the 12th of February, -

    'we are increasing our prices for new customers who switch to Co-operative Energy on or after 12th February 2013. Our electricity prices will increase by 9.0% and our gas prices will increase by 8.5%.'

    Blah blah blah 'You do not need to take any action as a result of this letter.'

    Since they hadn't bothered to send me anything before this letter, I haven't officially switched yet, so I will be stuck with the higher prices. How nice for them.
    Originally posted by Pleaseadvise
    As your application to switch was made before 12 Feb, then you will not be affected by the price rises until 15 April.

    You will also have an opportunity to reject the price increase (but then you will have to switch supplier again)
    • Paul_01
    • By Paul_01 20th Feb 13, 3:11 PM
    • 352 Posts
    • 248 Thanks
    Paul_01
    As your application to switch was made before 12 Feb, then you will not be affected by the price rises until 15 April.

    You will also have an opportunity to reject the price increase (but then you will have to switch supplier again)
    Originally posted by Wywth
    Has it been confirmed that existing customers will be hit with the price rise on April 15th? Or, have they just said that existing customers' current rates are being held till at least 15th April?
    • mardatha
    • By mardatha 20th Feb 13, 4:16 PM
    • 14,163 Posts
    • 132,310 Thanks
    mardatha
    We switched a year ago and they've been perfect ever since. Easy to talk to and deal with.
  • Wywth
    Has it been confirmed that existing customers will be hit with the price rise on April 15th? Or, have they just said that existing customers' current rates are being held till at least 15th April?
    Originally posted by Paul_01
    Existing customers (who signed up before 12 Feb) have been promised their prices will be frozen until 15 April.

    We all know what a song and dance Martin made about Eon who last year promised to freeze prices until 1st Jan.
    (they increased them effective 18 Jan)

    Customers will get at least 1 month notice of any price increase.
    (so customers on their Pioneer tariff should look out for a letter dropping through their mail box around the middle of next month )
  • carmel11
    Just did a little email yesterday, they replied the next day, perfect.
  • MrsBinky
    Co-op con artists!
    Half way through the switching process from e-on (apparently the cooling off period has lapsed but we havnt officially started with co op yet as not been asked to give meter readings) as they came up loads cheapest in recent search, only to get a lovely letter today saying new customers are getting their prices hiked around 9% any new customers after feb 12th!!! Scandal - and where do we stand? Are we officially new customers or not because we started the switch over a month ago? I shall be making angry enquiries in to this soon!
    • Paul_01
    • By Paul_01 21st Feb 13, 9:10 PM
    • 352 Posts
    • 248 Thanks
    Paul_01
    Half way through the switching process from e-on (apparently the cooling off period has lapsed but we havnt officially started with co op yet as not been asked to give meter readings) as they came up loads cheapest in recent search, only to get a lovely letter today saying new customers are getting their prices hiked around 9% any new customers after feb 12th!!! Scandal - and where do we stand? Are we officially new customers or not because we started the switch over a month ago? I shall be making angry enquiries in to this soon!
    Originally posted by MrsBinky
    Just read this thread, you'll find the answer to your query.

    "Con-artists" is a bit of an over reaction.......
  • MrsBinky
    Just read this thread, you'll find the answer to your query.

    "Con-artists" is a bit of an over reaction.......
    Originally posted by Paul_01
    Undecided yet - you can't be too sure with these companies what tricks they will come up with, even if we dont fall in to the new price rise at the moment we still have to switch again come April. All the energy companies are as bad as one another in my opinion and the new regulations can't come soon enough
    • kingstreet
    • By kingstreet 9th Apr 13, 3:45 PM
    • 32,366 Posts
    • 17,376 Thanks
    kingstreet
    Another increase in the Pioneer rates today, WEF 9 May;-

    Electricity 11.37p to 12.46p

    Elec Standing Charge £63 to £73

    Gas 3.8p to 4.12p

    Gas Standing Charge £64.26 to £73.

    These are Midlands, ex-MEB, prices.
    I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.
    • Paul_01
    • By Paul_01 9th Apr 13, 3:52 PM
    • 352 Posts
    • 248 Thanks
    Paul_01
    Yep, I've just received the same email.

    Virtually wipes out the savings I was making. I'll have to do another comparison to see if its worth switching again.
  • Wywth
    Another increase in the Pioneer rates today, WEF 9 May;-

    Electricity 11.37p to 12.46p

    Elec Standing Charge £63 to £73

    Gas 3.8p to 4.12p

    Gas Standing Charge £64.26 to £73.

    These are Midlands, ex-MEB, prices.
    Originally posted by kingstreet
    This is the increase for existing customers. New customers are already paying the higher rates
    (Existing customers got 3 weeks longer at the lower rates than I had presumed)

    The precise increase depends on where you live and how much energy you use. The average increase for an average consumer is 8.5% for gas and 9.0% for electricity . This equates to an increase of about £8.39 per month for an average dual fuel consumer.


    When do new prices take effect?
    From 9th May 2013 for all customers on supply on our Pioneer tariff. New customers who signed up on or after 12th February 2013 are already paying the new rates.
    Last edited by Wywth; 09-04-2013 at 4:15 PM.
    • MillicentBystander
    • By MillicentBystander 9th Apr 13, 5:58 PM
    • 3,450 Posts
    • 2,225 Thanks
    MillicentBystander
    Is it just me thinking Co-Op's foray into the energy market has been pretty disappointing so far?
    • Nada666
    • By Nada666 9th Apr 13, 8:39 PM
    • 4,869 Posts
    • 3,888 Thanks
    Nada666
    Why is it disappointing? The fact that their prices are comparable to other suppliers which indicates others are charging a fair price?
    • bubieyehyeh
    • By bubieyehyeh 9th Apr 13, 9:10 PM
    • 362 Posts
    • 103 Thanks
    bubieyehyeh
    I've been far from impressed with Co-op, numerous techical problems and several clueless call centre staff.

    Currently I can no longer enter any meter readings via my online account. Not sure if this problem is affecting everyone or just broken for me.
    • MillicentBystander
    • By MillicentBystander 10th Apr 13, 12:12 AM
    • 3,450 Posts
    • 2,225 Thanks
    MillicentBystander
    Why is it disappointing? The fact that their prices are comparable to other suppliers which indicates others are charging a fair price?
    Originally posted by Nada666

    Comparable in what way?

    http://www.ukpower.co.uk/home_energy/compare/dual/WGEU9HJ4
    Last edited by MillicentBystander; 10-04-2013 at 12:15 AM.
  • meggsy
    I've been very happy with the Co-op apart from a couple of niggles.
    I switched us in July 2011 and have been on the fixed tariff since July 2012.
    This tariff does have an early exit penalty of £30 per fuel.

    Bills are easy to understand and they haven't changed the direct debit at all since switching as other suppliers do.

    I put meter reads into a calculator so when the March bill arrived there were no nasty surprises

    http://www.ukpower.co.uk/tools/smart_meter_calculator/
    Last edited by meggsy; 10-04-2013 at 9:58 AM. Reason: to add the early exit penalty
    • MillicentBystander
    • By MillicentBystander 10th Apr 13, 10:10 AM
    • 3,450 Posts
    • 2,225 Thanks
    MillicentBystander
    Would that be the fixed deal with exit penalties they originally pledged they would never do?
  • meggsy
    Would that be the fixed deal with exit penalties they originally pledged they would never do?
    Originally posted by MillicentBystander
    er ... yes, added to my post just for you
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