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    • clairet707
    • By clairet707 1st Feb 17, 6:30 PM
    • 370 Posts
    • 84 Thanks
    clairet707
    Thanks both

    Ive added some comments along the lines of your post Tyzap, there is a resolve button
    https://www.dropbox.com/s/iwme499lpe2l9k7/Screenshot%202017-02-01%2018.29.03.png?dl=0

    Do I need to press that to send the comments or just wait and see what the adjudicator says now? I cant find anything on the FAQ / guidance for CEDR
    • Tyzap
    • By Tyzap 1st Feb 17, 7:35 PM
    • 1,139 Posts
    • 551 Thanks
    Tyzap
    Thanks both

    Ive added some comments along the lines of your post Tyzap, there is a resolve button
    https://www.dropbox.com/s/iwme499lpe2l9k7/Screenshot%202017-02-01%2018.29.03.png?dl=0

    Do I need to press that to send the comments or just wait and see what the adjudicator says now? I cant find anything on the FAQ / guidance for CEDR
    Originally posted by clairet707
    Hi clairet707,

    Sorry, I'm not familiar with the CEDR system so cannot help with that. Perhaps someone who is could make a suggestion!

    Good luck.
    Please read Vaubans superb guide.
    • gromit99
    • By gromit99 6th Feb 17, 4:08 PM
    • 10 Posts
    • 0 Thanks
    gromit99
    easyjet flight delay repayment
    I applied to easyjet for compensation for a four hour delay
    this is their reply however despite receiving the pasted email below after
    2 months and 3 emails I have still not received my compensation
    any ideas as to how I can proceed with this
    many thanks
    Carol


    Having checked the details of your flight, I can confirm that the reason for your disruption was due to a Non Extraordinary circumstance under EC Regulation 261/2004. As a result you will therefore be entitled to a compensation of (339.24 GBP) per passenger.

    I have raised a payment to the account details you provided when you submitted your claim, and you should receive this in the next 7-10 working days.


    • Justice13075
    • By Justice13075 6th Feb 17, 4:20 PM
    • 1,013 Posts
    • 425 Thanks
    Justice13075
    Double check the payment details you sent them. Give them a call and see what they say. Tell them you will issue proceedings in the small claims court if they don't pay up.
    • gromit99
    • By gromit99 6th Feb 17, 9:10 PM
    • 10 Posts
    • 0 Thanks
    gromit99
    I used their online form to claim so I am unable to double check my bank details but I'm pretty sure they were correct they do not reply to my emails and phoning them is a nightmare
    Does anyone have any good telephone numbers
    Last edited by gromit99; 07-02-2017 at 4:10 PM.
    • JPears
    • By JPears 10th Feb 17, 1:45 PM
    • 3,273 Posts
    • 914 Thanks
    JPears
    Off topic, but just got £40 credit voucher from Easyjet price promise after my flights dropped from £205 to £158
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Basingstoke Betty
    • By Basingstoke Betty 23rd Feb 17, 11:15 AM
    • 44 Posts
    • 18 Thanks
    Basingstoke Betty
    Yey!
    Hi,
    I'll try to keep this brief starting with steps taken so far....

    Delay of over 4 hours on European flight this summer due to knock on effect following bird strike to the plane on a previous journey.
    Easyjet denied compensation via their own process.
    I issued NBA - I have proof of receipt - they didn't respond.
    I issued MCOL - they are defending.


    I used Vauban's guide (thank you) to fill out MCOL form but did not include the names of all travellers or the flight number as there was limited wording.


    Easyjet's defence is that I have not provided them with flight details so they cannot confirm I was on any flight (*apart from my CLAIM on their own system and the NBA*).
    They claim that I have not provided proof of being a passenger.
    They claim that it is down to me to prove I was on the flight (thankfully I have my boarding passes, the emails they sent us during the day to say that the flight was delayed, my booking references etc etc etc).
    They claim that I cannot claim on behalf of my husband or children (locus standi?).
    They claim that I cannot claim interest as this is not a damages case.


    So now I have a very small form to complete which is basically two things: 1) do I want mediation and 2) do I agree it is small claims court?



    But there is no process for me to provide all the evidence that I was on the flight etc....and they claim that they cannot investigate without further 'particularisation' from me...so here is my question:

    How do I give them that information?

    I don't want to go all the way to court only to be told by the judge that I didn't give them enough information to do their investigation. (Although they DO have enough as I have submitted both a claim via their website - which they rejected by email and which I have a copy of).

    Not sure if I should tick mediation box as that gives me a chance to let them know that I DO have proof that we flew.



    Also, how do I prove that I can speak on behalf of my whole party?


    so, I've tried to be to the point here - advice very gratefully received.
    Originally posted by Basingstoke Betty
    Just a note to encourage everyone..... today I got a judgement from the court. EasyJet have been told to pay all compensation and costs. Thank you forum for your support.
    • Vauban
    • By Vauban 23rd Feb 17, 11:24 AM
    • 4,708 Posts
    • 2,085 Thanks
    Vauban
    Just a note to encourage everyone..... today I got a judgement from the court. EasyJet have been told to pay all compensation and costs. Thank you forum for your support.
    Originally posted by Basingstoke Betty
    Well done - pays to be persistent!
    • Risnog
    • By Risnog 3rd Mar 17, 2:30 PM
    • 12 Posts
    • 4 Thanks
    Risnog
    Easyjet nightmare
    I recently booked a flight with Easyjet, but due to a combination of overbooking and poor service on their part, I was unable to make the flight. I've searched various threads to establish what to do now but can't find anything that matches my scenario. Can any of you advise please?

    Around 3 weeks ago I booked a one-way flight from Palma de Mallorca to Stansted for myself, my friend and her 4 year old daughter. I booked online through the Easyjet website (via Kayak). I paid on debit card.

    About 48 hours before the flight was due, I received an email from Easyjet saying I could check in online. However, when I tried it said there was an “error” and to “go to an easyjet bagdrop desk”. I tried again a few times and on my friend’s phone. I took a screenshot of this error message. As I was eager to ensure we would sit next to the 4 year old on the flight, I visited the airport the day before the flight was due. The Easyjet desk was closed and I couldn’t find a single staff member. Airport staff told me to come back tomorrow.

    On the Monday (the day of the flight), we arrived 2.5 hours before the flight was due to depart. I have a bus ticket to the airport to prove this. At the checkin desk we were told they had overbooked and we should wait there until they could establish they were certainly overbooked. They said there was another flight to Gatwick before ours, however, we would need to pay for a train to Stansted. Or, we wait and claim potentially 250 euros each and get a free flight/expenses. We waited at the desk but I wanted to ensure we were doing the right thing so I called the Easyjet telephone customer services. They said there were no notes on their system, so I spent about 10 minutes to-ing and fro-ing my mobile phone between their customer service staff.
    Another staff member at the checkin then came on duty and told me (contradicting previous staff) that they could have paid for that train from Gatwick but it’s too late now, and that we should have been waiting near the gate. She told me that staff would see if anyone would voluntarily give up their seat and a member of staff would let us know. She gave me our boarding passes but with no seat numbers listed.

    We went straight up to the gate which was rammed with people, we found close seats nearby so the little one could sit. We didn’t leave those seats unless one of us went to the loo. Either way, at least one of us could hear the tannoy and see the gate. A queue formed and gradually went down. Finally, when there was no one else there, about 10 minutes before the flight departure I went up to the gate to ask what was going on. The man at the gate (I took record of his name) told me we had missed the flight. He said he had been calling our name and we hadn’t been there. I began to get upset (though still polite) and he told me to talk to customer services downstairs. He told me he hadn’t announced our names on the tannoy. I was just in shock as I knew full well that no reasonable effort had been made to inform us of the flight. We had followed every instruction given to us by Easyjet staff.

    We went downstairs to the Easyjet customer service centre. Lo and behold that same man from upstairs had taken over the office downstairs for our case. He told me there was nothing to be done. He then flat out lied and said he’d announced our names on the tannoy and walked around shouting our name. This simply isn’t true. When we were waiting, we didn’t have headphones in, we heard other names but never ours.
    He also said we were sitting 30m away from the gate. Again, this is a lie, and I have photographic evidence of this. Plus surely there are CCTV recordings and/or tannoy recordings. When I said that it’s not true and asked why he wasn’t telling the truth, he said “you say I’m lying, what can I do?”.
    He said he could put us on another flight in 2 days time and we would have to pay £80 each and pay for our own hotel/expenses in the meantime. I was very upset but he just refused to talk to me and closed his office window. I called Easyjet customer services who said he was a manager and what he says, goes.
    I was absolutely disgusted. I’ve never known such lack of integrity from such a well-established company.

    So there we were, at 6pm with a 4 year old and no available flights home all day. At this point, the Easy jet staff were hiding from us. It’s no joke!- They were actually hiding in the office and refusing to speak to us. It’s not like I was being threatening or violent as they could just call security.
    We just wanted to get home, but with no more flights to the UK, we had to book a flight to Barcelona, then to Luton, then a coach to Stansted where our car was.

    So because of Easyjet’s appalling customer service and lack of integrity and compassion (they knew were were with a 4 year old), we spent the night ‘sleeping’ in Barcelona airport- on a cold floor. We really didn’t have a choice as could not afford the £250 airport hotel rooms. Our whole journey back cost us £138 for the easy jet tickets, £250 for replacement tickets and £41 for the coach- plus extra food expenses. I have receipts for all of these.

    So what shall I do? Complain to Eastjet directly? I assume I may need Spanish law, EU law and may the English trading standards law i.e. right to a reasonable quality of service?

    I’m not actually convinced the flight had spaces for us (who would volunteer to stay for 2 days?!), can I find out somehow? And what about the tannoy recordings and CCTV?

    Can I still go for the 250 euros overbooking compensation? As far as I can see, we did everything we were told to do. If that flight was never overbooked, we would have made it on.

    I paid for the subsequent flight on credit card so maybe I can get some help from the credit card company?

    Any advice would be greatly appreciated.
    • Vauban
    • By Vauban 3rd Mar 17, 2:44 PM
    • 4,708 Posts
    • 2,085 Thanks
    Vauban
    So in a nutshell, easyJet thought you might need to be bumped from the flight because of overbooking, but you were given a provisional boarding pass and told to wait by the gate. You believed that a member of staff would proactively approach you, so sat and watched everyone board until there was no one left and the gate closed?

    If that is what happened, then I'm afraid I don't really see how you can claim compensation. You should have made yourself available to the staff at the gate, and certainly once boarding had commenced. If you didn't do this, it's a no show (albeit because of a misunderstanding).
    • Voyager2002
    • By Voyager2002 3rd Mar 17, 2:47 PM
    • 11,655 Posts
    • 7,898 Thanks
    Voyager2002
    First piece of advice: write something much shorter. Key points:
    1. you had a reservation for a specific flight;
    2. you were unable to check in on-line before the day of departure;
    3. you arrived at the airport in good time but were not allowed to board your flight.
    • Vauban
    • By Vauban 3rd Mar 17, 3:11 PM
    • 4,708 Posts
    • 2,085 Thanks
    Vauban
    First piece of advice: write something much shorter. Key points:
    1. you had a reservation for a specific flight;
    2. you were unable to check in on-line before the day of departure;
    3. you arrived at the airport in good time but were not allowed to board your flight.
    Originally posted by Voyager2002
    Though point 3 is not be strictly true.
    • Risnog
    • By Risnog 3rd Mar 17, 3:31 PM
    • 12 Posts
    • 4 Thanks
    Risnog
    I believed a member of staff would approach us as I was told that would be the case by an easyJet member of staff.
    I've never been on an overbooked flight before so thought it'd be best just to follow instructions
    • MCGONIS
    • By MCGONIS 3rd Mar 17, 4:04 PM
    • 681 Posts
    • 779 Thanks
    MCGONIS
    The more I read about Easyjet Airlines and this overbooking they do, the less and less I want to fly with them. The reviews over on Trustpilot are shocking. I really hope you get this resolved as it sounds like a complete nightmare for you.
    • DCFC79
    • By DCFC79 3rd Mar 17, 4:05 PM
    • 30,283 Posts
    • 19,157 Thanks
    DCFC79
    I believed a member of staff would approach us as I was told that would be the case by an easyJet member of staff.
    I've never been on an overbooked flight before so thought it'd be best just to follow instructions
    Originally posted by Risnog
    That's the thing you assumed it would happen.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • Tyzap
    • By Tyzap 3rd Mar 17, 4:10 PM
    • 1,139 Posts
    • 551 Thanks
    Tyzap
    Surely a case of involuntary denied boarding as they were not given valid boarding passes, regardless of what subsequently happened?
    Please read Vaubans superb guide.
    • Vauban
    • By Vauban 3rd Mar 17, 4:12 PM
    • 4,708 Posts
    • 2,085 Thanks
    Vauban
    Surely a case of involuntary denied boarding as they were not given valid boarding passes, regardless of what subsequently happened?
    Originally posted by Tyzap
    Not if easyJet say they were told to present themselves at the gate and they didn't.
    • JPears
    • By JPears 3rd Mar 17, 4:41 PM
    • 3,273 Posts
    • 914 Thanks
    JPears
    Vauban has his harsh hat on today
    I think if the poster oresented themselves at the gate when the queue had gone, they had presented themselves.
    It would appear poster has done everything possible to try to resolve EJs negligence including going to airport day before, ringing useless customer services etc.
    Make a claim then possible go to court.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Vauban
    • By Vauban 3rd Mar 17, 4:46 PM
    • 4,708 Posts
    • 2,085 Thanks
    Vauban
    Maybe. But from the description of what happened I think they'll lose.

    Did the OP check bags in? Because these would have had to be removed - which airlines hate doing. They normally work pretty hard to chase up missing passengers.
    • Tyzap
    • By Tyzap 3rd Mar 17, 6:28 PM
    • 1,139 Posts
    • 551 Thanks
    Tyzap
    Got to agree JP, he can be a harsh task master

    A bit more for consideration...

    The op arrived early and presented themselves correctly for check in. The check in staff then added another layer of complexity by giving them a confusing and unnecessary run-around.

    Were the PAX's informed of their rights in the prescribed way? It doesn't sound like it as they were wrongly told they would have to pay for the train to Stansted themselves. Were other passengers offered cash compensation to give up their seats and travel later, as is required by the regs? I doubt it.

    These reasons alone would/could entitle the op to compensation.

    The op was told that they were not given a valid boarding pass due to the flight being overbooked. Being offered a flight two days later is unrealistic and shows that the airline did not do everything it could to mitigate the delay. Another reason to win.

    EJ selected the op for denied boarding even tho a child was also travelling, this could/should have been easily avoided. Not specifically against the regs but against the spirit I feel.

    I believe that a well presented case put before a judge in England would win the day.
    Please read Vaubans superb guide.
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