Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
Page 145
    • legal magpie
    • By legal magpie 4th Sep 16, 10:02 AM
    • 653 Posts
    • 326 Thanks
    legal magpie
    Even if the wording is ambiguous, Jet2 can't rely on full and final for all the claimants because there was no consideration.
    • NoviceAngel
    • By NoviceAngel 4th Sep 16, 7:38 PM
    • 1,818 Posts
    • 548 Thanks
    NoviceAngel
    Even if the wording is ambiguous, Jet2 can't rely on full and final for all the claimants because there was no consideration.
    Originally posted by legal magpie
    Well that's a clue from a 'legal' magpie, I would understand that to mean that Jet2 can't just say we are paying you in full and final for the rest of your party (because they have not consulted the rest of your party) I still think there is much more for you all to claim.

    Please don't settle for what they've paid..... they are clearly taking the pi$$
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
    • DrA_Harrogate
    • By DrA_Harrogate 5th Sep 16, 9:06 AM
    • 247 Posts
    • 97 Thanks
    DrA_Harrogate
    They replied saying I could only claim for myself and the others would have to claim individually. Well today, much to my absolute delight and amazement, I got a cheque for 344.65!!! Result!!!
    Originally posted by JillyT
    As others have observed, partial result! I would reply to Jet2 pronto thanking them for cheque and saying it is not final settlement as the other passengers have not been consulted. Then get each of them to e-mail you (paper would be fine) saying they wish to claim and authorising you to pursue this on their behalf. You then forward this to Jet2 and see what happens.

    Courts have indeed been a bit jumpy about including compensation for adult passengers who don't claim themselves so Jet2's 'put off' has some basis but getting your fellow passengers ok should sort that. Good luck.
    • Charlene6
    • By Charlene6 10th Oct 16, 12:08 PM
    • 12 Posts
    • 3 Thanks
    Charlene6
    Hi all,

    I recently have been in contact with Jet 2 regarding compensation for my flight which was delayed by over 3 hours on 5th September 2015. The were delayed by about an hour before we were even allowed on the plane and then upon boarding the plane we were told that there was a fault with the door, we then waited just under 2 hours on the plane where the cabin crew and the pilot repeatedly explained that we were delayed due to a fault with the door. The engineer's managed to fix the door and we were on our way. Upon arriving at Dalaman airport we were over 3 hours late.

    I initially contacted Jet 2 who got back to me saying that the delay was an extraordinary circumstance and therefore they wouldn't be paying compensation. I replied again stating that we were told the delay was due to a technical fault and as the new ruling states from the previous court case - a techincal fault is not an extraordinary circumstance. I also contacted the Civil Aviation Authority and asked them to look into the case for me.

    I received an e-mail back from the CAA who advised that upon looking into my case they have found no extraordinary circumstances for the delay and have advised Jet 2 that they are liable to pay the compensation. Unfortunately as they are not an ombudsman they can't force Jet 2 to pay the compensation claim. I therefore contacted Jet 2 AGAIN and copied in the correspondence from the CAA. I received a letter back from Jet 2 at the weekend again stating that the delay was due to air traffic control restrictions (which is not true) and they would not be paying compensation!!

    I know the next step would be a small claims court however i do not want to be out of money for this. I feel angry that Jet 2 are refusing this claim even when the CAA have advised they should be paying out.

    Why are they getting away with this??
    Originally posted by Charlene6





    Hi Everyone,


    Just wanted to provide an update on my case as detailed above. Jet 2 are still denying responsibility. I passed the matter over to Bott Online and the case is now being taken to Liverpool County Court.


    Fingers crossed, I will let you know the outcome.
    • Tyzap
    • By Tyzap 10th Oct 16, 2:13 PM
    • 739 Posts
    • 398 Thanks
    Tyzap
    Hi Everyone,


    Just wanted to provide an update on my case as detailed above. Jet 2 are still denying responsibility. I passed the matter over to Bott Online and the case is now being taken to Liverpool County Court.


    Fingers crossed, I will let you know the outcome.
    Originally posted by Charlene6
    Hi,
    Bott and Co will sort J2 out again, they have a very good record against them.
    Particularly when J2 Insist on fighting lost causes which they obviously cannot win.
    Just hope the CAA are noting that they are up to their old tricks again.
    Good luck, not that I think you need it.
    Please read Vaubans superb guide.
    • JPears
    • By JPears 10th Oct 16, 2:18 PM
    • 2,776 Posts
    • 779 Thanks
    JPears
    Oh no what have I done? Booked a flight with Jet2 in January

    Maybe I'll get to go on the new plane!
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 10th Oct 16, 2:22 PM
    • 739 Posts
    • 398 Thanks
    Tyzap
    Oh no what have I done? Booked a flight with Jet2 in January

    Maybe I'll get to go on the new plane!
    Originally posted by JPears
    Tut tut tut,

    Very unlikely from Leeds, if that's where you're flying from.
    Please read Vaubans superb guide.
    • NoviceAngel
    • By NoviceAngel 10th Oct 16, 4:53 PM
    • 1,818 Posts
    • 548 Thanks
    NoviceAngel
    Oh no what have I done? Booked a flight with Jet2 in January

    Maybe I'll get to go on the new plane!
    Originally posted by JPears
    I'm sure they'll reserve their very best for you JP

    Sometimes you have no choice but to fly J2 there's a lack of carriers from LBA.

    I must admit I flew to Jersey last year with Flybe and paid more than if I'd have flown with J2 I just couldn't book with them, but when Ryanair cancelled my Barcelona flight I had to use Jet2 there was very little choice. Sometimes you've got to bite your tongue and try and leave the past behind.

    Tyzap, have you flown with them since your case?
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
    • JPears
    • By JPears 10th Oct 16, 7:25 PM
    • 2,776 Posts
    • 779 Thanks
    JPears
    Alas the times to Geneva were better than Easyjet. I may live to regret it...
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 10th Oct 16, 8:01 PM
    • 739 Posts
    • 398 Thanks
    Tyzap
    I'm sure they'll reserve their very best for you JP

    Sometimes you have no choice but to fly J2 there's a lack of carriers from LBA.

    I must admit I flew to Jersey last year with Flybe and paid more than if I'd have flown with J2 I just couldn't book with them, but when Ryanair cancelled my Barcelona flight I had to use Jet2 there was very little choice. Sometimes you've got to bite your tongue and try and leave the past behind.

    Tyzap, have you flown with them since your case?
    Originally posted by NoviceAngel
    No, not once.

    I have plenty of choice from MAN so they are EASY to avoid!

    In southern Spain at the moment but came on Ryanair, they have been very punctual recently.
    Please read Vaubans superb guide.
    • NoviceAngel
    • By NoviceAngel 10th Oct 16, 9:03 PM
    • 1,818 Posts
    • 548 Thanks
    NoviceAngel
    No, not once.

    I have plenty of choice from MAN so they are EASY to avoid!

    In southern Spain at the moment but came on Ryanair, they have been very punctual recently.
    Originally posted by Tyzap

    Enjoy your break away, mines next Feb going transatlantic for the first time going from MAN to MCO and no not to Disney! I'm being an old fart and getting a cruise from Port Canaveral.

    Never done it before so will be a first, I'm not looking forward to the flight but at least looking on the up side it's with Virgin, and not J2. (I'm deliberately avoiding the Virgin thread)

    Then I won't be going anywhere for a while until my credit card recovers
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
    • howticklediam
    • By howticklediam 13th Oct 16, 10:21 AM
    • 306 Posts
    • 67 Thanks
    howticklediam
    Hi,
    Bott and Co will sort J2 out again, they have a very good record against them.
    Particularly when J2 Insist on fighting lost causes which they obviously cannot win.
    Just hope the CAA are noting that they are up to their old tricks again.
    Good luck, not that I think you need it.
    Originally posted by Tyzap
    You have to wonder why Jet2 would even bother let this go to court?
    • NoviceAngel
    • By NoviceAngel 13th Oct 16, 11:02 AM
    • 1,818 Posts
    • 548 Thanks
    NoviceAngel
    Hi Everyone,


    Just wanted to provide an update on my case as detailed above. Jet 2 are still denying responsibility. I passed the matter over to Bott Online and the case is now being taken to Liverpool County Court.


    Fingers crossed, I will let you know the outcome.
    Originally posted by Charlene6
    Thanks for coming back to us Charlene, I looked back and read through the thread from Feb. Have they formally put in a defence stating ATC restrictions caused the delay?

    If they have it should be an easy case for bott to win or lose depending what evidence they produce. The only thing that would be tricky (which they may be relying on) is that if the door caused the delay but there were also ATC restrictions at the same time, but Bott will be asking for the aircraft maintenance records, they obviously will show the real cause of the delay.

    Good luck and do please keep us posted.

    Cheers NoviceAngel
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
    • Charlene6
    • By Charlene6 17th Oct 16, 8:44 AM
    • 12 Posts
    • 3 Thanks
    Charlene6
    Hi NoviceAngel


    Yes I believe Jet2 are still saying that the delay was due to ATC restrictions.


    I think that's what they relying on that the door did cause part of the delay but there may also have been other issues.


    I'm hoping that along with our evidence and the investigations from the CAA we have good case.


    Bott & co have advised that they have received a number of claims from the same flight which is why they are using our case as a test case so hopefully we all receive the compensation we deserve.


    Kind regards
    Charlene6
    • mrscb
    • By mrscb 23rd Oct 16, 8:02 PM
    • 1,144 Posts
    • 1,393 Thanks
    mrscb
    After much arguing between jet 2 and myself I have gone with Bott and co to take it forward.. I believe my delay was a knock on effect from my plane having to land at a different airport the day before my flight from Malaga due to fog.. It landed in Man instead of LBA which affected flights the day after.. Have emailed all my documents so it's fingers crossed time:-)
    Originally posted by mrscb
    Quoting myself from over 2 years ago.. Bott and co kept me updated and were taking Jet2 to court. Papers were issued a few months ago. Heard nothing for a while until Friday when I got email from Bott and co stating Jet2 have agreed to settle
    It's took a while but got there in the end so keep persevering. I would have given up had it not been for Bott and co.. a percentage of something is better than nothing
    Am thinking of a new one
    • NoviceAngel
    • By NoviceAngel 23rd Oct 16, 8:21 PM
    • 1,818 Posts
    • 548 Thanks
    NoviceAngel
    Quoting myself from over 2 years ago.. Bott and co kept me updated and were taking Jet2 to court. Papers were issued a few months ago. Heard nothing for a while until Friday when I got email from Bott and co stating Jet2 have agreed to settle
    It's took a while but got there in the end so keep persevering. I would have given up had it not been for Bott and co.. a percentage of something is better than nothing
    Originally posted by mrscb

    congrats on your success

    Hopefully if you ever get delayed by J2 again then you'll have the confidence to go the DIY route, it's taken a while, but it always takes a long time to get anywhere with J2 as all there passengers know.
    Last edited by NoviceAngel; 23-10-2016 at 8:24 PM.
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
    • JPears
    • By JPears 31st Dec 16, 12:40 PM
    • 2,776 Posts
    • 779 Thanks
    JPears
    for lazy newbs
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Charlene6
    • By Charlene6 18th Jan 17, 9:46 AM
    • 12 Posts
    • 3 Thanks
    Charlene6
    Hi,


    Update - Bott & Co contacted me on Friday to say that they have now received the correspondence from Jet 2 which was submitted to the court and they can no longer act on a no win no fee basis as they believe that the court will rule in favour of the airline.


    Feel like it's been a total waste of time.


    Our options were to continue with the court proceedings however we would have to pay Bott & Co to do this and to be honest it wouldn't be worth it as the compensation we would receive would be less than the legal fees.


    Hopefully others have more luck with their claims.
    • NoviceAngel
    • By NoviceAngel 18th Jan 17, 10:08 AM
    • 1,818 Posts
    • 548 Thanks
    NoviceAngel
    Hi,


    Update - Bott & Co contacted me on Friday to say that they have now received the correspondence from Jet 2 which was submitted to the court and they can no longer act on a no win no fee basis as they believe that the court will rule in favour of the airline.


    Feel like it's been a total waste of time.


    Our options were to continue with the court proceedings however we would have to pay Bott & Co to do this and to be honest it wouldn't be worth it as the compensation we would receive would be less than the legal fees.


    Hopefully others have more luck with their claims.
    Originally posted by Charlene6
    Disappointing news, indeed.

    So it looks like there were ATC restrictions that caused a significant delay, and it would be hard to prove what portion of the delay was caused by the door problem.

    You win some and you lose some, I recently lost a court case (not flight delay) but that cost me court fees and an awful lot of time and effort, at the end of it all at least you didn't just roll over and you fought back, that should give you some comfort if not financial redress.

    Well done for having a go.

    Thanks for letting us know the outcome,

    NoviceAngel
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
    • NoviceAngel
    • By NoviceAngel 18th Jan 17, 7:01 PM
    • 1,818 Posts
    • 548 Thanks
    NoviceAngel


    .....Feel like it's been a total waste of time......


    Hopefully others have more luck with their claims.
    Originally posted by Charlene6
    I didn't have much time to reply this morning but felt I needed to say in addition that it wasn't a waste of time.....

    1.. anybody else on the same flight will now know any claim is unlikely to be successful

    2.. you made a stand and refused to accept the usual dross of J2 so you do win ( if nothing else they paid the birds to defend your claim and obviously others on the same flight )

    I recall some posts earlier on this thread that would mean my case against them was a none starter, I gave it a go and that's all you can do if you have been sleeping overnight at a closed airport, then go the same route either follow Vaubans guide or if you have to, go NWNF but please don't just give up, and you didn't, so like I say well done and if any delay comes your way again, you'll have the flight delay rules at your fingertips.

    Cheers,

    NoviceAngel
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

615Posts Today

5,934Users online

Martin's Twitter
  • Just leaving Manchester after the funeral of my beloved grandma Gladys who passed away last night. https://t.co/nuC9ry5mP6

  • The strange thing with a 4yr old is having to play & smile while inside feeling sick for those in trauma in my birth town #Manchester

  • Just a quick ta-ta for now. I'm taking the week off for family time with mini and Mrs MSE. So I won't be here much. Back after the bank hol

  • Follow Martin