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    • bettyboon
    • By bettyboon 16th May 17, 4:42 PM
    • 33 Posts
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    bettyboon
    Can anyone offer some thoughts on this please. We flew from Leeds Bradford to Washington DC via Amsterdam. We missed our connection in Amsterdam because the flight from Leeds Bradford was late. KLM say this was down to air traffic control. It is true that we missed our slot to leave Leeds Bradford, but the reason for this was that the aircraft we travelled on was late coming in to Leeds Bradford. Is this reasonable or not?
    • JPears
    • By JPears 16th May 17, 5:26 PM
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    JPears
    Can you give a few more details?
    Flight number, dates, times etc. Was flight Amst to Washington KLM too?
    What was said by KLM staff, captain or ground crew regarding the delay?
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    • bettyboon
    • By bettyboon 16th May 17, 6:07 PM
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    bettyboon
    We were booked right through on KLM. This was on 5 April 2017. The flight numbers were KL1542 and KL0651.
    We boarded the aircraft late at Leeds Bradford and we were told that we had missed our slot. The reason we boarded late was because the aircraft had arrived at Leeds Bradford late.
    • JPears
    • By JPears 17th May 17, 12:24 PM
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    JPears
    The history of your aircraft EMB 190 EH-PZT, is as follows:
    Bilvao - Amsterdam Due 09:00, arrived 09:04
    Amsterdam - Leeds, STD 09:40, actual departure 10:07. STA approx 09:40 (Uk time) but I don't know what time it actually arrived. Minimum flight time is usually 45mins (scheduled for an hour) so the earliest time your plane arrived at Leeds would have been 09:50.
    It should have then left Leeds at 10:40 (or was it 10:50) to arrive at12:25, actual arrival 13:02.
    As you can see the 1st flight of the plane for the day from Bibao was more or less on time. But for this aircraft's schedule, KLM only allow a 40-50minute teurn arround time. This is very tight so any delay has a knockon effect.
    Very few other aircraft from Amsterdam at that time were delayed, except interestingly, most KLM flights. My suspicion is that KLM had a system problem affecting just their flights, creating the ATC slot issues.
    Ie their aircraft were not ready.
    Have a look at this link showing all the departures/landings at Amsterdam that day.
    http://schiphol.dutchplanespotters.nl/?date=2017-04-05&group=hourdep
    Either way, this is a knock on effect from previous flight, excerbated by KLM's short turn around time between flights. An operational decision on their part, not ATC.
    So I would suggest you have a claim.
    Last edited by JPears; 17-05-2017 at 12:27 PM.
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    • bettyboon
    • By bettyboon 17th May 17, 10:02 PM
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    bettyboon
    Thank you so much for your trouble in looking this up for me. We were very late in boarding at Leeds and this does throw some light on it.
    • JPears
    • By JPears 18th May 17, 3:50 PM
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    JPears
    KLM do run tight turn around times and tight flight changes at Schipol.
    Which is a surprise and shame as their business model is run on hub and spoke system, so to fly anywhere with them you invariably have to go to Amsterdam. Just 10 or 15 mins on ech process would make life a lot easier for all. If you look at KLM flights, they are rarely on time.
    Their arguement maybe that it helps keep flight costs down, but KLM aren't particularly cheap except at peak times.
    I have been sat on Leeds runway several times on the dawn flight due to technical or similar. Even had my claim submitted in full once whilst waiting at Schipol for the next availble flight.
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    The alleged Ringleader.........
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