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    • spinningsheep
    • By spinningsheep 19th Jan 13, 4:34 PM
    • 969Posts
    • 741Thanks
    Economy Energy, who are they?
    • #1
    • 19th Jan 13, 4:34 PM
    Economy Energy, who are they? 19th Jan 13 at 4:34 PM
    Who are these people? Never heard of them, had a rep stop me in the street a few days back and I gather they only offer prepay and the rep told me THEY supply the energy, nobody is behind them like Sainsburys Energy and BG for eg, but their website seems vague!
Page 8
    • Hengus
    • By Hengus 23rd Mar 16, 9:13 PM
    • 2,302 Posts
    • 1,204 Thanks
    This Company does appear to have problems:
    • cpartist265
    • By cpartist265 23rd Mar 16, 9:16 PM
    • 5 Posts
    • 0 Thanks
    i did the same & got email but it did not say anything about paying anything but i did look at the daily standing charge & it said £26.00p i hope this is rong.
    This is for the gas.
    • cpartist265
    • By cpartist265 23rd Mar 16, 9:30 PM
    • 5 Posts
    • 0 Thanks
    you dont need a quote to leave a supplyer but the supplyer you want to switch to can do a quote based on your meter readings that you can supply.
    • sarahhalk
    • By sarahhalk 25th May 16, 2:39 PM
    • 1 Posts
    • 0 Thanks
    please to all who read this, DO NOT go with economy energy, 2-3 years ago I was stopped by a rep, I told her I would need to speak to my partner about changing as he pays the bills, two weeks later BG wrote saying sorry I had left their company, she had put me on EE without my consent. I got it sorted and went back to BG. I received a letter today from EE stating my fixed term contract was due for renewal, their system states my gas has been with them for a whole year and I didn't even know about it. am taking this further as they have never had my permission to change my gas supplier. now having to wait to go back to BG. PLEASE STAY WELL CLEAR OF ECONOMY ENERGY.
    • Chunky71
    • By Chunky71 20th Jun 16, 10:54 AM
    • 1 Posts
    • 1 Thanks
    Surely if she's had a positive experience that's just as valid as a negative one or am I missing something?AND IF CAPITAL LETTERS WIND PEOPLE UP THEY NEED HELP.Anyway just about to top up with EE & if I spend less than £40 a month I'm happy
    • WelliXL
    • By WelliXL 4th Jul 16, 5:48 PM
    • 3 Posts
    • 1 Thanks
    Signed up with these guys for gas a few months ago.
    switched from edf (pay as you go meter)
    £20 now lasts me an entire month.
    will be swapping my electric over as edf's prices are ridiculous. (£92 a month -even though i have solar panels)

    no problems so far - friends have signed up for pay as you go electric seems to be a similar story with savings.
    • t0rt0ise
    • By t0rt0ise 4th Jul 16, 11:40 PM
    • 2,807 Posts
    • 1,683 Thanks
    I see this company now does credit meters as well as prepayment. Anyone tried them? They come out as the cheapest for me on one comparison site, although uSwitch site doesn't include them at all.
    • SAHSAH46
    • By SAHSAH46 29th Jul 16, 5:20 AM
    • 1 Posts
    • 1 Thanks
    I have been with Economy energy for about 3 years, my bills have reduced by almost half compared to my last supplier. When i have contacted them they have been extremly helpful and my issues were dealt with straight away. I am a very happy customer.
    • Scruff2015
    • By Scruff2015 4th Aug 16, 3:59 PM
    • 8 Posts
    • 0 Thanks
    BE CAREFUL of ECONOMY ENERGY and E-UK (e . org or e - uk . com) if:

    1. If you are a potential customer

    If you are a customer (or potential one) - then why would you want to go to a company like this? Do they offer anything different from a more established Energy Supplier? I don't think so. Even if they were to be cheaper, is it worth the risk of being with such a company?

    Do a quick Google and you will see what they are all about. Fined £250k by Ofgem for MISSELLING and BAD CUSTOMER SERVICES.

    2. You are an employee / potential employee / been offered a Job

    I hear that this company (Economy Energy) and E-UK, have treated so many of its staff badly since their short time of being in existence. Apparently, quite a few people have been taken on, mistreated, then unexpectedly and suddenly being done away with citing bogus and next to nothing reasons (do your research on LinkedIn).

    All I am saying is if you are at the company, or considering a job offer from Economy Energy or E-UK, then be extremely CAREFUL.

    3. Other

    If you are also approached by a company called E-UK, then also be equally careful. Do your research (Companies House, Ofgem etc.), join the dots and you will ask questions ...

    I'm not saying do not go with them, I am saying BE CAREFUL, DO YOUR RESEARCH and BE 100% before doing anything. If anything doesn't seem right, do not be afraid to report to the Police, the Companies House or Ofgem.
    Last edited by Scruff2015; 05-08-2016 at 11:27 AM.
    • juliajue21
    • By juliajue21 6th Aug 16, 8:42 PM
    • 1 Posts
    • 0 Thanks
    prepayment metre charges
    All the companies I've been with charge extra for using emergency credit. For example use £5 and have to pay back £7
    • SwanJon
    • By SwanJon 8th Aug 16, 9:40 AM
    • 2,329 Posts
    • 903 Thanks
    All the companies I've been with charge extra for using emergency credit. For example use £5 and have to pay back £7
    Originally posted by juliajue21
    This is a common misconception - I will happily donate £10 to a charity of your choice if you can find one supplier that does.

    The (non-Smart) meters work on very similar mechanisms (need to learn more about exactly how the Smart meters do it but imagine it will be similar too)If you choose to use Emergency Credit, then the meter will change how it runs that credit down - most commonly it will stop recovering standing charges (but also any payments towards a bill), but this will still be payable once the 'emergency' is over.
    So if you accept the £5 emergency credit and it takes you 4 days to use it you've missed 4 days of standing charges so you need to pay back these on top of the £5.

    Emergency credit is there to help out on those odd occasions when you can't top up, but I wouldn't want to think that anyone was going without because they thought that they'd get charged more for using it than normal.
    I am an employee of British Gas, however the views expressed on this post are mine and do not necessarily reflect the views of Centrica, its subsidiaries or affiliated companies.
    • tinadadd
    • By tinadadd 10th Aug 16, 4:06 PM
    • 1 Posts
    • 0 Thanks
    Has anyone had any good dealings with this company? I found myself being sweet talked into signing up, I've received no paperwork or meter key and the code that they have given my to activate another key is not working. I want to quit with them and go back to my previous supplier, can I?
    • Scruff2015
    • By Scruff2015 21st Sep 16, 4:27 PM
    • 8 Posts
    • 0 Thanks
    21 Sept 2016:

    Ofgem launches investigation into Economy Energy Trading Limited sales practices.

    Looks like these guys may have been at it again - seems like that they just don't care or learn!

    Its their 3rd serious investigation in as many years!
    • azzadle
    • By azzadle 28th Sep 16, 10:04 PM
    • 35 Posts
    • 12 Thanks
    They're going to get bent over by OFGEM
    Last edited by azzadle; 10-10-2016 at 2:39 PM.
    • Scruff2015
    • By Scruff2015 18th Oct 16, 3:59 PM
    • 8 Posts
    • 0 Thanks

    Looks like their sister company also in trouble now for same reasons. From Ofgem website:

    Investigation into E (Gas and Electricity) Limited’s compliance under the gas and electricity supply licences (Standard Licence Condition 25)

    Opened: Sep 2016
    Company: E (Gas and Electricity) Limited
    Regulation Area: Sectoral Regulations
    Breach Areas: Marketing and telesales activities Vulnerable customers

    We have opened an investigation into whether E (Gas and Electricity) Limited has complied with the relevant conditions set out in Standard Licence Condition (SLC) 25 in relation to its sales and marketing obligations.

    • Scruff2015
    • By Scruff2015 19th Oct 16, 8:39 AM
    • 8 Posts
    • 0 Thanks

    Economy Energy alert

    October 5, 2016

    2016-10-05 - Economy Energy

    An energy company previously fined by the industry watchdog has been targeting households in Fieldway and New Addington, falsely claiming to be working with Croydon Council.

    Over the past week, the council’s trading standards team has received a number of complaints concerning residents who have been cold called by a representative of Coventry-based Economy Energy.

    Gaining access by claiming that he needed to read the property’s meter, he then asks the resident which company supplies their energy and goes on to say that Economy Energy is working with the council, which is keen that as many residents as possible switch supplier, to his company.

    Croydon Council does not have, and has never had, any affiliation with Economy Energy.

    In December of last year, the company was fined £250,000 by Ofgem following an investigation into the company’s lack of compliance with industry regulations – read more. And the company is currently under investigation into the sales practices it employs – read more.

    Councillor Hamida Ali, cabinet member for communities, safety and justice

    “As ever, I’d urge residents to never allow cold callers access to their home without first checking the caller is a representative of a legitimate company and carries ID that can be confidently checked.

    “For this individual to gain access on the pretence of being a meter reader and then claim that his company is working with the council to get customers to switch their energy account is particularly disturbing.

    “I’d stress that the council has no links, whatsoever, to Economy Energy, and would urge residents to have nothing to do with anybody claiming to represent the company.”

    Anybody who is concerned about the behaviour of an energy company sales agent should call the Citizens Advice Consumer Service on 03454 04 05 06 or click here.

    Croydon’s trading standards team recommends residents enrol in utility companies’ password schemes. Under such schemes, customers register a password of their choice that they can ask any caller from the company to provide before giving access to their property. Inability to provide the password indicates that the caller is not from the company and the resident then knows not to let them in.

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