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    • legal magpie
    • By legal magpie 4th Sep 16, 10:02 AM
    • 612 Posts
    • 316 Thanks
    legal magpie
    Even if the wording is ambiguous, Jet2 can't rely on full and final for all the claimants because there was no consideration.
    • NoviceAngel
    • By NoviceAngel 4th Sep 16, 7:38 PM
    • 1,801 Posts
    • 543 Thanks
    NoviceAngel
    Even if the wording is ambiguous, Jet2 can't rely on full and final for all the claimants because there was no consideration.
    Originally posted by legal magpie
    Well that's a clue from a 'legal' magpie, I would understand that to mean that Jet2 can't just say we are paying you in full and final for the rest of your party (because they have not consulted the rest of your party) I still think there is much more for you all to claim.

    Please don't settle for what they've paid..... they are clearly taking the pi$$
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
    • DrA_Harrogate
    • By DrA_Harrogate 5th Sep 16, 9:06 AM
    • 219 Posts
    • 85 Thanks
    DrA_Harrogate
    They replied saying I could only claim for myself and the others would have to claim individually. Well today, much to my absolute delight and amazement, I got a cheque for £344.65!!! Result!!!
    Originally posted by JillyT
    As others have observed, partial result! I would reply to Jet2 pronto thanking them for cheque and saying it is not final settlement as the other passengers have not been consulted. Then get each of them to e-mail you (paper would be fine) saying they wish to claim and authorising you to pursue this on their behalf. You then forward this to Jet2 and see what happens.

    Courts have indeed been a bit jumpy about including compensation for adult passengers who don't claim themselves so Jet2's 'put off' has some basis but getting your fellow passengers ok should sort that. Good luck.
    • Charlene6
    • By Charlene6 10th Oct 16, 12:08 PM
    • 11 Posts
    • 1 Thanks
    Charlene6
    Hi all,

    I recently have been in contact with Jet 2 regarding compensation for my flight which was delayed by over 3 hours on 5th September 2015. The were delayed by about an hour before we were even allowed on the plane and then upon boarding the plane we were told that there was a fault with the door, we then waited just under 2 hours on the plane where the cabin crew and the pilot repeatedly explained that we were delayed due to a fault with the door. The engineer's managed to fix the door and we were on our way. Upon arriving at Dalaman airport we were over 3 hours late.

    I initially contacted Jet 2 who got back to me saying that the delay was an extraordinary circumstance and therefore they wouldn't be paying compensation. I replied again stating that we were told the delay was due to a technical fault and as the new ruling states from the previous court case - a techincal fault is not an extraordinary circumstance. I also contacted the Civil Aviation Authority and asked them to look into the case for me.

    I received an e-mail back from the CAA who advised that upon looking into my case they have found no extraordinary circumstances for the delay and have advised Jet 2 that they are liable to pay the compensation. Unfortunately as they are not an ombudsman they can't force Jet 2 to pay the compensation claim. I therefore contacted Jet 2 AGAIN and copied in the correspondence from the CAA. I received a letter back from Jet 2 at the weekend again stating that the delay was due to air traffic control restrictions (which is not true) and they would not be paying compensation!!

    I know the next step would be a small claims court however i do not want to be out of money for this. I feel angry that Jet 2 are refusing this claim even when the CAA have advised they should be paying out.

    Why are they getting away with this??
    Originally posted by Charlene6





    Hi Everyone,


    Just wanted to provide an update on my case as detailed above. Jet 2 are still denying responsibility. I passed the matter over to Bott Online and the case is now being taken to Liverpool County Court.


    Fingers crossed, I will let you know the outcome.
    • Tyzap
    • By Tyzap 10th Oct 16, 2:13 PM
    • 640 Posts
    • 355 Thanks
    Tyzap
    Hi Everyone,


    Just wanted to provide an update on my case as detailed above. Jet 2 are still denying responsibility. I passed the matter over to Bott Online and the case is now being taken to Liverpool County Court.


    Fingers crossed, I will let you know the outcome.
    Originally posted by Charlene6
    Hi,
    Bott and Co will sort J2 out again, they have a very good record against them.
    Particularly when J2 Insist on fighting lost causes which they obviously cannot win.
    Just hope the CAA are noting that they are up to their old tricks again.
    Good luck, not that I think you need it.
    Please read Vaubans superb guide.
    • JPears
    • By JPears 10th Oct 16, 2:18 PM
    • 2,585 Posts
    • 729 Thanks
    JPears
    Oh no what have I done? Booked a flight with Jet2 in January

    Maybe I'll get to go on the new plane!
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 10th Oct 16, 2:22 PM
    • 640 Posts
    • 355 Thanks
    Tyzap
    Oh no what have I done? Booked a flight with Jet2 in January

    Maybe I'll get to go on the new plane!
    Originally posted by JPears
    Tut tut tut,

    Very unlikely from Leeds, if that's where you're flying from.
    Please read Vaubans superb guide.
    • NoviceAngel
    • By NoviceAngel 10th Oct 16, 4:53 PM
    • 1,801 Posts
    • 543 Thanks
    NoviceAngel
    Oh no what have I done? Booked a flight with Jet2 in January

    Maybe I'll get to go on the new plane!
    Originally posted by JPears
    I'm sure they'll reserve their very best for you JP

    Sometimes you have no choice but to fly J2 there's a lack of carriers from LBA.

    I must admit I flew to Jersey last year with Flybe and paid more than if I'd have flown with J2 I just couldn't book with them, but when Ryanair cancelled my Barcelona flight I had to use Jet2 there was very little choice. Sometimes you've got to bite your tongue and try and leave the past behind.

    Tyzap, have you flown with them since your case?
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
    • JPears
    • By JPears 10th Oct 16, 7:25 PM
    • 2,585 Posts
    • 729 Thanks
    JPears
    Alas the times to Geneva were better than Easyjet. I may live to regret it...
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 10th Oct 16, 8:01 PM
    • 640 Posts
    • 355 Thanks
    Tyzap
    I'm sure they'll reserve their very best for you JP

    Sometimes you have no choice but to fly J2 there's a lack of carriers from LBA.

    I must admit I flew to Jersey last year with Flybe and paid more than if I'd have flown with J2 I just couldn't book with them, but when Ryanair cancelled my Barcelona flight I had to use Jet2 there was very little choice. Sometimes you've got to bite your tongue and try and leave the past behind.

    Tyzap, have you flown with them since your case?
    Originally posted by NoviceAngel
    No, not once.

    I have plenty of choice from MAN so they are EASY to avoid!

    In southern Spain at the moment but came on Ryanair, they have been very punctual recently.
    Please read Vaubans superb guide.
    • NoviceAngel
    • By NoviceAngel 10th Oct 16, 9:03 PM
    • 1,801 Posts
    • 543 Thanks
    NoviceAngel
    No, not once.

    I have plenty of choice from MAN so they are EASY to avoid!

    In southern Spain at the moment but came on Ryanair, they have been very punctual recently.
    Originally posted by Tyzap

    Enjoy your break away, mines next Feb going transatlantic for the first time going from MAN to MCO and no not to Disney! I'm being an old fart and getting a cruise from Port Canaveral.

    Never done it before so will be a first, I'm not looking forward to the flight but at least looking on the up side it's with Virgin, and not J2. (I'm deliberately avoiding the Virgin thread)

    Then I won't be going anywhere for a while until my credit card recovers
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
    • howticklediam
    • By howticklediam 13th Oct 16, 10:21 AM
    • 306 Posts
    • 67 Thanks
    howticklediam
    Hi,
    Bott and Co will sort J2 out again, they have a very good record against them.
    Particularly when J2 Insist on fighting lost causes which they obviously cannot win.
    Just hope the CAA are noting that they are up to their old tricks again.
    Good luck, not that I think you need it.
    Originally posted by Tyzap
    You have to wonder why Jet2 would even bother let this go to court?
    • NoviceAngel
    • By NoviceAngel 13th Oct 16, 11:02 AM
    • 1,801 Posts
    • 543 Thanks
    NoviceAngel
    Hi Everyone,


    Just wanted to provide an update on my case as detailed above. Jet 2 are still denying responsibility. I passed the matter over to Bott Online and the case is now being taken to Liverpool County Court.


    Fingers crossed, I will let you know the outcome.
    Originally posted by Charlene6
    Thanks for coming back to us Charlene, I looked back and read through the thread from Feb. Have they formally put in a defence stating ATC restrictions caused the delay?

    If they have it should be an easy case for bott to win or lose depending what evidence they produce. The only thing that would be tricky (which they may be relying on) is that if the door caused the delay but there were also ATC restrictions at the same time, but Bott will be asking for the aircraft maintenance records, they obviously will show the real cause of the delay.

    Good luck and do please keep us posted.

    Cheers NoviceAngel
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
    • Charlene6
    • By Charlene6 17th Oct 16, 8:44 AM
    • 11 Posts
    • 1 Thanks
    Charlene6
    Hi NoviceAngel


    Yes I believe Jet2 are still saying that the delay was due to ATC restrictions.


    I think that's what they relying on that the door did cause part of the delay but there may also have been other issues.


    I'm hoping that along with our evidence and the investigations from the CAA we have good case.


    Bott & co have advised that they have received a number of claims from the same flight which is why they are using our case as a test case so hopefully we all receive the compensation we deserve.


    Kind regards
    Charlene6
    • mrscb
    • By mrscb 23rd Oct 16, 8:02 PM
    • 1,144 Posts
    • 1,393 Thanks
    mrscb
    After much arguing between jet 2 and myself I have gone with Bott and co to take it forward.. I believe my delay was a knock on effect from my plane having to land at a different airport the day before my flight from Malaga due to fog.. It landed in Man instead of LBA which affected flights the day after.. Have emailed all my documents so it's fingers crossed time:-)
    Originally posted by mrscb
    Quoting myself from over 2 years ago.. Bott and co kept me updated and were taking Jet2 to court. Papers were issued a few months ago. Heard nothing for a while until Friday when I got email from Bott and co stating Jet2 have agreed to settle
    It's took a while but got there in the end so keep persevering. I would have given up had it not been for Bott and co.. a percentage of something is better than nothing
    Am thinking of a new one
    • NoviceAngel
    • By NoviceAngel 23rd Oct 16, 8:21 PM
    • 1,801 Posts
    • 543 Thanks
    NoviceAngel
    Quoting myself from over 2 years ago.. Bott and co kept me updated and were taking Jet2 to court. Papers were issued a few months ago. Heard nothing for a while until Friday when I got email from Bott and co stating Jet2 have agreed to settle
    It's took a while but got there in the end so keep persevering. I would have given up had it not been for Bott and co.. a percentage of something is better than nothing
    Originally posted by mrscb

    congrats on your success

    Hopefully if you ever get delayed by J2 again then you'll have the confidence to go the DIY route, it's taken a while, but it always takes a long time to get anywhere with J2 as all there passengers know.
    Last edited by NoviceAngel; 23-10-2016 at 8:24 PM.
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
    If I've helped you, please help us HERE!
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