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    • goodfella789
    • By goodfella789 11th Jan 13, 4:28 PM
    • 182 Posts
    • 134 Thanks
    goodfella789
    • #2
    • 11th Jan 13, 4:28 PM
    • #2
    • 11th Jan 13, 4:28 PM
    Following my first letter to Jet2 i received a reply from them stating they were dealing with queries in date order.
    I made two claims to Jet2 as both the outbound and returning flights were both delayed.
    It is now 7 weeks and i have heard nothing else.
    Is this the correct way of doing things:
    Send a Letter Before Action for a response within 14 days and copy it to the CAA.
    Then if no response make two claims (one for each flight) on MCOL.

    Can the LBA be a simple paragraph stating if no response within 14 days i will be making a claim via MCOL?
  • mercury123
    • #3
    • 11th Jan 13, 8:36 PM
    • #3
    • 11th Jan 13, 8:36 PM
    Goodfella,

    I sent my letter to Jet2 at the beginning of January following a 7 hour delayed flight with them. I immediately got the automated response saying that they will reply within 28 days. I've not heard anything yet but i'll give them the 28 days, and then send another email. I've still nothing after a further 10 days, i'll then email the CAA with all of the documentation to date.

    From looking at the CAA website, I can't see how Jet2 will be able to get out of paying the full compensation, so i'll be taking this as far as I need to. But i want to make sure I do give Jet2 the chance first to respond.

    Good luck with your claim. I'm sure we'll get there in the end!
    • northwest1965
    • By northwest1965 12th Jan 13, 7:45 AM
    • 1,743 Posts
    • 4,602 Thanks
    northwest1965
    • #4
    • 12th Jan 13, 7:45 AM
    • #4
    • 12th Jan 13, 7:45 AM
    Jet 2 have had two letters from us. the 1stthey never responded to. the 2nd was sent recorded. We got the standard, "we will reply in strict date order". This was Dec 20th. Plan to given them until the end of Jan.
    Loved our trip to the West Coast USA. Death Valley is the place to go!
  • willhollis18
    • #5
    • 12th Jan 13, 9:39 PM
    • #5
    • 12th Jan 13, 9:39 PM
    I posted originally in the main thread but adding here so it can be seen by other Jet2 passengers.

    My flight with Jet2 on the 18th September 2011 (LS656 from Paphos to East Midlands) was cancelled as the crew which arrived were out of flying hours due to a technical delay on the previous flight.

    The communication on the ground was very poor as the check-in crew obviously knew this as we were immediately issued with vouchers but told we would be flying that evening - this was obviously a lie as they would have known the crew would be unable to make the return leg without the required rest break.!I sent Jet2 a letter in November and received the usual "reply in date order". After hearing nothing I sent the NBA in December which was also ignored. I therefore submitted a claim via MCOL last week which was deemed served today, 12th Jan. The deadline for their response is 26th Jan.

    I will post up dates here....

    Good luck to anyone else pursuing claims against Jet2!!
    • northwest1965
    • By northwest1965 13th Jan 13, 8:54 AM
    • 1,743 Posts
    • 4,602 Thanks
    northwest1965
    • #6
    • 13th Jan 13, 8:54 AM
    • #6
    • 13th Jan 13, 8:54 AM
    On your LBA, was it similarly worded to the the 1st? Do you make any additions to it, for instance, that you will claim interest from the time of delay?
    Loved our trip to the West Coast USA. Death Valley is the place to go!
    • sharalee99
    • By sharalee99 13th Jan 13, 6:02 PM
    • 524 Posts
    • 2,263 Thanks
    sharalee99
    • #7
    • 13th Jan 13, 6:02 PM
    • #7
    • 13th Jan 13, 6:02 PM
    I posted originally in the main thread but adding here so it can be seen by other Jet2 passengers.

    My flight with Jet2 on the 18th September 2011 (LS656 from Paphos to East Midlands) was cancelled as the crew which arrived were out of flying hours due to a technical delay on the previous flight.

    The communication on the ground was very poor as the check-in crew obviously knew this as we were immediately issued with vouchers but told we would be flying that evening - this was obviously a lie as they would have known the crew would be unable to make the return leg without the required rest break.!I sent Jet2 a letter in November and received the usual "reply in date order". After hearing nothing I sent the NBA in December which was also ignored. I therefore submitted a claim via MCOL last week which was deemed served today, 12th Jan. The deadline for their response is 26th Jan.

    I will post up dates here....

    Good luck to anyone else pursuing claims against Jet2!!
    Originally posted by willhollis18
    Do let me know how you got on, as after my second letter sent at the beginning of the week, I got a refusal of compensation yesterday, saying the tech problem was an extraordinary circumstance. I now have to decide whether to write to the relevant agencies in Greece, or go via small claims route.
    • JPears
    • By JPears 13th Jan 13, 6:26 PM
    • 3,329 Posts
    • 924 Thanks
    JPears
    • #8
    • 13th Jan 13, 6:26 PM
    • #8
    • 13th Jan 13, 6:26 PM
    sharalee, what were you're circumstances?
    I reopened my claim from Feb 2011 on 8th November and never got a reply other than letters requesting info/data already sent. I gave them LBAs for 15th December. Still no response at 4th Jan so MCOL website visited and court papers issued. Time's up on 23rd. Will keep everyone posted....
    • sharalee99
    • By sharalee99 13th Jan 13, 6:41 PM
    • 524 Posts
    • 2,263 Thanks
    sharalee99
    • #9
    • 13th Jan 13, 6:41 PM
    • #9
    • 13th Jan 13, 6:41 PM
    sharalee, what were you're circumstances?
    I reopened my claim from Feb 2011 on 8th November and never got a reply other than letters requesting info/data already sent. I gave them LBAs for 15th December. Still no response at 4th Jan so MCOL website visited and court papers issued. Time's up on 23rd. Will keep everyone posted....
    Originally posted by JPears
    Got to the airport in Heraklion, Crete, to find there was a delay of 4 hours for our flight to Glasgow, on 9th October 12. We were informed by the rep that our flight hadn't even left Glasgow as it went tech. It turned in to a longer delay, arriving in Glasgow 6 hours late.
    Sent 1st letter in November, to which we got the standard reply. Heard nothing, so left it til the festivities were over, and I sent the NBA letter at the beginning of last week. They are now saying it was an extraordinary circumstance and will not be paying.
    I don't know what to do next really. As I am in Scotland, it would be the Sheriff court for a small claims, or I would have to write to authorities in Greece, I believe, as my flight originated there.
    • JPears
    • By JPears 13th Jan 13, 7:10 PM
    • 3,329 Posts
    • 924 Thanks
    JPears
    I think (but stand to be corrected) that knock on delays aren't EC? What were the details of the "tech"?
    • sharalee99
    • By sharalee99 13th Jan 13, 7:14 PM
    • 524 Posts
    • 2,263 Thanks
    sharalee99
    I think (but stand to be corrected) that knock on delays aren't EC? What were the details of the "tech"?
    Originally posted by JPears
    Now that, I don't know. We were never told. There were chinese whispers that it taxied out but returned to stand. Is there a way to find out?
  • willhollis18
    On your LBA, was it similarly worded to the the 1st? Do you make any additions to it, for instance, that you will claim interest from the time of delay?
    Originally posted by northwest1965
    On my LBA I just referred to the previous letter I had sent including reiterating the reason and value of my claim.
    • mrscb
    • By mrscb 15th Jan 13, 2:39 PM
    • 1,144 Posts
    • 1,393 Thanks
    mrscb
    I was on a flight from Malaga to Leeds that's was delayed by 6 hours.
    I emailed jet2 for the full reasons of the delay(originally told due to fog the previous day in Leeds our plane had to go to Manchester which caused problems the day after) I got initial response saying I would get a reply in 28 days...which I didn't! so I've made a claim using the template.
    The problem I have is , we were due to be on a large plane but as one wasn't available 2 smaller ones were sent. The original flight number was LS186 ,which was also the number of the first plane to leave..however we were on the second which was LS186a and doesn't show on flight stats.. Unless I'm looking in the wrong place, ours was an hour later than the first. Is this likely to cause problems?
    Am thinking of a new one
  • y-o-r-k-y
    Reply from Jet2 ,taken 10 weeks
    Jet2 flight LS476 Dalaman to LBA 24th September 2010. Arrived at LBA almost 7hrs late after actually flying to Manchester and busing to LBA.
    Firstly I emailed them with my claim and full details. Next they asked for a claim by letter. I again sent this with full details. Next they asked for full details again but requesting the actual booking confirmation, even though they had already been given the booking reference twice. Luckily I still had email on my computer.
    I now have a responce from them. After wrongly quoting the date and destination of the flight concerned and the usual customer service splurge this is the body of their answer.
    ' Turning to your request for compensation under Regulation 261/2004, while Jet2.com endeavours to arrive on time, you will no doubt appreciate that we have occasions where this is not possible. On investigation, extraordinary circumstances led to the delay of your flight. Compensation for delays caused by extraordinary circumstances is excluded under Regulation 261/2004. More specifically the delay was caused by an unexpected flight safety shortcoming. Consequenty , there is no entitlement to compensation on this occasion.'

    I have now written back to Jet2 saying that their letter gives no evidence of such extraordinary circumstances and given that they even got the flight details wrong can their judgement even be trusted.
    ' Please now provide a full and detailed explanation of the extraordinary circumstances that caused the delay to this flight so that I may pass these onto the CAA for their interpretation. You can not unilaterally classify a delay as such without a full and detailed explanation so others can also judge. Please provide this evidence within 14 days'

    I'll report back on the reply I get.
    • mrscb
    • By mrscb 15th Jan 13, 4:27 PM
    • 1,144 Posts
    • 1,393 Thanks
    mrscb
    Thank you Centipede100.. Unfortunately the claim has gone.
    . After landing we had to wait ages for wheelchair assistance for my son as they were not expecting us,as all passengers requiring assistance were meant to be on the first flight!!
    I will see what reply I get..which I presume will be a no.
    Am thinking of a new one
    • sharalee99
    • By sharalee99 15th Jan 13, 4:48 PM
    • 524 Posts
    • 2,263 Thanks
    sharalee99
    I have now drawn up a letter asking Jet2 to provide me with the details of the "extraordinary circumstance" which caused my flight to be delayed by 6 hours. So, I will see what they say next
    • *max*
    • By *max* 15th Jan 13, 5:29 PM
    • 2,817 Posts
    • 13,228 Thanks
    *max*
    I am just looking into this after seeing the article on here today. I was on a Jet2 flight from Belfast to Toulouse in May 2011 that was delayed by 3 and a half hours (I was going to my father's funeral, to make things even worse...).
    However, since I was quite upset at the time, I can't now remember what they said the cause of the delay was...Is this important to include in the letter?

    Also, do I need to send the letter by post, or can I email it to Jet2?

    Many thanks!
    • *max*
    • By *max* 16th Jan 13, 11:34 AM
    • 2,817 Posts
    • 13,228 Thanks
    *max*
    It is vital that you find out the cause of the delay as this directly affects the entitlement to compensation. I would send it by snail mail with proof of postage (free at the PO counter) but tht's just me.
    Originally posted by Centipede100
    Thanks. How would I go about finding out the cause? The only thing I can remember is that the plane hadn't not even left Toulouse at the time we were scheduled to take off from Belfast, but I don't know why. It's possible they didn't tell us, actually.
  • y-o-r-k-y
    Got a reply already ...after 2 days
    Jet2 flight LS476 Dalaman to LBA 24th September 2010. Arrived at LBA almost 7hrs late after actually flying to Manchester and busing to LBA.
    Firstly I emailed them with my claim and full details. Next they asked for a claim by letter. I again sent this with full details. Next they asked for full details again but requesting the actual booking confirmation, even though they had already been given the booking reference twice. Luckily I still had email on my computer.
    I now have a responce from them. After wrongly quoting the date and destination of the flight concerned and the usual customer service splurge this is the body of their answer.
    ' Turning to your request for compensation under Regulation 261/2004, while Jet2.com endeavours to arrive on time, you will no doubt appreciate that we have occasions where this is not possible. On investigation, extraordinary circumstances led to the delay of your flight. Compensation for delays caused by extraordinary circumstances is excluded under Regulation 261/2004. More specifically the delay was caused by an unexpected flight safety shortcoming. Consequenty , there is no entitlement to compensation on this occasion.'

    I have now written back to Jet2 saying that their letter gives no evidence of such extraordinary circumstances and given that they even got the flight details wrong can their judgement even be trusted.
    ' Please now provide a full and detailed explanation of the extraordinary circumstances that caused the delay to this flight so that I may pass these onto the CAA for their interpretation. You can not unilaterally classify a delay as such without a full and detailed explanation so others can also judge. Please provide this evidence within 14 days'

    I'll report back on the reply I get.
    Originally posted by y-o-r-k-y
    Jet2 have written a reply to my letter, apologising for the inaccuracies in the original reply. They assure me they did investigate the correct flight and say 'We were sorry to note that we were unable to resolve your complaint on this occasion and your ongoing dissatisfaction is regretable.' ' Please be assured we will be reviewing your corresponence and will endeavour to respond fully as soon as possible'.
    • JPears
    • By JPears 16th Jan 13, 9:07 PM
    • 3,329 Posts
    • 924 Thanks
    JPears
    Jet2 have decided to defend the claim. Awaiting the details of their defence.
    Should be interesting since the limited infor I got nearly 2 years ago was a tech on previous flight.. They have to date declined to provide any further information.
    I know the the previous flight was delayed due to several attempted but failed fixes. I also know that the aircraft had not flown for at least 4 days previously.
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