Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    rubble2
    Free upgrade to BT Infinity
    • #1
    • 21st Jan 13, 11:34 AM
    Free upgrade to BT Infinity 21st Jan 13 at 11:34 AM
    Hi,

    I just received a letter from BT offering me a free upgrade to BT Infinity.

    It says :-

    'We are currently upgrading our broadband service in your area to make it faster. You will be upgraded to BT Infinity fibre optic broadband for no extra charge at a time that suits you. There will be no change to your existing contract term or charges - the amount you pay will remain the same.

    It then quotes a phone number to ring and a code to use in order to arrange an engineer visit.

    Anyone else seen this?

    I am currently on Broadband option 3 (unlimited downloads) I therefore assume that I will be put on the equivalent service with Infinity.

    Sounds too good to be true, any thoughts?
Page 1
  • Gordon Hose
    • #2
    • 21st Jan 13, 1:52 PM
    • #2
    • 21st Jan 13, 1:52 PM
    My thought would be to call the number and see what the score is.
  • VisionMan
    • #3
    • 21st Jan 13, 2:19 PM
    • #3
    • 21st Jan 13, 2:19 PM
    Hi,

    I just received a letter from BT offering me a free upgrade to BT Infinity.

    It says :-

    'We are currently upgrading our broadband service in your area to make it faster. You will be upgraded to BT Infinity fibre optic broadband for no extra charge at a time that suits you. There will be no change to your existing contract term or charges - the amount you pay will remain the same.

    It then quotes a phone number to ring and a code to use in order to arrange an engineer visit.

    Anyone else seen this?

    I am currently on Broadband option 3 (unlimited downloads) I therefore assume that I will be put on the equivalent service with Infinity.

    Sounds too good to be true, any thoughts?
    Originally posted by rubble2
    Hi,

    And yes it's true. I too was on BT BB option 3, and I am now on BT Infinity Unlimited for no extra cost or extension of contract either.
  • rubble2
    • #4
    • 21st Jan 13, 3:00 PM
    • #4
    • 21st Jan 13, 3:00 PM
    Thanks for both replies, have rung BT and it is indeed true.

    VisionMan, As you have already agreed to this, do you know what the situation is when you come to renew your contract? will they maintain your contract price or will there be an increase as you are now using Infinity?
  • VisionMan
    • #5
    • 21st Jan 13, 4:34 PM
    • #5
    • 21st Jan 13, 4:34 PM
    Thanks for both replies, have rung BT and it is indeed true.

    VisionMan, As you have already agreed to this, do you know what the situation is when you come to renew your contract? will they maintain your contract price or will there be an increase as you are now using Infinity?
    Originally posted by rubble2
    I've been told by other BT customers it will then be full price. If this happens I'll go ballistic and pursue my complaint via the BT Mods, as I've never paid BT full price for anything. So it's a wait-and-see situation.
  • rubble2
    • #6
    • 21st Jan 13, 4:52 PM
    • #6
    • 21st Jan 13, 4:52 PM
    Thanks for that, I have spoken to BT and asked what happens at renewal time, they assured me that the price would not increase but I think we all know how reliable that information will prove to be!.

    I suppose there is always the option of leaving if they don't play ball ( or could you downgrade again to standard BB?)
  • CHRISSYG
    • #7
    • 21st Jan 13, 8:17 PM
    • #7
    • 21st Jan 13, 8:17 PM
    I've just had a call about changing to infinity,we will upgrade on Jan 29th,I was told it would be the start of a new 18 month contract but as we have only been with them for 3 months it's not a big deal.
    I just hope it's half as good as they said.
    2015 goals clear the following debts

    Debt 1 ------728 557 500
  • VisionMan
    • #8
    • 21st Jan 13, 8:31 PM
    • #8
    • 21st Jan 13, 8:31 PM
    I've just had a call about changing to infinity,we will upgrade on Jan 29th,I was told it would be the start of a new 18 month contract but as we have only been with them for 3 months it's not a big deal.

    I just hope it's half as good as they said.
    Originally posted by CHRISSYG
    Oh it rocks!
  • Viscount
    • #9
    • 22nd Jan 13, 10:20 AM
    • #9
    • 22nd Jan 13, 10:20 AM
    Its true,
    I have BT infinity installed last year. Nice Lady from BT suggested I could get it as a free upgrade and they would lower my line rental too. No brainer. Good product so far - but then I live quite close to the exchange.
  • Phantom Flan Flinger
    .....but then I live quite close to the exchange.
    Originally posted by Viscount
    In the case of Infinity, the factor is now your distance to your nearest street box.

    My ADSL speed was only 3 Meg down, Infinity for me is 74 Meg down.
    Dave.
  • CarolynCh
    OP - what price were you paying on BTBB option 3? They don't seem to have any unlimited BB option available on their website any more, just either 10GB or 40GB per month. Are you getting the unlimited infinity (advertised at 26 per month) for no extra cost?

    We have had (unlimited) infinity for a couple of years now and upgraded to the "max 76MB" in November (although we only get about 53MB). The price was 26.80 and the upgrade was the same price (but advertised at 26). We just got our bill and they have increased the price to 28.35 from 5 Jan. I have complained (as it is still advertised at 26) and they have given us an immediate refund of 12 x 2.35 (28.20). This is great but obviously I am interested to see if other people are getting it much cheaper and complain again! (changing to a different supplier is not an option as my DH needs it for work so we can't afford any down time or mess ups).
  • VisionMan
    @CarolynCh

    Carolyn, have you never negotiated a discount at renewal with BT?
  • rubble2
    OP - what price were you paying on BTBB option 3? They don't seem to have any unlimited BB option available on their website any more, just either 10GB or 40GB per month. Are you getting the unlimited infinity (advertised at 26 per month) for no extra cost?

    We have had (unlimited) infinity for a couple of years now and upgraded to the "max 76MB" in November (although we only get about 53MB). The price was 26.80 and the upgrade was the same price (but advertised at 26). We just got our bill and they have increased the price to 28.35 from 5 Jan. I have complained (as it is still advertised at 26) and they have given us an immediate refund of 12 x 2.35 (28.20). This is great but obviously I am interested to see if other people are getting it much cheaper and complain again! (changing to a different supplier is not an option as my DH needs it for work so we can't afford any down time or mess ups).
    Originally posted by CarolynCh
    CarolynCh

    I am currently on BB option3 (unlimited) and am paying about 13.50 a month ( + line rental). When I rang BT I was told that I would get Infinity (unlimited) at absolutely no extra cost to what I am paying now and that there would be no change to my contract dates.

    That all sounds good but I need to confirm with them what will happen when my current contract expires ( May) as I would be most displeased if they then try and charge me the going rate for Infinity on renewal. Not sure they could get away with that really but it is BT we are talking about, still I can always go to a different supplier in May if they won't play ball
  • CarolynCh
    @CarolynCh

    Carolyn, have you never negotiated a discount at renewal with BT?
    Originally posted by VisionMan
    We pay the line rental saver up front (one 12 month contract) and also are on a continuous 12 month contract (second 12 month contract) to get evening & weekend calls included for nothing but I don't think I knew we actually had a "renewal" for the infinity - it was just on a continuous contract before I upgraded the speed last November (which is now presumably 3rd 12 month contract) as far as I knew.

    I had no idea that they would negotiate on the line rental saver or anything else for that matter - I have enough difficulty getting them to admit that they are wrong each time the end of our "stay with us for 12 months for free evening/weekend" contract comes around and they try to charge us before they renew.

    TBH, since we don't pay for any calls with BT (use 18185 for daytime calls), they would probably tell us to get lost and go to another supplier anyway!
  • CarolynCh
    CarolynCh

    I am currently on BB option3 (unlimited) and am paying about 13.50 a month ( + line rental). When I rang BT I was told that I would get Infinity (unlimited) at absolutely no extra cost to what I am paying now and that there would be no change to my contract dates.

    That all sounds good but I need to confirm with them what will happen when my current contract expires ( May) as I would be most displeased if they then try and charge me the going rate for Infinity on renewal. Not sure they could get away with that really but it is BT we are talking about, still I can always go to a different supplier in May if they won't play ball
    Originally posted by rubble2
    It will be interesting to know how you get on - I might need to try a bit of negotiation after checking what other suppliers are offering for fibre optic too.
  • VisionMan
    We pay the line rental saver up front (one 12 month contract) and also are on a continuous 12 month contract (second 12 month contract) to get evening & weekend calls included for nothing but I don't think I knew we actually had a "renewal" for the infinity - it was just on a continuous contract before I upgraded the speed last November (which is now presumably 3rd 12 month contract) as far as I knew.

    I had no idea that they would negotiate on the line rental saver or anything else for that matter - I have enough difficulty getting them to admit that they are wrong each time the end of our "stay with us for 12 months for free evening/weekend" contract comes around and they try to charge us before they renew.

    TBH, since we don't pay for any calls with BT (use 18185 for daytime calls), they would probably tell us to get lost and go to another supplier anyway!
    Originally posted by CarolynCh
    Carolyn, theres no such thing as a continuous 12 month contract. Once you first initial contract is up, it then switches to a mth-to-mth contact. So you need to ring BT and 1, ask them if your in contact at the moment and 2, if you are, ask them when is it due for renewal.

    Then, do your homework as to what other providers will offer you to switch from BT. Then, one month before renewal, or now if your not in contract, ring BT on 150 and select cancellations. Tell them what you've been offered elsewhere and you want to cancel. Then say something nice like 'which is a pity really, as I've never had any problems with BT' and oh yes, they'll offer you discounts to keep you.

    Use this broadband checker to see who is available in your area so you know who to ring to check alternate offers -

    http://www.samknows.com/broadband/broadband_checker

    And good luck.
  • CarolynCh
    Carolyn, theres no such thing as a continuous 12 month contract. Once you first initial contract is up, it then switches to a mth-to-mth contact. So you need to ring BT and 1, ask them if your in contact at the moment and 2, if you are, ask them when is it due for renewal.

    Then, do your homework as to what other providers will offer you to switch from BT. Then, one month before renewal, or now if your not in contract, ring BT on 150 and select cancellations. Tell them what you've been offered elsewhere and you want to cancel. Then say something nice like 'which is a pity really, as I've never had any problems with BT' and oh yes, they'll offer you discounts to keep you.

    Use this broadband checker to see who is available in your area so you know who to ring to check alternate offers -

    http://www.samknows.com/broadband/broadband_checker

    And good luck.
    Originally posted by VisionMan
    I think the problem we have (and this is probably why they do it) is that our line rental saver contract and "stay with us for 12 months to get free evening and weekend calls" are both different dates (November and March I think) so unless we let one of them lapse and switch to a "month-by-month" contract (which will cost us more or lose us the free evening & weekend), we don't have any point in time when we are not "in contract" in order for me to tell them I want to cancel. (the new twelve month infinity contract runs to November 2013 which is about the same time as my line rental saver).
  • rhb1
    We received this same letter from BT in October. We decided to run with the 'Free Upgrade'.
    However we just got our most recent bill and are being charged 44 instead of our normal 30. When i called BT they said it was because our contract had ended and we then had to pay for the Infinity.
    I will be contacting BT as not only were we not informed there would be increased charges when our contract ended they also didn't give us forwarning that out contract was coming to an end which i found quite unusual.
    They also said once on infinity you can not go back to copper broadband.
    I'm furious!
  • VisionMan
    We received this same letter from BT in October. We decided to run with the 'Free Upgrade'.
    However we just got our most recent bill and are being charged 44 instead of our normal 30. When i called BT they said it was because our contract had ended and we then had to pay for the Infinity.
    I will be contacting BT as not only were we not informed there would be increased charges when our contract ended they also didn't give us forwarning that out contract was coming to an end which i found quite unusual.
    They also said once on infinity you can not go back to copper broadband.
    I'm furious!
    Originally posted by rhb1
    Then cancel it. #%$ em. And that bit about not being able to go back to copper BB isn't true. Or just renew. And get your discounts again (if you go through cancellations, that is).
  • rubble2
    We received this same letter from BT in October. We decided to run with the 'Free Upgrade'.
    However we just got our most recent bill and are being charged 44 instead of our normal 30. When i called BT they said it was because our contract had ended and we then had to pay for the Infinity.
    I will be contacting BT as not only were we not informed there would be increased charges when our contract ended they also didn't give us forwarning that out contract was coming to an end which i found quite unusual.
    They also said once on infinity you can not go back to copper broadband.
    I'm furious!
    Originally posted by rhb1
    To be fair this has happened to me before, once your contract ends any discounts you have finish and you need to renegotiate the terms of a new contract. You really need to keep on top of when your contract ends and make sure you renegotiate a month in advance so that if you want to leave you can give sufficient notice not to incur any penalties or price increases.
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,007Posts Today

5,640Users online

Martin's Twitter