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    • Justice13075
    • By Justice13075 27th Sep 16, 1:09 PM
    • 984 Posts
    • 421 Thanks
    See the reply on the easyjet thread
    • alreeve27
    • By alreeve27 30th Sep 16, 2:59 PM
    • 24 Posts
    • 3 Thanks
    No response to Easyjet claim

    I recently travelled with Easyjet and the flight arrived 3h 4m late - I have the details from Flightstats which I found through the flight delay compensation section of MSE. I submitted the online claim the day after I returned from holiday and have a print screen of the confirmation message saying I would receive a decision within 21 days. Today marks 21 days and I have not received any response yet.

    I have read the great info on MSE about what to do if your claim is rejected, but what would you suggest I do if I have not heard anything back from them by tomorrow? It does not state 21 working days, just 21 days. Do I escalate the claim with the regulator listed at this stage? Or should I attempt to contact Easyjet and speak to someone first?

    • glentoran99
    • By glentoran99 30th Sep 16, 3:03 PM
    • 4,578 Posts
    • 3,579 Thanks
    your options are

    Wait as long as you are willing for a reply then

    Try resolver
    Take them to court yourself
    Pay a no win no fee firm to do it for you

    forget the regulator, waste of time
    • ianG
    • By ianG 5th Oct 16, 8:19 AM
    • 58 Posts
    • 9 Thanks
    easyJet expenses response
    Well, we had a problem leaving Pisa last month so I initially tried using the Resolver site but that site admitted easyJet do not respond to those claims put through there.

    So I went through the easyjet site for both compensation and for expenses (in excess of £400!). I had an email from them about the compensation that they agreed to pay and have as yet to receive the cheque.

    As for the expenses, not a sausage, just an auto-reply email.

    It has now been 2 weeks, what should I do to take this further? Is it reasonable to wait longer, there was a plane load of people but then again they decided to cancel the flight and accepted that we would all be claiming.

    Further up the thread someone who has more experience of this has started a Money Claim Online process. A bit early to do this?

    • DrA_Harrogate
    • By DrA_Harrogate 5th Oct 16, 9:22 AM
    • 252 Posts
    • 98 Thanks
    First download Vauban's guide (google) and check you are entitled to compensation, which sounds highly likely from the few details you give. You will quickly work out that your next step is to send them an NBA letter setting a deadline. If they miss that deadline you choose between a NWNF lawyer or diy via MCOL. Using MCOL is easy - google, create an ID, enter a few details, and launch a claim. They charge about 40 quid. They tell you what happens next which depends on Easyjet's response.
    • ianG
    • By ianG 5th Oct 16, 9:28 AM
    • 58 Posts
    • 9 Thanks
    Thanks, yes they have admitted and will pay sometime in the future my 250 euro each but the separate expenses claim has not been answered (other than an auto-response).

    I used that guide in the past for claiming off a dodgy mobile phone supplier and it worked. So I am happy to go down that route again. I have printed off Vauban's latest guide as well so I am prepared.
    • Blue264
    • By Blue264 11th Oct 16, 9:23 AM
    • 1,542 Posts
    • 915 Thanks
    Hi all,

    My Manchester to Basel flight on 1st October was delayed by 3hrs 30mins. At the time, the airline kept sending SMS messages saying that our flight was yet to depart from Venice, then the pilot gave a tale of landing at the wrong airport owing to weather conditions, etc... My friends who were in Venice at the time, said it was clear with blue skies all day, but that's another story...

    I filled in the Easyjet form on Thurs 6th October and had a reply yesterday declining compensation due to 'weather'. I've checked the flight details on Botts and they say we're entitled to €250 per passenger.

    As I'm no longer resident in the UK and will be using Easyjet a lot over the next 6mths, would it be best / simpler to employ Botts for our claim? I'm inclined to think it's worth the €100 / 20% to get someone else to do all the leg work on this one, as I don't want to go down the court route with not living in the UK. I do have a UK Government Gateway account for tax reasons, so would the MCOL route still be open to me?

    Thanks in advance.
    • startingout2016
    • By startingout2016 11th Oct 16, 2:52 PM
    • 101 Posts
    • 24 Thanks
    Hi, We were due to fly with Easy Jet from Italy to UK back at beginning of July.

    The flight was cancelled and a replacement flight wasnt available for a week later. We had to get back to work so booked through alternative airline which at the time easy jet agreed to pay for once we had submitted our expenses.

    Its now October, and we have received countless email responses back saying 'We have received your claim and will respond in 5-7 days'.
    We have posted on their facebook page and have been told it was escalated for quick response, but nothing back on there either and are still just receiving holding emails back.

    Getting really fed up now as we are approx £800 down from the replacement flights we booked to get home which has been sitting on our credit card since july being charged interest against.

    What do we try next?
    • ianG
    • By ianG 11th Oct 16, 2:58 PM
    • 58 Posts
    • 9 Thanks
    Interesting experience as I am in that situation from mid September (this year luckily!). Did you get the 250 euro each compensation at all? That came through quite quickly in my case but on the other hand they cancelled the flight, they did not offer any alternative and their T&Cs do say any alternative transport back to your starting point and an assortment of incidental expenses will be covered (several 55 euro taxi rides in my case).

    I am planning on taking the MCON route if I don't get any sensible response by the end of the month.
    • startingout2016
    • By startingout2016 11th Oct 16, 3:08 PM
    • 101 Posts
    • 24 Thanks
    Yes we received the £250 comp quite quickly which i think gave us false hope that our expenses wouldnt take much time to take to come through.
    • NoProspects
    • By NoProspects 12th Oct 16, 5:56 PM
    • 7 Posts
    • 0 Thanks
    Easyjet have agreed to pay me compensation, as per an e-mail I received from them in June. Problem is that they say there's a problem with the payee info (or something) and despite numerous phone calls they still haven't resolved whatever the problem is and I still don't have a cheque.

    Should I proceed down the MCOL route?
    • byron47
    • By byron47 12th Oct 16, 11:30 PM
    • 4 Posts
    • 0 Thanks
    My flight home from Kos to gatwick last weekend was cancelled due to industrial action that didn't then happen - the strike was called off , wI was told although they will pay reasonable expenses for staying longer in the hotel I am not entitled to Eu261 compensation as well . when I first phoned to try and get back home on their earlier flight to Glasgow leaving at 21.30 I was told this would soon be cancelled as well but it wasn't. Only my flight was cancelled .
    My flight was due to leave at 22.05 and the strike was from midnight so I should of been 1/2 way home by then.
    Can I claim EU261 compensation , and what about loss of earnings . ?
    • Caz3121
    • By Caz3121 13th Oct 16, 12:34 AM
    • 10,779 Posts
    • 7,021 Thanks
    Can I claim EU261 compensation , and what about loss of earnings . ?
    Originally posted by byron47
    put your flight details into a couple of the free NWNF checkers - EUClaim, bottonline which will give you their view on whether compensation due. Airlines not liable for loss of earnings so check your travel insurance policy to see whether it covers (not many do)
    • poggle99
    • By poggle99 14th Oct 16, 10:00 AM
    • 24 Posts
    • 5 Thanks
    Accepted transfer from delayed flight to slightly-less-so - can we claim anything?
    We flew back from Edinburgh this summer, and the flight we were due to travel on ended up being delayed by over 3 hours. EasyJet had spaces on an earlier flight to a different London airport, so we accepted the transfer (3 kids, wanted to get home, hadn't parked at our original destination so car wouldn't be stranded).

    As a result, we had to take a taxi all the way home as it wasn't possible to make the journey by public transport (which is what we would have done from our original destination).

    Fairly sure we won't be entitled to the automatic EU compensation, because the actual flight we ended up taking was only delayed by about 20 minutes, but is there any way I can claim for the taxi? Having probably saved them about a thousand quid in automatic compensation I'd quite like the 80 quid back we had to spend on emergency transport.
    • JPears
    • By JPears 14th Oct 16, 11:16 AM
    • 3,074 Posts
    • 866 Thanks
    What time would you have arrived back at the correct airport if you had taken taxi? If it was still over 3 hours than the original scheduled flight arrival, you are probably due compnesation, depending on the original cause of the dealy. Easyjet should be repsonsible for your costs of getting from the alternative airport to at least the original airport. Anythng over and above that is not their responsibilty, so I would find out what the taxi cost would have been between the 2 aiports.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • $nake eye$
    • By $nake eye$ 16th Oct 16, 2:17 PM
    • 354 Posts
    • 145 Thanks
    $nake eye$
    Just submitted my claim from my cancelled flight from Stuttgart to London Gatwick earlier this month. Not sure how much compensation to expect, but I believe the reason for the cancellation was Easyjets fault as they mentioned the incoming bound flight was delayed so the flying staff ran out of hours flight time.
    • sputnik1957
    • By sputnik1957 16th Oct 16, 2:34 PM
    • 21 Posts
    • 13 Thanks
    Hello, I was delayed on a flight in September; just so happened during the France air strikes. Final arrival time (1 hour flight) was 3 hours later than scheduled. When we boarded captain told us there was a delay getting replacement staff following a unscheduled landing due to a medical emergency. (we were also told the delay was due to the air strikes by cabin crew, anyway...that's a different but conflicting story).

    I submitted a EU261 claim online and got the standard response:
    "The compensation rules set by the EU clearly state that if the disruption is within our control you are entitled to compensation and if it considered 'extraordinary' then no compensation is payable. Having looked at the details of your flight EZYXXXXX, I can confirm that the reason for your disruption was due to Medical Emergency. This event is classified as "extraordinary" under EC Regulation 261/2004 because it was outside of our control. This means that in this instance there is no compensation payable."

    Now, while I can see that the initial delay may be classes as extraordinary, we were also told when boarded that the subsequent delay was due to finding new/fresh staff.

    Surely there is a duty for the airline to have contingency planning in place for such events to mitigate the delay. The fact we were waiting for new staff tells me this didn't happen here. Any ideas if there is any regulation I can quote when writing back?

    Many Thanks
    Last edited by sputnik1957; 16-10-2016 at 2:38 PM. Reason: clarification
    • $nake eye$
    • By $nake eye$ 16th Oct 16, 2:48 PM
    • 354 Posts
    • 145 Thanks
    $nake eye$
    Any recommendations for what to put in the text box when submitting receipts on the easyJet Expense Claim Form? For the attachments, would you include a letter and spreadsheet detailing the claim, along with the receipts?
    • Tyzap
    • By Tyzap 16th Oct 16, 3:47 PM
    • 984 Posts
    • 496 Thanks
    Hi sputnik1957,

    Please post your flight details for a more considered response. Certain details will support or weaken your case.

    Please read Vaubans superb guide.
    • Justice13075
    • By Justice13075 16th Oct 16, 4:03 PM
    • 984 Posts
    • 421 Thanks
    Stuttgart to Gatwick is under 1500km which means €250 per passenger
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