Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 3:55 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Co-operative Energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 3:55 PM
    Co-operative Energy reviews: Give your feedback 28th Jan 13 at 3:55 PM
    This is a feedback thread on energy supplier

    Co-operative Energy


    Please share your experience with other MoneySavers. Click reply to take part.
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Last edited by MSE Andrea; 11-09-2017 at 1:13 PM.
Page 1
  • G Wizz
    • #2
    • 6th Feb 13, 1:37 PM
    • #2
    • 6th Feb 13, 1:37 PM
    What?! No feedback yet?? I was thinking about changing to these as this company comes up second behind Spark who don't really have many good reviews!
    • Paul_01
    • By Paul_01 6th Feb 13, 2:08 PM
    • 352 Posts
    • 248 Thanks
    Paul_01
    • #3
    • 6th Feb 13, 2:08 PM
    • #3
    • 6th Feb 13, 2:08 PM
    I put my switch request in about a week or so ago, and will report back as to how it goes.

    All that has happened so far is that I received an email from Coop asking for the meter reference numbers as they couldn't find them on the national database. I replied same day.

    Coop came up as my cheapest option when I did the comparison, and they seem to keep their prices quite steady. Hopefully I won't regret the move.
    • oldskoo1
    • By oldskoo1 6th Feb 13, 3:32 PM
    • 599 Posts
    • 504 Thanks
    oldskoo1
    • #4
    • 6th Feb 13, 3:32 PM
    • #4
    • 6th Feb 13, 3:32 PM
    My switch form BG went smooth a few years ago

    My switch from N-Power not so smooth when i moved into a new house. I wasn't issued an online account and couldn't submit meter readings. Also i had to do some additional chasing which meant ringing n-power and being passed around the system until someone could help. (N-Power have a department for everything).

    This second switch had complication because my house has what they call an unadopted meter. I think it means the meter is not a grid meter, instead it belongs to the housing developer.

    I dont think the switching complications were down to the co-op, although not being able to carry on with my same account login and password was a bit of a pain as i like to submit readings conveniently. I was told to wait a few months before being able to access the account.

    Apart from that they have been much better to deal with than other companies, easy to contact, via phone, usually picking up within a minute or so unless it's lunch time and their email support is responsive too.

    Prices, not the absolute cheapest but quite close. Their simple pricing and tariff structure and responsive support makes them the best for me.
    • Paul_01
    • By Paul_01 7th Feb 13, 3:22 PM
    • 352 Posts
    • 248 Thanks
    Paul_01
    • #5
    • 7th Feb 13, 3:22 PM
    • #5
    • 7th Feb 13, 3:22 PM
    Ok, as posted above I'm currently switching from EON to Coop. I received an email a week ago asking me to provide the gas meter details as they couldn't be found on the national database. I replied same day.

    Today I received the same email asking me to provide the gas meter details again. I decided to call them. After waiting about 5 minutes to get through a very helpful chap took the details over the phone and updated their system accordingly. This started the 35 day clock ticking apparently, so I should now have switched mid March.

    My advice to anyone who gets this email is NOT to reply by email, best to call them.

    Looks like we're back on track now.
    • vm2pensioner
    • By vm2pensioner 7th Feb 13, 5:38 PM
    • 122 Posts
    • 49 Thanks
    vm2pensioner
    • #6
    • 7th Feb 13, 5:38 PM
    • #6
    • 7th Feb 13, 5:38 PM
    Coop was supposed to take over my gas and electricity on 23 Jan. Just contacted my old supplier as gas still showing on account - was informed that no request had been made to take over gas (according to national database). Long time on hold to Coop - person I eventually spoke to was on the overflow team - didn't know anything and could only pass the message on. No idea when they would get back to me. No email reply either.

    Also had email earlier last month saying there was a mix-up on database for electricity - no mention of gas, however

    Beginning to make edf and npower seem efficient!
  • newman11
    • #7
    • 8th Feb 13, 2:20 AM
    • #7
    • 8th Feb 13, 2:20 AM
    I put my switch request in about a week or so ago, and will report back as to how it goes.

    All that has happened so far is that I received an email from Coop asking for the meter reference numbers as they couldn't find them on the national database. I replied same day.

    Coop came up as my cheapest option when I did the comparison, and they seem to keep their prices quite steady. Hopefully I won't regret the move.
    Originally posted by Paul_01
    How much cheaper were they and who are you switching from?
  • newman11
    • #8
    • 8th Feb 13, 2:22 AM
    • #8
    • 8th Feb 13, 2:22 AM
    Prices, not the absolute cheapest but quite close. Their simple pricing and tariff structure and responsive support makes them the best for me.
    Originally posted by oldskoo1
    I understand they're not the absolute cheapest but how did you find their price changes in the last few years compared with what you were paying with BG and Npower?

    I'm thinking of changing to them myself but don't want to switch if their prices tend to match BG after a few months.
  • newman11
    • #9
    • 8th Feb 13, 2:25 AM
    • #9
    • 8th Feb 13, 2:25 AM
    Coop was supposed to take over my gas and electricity on 23 Jan. Just contacted my old supplier as gas still showing on account - was informed that no request had been made to take over gas (according to national database). Long time on hold to Coop - person I eventually spoke to was on the overflow team - didn't know anything and could only pass the message on. No idea when they would get back to me. No email reply either.

    Also had email earlier last month saying there was a mix-up on database for electricity - no mention of gas, however

    Beginning to make edf and npower seem efficient!
    Originally posted by vm2pensioner
    I think that's what I'm a bit worried about, I've never had any issues with BG or getting through to their customer service and I would rather pay a bit more but the saving for me is too tempting to ignore at the moment,
    • vm2pensioner
    • By vm2pensioner 8th Feb 13, 11:03 AM
    • 122 Posts
    • 49 Thanks
    vm2pensioner
    I think that's what I'm a bit worried about, I've never had any issues with BG or getting through to their customer service and I would rather pay a bit more but the saving for me is too tempting to ignore at the moment,
    Originally posted by newman11
    Managed to speak to someone today - very helpful man discovered there was an error - apparently, incorrect meter reference (another address in the same street) was taken by CE from data base. Strange, though, that no one had contacted me when the old company received / refused (?) the request or let me know there was a problem and there was no entry on my account for gas. CE even failed to input the meter readings I gave them correctly and estimated the electricity instead, though showing this as "meter reading" and not "estimate" on the account!
    Says they will have to start the transfer all over again, so more delay. The Coop price fix will be about to end by then.

    Still awaiting formal reply - very nice people, but another example of system failure ("computer says no") with no real supervision of what actually goes on?
  • Icelady
    I'm mindful it could take a while but I've switched via e-mail this morning so let's see how long it really takes.
    • bebewoo
    • By bebewoo 8th Feb 13, 12:43 PM
    • 599 Posts
    • 740 Thanks
    bebewoo
    I just switched from Spark to the Co-op.
    The switch was very smooth, it took about six weeks.
    They kept me updated by email, and sent me details of the exact date the they would be requesting switchover from Spark. This came in very handy, as I rang up Spark the day before to pay my account up to that date. I had heard that Spark try to keep you by claiming that you have outstanding debts, but that was not possible for them this time, as I was completely not owing them a penny on the date of the switchover request.
    The actual switchover happened about four weeks after the switchover request to Spark.
    The Coop did not take closing readings from Spark and estimated them, but that worked out OK for me.
    I have only rung the Coop once, and was on hold for about 10 minutes, but the information system does tell you the position in the queue so you can abandon the call if the queue is long. The operative I spoke to was helpful and knew his stuff, it was just an enquiry about meter readings.
    No problems so far, but early days, I have only been with them a month. Their prices are low, not the lowest, but reasonable, so I will stick with them if the service is good.
  • newman11
    I'm mindful it could take a while but I've switched via e-mail this morning so let's see how long it really takes.
    Originally posted by Icelady
    How much was your saving Icelady and who are you switching from?
  • newman11
    I just switched from Spark to the Co-op.
    Originally posted by bebewoo
    Did you switch both gas and elec? can i ask what the saving was?
  • newman11
    Here is a useful bit of info from the co-op site for people thinking of changing, there maybe a price increase in a couple of months. So any savings that you see now might be a lot less in 2 months but that all depends on how much they increase and what the other companies do etc....

    "To give our customers certainty and peace of mind at a time of year when energy bills are rising, we are promising not to increase our prices until Spring 2013 (15 April 2013 to be precise) at the earliest"
    • Paul_01
    • By Paul_01 8th Feb 13, 4:11 PM
    • 352 Posts
    • 248 Thanks
    Paul_01
    How much cheaper were they and who are you switching from?
    Originally posted by newman11
    Sorry, I hadn't noticed your question.

    It was about a 20% saving compared to EON.
    • Phosphoric
    • By Phosphoric 9th Feb 13, 10:06 AM
    • 18 Posts
    • 6 Thanks
    Phosphoric
    Here is a useful bit of info from the co-op site for people thinking of changing, there maybe a price increase in a couple of months. So any savings that you see now might be a lot less in 2 months but that all depends on how much they increase and what the other companies do etc....

    "To give our customers certainty and peace of mind at a time of year when energy bills are rising, we are promising not to increase our prices until Spring 2013 (15 April 2013 to be precise) at the earliest"
    Originally posted by newman11
    Oh no

    I'm just in the process of switching to Coop from nPower. Just had my welcome pack and therefore the cooling off period has just started.
    Big mistake ??
    • Paul_01
    • By Paul_01 9th Feb 13, 11:13 AM
    • 352 Posts
    • 248 Thanks
    Paul_01
    Oh no

    I'm just in the process of switching to Coop from nPower. Just had my welcome pack and therefore the cooling off period has just started.
    Big mistake ??
    Originally posted by Phosphoric
    I doubt it. The quote relates to a fixed term ending - so its simply guaranteeing that prices won't be put up before this date. It doesn't mean prices will definitely go up on this date.

    Looking at Coop's track record they don't have a history of alarming increases in price. They seem pretty steady to me.

    I wouldn't worry if I was you. I'm at the same stage (within my cooling off period) and I'm happy to continue with the switch.
    • vm2pensioner
    • By vm2pensioner 13th Feb 13, 4:55 PM
    • 122 Posts
    • 49 Thanks
    vm2pensioner
    Here is a useful bit of info from the co-op site for people thinking of changing, there maybe a price increase in a couple of months. So any savings that you see now might be a lot less in 2 months but that all depends on how much they increase and what the other companies do etc....

    "To give our customers certainty and peace of mind at a time of year when energy bills are rising, we are promising not to increase our prices until Spring 2013 (15 April 2013 to be precise) at the earliest"
    Originally posted by newman11
    And guess what? They are increasing their prices on 15 April!
    • Pleaseadvise
    • By Pleaseadvise 19th Feb 13, 10:53 AM
    • 124 Posts
    • 157 Thanks
    Pleaseadvise
    I initiated a change from Southern Electric to Co-operative Energy nearly a month ago. A letter arrived today, dated the 12th of February, -

    'we are increasing our prices for new customers who switch to Co-operative Energy on or after 12th February 2013. Our electricity prices will increase by 9.0% and our gas prices will increase by 8.5%.'

    Blah blah blah 'You do not need to take any action as a result of this letter.'

    Since they hadn't bothered to send me anything before this letter, I haven't officially switched yet, so I will be stuck with the higher prices. How nice for them.
    PPI on Natwest loan, Barclayloan, MBNA credit card, and Mortgagecare all repaid just for asking in 2012/2013!

    Barclaycard - PPI refund refused 26/01/13, ombudsman upheld 12 May 2014, Barclays resisted until March 2015 - FOS say Barclays are calculating an offer, they have 8 weeks.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,730Posts Today

8,195Users online

Martin's Twitter