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    • jpsartre
    • By jpsartre 2nd Feb 18, 9:24 PM
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    jpsartre
    did you pay anything for the infant if you did you are due compensation
    Originally posted by Justice13075
    This was always my impression as well although it's maybe worth noting that EUclaim.com (a NWNF company) won't take on claims for under 2's, presumably on the grounds that they've paid a discounted fare not available to the general public.
    Last edited by jpsartre; 02-02-2018 at 9:26 PM.
    • Justice13075
    • By Justice13075 2nd Feb 18, 9:53 PM
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    Justice13075
    I believe this was settled in April 2017 at Liverpool county court where Ryanair were taken to court by Bott & Co who represented a family whose child paid a £20 infant fee for the child to sit on the lap of one of his parents. Ryanair said they should not have to pay compensation in those circumstances. The Judge found against them. Ryanair said they would appeal this. I am not aware if they have.
    Last edited by Justice13075; 02-02-2018 at 9:58 PM.
    • skycatcher
    • By skycatcher 3rd Feb 18, 11:47 AM
    • 13 Posts
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    skycatcher
    I submitted a claim via resolver this morning and have had this reply.


    We sincerely regret the delay of your flight FR3499 from Belfast to Lanzarote on the 11/12/2017, which was due to adverse weather conditions.

    However, as this delay was unexpected and therefore outside Ryanair’s control, we regret to advise that no monetary compensation is due under EU Regulation 261/2004.

    I wish to confirm that we are organising a payment for your compensation and in order for us to proceed, we require you to submit your bank details (i.e. Account Holder/Bank/Account Number/IBAN/Swift).


    Why are they organising a payment when they claim it not to be their fault?
    Originally posted by skycatcher


    Today I got an email from them saying they are sending me £703.28 within 10 days! Well worth the 5 mins I spend on Resolver yesterday and such a fast turn round!
    • eeric
    • By eeric 3rd Feb 18, 11:54 AM
    • 3 Posts
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    eeric
    did you pay anything for the infant if you did you are due compensation
    Originally posted by Justice13075
    I believe this was settled in April 2017 at Liverpool county court where Ryanair were taken to court by Bott & Co who represented a family whose child paid a £20 infant fee for the child to sit on the lap of one of his parents. Ryanair said they should not have to pay compensation in those circumstances. The Judge found against them. Ryanair said they would appeal this. I am not aware if they have.
    Originally posted by Justice13075
    I did pay £20 infant fee, so you think guys my only option is to go through company like Bott & Co?
    • jpsartre
    • By jpsartre 3rd Feb 18, 11:57 AM
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    jpsartre
    I did pay £20 infant fee, so you think guys my only option is to go through company like Bott & Co?
    Originally posted by eeric
    I would ask Ryanair first why the infant passenger has not been compensated. Could be it's simply a mistake on their part.
    • Justice13075
    • By Justice13075 3rd Feb 18, 12:05 PM
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    Justice13075
    Give them a call and ask why they didn't pay for the infant and quote the case from Liverpool last year. If they don't pay tell them you will see them in court (mention Bott & Co see if that has any effect)
    • eeric
    • By eeric 4th Feb 18, 1:27 PM
    • 3 Posts
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    eeric
    Thanks guys for your advice, just got confirmation email I will get compensation for my 1 year old daughter as well.
    • Justice13075
    • By Justice13075 4th Feb 18, 1:35 PM
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    Justice13075
    I guess this means that Ryanair didn't appeal the decision.
    • uprkr
    • By uprkr 7th Feb 18, 5:28 PM
    • 6 Posts
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    uprkr
    I too have been refused compensation for my infant daughter, although they have compensated all other members of my family. I have contacted them several times but they keep refusing saying they need only compensate full fare paying passengers. Bott and co say they are unable to help at present as being a third party they are blocked by the Irish court system.Any advice as to a way forward would be appreciated as this has been going on since August 2017.
    uprkr
    • Justice13075
    • By Justice13075 7th Feb 18, 6:47 PM
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    Justice13075
    WRONG. This has already been settled last year at Liverpool county court (see above posts) Call them quote the case and tell them if you don't receive the compensation for your infant you will start court proceedings. As long as you paid a fare normally £20 you will be ok.
    • uprkr
    • By uprkr 7th Feb 18, 9:26 PM
    • 6 Posts
    • 1 Thanks
    uprkr
    I have already done this and received a reply from them quoting EU261 regulations saying they must only pay compensation for full fare paying passengers and as I did not pay full fare they did not have to compensate her.It seems I will have to proceed to court as they won't budge.
    • Justice13075
    • By Justice13075 7th Feb 18, 9:55 PM
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    Justice13075
    can you post what they said because it is bovine excrement. the regulations say To qualify for compensation, each passenger needs to have paid a fare available to the general public. This means that children and infants do qualify for compensation, if they were not travelling on a free child place. So if you paid anything for the infant you are due compensation. I believe Ryanair do an infant price of around £20. Google and download vaubans guide, read and on page 6 is a letter before action template. Fill it out and send it to them.
    • uprkr
    • By uprkr 7th Feb 18, 10:39 PM
    • 6 Posts
    • 1 Thanks
    uprkr
    Yes the £20 fare was paid. The reply was,
    "Dear Mr P,
    I refer to your online correspondence dated 14/11/2017.
    I regret to inform you that under the EU 261 regulation we must pay compensation only to full fare paying passengers ,if they are entitled.
    As an infant do not pay for a full fare,we are not in a position to pay compensation to him.
    Assuring you of our best intentions at all times.
    Yours Sincerley
    Laszlo Martin.
    Customer services"


    I have corresponded with them since but received no reply.
    • Justice13075
    • By Justice13075 7th Feb 18, 11:11 PM
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    Justice13075
    They are wrong and just trying to fob you off. Follow the advice I gave.
    • JPears
    • By JPears 8th Feb 18, 9:34 AM
    • 3,449 Posts
    • 963 Thanks
    JPears
    Tut tut Ryanair, misquoting the regulations, so blatantly lying to your customers? Who would have thought Mr O'Leary would allow such a thing?
    The regulation: Article 3, paragraph 3,
    "3. This Regulation shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public."
    Nowhere in the regulation does it say full fare paying passenger.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • uprkr
    • By uprkr 8th Feb 18, 1:18 PM
    • 6 Posts
    • 1 Thanks
    uprkr
    Thank you for your advice which I indeed intend to follow.
    I will update further if and when I make progress as to the outcome
    It's the principal we were lied to over the delay and now over the compensation . Once again many thanks.
    • foxyll
    • By foxyll 14th Feb 18, 9:07 AM
    • 4 Posts
    • 0 Thanks
    foxyll
    I am looking for some advice regarding my flight delay.
    I was due to fly back from Zadar in Crotia on a late evening flight, the plane was diverted to Split and we were informed our flight would now leave from Split at 2.35 am. We were transferred to Split and checked in but we did not board, instead we spent the next 6 hours in a closed departure lounge.
    We were then transferred to a hotel for approx. 3 hours before returning to the airport where our flight eventually left about 3pm. During the whole delay we were not informed what was going on, no Ryan Air representative spoke to us. After claiming for compensation and chasing Ryan Air as "they were busy with other claims" they informed us we are not entitled to anything, is this correct?
    • Caz3121
    • By Caz3121 14th Feb 18, 9:22 AM
    • 11,026 Posts
    • 7,227 Thanks
    Caz3121
    During the whole delay we were not informed what was going on, no Ryan Air representative spoke to us.
    Originally posted by foxyll
    Ryanair do not normally fly into Split so there would be no Ryanair staff there. Where weather causes diversion to an airport where the airline have no presence there can be difficulties with them arranging ground handling.
    As your delay was caused by weather there would be no compensation due. If you have receipts for refreshments etc during the delay you would be able to claim reimbursement under EU261 duty of care. Also worth checking if your travel insurance would cover anything (some may give £20 per 12 hour delay etc)
    • foxyll
    • By foxyll 14th Feb 18, 9:26 AM
    • 4 Posts
    • 0 Thanks
    foxyll
    Thanks for that, the issue I have is that they rescheduled the flight and then cancelled it due to the staff being over the hours and unable to fly. As said we were left overnight in a closed airport...surely they should have had to do something?
    • Johnottw
    • By Johnottw 20th Feb 18, 9:08 PM
    • 7 Posts
    • 0 Thanks
    Johnottw
    Hi guys, On 3rd December, Ryanair accepted my claim for flights with alternative carrier and other reasonable costs incurred to return from Bratislava to Leeds after cancellation on first day of the cancellations 15th September.
    Advised cheque in post allow 10 days. No cheque. Chased up said wait another 10 then ask for re issue. Did that. Still no cheque. Chased again, online chat said they had requested another cheque, still no cheque. All documented via ‘attached’ letters from Ryanair and last time via screenshot of online conversation.
    They are just messing me around. Had enough now. Can I take them via English small claims Court?
    Also please can anyone advise Ryanair official address. Amount involved totals £380 . Thanks
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