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    • $nake eye$
    • By $nake eye$ 4th Dec 16, 6:43 PM
    • 356 Posts
    • 145 Thanks
    $nake eye$
    Thanks Justice, ive taken a template from Vauban's guide, and reworded slightly as its a flight cancellation rather than a delay. Sent the mail to CEO Carolyn McCall Carolyn.McCall@easyJet.com.
    • Aefio
    • By Aefio 5th Dec 16, 4:01 PM
    • 3 Posts
    • 0 Thanks
    Aefio
    Hello,

    Is there any way of finding out officially whether strike/industrial action took place?

    EJ are using strike/industrial action as an excuse to not pay compensation, but we were told at the airport our delay was due to the crew running out of flying hours.

    Thanks
    • JPears
    • By JPears 5th Dec 16, 4:09 PM
    • 3,338 Posts
    • 925 Thanks
    JPears
    Put your flight details into an online claim, Botts as a good one, there are others, to see if you have a valid claim.
    Also you can use flightstats website (need to register its free) to look at other flights were doing at your departure or arrival airport. If no others were seriously delayed then EJ are probably taking bovine excrement to put you off.
    What are your flight details?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Aefio
    • By Aefio 5th Dec 16, 4:26 PM
    • 3 Posts
    • 0 Thanks
    Aefio
    Hello JPears, thank you for your reply.
    EZY 2267, Flight date: 01st october 2016.

    I've been on flightstats to check times etc, but haven't checked other flights about the same time.
    Would industrial action have to occur at the actual airport I was flying out/in of?
    • Justice13075
    • By Justice13075 5th Dec 16, 4:46 PM
    • 1,014 Posts
    • 425 Thanks
    Justice13075
    EuClaim say you are due €250 per passenger. Download Vaubans Guide and go from there
    • Aefio
    • By Aefio 5th Dec 16, 5:09 PM
    • 3 Posts
    • 0 Thanks
    Aefio
    Thanks Justice.
    I believe Industrial action is one of the exceptions to the EU Compensation, hence why I'm trying to find out officially if it took place.

    I have downloaded Vaubans guide, and though I've only skim read it at the moment (at work), I can't see any mention of industrial action. I'll go through it more thoroughly later.
    • Caz3121
    • By Caz3121 5th Dec 16, 5:47 PM
    • 10,864 Posts
    • 7,093 Thanks
    Caz3121
    I believe Industrial action is one of the exceptions to the EU Compensation, hence why I'm trying to find out officially if it took place.
    Originally posted by Aefio
    If that was the reason for the delay EUClaim would show you were not due compensation
    • Hubster69
    • By Hubster69 6th Dec 16, 8:12 PM
    • 3 Posts
    • 0 Thanks
    Hubster69
    Getting Easyjet to pay out
    Hi All

    Help / advice required please.

    Easyjet agreed to pay compensation for a cancelled flight. I've been promised a cheque, which didn't come and a bank transfer which also hasn't happened.

    The whole thing has taken 3 months, some of my travelling companions got paid out within 2 weeks of returning home. How does that work???!!!
    Any advice on how to proceed from here on in?

    Thanks
    • Tyzap
    • By Tyzap 6th Dec 16, 8:23 PM
    • 1,177 Posts
    • 564 Thanks
    Tyzap
    Hubster69,

    There is an existing Easyjet thread a few lines below this, I'm sure you'll get a reply if you please re post there.
    Please read Vaubans superb guide.
    • Hubster69
    • By Hubster69 6th Dec 16, 8:55 PM
    • 3 Posts
    • 0 Thanks
    Hubster69
    Getting Easyjet to pay out
    Hi All

    I had my flight cancelled, about 3 months ago, and i've been claiming since then. i had my claim approved on 31st Oct and was promised a cheque, this did not arrive. I was then promised a bank transfer which has not happened.

    Any advice / help you can give me to get Easyjet to pay up?

    Thanks in advance
    • Tyzap
    • By Tyzap 6th Dec 16, 10:13 PM
    • 1,177 Posts
    • 564 Thanks
    Tyzap
    Hi All

    I had my flight cancelled, about 3 months ago, and i've been claiming since then. i had my claim approved on 31st Oct and was promised a cheque, this did not arrive. I was then promised a bank transfer which has not happened.

    Any advice / help you can give me to get Easyjet to pay up?

    Thanks in advance
    Originally posted by Hubster69
    Thanks for re posting.

    You are not alone, it's not unusual for EJ to do this. If you read back through this thread you will find others with similar tales.

    You could refer your claim to CEDR, MCOL or a no win no fee solicitor. Alternatively some have had some success with social media.

    If I were you I would contact CEDR who act as mediator/adjudicator for various airlines.

    Good luck and please let us know how you get on.
    Please read Vaubans superb guide.
    • Hubster69
    • By Hubster69 7th Dec 16, 7:26 AM
    • 3 Posts
    • 0 Thanks
    Hubster69
    Ok thanks for your help, I'll keep you posted
    • dogand2kids
    • By dogand2kids 7th Dec 16, 4:23 PM
    • 3 Posts
    • 4 Thanks
    dogand2kids
    I've just been through CEDR to claim for a very delayed flight that easyJet kept sidestepping.

    It has been 3 weeks since submitting the information and today I got an offer from easyJet to settle for the full amount of the claim. (I had been attempting to deal directly with easyJet for over a year and a half.)

    Still to be seen if it arrives in the bank account but the CEDR process was very easy, clear and straightforward.
    • Daisychain10
    • By Daisychain10 9th Dec 16, 9:44 AM
    • 6 Posts
    • 0 Thanks
    Daisychain10
    So what if the reason for cancellation was an air strike, but the flight was only cancelled the night before?
    • Caz3121
    • By Caz3121 9th Dec 16, 10:17 AM
    • 10,864 Posts
    • 7,093 Thanks
    Caz3121
    So what if the reason for cancellation was an air strike, but the flight was only cancelled the night before?
    Originally posted by Daisychain10
    Compensation is based on the reason for the delay / cancellation and whether that is within the control of the airline...eg a technical problem with a plane - airlines responsibility to maintain their aircraft so they are liable. ATC / Weather - airline has no control over this so cannot be made liable for compensation
    Amount of notice is not relevant in this case...for weather delays it is not uncommon to be told on the day and with strikes often being called off it is not uncommon for late cancellations
    • marystevens
    • By marystevens 21st Dec 16, 12:49 PM
    • 1 Posts
    • 0 Thanks
    marystevens
    EasyJet flight EZY6065 17th Dec 16
    This flight was changed to smaller plane and 15 passengers were unable to board. Were you one of them and how were you treated?
    We were told to make our own arrangements and have been unable to reach our Fuerteventura Hotel. We are totally disgusted at the way we are being treated by EasyJet. Have obviously lodged official complaint.
    • Justice13075
    • By Justice13075 21st Dec 16, 12:58 PM
    • 1,014 Posts
    • 425 Thanks
    Justice13075
    Can you put this on the easyjet thread
    • JPears
    • By JPears 21st Dec 16, 2:04 PM
    • 3,338 Posts
    • 925 Thanks
    JPears
    bumped for those that don't read faq....
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • SIGNMAN
    • By SIGNMAN 27th Dec 16, 11:17 AM
    • 1 Posts
    • 0 Thanks
    SIGNMAN
    Easyjet 26 hours late
    We were due to fly out of Turkey on a scheduled flight at 12.30 Midday Sunday Oct 23th.
    On boarding the plane, we were told by the Captain there would be about a Twenty minute delay as the plane had hit a bird upon landing. We were told the captain had checked it but because of the position on the nose cone it had to be verified by a technician. This was done and no damage whatsoever was found.
    We were left waiting at the terminal for a further 5 hours while Emails were exchanged to and from Easyjet. The Captain kept us informed at various intervals and was very pleasant.
    No food at all was available on the plane and we were only offered one bag of Pringles and a soft drink.
    After a further wait the Captain announced that the crew were getting near to the end of their allowed flying time and if we could take off soon then they could fly to Berlin or Milan to change crews. This never happened and the crew eventually went over their time.
    We were then allowed back into the airport for a further wait until one of the local reps could decide what to do.
    At this point the airport was totally closed and again there was no food. Eventually we found a small Coffee cart had opened and we bought coffee. Some of the passengers had taken beer and sandwiches from one of the closed bars as they were so frustrated.
    We were eventually taken to a hotel for the night at around 8.00pm and given food and Breakfast in the morning.
    The Replacment flight no: EZY9284 (The same plane) was due to fly out at 2.30 but again there was a delay due to another flight and we took off just after 3.00pm, a total of around 26 hours late. Again no food or hot drinks were available on the whole flight, but we had purchased our own as I had text messages from Easyjet informing us of the delay at several points and telling us there would be no food on the flight.
    I have tried to claim compensation for this and Easyjet have refused to deal with Resolver so I filled out their own form.
    They refuse any compensation saying that this is an extraordinary situation due to technical issues out of their control. I have checked other websites and have learned that Technical issues are not classed as extraordinary circumstances.
    Can you please give me any advise as to were to take this next as I am not prepared to give up.
    Thanks..... Martin
    • Caz3121
    • By Caz3121 27th Dec 16, 11:33 AM
    • 10,864 Posts
    • 7,093 Thanks
    Caz3121
    all the guidance is covered in Vaubans Guide http://forums.moneysavingexpert.com/showthread.php?t=5173888
    If you have further questions you should post them on the Easyjet thread
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