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Page 113
    • christaitfife
    • By christaitfife 3rd Mar 17, 6:39 PM
    • 141 Posts
    • 100 Thanks
    christaitfife
    I believed a member of staff would approach us as I was told that would be the case by an easyJet member of staff.
    I've never been on an overbooked flight before so thought it'd be best just to follow instructions
    Originally posted by Risnog
    Whether you believe something or not you must always find out outright what you must do. I am sorry for your circumstances, but I would have been bugging them every 5 minutes to get on the aircraft!
    • Risnog
    • By Risnog 4th Mar 17, 12:09 PM
    • 12 Posts
    • 4 Thanks
    Risnog
    That's the thing you assumed it would happen.
    Originally posted by DCFC79
    I did what I was told, assumption aside
    • Risnog
    • By Risnog 4th Mar 17, 12:11 PM
    • 12 Posts
    • 4 Thanks
    Risnog
    Not if easyJet say they were told to present themselves at the gate and they didn't.
    Originally posted by Vauban
    We weren't told to "present ourselves". We were told to wait near the gate and we would be informed of any available seats.
    • Risnog
    • By Risnog 4th Mar 17, 12:13 PM
    • 12 Posts
    • 4 Thanks
    Risnog
    Whether you believe something or not you must always find out outright what you must do. I am sorry for your circumstances, but I would have been bugging them every 5 minutes to get on the aircraft!
    Originally posted by christaitfife
    This is why I called up easyjet customer services initially- for clarity. But it all seemed so chaotic, staff were telling us contradictory things. The phone staff didn't understand the airport staff. Just a mess. So I figured, just do what we've been told, don't bug anymore staff to add to confusion!
    • JPears
    • By JPears 4th Mar 17, 12:28 PM
    • 3,255 Posts
    • 910 Thanks
    JPears
    Any further discussion, please place on Easyjet thread.
    Download Vauban's super duper guide and decided how you wish to go forward.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • symphony63
    • By symphony63 8th Mar 17, 4:45 PM
    • 58 Posts
    • 3 Thanks
    symphony63
    Got the following message today from EJ
    As regards the claim for compensation under EC261/2004, I have checked the Flight Disruption Report for flight EZY2086 on 17 November 2016. On the previous sector operated by the aircraft there was a medical emergency, which resulted in the flight being diverted.
    This had a knock on effect on the flight from Tel Aviv, in that the crew would be over their operating hours before flight EZY2086 reached Luton. The flight was therefore diverted to Milan Malpensa in order that a replacement crew could continue the flight to Luton.
    The primary cause of the delay was due to a medical emergency, which is an extraordinary circumstance, and as such no compensation is due under EC261/2004. Please be assured that easyJet will always pay compensation where due.
    Is this the typical knock on effect? If yes, what do I reply?
    • Tyzap
    • By Tyzap 8th Mar 17, 8:42 PM
    • 1,136 Posts
    • 551 Thanks
    Tyzap
    Got the following message today from EJ


    Is this the typical knock on effect? If yes, what do I reply?
    Originally posted by symphony63
    If I understand this correctly EJ are stating that the flight from Luton to Tel Aviv had to divert to Italy because the flight crew were about to go 'out of hours'.

    They were going out of hours because the previous flight to that, which they had operated, had a medical emergency which caused a delay. This flight would have been inbound to Luton, if what they say is correct. At the time of the medical emergency EJ operations department would have known the flight crew could not operate the Tel Aviv flight due to the flying hours restrictions.

    However, this means that the same flight crew were scheduled to operate the long flight from Luton to Tel Aviv in the full knowledge that they could not arrive without a change of crew somewhere en route. Therefore an operational decision.

    The flight crew could, and I suggest should, have been changed at Luton, which is EJ's main base and headquarters. Where they have more resources than Milan and where a change of crew could be expected without a problem. They chose not to do this, therefore, another operational decision.

    Had a change of crew been carried out at Luton, the divert to Milan would not have been required and your delay would not have occurred.

    I would say the reason for the delay is 'operational decisions' by EJ which is not an EC.

    As EJ also assure you... Please be assured that easyJet will always pay compensation where due. you should have no further problems!

    Good luck.
    Please read Vaubans superb guide.
    • Vauban
    • By Vauban 8th Mar 17, 8:51 PM
    • 4,707 Posts
    • 2,085 Thanks
    Vauban
    Tyzap knocks it out the park ... Brook no nonsense from easyJet on this. And if they continue to mess you about, take them to court. They'll settle quickly enough, I reckon.
    • symphony63
    • By symphony63 9th Mar 17, 12:26 AM
    • 58 Posts
    • 3 Thanks
    symphony63
    If I understand this correctly EJ are stating that the flight from Luton to Tel Aviv had to divert to Italy because the flight crew were about to go 'out of hours'.
    Originally posted by Tyzap
    This is the correct schedule of events concerning the incoming and returning flight.

    History of flight EZY (U2)2086 TLV-LTN 17 November 2017

    1. Flight EZY 2085 scheduled to depart from LTN 11:40 departs 11:43 GMT
    2. Flight EZY 2085 gets diverted to SOF for medical emergency
    3. Flight EZY 2085 in SOF arrives at gate 16:53 EET
    4. Flight EZY 2085 departs SOF 18:15 EET and arrives at gate TLV 20:45 IST
    5. Flight EZY 2086 scheduled to depart TLV 19:35 IST departs 21:52 IST
    6. Flight EZY 2086 gets diverted to MXP due to flight crew running out of time.
    7. Flight EZY 2086 arrives in MXP 00:57 CET
    8. Flight EZY 2086 departs MXP and arrives in LTN 02:32 (+1) GMT
    This is the information I managed to gather online from various sites.
    EJ could have arranged replacement crew in TLV, they knew about this problem 5 hours before the flight left TLV. They chose to divert the flight to MXP for operational reasons.
    I checked at Bott & Co and they claim that I am entitled to 600 EUR pp and EUclaims say I’m entitled to 300 EUR pp.

    How do you suggest I reply to this or do EJ have a point here.
    Last edited by symphony63; 09-03-2017 at 12:53 AM.
    • bhav01
    • By bhav01 9th Mar 17, 3:21 AM
    • 1 Posts
    • 0 Thanks
    bhav01
    Luton-Amsterdam Flight delay, followed by Cancellation on 23/02
    First post/query on here..

    Any help will be greatly appreciated..
    EASYJET FLIGHT on 23/02/2017

    I'm wondering if I'm entitled to compensation for the specified flight from Luton Airport to Amsterdam on 23/02/2017. Basically there was a delay due to Storm Doris, followed by a 'technical glitch' when we were able to fly (3 hours later), putting our flight back a further 6.5 hours (so EasyJet cancelled it).
    There was also a flight which had it's wheels fail at 4pm UK time*, but the airport was receiving flights at 6pm (ours was due to take off at 6:30pm after the delay).


    Please see below the email sent and received from EasyJet.

    The email I sent to Easyjet after they responded with 'ATC Restrictions'.[/SIZE]
    This email is in relation to EasyJet Flight 2159 on 23/02/2017.
    Please see the timeline with regards to the disruption on the specified flight:
    - We were boarded onto the plane at roughly the correct time (1500). When on the plane, we told that we would have to wait in the plane for 2 hours due to flights being unable to land in Amsterdam (delay).
    - After being on the plane for over the duration of the flight, and having just circled the runway a couple of times, we were taken off the plane and made to wait in a coach for roughly a further 10 minutes and then were put back onto the plane.
    - Over 3 hours after being on the plane, when other planes were now landing in Amsterdam (the destination), we were told that due to a 'technical glitch' we had been removed from the queue and the next available time-slot for departure was 0030 on 24/02/2017 (over 9 hours potential delay)
    - We told to go back to the departure lounge and it was said that we would re-board at a later time. Instead, whilst waiting for our baggage (which the staff put in holding because he wanted to get rid of his labels), the flight was cancelled.

    - We were told we would receive food vouchers when we de-boarded by your Captain. None were provided.
    - We received no hotel accommodation for our cancelled flight, nor was it provided or offered.
    - We received no alternative flight to our destination. We were told that there were none available until Sunday 26th Feb which is when our flight was returning.

    The flight was the causal factor for our holiday disbandment. Please see the following quote with reference to the email I have just received from you. It clearly explains how this is not an extraordinary circumstance. Please respond to this email as soon as possible to avoid any further delays in process.I'd prefer to have this sorted as quickly as possible, without the proposal of legal fees.

    Kind Regards,
    ==================

    Reply from EasyJet

    Dear -----------,

    I’m very sorry for any inconvenience we may have caused you following the disruption to your flight to Amsterdam.

    Our aim is to operate all our flights safely and on time. We do all we possibly can to minimise disruption but unfortunately on some occasions we’re unable to keep to our schedule.

    The compensation rules set by the EU clearly state that if the disruption is within our control you are entitled to compensation and if it considered ‘extraordinary’ then no compensation is payable.

    Having looked at the details of your flight 2159, I can confirm that the reason for your disruption was due to ATC Restrictions.

    This event is classified as “extraordinary” under EC Regulation 261/2004 because it was outside of our control. This means that in this instance there is no compensation payable.

    You may however qualify for a reimbursement of any reasonable expenses associated with the disruption because it was over 3 hours. If you haven’t already claimed, please apply, including copy
    receipts through our website at --------(taken out to post here)

    Once again I would like to apologise for the inconvenience caused and hope to welcome you on board again soon.
    Regards

    easyJet Customer Services

    ===============


    Thanks in advance.
    • Tyzap
    • By Tyzap 9th Mar 17, 8:35 AM
    • 1,136 Posts
    • 551 Thanks
    Tyzap
    This is the correct schedule of events concerning the incoming and returning flight.

    History of flight EZY (U2)2086 TLV-LTN 17 November 2017

    1. Flight EZY 2085 scheduled to depart from LTN 11:40 departs 11:43 GMT
    2. Flight EZY 2085 gets diverted to SOF for medical emergency
    3. Flight EZY 2085 in SOF arrives at gate 16:53 EET
    4. Flight EZY 2085 departs SOF 18:15 EET and arrives at gate TLV 20:45 IST
    5. Flight EZY 2086 scheduled to depart TLV 19:35 IST departs 21:52 IST
    6. Flight EZY 2086 gets diverted to MXP due to flight crew running out of time.
    7. Flight EZY 2086 arrives in MXP 00:57 CET
    8. Flight EZY 2086 departs MXP and arrives in LTN 02:32 (+1) GMT
    This is the information I managed to gather online from various sites.
    EJ could have arranged replacement crew in TLV, they knew about this problem 5 hours before the flight left TLV. They chose to divert the flight to MXP for operational reasons.
    I checked at Bott & Co and they claim that I am entitled to 600 EUR pp and EUclaims say I’m entitled to 300 EUR pp.

    How do you suggest I reply to this or do EJ have a point here.
    Originally posted by symphony63
    Had you given these details earlier it would have clarified some of the events.

    As the medical emergency occurred on the way out to you and because Tel Aviv is not an EJ main base, where spare flight crew are available, I would not claim.

    It is my moral opinion that an aircraft being diverted for the sake of another passengers health is an extraordinary circumstance and I would not want it any other way.

    If I was delayed for a few hours, due to an effort to save someones life, I would not attempt to claim a monetary benefit from that situation.

    Whether my moral opinion is also backed up by the regulations is a matter of opinion. However, I do feel that a judge would opine that there was no time or opportunity for EJ to correct the situation prior to the delay.

    Good luck.
    Please read Vaubans superb guide.
    • Justice13075
    • By Justice13075 9th Mar 17, 2:35 PM
    • 1,013 Posts
    • 425 Thanks
    Justice13075
    bhav01. Put your flight details into EcClaim and Bottonline and see what they say.
    • symphony63
    • By symphony63 9th Mar 17, 2:54 PM
    • 58 Posts
    • 3 Thanks
    symphony63
    Had you given these details earlier it would have clarified some of the events.

    As the medical emergency occurred on the way out to you and because Tel Aviv is not an EJ main base, where spare flight crew are available, I would not claim.

    It is my moral opinion that an aircraft being diverted for the sake of another passengers health is an extraordinary circumstance and I would not want it any other way.

    If I was delayed for a few hours, due to an effort to save someones life, I would not attempt to claim a monetary benefit from that situation.

    Whether my moral opinion is also backed up by the regulations is a matter of opinion. However, I do feel that a judge would opine that there was no time or opportunity for EJ to correct the situation prior to the delay.

    Good luck.
    Originally posted by Tyzap
    Morality is a personal opinion or feeling. I asked what the regulations state.
    I was on the flight with an infant and I was not treated very morally by EJ.
    If the regulations say that compensation is due I will decide if I morally will accept or not.
    • richardw
    • By richardw 9th Mar 17, 3:39 PM
    • 18,294 Posts
    • 7,565 Thanks
    richardw
    EJ have zero morals.
    They are morally bankrupt and
    their moral deficit runs into trillions.
    Claim.
    Last edited by richardw; 09-03-2017 at 3:50 PM.
    Posts are not advice and must not be relied upon.
    • BlueJimbo257
    • By BlueJimbo257 16th Mar 17, 7:02 PM
    • 1 Posts
    • 0 Thanks
    BlueJimbo257
    EasyJet Cancellation - Not reimbursing costs!
    Hi all


    I had a flight cancelled by EasyJet in October. Didn't really agree with their reason behind the cancellation (that they knew before they left there would be a delay so made no provision for this), but that's another matter at the moment.


    When the flight was cancelled the replacement flight was booked for the following day. So the airline had to provide us with the usual overnight accommodation, food and drink, transport, calls etc. Only problem was that they failed to provide any of this and we had to foot the bill ourselves. Long story short, flight cancelled at 11am and by 9pm we were finally told by the hotel the last 20 passengers had no more rooms and we had to arrange our own. Rang around and found one.


    Get back to the UK and now EasyJet aren't going to reimburse the calls we had to make to find our own accommodation. It's taken over 35 attempts to contact them regarding this. Call centre in South Africa doesn't have a clue and won't give you their surname as it's 'against company policy' so you can never track anyone down. The social media team are a joke. They take about 3 weeks at a time to respond to emails. Absolutely ridiculous.


    Firstly, any ideas how I can get through to them that they need to reimburse these costs?
    Secondly, never fly with them!
    Thirdly, if you have no option but to fly with them, don't EVER try and claim any money back from them. Get them to pay for everything up front!


    Have had similar encounters with other budget airlines which have been fine with the situation. There's budget airlines and there's EasyJet!
    • skint_chick
    • By skint_chick 16th Mar 17, 8:11 PM
    • 671 Posts
    • 5,127 Thanks
    skint_chick
    Did you submit the online claim form with all your booking details? What reason did they give for cancelling your flight? I had a flight cancelled in November and had expenses and 250euro each refunded within a couple of weeks without having to call, I just submitted the online forms for each and uploaded receipts and proofs.
    "I cannot make my days longer so I strive to make them better." Paul Theroux
    • Justice13075
    • By Justice13075 16th Mar 17, 9:10 PM
    • 1,013 Posts
    • 425 Thanks
    Justice13075
    Download and read Vaubans guide and follow the advice. This should be on the Easyjet thread
    • peachyprice
    • By peachyprice 17th Mar 17, 8:05 AM
    • 18,709 Posts
    • 43,011 Thanks
    peachyprice

    Get back to the UK and now EasyJet aren't going to reimburse the calls we had to make to find our own accommodation.
    Originally posted by BlueJimbo257
    So it's just the phone calls that haven't been reimbursed? You've had your food, hotel and E250?
    Accept your past without regret, handle your present with confidence and face your future without fear
    • Joosh
    • By Joosh 29th Mar 17, 5:35 PM
    • 84 Posts
    • 8 Thanks
    Joosh
    EasyJet - Bird Strike
    Hi guys,

    An EasyJet flight a family member was on, due to go from Gibraltar back to Bristol UK recently was delayed by over 24 hrs in Gibraltar due to a bird strike on the incoming aircraft.

    Eventually they flew home from Malaga, over a day later.

    I have chased this up with EasyJet on behalf of the aforementioned family member as they do not have the confidence/capability to do it themselves.

    EasyJet have replied classing bird strikes as Exceptional Circumstances, however I've heard that this may not be true due to the airline paying the airport for bird clearing services, plus the fact that bird strikes may be a normal occurrence during standard airline ways of business.

    Also, I don't see how it takes over 24 hours to get people on a replacement plane back from Gibraltar. It's a 2-3hr flight.

    Could it be argued that bird strikes are not exceptional circumstances and that easyJet did not do all in their power to reduce the delay?

    They have been very stubborn so far, despite my citing of some court cases disagreeing with the easyJet decision.

    Cheers,
    Joosh
    If its not cheap, find a way to make it cheap.
    • leylandsunaddict
    • By leylandsunaddict 29th Mar 17, 6:00 PM
    • 1,503 Posts
    • 1,020 Thanks
    leylandsunaddict
    The Easyjet thread is here

    http://forums.moneysavingexpert.com/showthread.php?t=4384709&page=110
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