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Page 117
    • 111KAB
    • By 111KAB 16th Sep 17, 6:59 AM
    • 3,638 Posts
    • 1,478 Thanks
    111KAB
    I guess this has already been happening.

    http://corporate.ryanair.com/news/ryanair-to-cancel-less-than-2-of-flights-over-next-6-weeks-to-improve-punctuality/

    There should be even more unhappy passengers over the next 6 weeks.
    Originally posted by Tyzap
    AND.....

    http://www.msn.com/en-gb/news/newsireland/ryanair-cancels-40-to-50-flights-a-day-for-staff-to-go-on-holiday/ar-AArZF0x?li=AA59G2&ocid=spartandhp
    • punton93
    • By punton93 16th Sep 17, 9:52 AM
    • 3 Posts
    • 0 Thanks
    punton93
    Hi, I've got a quick question about claiming for a delay from Ryanair. We were flying from Barcelona to Edinburgh yesterday, and due to a technical fault with a part of the plane we were delayed and had to change planes, arriving in Edinburgh 4 hours late.

    I can see that I'm eligible for compensation (although I expect they'll fight it!) but what is the best way to start this? Should I send them a letter as per some of the guides on here? Or should I use the form on their website? I noticed a few posts in this thread recently of people having success with this method.
    • JPears
    • By JPears 16th Sep 17, 10:21 AM
    • 3,255 Posts
    • 910 Thanks
    JPears
    It's good to see O'Leary and his management are well on top of this problem NOT. They must have known about this for months if not years in advance?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 16th Sep 17, 10:36 AM
    • 1,133 Posts
    • 550 Thanks
    Tyzap
    Hi, I've got a quick question about claiming for a delay from Ryanair. We were flying from Barcelona to Edinburgh yesterday, and due to a technical fault with a part of the plane we were delayed and had to change planes, arriving in Edinburgh 4 hours late.

    I can see that I'm eligible for compensation (although I expect they'll fight it!) but what is the best way to start this? Should I send them a letter as per some of the guides on here? Or should I use the form on their website? I noticed a few posts in this thread recently of people having success with this method.
    Originally posted by punton93
    Hi punton93,

    You should always put your claim to the airline first, so use their website. Don't leave it too long tho before you chase it up via resolver or ADR if you don't get any joy from them.

    Please let us know how you get on.

    Good luck.
    Please read Vaubans superb guide.
    • Tyzap
    • By Tyzap 16th Sep 17, 2:10 PM
    • 1,133 Posts
    • 550 Thanks
    Tyzap
    A list of RA's cancellations today.

    2 from Manchester including the Lisbon flight again.

    https://www.cloud.scorebuddy.co.uk/ryanair-services/cancellations.php?date=2017-09-16
    Please read Vaubans superb guide.
    • AnniePriest
    • By AnniePriest 16th Sep 17, 7:15 PM
    • 1 Posts
    • 0 Thanks
    AnniePriest
    Covering pre paid activities & cancellations
    Hopefully someone can help! I'm looking for appropriate travel insurance; I go away to Rome next week and as Ryanair are cancelling so many flights I wanted to see if anyone knew about a travel insurance company who will cover for any cancellation/delay and also I have expensive tours booked and their terms say that if it is cancelled 2 days before the day of the event, which obviously I would like an insurance that will cover that too? Thank you!!!
    • Tyzap
    • By Tyzap 16th Sep 17, 10:57 PM
    • 1,133 Posts
    • 550 Thanks
    Tyzap
    More on the RA flight cancellations.

    https://www.irishtimes.com/business/transport-and-tourism/ryanair-flight-cancellations-what-you-need-to-know-1.3222837
    Please read Vaubans superb guide.
    • spiro
    • By spiro 17th Sep 17, 8:33 AM
    • 5,847 Posts
    • 2,811 Thanks
    spiro
    Hopefully someone can help! I'm looking for appropriate travel insurance; I go away to Rome next week and as Ryanair are cancelling so many flights I wanted to see if anyone knew about a travel insurance company who will cover for any cancellation/delay and also I have expensive tours booked and their terms say that if it is cancelled 2 days before the day of the event, which obviously I would like an insurance that will cover that too? Thank you!!!
    Originally posted by AnniePriest
    The golden rule for travel insurance is you should buy it the first day you book any element of a trip, you never know what may happen.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
    • punton93
    • By punton93 17th Sep 17, 12:35 PM
    • 3 Posts
    • 0 Thanks
    punton93
    Hi punton93,

    You should always put your claim to the airline first, so use their website. Don't leave it too long tho before you chase it up via resolver or ADR if you don't get any joy from them.

    Please let us know how you get on.

    Good luck.
    Originally posted by Tyzap
    Thanks! I've put my claim in, will update you when I have any more news. I'm hoping the more recent posts may indicate a change in the way they deal with claims, but I'm more than a little sceptical!
    • Kev4291
    • By Kev4291 17th Sep 17, 2:46 PM
    • 1 Posts
    • 0 Thanks
    Kev4291
    Hi

    I was on the same flight and am just about to complete the form on their website - hopefully we are successful
    • Tyzap
    • By Tyzap 17th Sep 17, 3:33 PM
    • 1,133 Posts
    • 550 Thanks
    Tyzap
    Hi

    I was on the same flight and am just about to complete the form on their website - hopefully we are successful
    Originally posted by Kev4291
    Hi Kev,

    This is a straightforward case of a technical fault. You will get your compensation so long as you don't allow them to dissuade you with their clap trap

    Good luck.
    Please read Vaubans superb guide.
    • themass
    • By themass 17th Sep 17, 5:18 PM
    • 140 Posts
    • 183 Thanks
    themass
    Finally got our money back, but it was through insurance not Ryanair.
    • Tyzap
    • By Tyzap 17th Sep 17, 6:18 PM
    • 1,133 Posts
    • 550 Thanks
    Tyzap
    Finally got our money back, but it was through insurance not Ryanair.
    Originally posted by themass
    What was the outcome of the retail ombudsman, did they adjudicate on your case?
    Please read Vaubans superb guide.
    • sujman
    • By sujman 17th Sep 17, 8:38 PM
    • 523 Posts
    • 268 Thanks
    sujman
    Ryan Air (Pilot Holiday Mess-Up) Flight cancellations
    All the newspaper articles and Ryanair press releases I can see say that Ryanair have only confirmed cancellations up to 20th Sept.

    However, I have have a flight on the 21st Sept that was cancelled (but was able to rebook for later in the day). Original flight time was 0700hrs, new flight time 1710hrs (same day)

    Question is, do/can I claim for EU261 compensation now or wait until the date has passed?

    When I tried to complete the online form, all it says is "Flight number not recognised" but I know I have completed the form correctly.

    Any advice would be appreciated
    • Tyzap
    • By Tyzap 17th Sep 17, 10:27 PM
    • 1,133 Posts
    • 550 Thanks
    Tyzap
    All the newspaper articles and Ryanair press releases I can see say that Ryanair have only confirmed cancellations up to 20th Sept.

    However, I have have a flight on the 21st Sept that was cancelled (but was able to rebook for later in the day). Original flight time was 0700hrs, new flight time 1710hrs (same day)

    Question is, do/can I claim for EU261 compensation now or wait until the date has passed?

    When I tried to complete the online form, all it says is "Flight number not recognised" but I know I have completed the form correctly.

    Any advice would be appreciated
    Originally posted by sujman
    Hi sujman,

    You should claim for compensation after your flights original departure time. Perhaps the claim system won't let you claim in advance.

    Please let us have your flight details, including old and new flight numbers, and also let us know how you get on.

    Good luck.
    Please read Vaubans superb guide.
    • sujman
    • By sujman 17th Sep 17, 11:40 PM
    • 523 Posts
    • 268 Thanks
    sujman
    Hi sujman,

    You should claim for compensation after your flights original departure time. Perhaps the claim system won't let you claim in advance.

    Please let us have your flight details, including old and new flight numbers, and also let us know how you get on.

    Good luck.
    Originally posted by Tyzap
    Hi Tyzap

    Thanks for the advice.

    Original flight
    EMA to PMI
    21.09.2017
    Departing 0700
    Flight no FR6031

    New flight
    EMA to PMI
    21.09.2017
    Departing 17.10
    Flight number FR6601

    It only the outbound flight that was cancelled, the return is still ok..I hope!
    • JPears
    • By JPears 18th Sep 17, 7:25 AM
    • 3,255 Posts
    • 910 Thanks
    JPears
    Sujman, under the regulations you are already entitled to claim. RA have cancelled your flight with less than 14 days notice. What if they cancel again? It could get complicated.
    And RA are going to get very busy with these claims. If website won't accept, that's RAs problem, do it old school with written letter.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • sujman
    • By sujman 18th Sep 17, 10:07 AM
    • 523 Posts
    • 268 Thanks
    sujman
    Sujman, under the regulations you are already entitled to claim. RA have cancelled your flight with less than 14 days notice. What if they cancel again? It could get complicated.
    And RA are going to get very busy with these claims. If website won't accept, that's RAs problem, do it old school with written letter.
    Originally posted by JPears
    Thanks for this.

    I got through to them on Live Chat. At first, they said the form problems was due to me not using Google Chrome but I confirmed I was.

    He then said use the most suitable form on the "Contact Us" forms page to submit my claim. I said the the most suitable form was already the one I was using - which isn't accepting my flight details!

    So I asked for an address so I could make a written submission and they gave me the following one:

    PO Box 11451
    Swords
    Co Dublin
    Ireland

    I also asked for an email address I could email the claim letter to. He said only the forms in contact us section would be the way to contact.

    When I asked a general question as to why my flight on 21st was cancelled, when press articles say it only went up to 20th - and asked if my flight on 24th would be cancelled - I was directed to Ryanairs press release, which didn't tell me anything new.
    • legal magpie
    • By legal magpie 18th Sep 17, 10:22 AM
    • 757 Posts
    • 356 Thanks
    legal magpie
    RyanAir really are the pits
    • themass
    • By themass 18th Sep 17, 12:06 PM
    • 140 Posts
    • 183 Thanks
    themass
    What was the outcome of the retail ombudsman, did they adjudicate on your case?
    Originally posted by Tyzap
    Hi, that was still on-going i have however informed them that the insurance have paid but not heard back from them as yet.
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