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    • JPears
    • By JPears 20th Jun 16, 12:46 PM
    • 2,776 Posts
    • 779 Thanks
    JPears
    1. To be fair, if you had to circle for some time on a short flight, the reserve allowance would probably have been small. It looks as though you cannot claim on the first flight (you can only make 1 claim for the whole journey anyway)
    2. Best of luck on that. What are the details of your second flight - the cancelled one - flight number and date?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • eruthuk
    • By eruthuk 20th Jun 16, 2:29 PM
    • 5 Posts
    • 0 Thanks
    eruthuk
    30th May, the cancelled flight was KL1169 - no reason was given for this. I know flights were arriving and departing on that day from Amsterdam to other destinations,
    • JPears
    • By JPears 20th Jun 16, 3:35 PM
    • 2,776 Posts
    • 779 Thanks
    JPears
    Looking at flightstats, almost every flight arriving at Amsterdam was either delayed or cancelled, very few were on time, in which case compensation is probably not due.
    What was the weather like at the time of your re-booked flight departure (2pm)?
    If your flight was cancelled due to the previous flight the aircraft was on, not getting to Amsterdam, then you maybe due compensation.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • eruthuk
    • By eruthuk 20th Jun 16, 3:49 PM
    • 5 Posts
    • 0 Thanks
    eruthuk
    Weather looked okay as far as I could tell from inside.Earlier fog had lifted, Didn't seem to be raining (although it was raining at 9pm and there were thunder storms that night), couldn't tell how windy it was or not. It didn't seem any better/worse than in Manchester when I left that morning.
    • JPears
    • By JPears 20th Jun 16, 5:12 PM
    • 2,776 Posts
    • 779 Thanks
    JPears
    Unfortunately botts online will be no help for the second leg as departure/arrival were both outside of the UK.
    I think you may have to send a letter to KLM asking what the exact reason for the cancellation of second flight was. they probably won't tell you. Then you may have to start the legal process to force their hand. Unless they can catagorically prove it was weather that caused the cancellation, rather than a delay.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Caz3121
    • By Caz3121 20th Jun 16, 6:44 PM
    • 10,354 Posts
    • 6,779 Thanks
    Caz3121
    If you try EUClaim, it appears to think compensation due (not a suggestion to use them just useful to see whether they would be confident with a claim)
    • suekb123
    • By suekb123 2nd Aug 16, 8:44 PM
    • 1 Posts
    • 0 Thanks
    suekb123
    KLM Accepted blame but I don't agree with compensation
    My Daughter (along with 20 others) went to Swaziland with World Challenge on 8th July, they were first flying to Amsterdam, from Manchester, then on to Johannesburg, KLM denied them boarding as they said birth certificates were needed - - usually they would have been (for South Africa) but as we had a signed affidavit with a solicitor and Head Master from the school it was not required, as has been done with all parties travelling by world challenge to South Africa. As a result of this we had to race to school (in Kendal) with birth certificates, two had to be purchased from Carlisle, and collected from there in person, and another two from Preston, as parents couldn't find them, we then got to Manchester with all certificates to be told that KLM had accepted all blame and certificates were not required, they had obviously long since missed the flight, were put up in a hotel over night with lunch and dinner paid for. However when it came to next flights 15 went to Amsterdam, then Cape Town then Johannesburg, whilst 5 went to Paris then Johannesburgh. As a result they missed out on a large part of the expedition. Anyway, we have been offered the standard compensation of 600 Euros (513.00) as they say it was DENIED BOARDING, but it says on their web page that denied boarding is in the event of an overbooked flight, and as we DID have the correct paperwork and documents I feel we do not fall into this catagory, and as it was thier incompetence and they accepted blame we feel further compensation is justified.
    Can anyone help/advise me on this please, any help would be very gratefully appreciated. Thank you.
    • Vauban
    • By Vauban 2nd Aug 16, 9:11 PM
    • 4,531 Posts
    • 2,013 Thanks
    Vauban
    Under the Regulation 261/04 ("Denied Boarding" regulation - though it includes delays and cancellations too) the maximum you can claim for is €600 (for a long haul flight over 4 hours late).

    Claiming further consequential losses is likely to prove more tricky, and will rely on different laws where consumer protection is much less good. What about claiming on your travel insurance?
    • JPears
    • By JPears 3rd Aug 16, 11:18 AM
    • 2,776 Posts
    • 779 Thanks
    JPears
    As Vauban says you will have to seek a seperate claim for expenses due to KLM's admitted negligence. You will have to claim damages. Given their admission and clear disruption, I would have thought you had a strong case in court and given the number of people involved it may sensible to seek advice from a solicitor?
    You were either denied boarding or delayed, either way the compensation under reg 261/2004 is the same. Receiving this compensation does not bar you from seeking additional compensation, but a judge may well take into account the 600 received.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • taxigirl06
    • By taxigirl06 5th Aug 16, 3:47 PM
    • 2 Posts
    • 0 Thanks
    taxigirl06
    Flight delay with Air France
    We were travelling from Bankgok to Manchester via Paris, January 2015.
    Our flight was delayed 1+ 1/2 hours in Bangkok which meant we missed our connecting flight from Paris to Manchester. Air France put us up in a hotel and gave us dinner and breakfast, parcel of toiletries essentails as there were no flights for 13 hours.
    I used the Resolver claim tool to see if we were entitled to any compensation and wad delighted with Air Frances response.
    They answered the email from Resolver reasonably quickly and offered us 699 euros e voucher for another ticket or 502 cash payment each.
    I have today received an email from them telling me that 1004 will be deposited into my bank within 14 days.
    Big thank you to MSE for this tool and information and also thank you to Air France
    • Blaque
    • By Blaque 13th Oct 16, 8:01 PM
    • 1 Posts
    • 0 Thanks
    Blaque
    Air France Airport Technical Services
    Hi,


    I have had a read through some of the previous posts and read through Vauban's Guide. But could someone please offer some advice on what to do next.


    We were due to fly out of Havana with Air France. I received a text in the morning from them to say that the flight had been delayed 1 Hour. This meant we missed our connecting Air France flight at 9:10AM to Edinburgh which would have got in at 10:55AM and instead were put on the 15:25 which got in at 16:10


    I used the MSE Resolver but this is part of their reply I received today.


    Per our records, I note this flight was delayed due to Airport Technical Service.
    In line with existing legislation, such circumstances are beyond the control of the airline. Hence, no compensation is due on this occasion.
    We regret to learn about the unfortunate situation that you had to cancel your birthday celebration and we are sorry for the impact it had on your journey.
    I hope the above explanation serves well on this occasion and trust when next we have the pleasure of welcoming you on-board our flights, you will find everything to your entire satisfaction.


    What is Airport Technical Services? Is this something I can't claim against, or am I being fobbed off ?


    Could someone please advise on the next cause of action. That is if Airport Technical Services is an actual thing that I can fight.


    Thank You.










    • JPears
    • By JPears 13th Oct 16, 9:46 PM
    • 2,776 Posts
    • 779 Thanks
    JPears
    Sounds like a fob off. Unless its weather directly affecting your flight or an air traffic control issue, then its unlikely to be an EC.
    Send your NBA then court papers if necessary.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 13th Oct 16, 9:46 PM
    • 739 Posts
    • 398 Thanks
    Tyzap
    Hi,


    I have had a read through some of the previous posts and read through Vauban's Guide. But could someone please offer some advice on what to do next.


    We were due to fly out of Havana with Air France. I received a text in the morning from them to say that the flight had been delayed 1 Hour. This meant we missed our connecting Air France flight at 9:10AM to Edinburgh which would have got in at 10:55AM and instead were put on the 15:25 which got in at 16:10


    I used the MSE Resolver but this is part of their reply I received today.


    Per our records, I note this flight was delayed due to Airport Technical Service.
    In line with existing legislation, such circumstances are beyond the control of the airline. Hence, no compensation is due on this occasion.
    We regret to learn about the unfortunate situation that you had to cancel your birthday celebration and we are sorry for the impact it had on your journey.
    I hope the above explanation serves well on this occasion and trust when next we have the pleasure of welcoming you on-board our flights, you will find everything to your entire satisfaction.


    What is Airport Technical Services? Is this something I can't claim against, or am I being fobbed off ?


    Could someone please advise on the next cause of action. That is if Airport Technical Services is an actual thing that I can fight.


    Thank You.










    Originally posted by Blaque
    Hi Blaque,
    It sounds like some confusing terminology they have made up. So long as they do not claim it was an Extraordinary Circumstance your claim should be perfectly valid.
    I would issue them with a NBA to push them along and show that you will not be put off.
    They, like others, will do almost anything to put you off.
    Good luck.
    Please read Vaubans superb guide.
    • JPears
    • By JPears 31st Dec 16, 12:41 PM
    • 2,776 Posts
    • 779 Thanks
    JPears
    for lazy newbs
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • juppy52
    • By juppy52 27th Jan 17, 4:27 PM
    • 7 Posts
    • 0 Thanks
    juppy52
    Is there any milage in claiming for a ruined holiday?
    My partner and I had booked through AF/KLM a trip to Singapore, we were flying from Birmingham BHX, via Paris CDG to Changi SIN.

    We boarded the Fly bee Embraer 195 for a 17:00 departure, due in at CDG at 19:35 Paris time, with the next flight at 21:00 to Singapore, plenty of time or so we thought. We were sat on the plane for at least half an hour before the pilot came on the intercom to say there was a warning light that they were trying to fix over the phone/radio, after another delay he announced that they were getting an engineer out to try to fix it, after yet another delay it was announced that we were going to have to use the spare aircraft sat alongside us, so we transferred to the second plane and we then flew to Paris, however for all the extra speed the plane flew at we arrived an hour and thirty five minutes late and had missed our flight to Singapore as it had taken off 10 minutes before we arrived.

    We went to the AF desk and were told that we could be put on the same flight the next day, so we asked if they could extend our flight back by a day so we did not lose time in Singapore, even though we would have to pay for an extra night in the hotel.

    We also asked if they had any other flights they could put us on with other airlines. They found a Singapore Airlines flight leaving the next morning so we would arrive Thursday Morning rather than Wednesday evening, at least this was better than a day at CDG. We asked about the luggage as we needed our stuff for the night in the hotel that they were putting us up in. We were sent to a very unhelpful and indifferent man who just shrugged his shoulders and said it was locked up in a transit area and he could do nothing. He then turned his back on us.

    We went to the Ibis, managed to just about get a meal out of them as it was now gone 10pm and tried to go to bed, the key did not work three times and eventually they gave us a new room!
    We woke the next morning put on the same clothes as that is all we had and had breakfast and went to check in for Singapore Airlines.

    We asked about the baggage and were told that we needed to check at the gate. I checked at the gate 1 hour before the flight to be told it was still in terminal 2 and to come back in 30 mins. I did and still no sign of the luggage!! We were getting very bothered and upset by now as all were told was " you can claim against AF" well that is all very well but the practicalities of the situation were more important, i.e. what do we wear and having no toiletries. Just before we boarded the load master said that AF would send the bags ion the next flight if they did not make this one. So, we had to board and just after we sat down a ground crew person came on board to say they were not on the flight, so we expected them to be in Singapore about a day later! Also, he told us to contact AF at Singapore.

    We got to Singapore and tried to find an AF desk, no luck, the nice lady on the info desk said as there were no AF flights till the evening there was no one there. We then asked Singapore Airlines if they could help, they were great and took us back through security and to make a lost luggage claim, this we did and Singapore Airlines gave us $120SGD each to buy emergency clothes and toiletries.

    We went to our hotel, dumped our carry-on bags and tried to go shopping, bearing in mind we were hot, tired and fed up by now. Problem number one finding somewhere that had all the toiletries we needed, and more importantly clothes as the Singaporeans are very petit, and there is next to no choice for European sizes clothes and shoes, ladies clothes seem to stop at size 12, shoes at size 9 for men and trousers at 36" waist. I managed to find a couple of polo shirts and a T shirt but no shorts or underpants until we managed to find a M&S so now we had clean underwear, toiletries but no shorts or shoes.

    It was now early evening so we went to the hotel and showered and slept till the morning. In the morning, now Friday I rang the lost baggage claim line at Changi to be told our cases were still in Paris and not to expect them till Saturday evening about 10pm local time, so we needed more clothes and had to go shopping again so another half day ruined. My partner was distraught to say the least and I was utterly !!!!ed off by now.

    Our cases finally arrived on Saturday evening about 8pm so the rest of the holiday was able to go to plan with clean clothes and shoes that fitted. However the whole thing left a sour taste and had ruined the planed itnerary for the holiday as we lost time in Singapore and had to spend a good day of our time there trying to find emergency clothes and toiletries.

    Now the travel insurance and the money that Singapore Airlines gave us will cover the cost, but my question is, is there any way we should be entitled to recompense for the loss of time to enjoy our holiday and the stress and anxiety we were put under trying to sort out everything?

    Any help or suggestions would be gratefully received. I plan to write to AF and voice my dissatisfaction after I have sent the claim off to the insurance company.
    Last edited by juppy52; 27-01-2017 at 4:38 PM.
    • Caz3121
    • By Caz3121 27th Jan 17, 4:42 PM
    • 10,354 Posts
    • 6,779 Thanks
    Caz3121
    Your claim is with the operator of the delayed flight for EU261 compensation - have a read of vaubans guide and the Flybe thread
    • juppy52
    • By juppy52 29th Jan 17, 9:33 AM
    • 7 Posts
    • 0 Thanks
    juppy52
    Thanks Caz, but the flight was not delayed by 3 hours so the EU ruling does not apply. The point i was trying to make was that even though it was only 2 hours delay, the knock on effect of the delayed baggage ruined two of our days in Singapore and if there was any lightly redress from AF in the form of flight miles/vouchers etc as a goodwill gesture.
    • Caz3121
    • By Caz3121 29th Jan 17, 9:48 AM
    • 10,354 Posts
    • 6,779 Thanks
    Caz3121
    Thanks Caz, but the flight was not delayed by 3 hours so the EU ruling does not apply.
    Originally posted by juppy52
    My partner and I had booked through AF/KLM a trip to Singapore, we were flying from Birmingham BHX, via Paris CDG to Changi SIN.

    ....we arrived an hour and thirty five minutes late and had missed our flight to Singapore as it had taken off 10 minutes before we arrived.

    We went to the AF desk and were told that we could be put on the same flight the next day,
    Originally posted by juppy52
    It sounds like your arrival time in SIN was more than 3 hours late..if this was all booked as one ticket (sounds like it was) then EU261 DOES apply
    Have a read for Vauban's guide and make claim against Flybe for €600 each on the basis of arriving more than 3 hours late into SIN due to their delay
    • joberty
    • By joberty 17th Apr 17, 8:38 AM
    • 1 Posts
    • 0 Thanks
    joberty
    Cancellation of klm flight
    Our flight was cancelled on19/3/17 and on the day we were handed a letter from klm stating that it was due to adverse weather conditions and runway maintenance. The letter also stated we could claim compensation. Now the airline simply say it was due to bad weather and so we're not entitled to anything. We would like to take it further but the CAA say they can't get involved if it took off from a non U.K. Airport. Does anyone know who the regulator is in the Netherlands or whether we should just go straight to small claims? Thanks
    • Justice13075
    • By Justice13075 17th Apr 17, 9:18 AM
    • 787 Posts
    • 380 Thanks
    Justice13075
    Firstly put your flight details into a couple of checkers like Bottonline & EuClaim see what they say. Then come back.
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