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    • Tyzap
    • By Tyzap 15th Aug 17, 8:15 PM
    • 993 Posts
    • 501 Thanks
    Tyzap
    Hi, my partner and I were also delayed in Tenerife on this day. However, the aircraft that burst its tyres coming in from Manchester was our aircraft back to Manchester.

    Does this change the scenario?

    Thanks.
    Originally posted by speedypeavey
    Hi speedypeavey,

    Put your flight details into a couple of flight delay calculators such as Bott & Co or EUclaim to see if they think you have a claim.

    It will indicate if it's worth pursuing.

    IMO, however, although you were scheduled to be on the same aircraft, which had the technical fault, the runway and airport were subsequently closed. This would then be classed as an extraordinary circumstance, so no compensation due.

    Good luck.
    Please read Vaubans superb guide.
    • NoviceAngel
    • By NoviceAngel 15th Aug 17, 8:43 PM
    • 1,877 Posts
    • 568 Thanks
    NoviceAngel
    Hi speedypeavey,

    Put your flight details into a couple of flight delay calculators such as Bott & Co or EUclaim to see if they think you have a claim.

    It will indicate if it's worth pursuing.

    IMO, however, although you were scheduled to be on the same aircraft, which had the technical fault, the runway and airport were subsequently closed. This would then be classed as an extraordinary circumstance, so no compensation due.

    Good luck.
    Originally posted by Tyzap
    I agree, I originally thought that you may well qualify, but if the airport was subsequently put on lockdown then there's not much wriggle room.
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
    • pcyuljr
    • By pcyuljr 26th Aug 17, 3:06 PM
    • 96 Posts
    • 64 Thanks
    pcyuljr
    Hello,

    I have previously claimed compensation for my parents, so I am not a complete newbie. However, my own situation is quite different and I would appreciate any discussion/advice around it.

    On Saturday 17th June my departure time from Manchester Airport to Thessalonika (Greece) was delayed for 2hrs 50 minutes. This was due to the aircraft, when we had all boarded, getting a burst rear tyre as we were taxing due to debris around the aircraft. We had to all get off and the company get another aircraft.

    We were due to land in Greece between 6pm and 6.30pm.

    After the delayed departure, we arrived at Thessaloniki (late obviously) but were then unable to land due to the wind. The pilot did attempt one landing, but aborted and then decided to not try again. As such we were diverted to Athens airport, finally landing with doors open at about 10pm. Thus 4 hrs later and at a different airport than we should have done.

    We were put up overnight in Athens by Jet2 and the following day, flew back to Thessaloniki finally arriving with doors open at 1.40pm.

    Thus we arrived at our correct airport about 19hrs after we should have done due to a mixture of issues.

    Can anybody please provide some guidance or thoughts on these various issues as overall we lost a day of our holiday. Both of us also have travel insurance.

    (Of note we were also delayed 2hrs upon returning, but that's an aside...I think)

    Many thanks.
    Originally posted by pcyuljr
    To provide an update to this;

    Jet2, unsurprisingly, rejected my claim, stating EC.

    I then submitted the paperwork to the CAA who have now replied stating they do believe I am entitled to compensation and that they have informed the airline of this. However, they then state that Jet2 are still refusing compensation.

    I appreciate the CAA are seen as a bit of a lame duck on these threads. However, I am now planning on taking the case to court. Surely the CAA judgement will be strong support for my claim and thus provide it with credibility and legitimacy?

    I'm working through Vauban's guide in going through the MCOL process currently and would appreciate any hints or tips.
    Last edited by pcyuljr; 26-08-2017 at 3:08 PM. Reason: Wording.
    • Vauban
    • By Vauban 26th Aug 17, 3:28 PM
    • 4,675 Posts
    • 2,071 Thanks
    Vauban
    To provide an update to this;

    Jet2, unsurprisingly, rejected my claim, stating EC.

    I then submitted the paperwork to the CAA who have now replied stating they do believe I am entitled to compensation and that they have informed the airline of this. However, they then state that Jet2 are still refusing compensation.

    I appreciate the CAA are seen as a bit of a lame duck on these threads. However, I am now planning on taking the case to court. Surely the CAA judgement will be strong support for my claim and thus provide it with credibility and legitimacy?

    I'm working through Vauban's guide in going through the MCOL process currently and would appreciate any hints or tips.
    Originally posted by pcyuljr
    Not sure what hints and tips are needed - it's basically all (or mostly) there. If you've got specific questions, I'm sure we will all try to help.

    On the CAA question, it makes a mockery of "enforcement" that they find in your favour then sit on their hands. As to whether their view will hold any sway in a court, well it can't do any harm. But judges tend to be quite independently minded and argue that, if there is a legal dispute, it's they - rather than the CAA - that's better placed to take a definitive view.
    • pcyuljr
    • By pcyuljr 29th Aug 17, 11:58 AM
    • 96 Posts
    • 64 Thanks
    pcyuljr
    Not sure what hints and tips are needed - it's basically all (or mostly) there. If you've got specific questions, I'm sure we will all try to help.

    On the CAA question, it makes a mockery of "enforcement" that they find in your favour then sit on their hands. As to whether their view will hold any sway in a court, well it can't do any harm. But judges tend to be quite independently minded and argue that, if there is a legal dispute, it's they - rather than the CAA - that's better placed to take a definitive view.
    Originally posted by Vauban
    Hey, thanks for the response. Your guide is terrific, I just noted it was last revised in November 2014, so nearly three years ago. As such, I was just asking in case anything else (case law or processes etc) had changed in that time.

    The CAA must find it quite embarrassing about their lack of influence or enforcement powers.
    • NoviceAngel
    • By NoviceAngel 29th Aug 17, 1:14 PM
    • 1,877 Posts
    • 568 Thanks
    NoviceAngel
    ...............

    The CAA must find it quite embarrassing about their lack of influence or enforcement powers.
    Originally posted by pcyuljr
    I'm not sure that they do, there have been a number of resolution services over the last few years, resolver and finally the waste of time ombudsman scheme, there's simply no alternative to a court room, or a payout
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
    • Calcrickson
    • By Calcrickson 31st Aug 17, 10:16 PM
    • 3 Posts
    • 0 Thanks
    Calcrickson
    Recently got on board flight lS943 MAN-LCA everything went smooth however on takeoff we were gaining speed on the run way the pilot aborted take off to our suprise fire engines on there way out as we taxid back to the runway, Were then told the fire indicator had come on for the left engine but no fire were then sat in the airport for three hours waiting for our next flight out all in all were delayed about 5.

    Would this be something they could get away with extraordinary cases?
    • Justice13075
    • By Justice13075 31st Aug 17, 10:19 PM
    • 984 Posts
    • 421 Thanks
    Justice13075
    In a word NO. Put your flight details in to bottonline and EuClaim and see what they say. If they say you are due compensation google and download Vaubans Guide, all explained in the guide. What date was the flight?
    Last edited by Justice13075; 31-08-2017 at 10:23 PM.
    • JPears
    • By JPears 1st Sep 17, 12:12 AM
    • 3,081 Posts
    • 867 Thanks
    JPears
    Something like this is a technical fault, so not an EC. Depending on the aircraft involved, most likely due the age of the aircraft/wear and tear.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 1st Sep 17, 8:50 AM
    • 993 Posts
    • 501 Thanks
    Tyzap
    Recently got on board flight lS943 MAN-LCA everything went smooth however on takeoff we were gaining speed on the run way the pilot aborted take off to our suprise fire engines on there way out as we taxid back to the runway, Were then told the fire indicator had come on for the left engine but no fire were then sat in the airport for three hours waiting for our next flight out all in all were delayed about 5.

    Would this be something they could get away with extraordinary cases?
    Originally posted by Calcrickson
    Further info here...

    http://avherald.com/h?article=4acc315e&opt=257
    Please read Vaubans superb guide.
    • Chippy42
    • By Chippy42 1st Sep 17, 2:50 PM
    • 5 Posts
    • 0 Thanks
    Chippy42
    We were also on flight LS943 MAN-LCA on 9/8/17 with an arrival delay of 4 hours. I've posted a letter today (signed for delivery so they can't say they haven't received it!) using the MSE template and included our boarding passes. From everything I've read, they really shouldn't be able to say it was 'extraordinary circumstances' as it was a technical fault on the aircraft. I'm also aware that this is the 3rd time this particular problem has occurred on that aircraft (G-LSAB) this year alone so I'll be pretty annoyed if they try to wriggle out of it. There's a video of the aborted take off which is pretty exciting stuff. Wasn't too thrilled at the time though! I'll post with any results (although from what I gather, that could take some time....)
    • Tyzap
    • By Tyzap 1st Sep 17, 3:37 PM
    • 993 Posts
    • 501 Thanks
    Tyzap
    We were also on flight LS943 MAN-LCA on 9/8/17 with an arrival delay of 4 hours. I've posted a letter today (signed for delivery so they can't say they haven't received it!) using the MSE template and included our boarding passes. From everything I've read, they really shouldn't be able to say it was 'extraordinary circumstances' as it was a technical fault on the aircraft. I'm also aware that this is the 3rd time this particular problem has occurred on that aircraft (G-LSAB) this year alone so I'll be pretty annoyed if they try to wriggle out of it. There's a video of the aborted take off which is pretty exciting stuff. Wasn't too thrilled at the time though! I'll post with any results (although from what I gather, that could take some time....)
    Originally posted by Chippy42
    This is not something that they can wriggle out of, even tho they will probably try to.
    Please read Vaubans superb guide.
    • Chippy42
    • By Chippy42 1st Sep 17, 8:18 PM
    • 5 Posts
    • 0 Thanks
    Chippy42
    Good to know, thanks. I'm ready for a fight. It wasn't much fun driving 2 hours up the motorway when I was tired, trying to find our villa in the dark and not getting there till 12.30am. So much for their 'great flight times' as was plastered across the side of our stricken plane!
    • barrovian
    • By barrovian 6th Sep 17, 7:14 PM
    • 3 Posts
    • 4 Thanks
    barrovian
    To provide an update to this;

    Jet2, unsurprisingly, rejected my claim, stating EC.

    I then submitted the paperwork to the CAA who have now replied stating they do believe I am entitled to compensation and that they have informed the airline of this. However, they then state that Jet2 are still refusing compensation.

    I appreciate the CAA are seen as a bit of a lame duck on these threads. However, I am now planning on taking the case to court. Surely the CAA judgement will be strong support for my claim and thus provide it with credibility and legitimacy?

    I'm working through Vauban's guide in going through the MCOL process currently and would appreciate any hints or tips.
    Originally posted by pcyuljr
    Hi my husband & I were also on this flight, we too have had our claim rejected. Jet2 blamed the weather in Thessaloniki & did not even mention the debris on the apron at Manchester which caused the delay in the first place. Can I ask which route you plan to take next?
    Regards Barrovian
    • Calcrickson
    • By Calcrickson 6th Sep 17, 7:34 PM
    • 3 Posts
    • 0 Thanks
    Calcrickson
    H
    Let me know how it goes for you, I also sent a copy of the Huzar case with mine along with boarding passes, seeing as it’s happened three times this year alone surely they won’t have a leg to stand on but we will soon see if they try and get themselves out of paying up
    • pcyuljr
    • By pcyuljr 7th Sep 17, 9:08 AM
    • 96 Posts
    • 64 Thanks
    pcyuljr
    Hi my husband & I were also on this flight, we too have had our claim rejected. Jet2 blamed the weather in Thessaloniki & did not even mention the debris on the apron at Manchester which caused the delay in the first place. Can I ask which route you plan to take next?
    Regards Barrovian
    Originally posted by barrovian
    Hi, good to hear from somebody on the flight also. I emailed my NBA last week. They replied telling me they needed it in writing, as they did with the initial compensation request. I basically told them to sod off and that their acknowledgement was enough to tell me that Jet2 had recieved it.

    My plan is to next week start the MCOL process. I've previously claimed for a different delay through a no win no fee, but this time I fancy doing it myself with Vs guide as my bible of course.
    • JPears
    • By JPears 7th Sep 17, 9:57 AM
    • 3,081 Posts
    • 867 Thanks
    JPears
    Pcy - several years ago Jet2 and their legal evils 2birds were quite happy to send me legal threats by email.
    As you say, their acknowledgement should be good enough.
    However, for the sake of a stamp and proof of posting receipt I would send a copy by post. If it goes to court then you've done your bit completely.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • pcyuljr
    • By pcyuljr 16th Sep 17, 10:49 AM
    • 96 Posts
    • 64 Thanks
    pcyuljr
    I'm just in the process of completing my MCOL application when I looked on the Jet2 site for their headoffice address.

    Whilst there, I noticed the following on the bottom of their contact page;

    You can access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/.


    I have never heard of this previously. If anybody else has, is it akin to ADR, and if so, is it something I should look at going through with, prior to submission of the MCOL?

    Thanks in advance.
    • JPears
    • By JPears 16th Sep 17, 11:16 AM
    • 3,081 Posts
    • 867 Thanks
    JPears
    It may be possible to use this process, however, looking at the website, it doesn't seem to be airline specific so they may not have the knowledge or experience to deal with this fully or accurately?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • NoviceAngel
    • By NoviceAngel 16th Sep 17, 12:22 PM
    • 1,877 Posts
    • 568 Thanks
    NoviceAngel
    Hi pcyuljr,

    My advice would be to issue the NBA as planned and see if J2 fold at that stage, personally I wouldn't bother about ADR (ODR). I'd issue court proceedings if you believe your case is strong enough for a clear win.

    Good luck

    NoviceAngel
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
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