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    • Tyzap
    • By Tyzap 2nd Oct 17, 6:52 PM
    • 1,058 Posts
    • 527 Thanks
    Tyzap
    Thanks for getting back to me so quickly.

    How do I go about claiming the money back?
    I assume I don't cancel my Ryanair flight, re-book with Easyjet and fill in some compensation form?
    Originally posted by chaytorial
    I think it will be via their website or maybe phone them and discus your proposed resolution with them, if you can get through to them on the phone that is.

    Good luck.
    Please read Vaubans superb guide.
    • K80jj
    • By K80jj 2nd Oct 17, 9:03 PM
    • 1 Posts
    • 0 Thanks
    K80jj
    Compensation voucher failure!
    I received my 2x 80 compensation vouchers last week and tried to use them yesterday, 1st October, the first day possible. Everything seemed fine with the booking, until I checked my bank and found they'd charged me the full price. When I got back to wifi today I found the confirmation in the app showed the vouchers being applied and then removed!
    Tried the call centre, just kept getting cut off, five attempts at web chat later and a 17 minute wait but they couldn't help either.
    Sent in an online complaint form and asked to be reimbursed the 160. I wouldn't have booked the flights at all if I hadn't thought I'd get the flights basically half price with the vouchers.
    I'm now also considering a claim for the extra cost (60) involved in the return flight in December I had to book with Brussels air, after Ryanair cancelled. I accepted the cancellation refund as I assumed it was the easiest option.
    • Leothecat
    • By Leothecat 3rd Oct 17, 11:07 AM
    • 1,422 Posts
    • 11,221 Thanks
    Leothecat
    Hi, can anyone clarify something?
    I'm on live chat now.....all Belfast - London flights cancelled for November.
    I've asked to be rebooked on an Easyjet flight but am being told I have to do this myself then claim for any extra charges retrospectively. The original flights were approx. 80, the Easyjet flights will be approx. 259. Ryanair are saying this is too much and they will only cover 3 x the original cost.
    I know its not much of a difference but I'd just like to know whats correct.
    Many thanks for any help.
    • JPears
    • By JPears 3rd Oct 17, 1:39 PM
    • 3,154 Posts
    • 885 Thanks
    JPears
    Ryanair "no more than 3x the original amount" is unfounded.
    As fas as any of us are aware, this has no basis in law or the regualtions.
    Perhaps contact the CAA for advice. Ryanair are already being lambasted by the CAA, unfortunately the Monarch debacle has averted their eyes and attention.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • legal magpie
    • By legal magpie 3rd Oct 17, 2:47 PM
    • 744 Posts
    • 351 Thanks
    legal magpie
    Ryanair "no more than 3x the original amount" is unfounded.
    As fas as any of us are aware, this has no basis in law or the regulations..
    Originally posted by JPears
    It is all a question of what is reasonable having regard to all the circumstances
    • JPears
    • By JPears 3rd Oct 17, 2:53 PM
    • 3,154 Posts
    • 885 Thanks
    JPears
    Agreed, but the point is nobody has decided/established what is reasonable. Ryanair have apparently decided for us?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • legal magpie
    • By legal magpie 3rd Oct 17, 3:55 PM
    • 744 Posts
    • 351 Thanks
    legal magpie
    Ultimately it would be a matter for the Judge
    • Vauban
    • By Vauban 4th Oct 17, 12:52 AM
    • 4,688 Posts
    • 2,076 Thanks
    Vauban
    I think this "x3 cap is neither justified or based on any reasonable interpretation of the Regs. A Ryanair flight booked early will cost not a lot - an alternative booked late will be expensive. Personally I'd book the flight, take the 240, then complain to the CAA (and the media, who've been following this debacle).
    • mama5405
    • By mama5405 9th Oct 17, 11:58 AM
    • 8 Posts
    • 1 Thanks
    mama5405
    Flight delay and cancellation compensation, Ryanair ONLY
    Hallo,

    I was notified by Ryanair of flight cancellation 8 days before flight departure, no reason was given.

    Original cancelled flight Milan/Bergamo FR4197 to Stansted
    departing on 26 September at 18.30 arriving 19.40.

    I booked alternative Ryanair flight on same day
    departing at 14.25 arriving 15.35, this flight arrived early, because the flight does not normally take 2 hours and 10 minutes, it takes less then 2 hours, but this is beside the point.

    So my alternative flight arrived over 4 hours before my original cancelled flight.

    Am I entitled to compensation?

    Thanks for your help.
    Last edited by mama5405; 09-10-2017 at 1:25 PM.
    • Tyzap
    • By Tyzap 9th Oct 17, 4:00 PM
    • 1,058 Posts
    • 527 Thanks
    Tyzap
    Hallo,

    I was notified by Ryanair of flight cancellation 8 days before flight departure, no reason was given.

    Original cancelled flight Milan/Bergamo FR4197 to Stansted
    departing on 26 September at 18.30 arriving 19.40.

    I booked alternative Ryanair flight on same day
    departing at 14.25 arriving 15.35, this flight arrived early, because the flight does not normally take 2 hours and 10 minutes, it takes less then 2 hours, but this is beside the point.

    So my alternative flight arrived over 4 hours before my original cancelled flight.

    Am I entitled to compensation?

    Thanks for your help.
    Originally posted by mama5405
    Hi mama5405,

    This is what the reg says....

    (ii) they are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival; or

    So yes, Google and then download 'Vaubans Guide' for details and link to the regs.

    Good luck.
    Please read Vaubans superb guide.
    • MSE Andrea
    • By MSE Andrea 13th Oct 17, 1:22 PM
    • 8,623 Posts
    • 20,861 Thanks
    MSE Andrea
    Hi everyone, you might also like to read our Ryanair wrongly denies passenger compensation for cancelled flight news story

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    • Shegsy
    • By Shegsy 14th Oct 17, 2:18 PM
    • 1 Posts
    • 0 Thanks
    Shegsy
    Ryan Air same day cancelled flight compensation, how long to wait for compensation
    Hi Ryan Air cancelled my flight via text just hours before the time of travel on 14th September from Leeds to Montpellier (I was travelling by car from Newcastle!!) I was forced to purchase an alternative flight that day from Newcastle to Montpellier via Paris at great expense as needed to arrive that day to start a new job!. In the following day I activated my refund online and received that promptly. I also completed the online template for compensation the following day and sent to Ryan Air. One month later I do not have any acknowledgment of the original request or indeed an update to the status of this request. I have sent another letter to them to ask them to pay the compensation for the amount I have paid for the second flight, again without acknowledgement or result. I am just wondering, given how busy they must be right now!!! how patient should I be and how long does compensation take? Am I being Nave and do I have a fight on my hands??
    • Tyzap
    • By Tyzap 14th Oct 17, 4:13 PM
    • 1,058 Posts
    • 527 Thanks
    Tyzap
    Hi Ryan Air cancelled my flight via text just hours before the time of travel on 14th September from Leeds to Montpellier (I was travelling by car from Newcastle!!) I was forced to purchase an alternative flight that day from Newcastle to Montpellier via Paris at great expense as needed to arrive that day to start a new job!. In the following day I activated my refund online and received that promptly. I also completed the online template for compensation the following day and sent to Ryan Air. One month later I do not have any acknowledgment of the original request or indeed an update to the status of this request. I have sent another letter to them to ask them to pay the compensation for the amount I have paid for the second flight, again without acknowledgement or result. I am just wondering, given how busy they must be right now!!! how patient should I be and how long does compensation take? Am I being Nave and do I have a fight on my hands??
    Originally posted by Shegsy
    Hi Shegsy,

    Thats long enough, I'd attempt to phone them or email for one last time. At the mo they are no1 on the CAA's radar, so it's hard to predict if they will fight this.

    Then it's time to start reading up on what to do next if they don't want to play ball. Reading back through this thread will give you some ideas and a feel for how they deal with compensation requests.

    Your options will then be to refer your claim to RA's adr provider/partner, the retail ombudsman I believe, or start legal proceeding against them, you can read Dr Watsons comprehensive guide, just go to post 569 on the Ryanair thread to read how to sue them safely.

    Good luck.
    Please read Vaubans superb guide.
    • Rusty190
    • By Rusty190 15th Oct 17, 2:11 AM
    • 1 Posts
    • 0 Thanks
    Rusty190
    Or Shegsy, you can try posting on Twitter on the Ryanair page. Some people affected by this fiasco have had some success in getting a response from them via Twitter after having sat patiently waiting for a response for several weeks.

    It truly is a shambles. Why Didn't Ryanair have robust systems in place to deal with the fallout that the latest round of cancellations were bound to create?
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