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    • Tyzap
    • By Tyzap 30th Aug 17, 10:34 AM
    • 988 Posts
    • 499 Thanks
    Tyzap
    My son and his mates recently had their flight from Hamburg to Manchester re routed. They were due to land at 10:30.
    They checked in in good time but the boarding gate closed early leaving around a dozen people unable to board. Apparently they were short staffed and several flights were using the same gate so not everyone managed to board but the flight departed on time. My sons party approached the customer service desk and were offered an alternative flight to Dublin which they took, arriving around midday. They waited in the airport for their flight back to the UK which eventually took them to Newcastle, arriving around 22:00!
    Does the same policy apply for re routing as it does for delays?
    Can only the lead name on the booking request compensation for the whole group or can they each do it individually?
    Thanks for any pointers.
    Originally posted by pension seeker
    Hi,

    This sounds a little suspicious as boarding a dozen or so passengers would have only taken a few minutes. Normally RA do the check in prior to starting to board, resulting in a queue down the steps and to the exit.

    Were they returning to Manchester but taken to Newcastle instead? and if so how did they get back to Manchester and were their costs reimbursed?

    Did RA ask for volunteers prior to the involuntary denied boarding?

    Each individual can apply for their own compensation but usually it's the lead passenger who will apply on everyones behalf.

    Good luck.
    Please read Vaubans superb guide.
    • pension seeker
    • By pension seeker 30th Aug 17, 2:58 PM
    • 15 Posts
    • 3 Thanks
    pension seeker
    Ryanair didn't ask for volunteers, just closed the gate at which point the remaining passengers started asking what was going on and were told to go to the customer service desk. My son's group opted for the Dublin flight as that was the next to leave Hamburg, not taking into account the long wait in Dublin for the onward flight to the UK. They were indeed returned to Newcastle instead of Manchester and managed to re arrange their minibus to collect them. No reimbursement offered. They landed in the UK approx 10 hours later than planned.
    Thanks
    • Ecnible
    • By Ecnible 31st Aug 17, 8:50 PM
    • 2 Posts
    • 0 Thanks
    Ecnible
    Lightening strike
    We were delayed by 6 hours in our flight from Palma to Leeds. I have put in a claim and had a reply from Ryanair saying I am not entitled as the delay was due to a lightening strike. Do I just accept this or ask for proof? What is to stop them making this sort of thing up?
    • Justice13075
    • By Justice13075 31st Aug 17, 10:08 PM
    • 984 Posts
    • 421 Thanks
    Justice13075
    Put your flight details in to bottononline and EuClaim and see what they say.
    • Ecnible
    • By Ecnible 31st Aug 17, 11:11 PM
    • 2 Posts
    • 0 Thanks
    Ecnible
    Thank you for your response! I have put in to euclaim and it says I am due. I don't really want to do it through a company but not sure what to do now? I have replied back to Ryanair saying I am not happy with their response. Any ideas on what I can do next if they are saying the delay was caused by a lightening strike, euclaim are saying I am due compensation........
    • Justice13075
    • By Justice13075 31st Aug 17, 11:16 PM
    • 984 Posts
    • 421 Thanks
    Justice13075
    Google and downlaod Vaubans Guide, on page 6 there is a template letter read the guide and send the Letter before action to ryanair giving the 14 days to respond if they don't offer the compensation you will need to start a small claims court action.
    • Vauban
    • By Vauban 31st Aug 17, 11:37 PM
    • 4,673 Posts
    • 2,071 Thanks
    Vauban
    Google and downlaod Vaubans Guide, on page 6 there is a template letter read the guide and send the Letter before action to ryanair giving the 14 days to respond if they don't offer the compensation you will need to start a small claims court action.
    Originally posted by Justice13075
    But follow Dr. Watson's brilliant guide (search on here) to using the ESCP, rather than the normal way - for reasons that will become clear!
    • RoisinDubh
    • By RoisinDubh 4th Sep 17, 3:06 AM
    • 1 Posts
    • 0 Thanks
    RoisinDubh
    My Ryanair flight from Gatwick to Belfast was delayed by over four hours last month due to a supposed lightning strike on the incoming flight, which resulted in security checks needing to be done. Ryanair refused my compensation claim on the basis that lightning strikes are an exceptional circumstance, but some Googling has informed me that this is in fact not the case. Lightning strikes are a normal part of flying and airlines are responsible for having enough resources to make sure that a strike doesn't cause a backlog for the rest of the day. Passengers have been awarded compensation for this in the past. Has anyone else had the same issue? What is the best way to go about claiming? Should I keep insisting or go straight to one of those flight claims websites?
    • adindas
    • By adindas 8th Sep 17, 8:42 AM
    • 3,221 Posts
    • 1,556 Thanks
    adindas
    Flight delay By almost 4 hours in the EU. Compensation ????
    My flight FR1375 from Prague to London was delayed by almost 4 hours. The reason for delay was unknown. I have been trying to find out by Ryan Air bur no one is giving a definite answer. They might do it on purpose ??

    I also got a confirmation letter from Ryan Air to be used to claim for Insurance (as below).

    From this article
    http://www.thisismoney.co.uk/money/holidays/article-2271213/How-claim-EU-flight-delay-compensation-EC-261-2004.html

    I understand, if it is due to RA fault I might be entitled to EUR250 compensation based on or European Regulation (EC) No. 261/2004

    My question is that:
    1. Is there anyway to find out reason for the delay ??
    2.Supposed due to RA fault, how easy it is to claim for compensation.
    3. Supposed I win compensation from RA, would they they put me on the black list, preventing me to fly RA in the future ??
    4. In the case like this what could I get from my Travel Insurance. My travel insurance is with Nationwide (e.g Flex account holder)

    I appreciate any info lead on this.

    Thanks

    TO WHOM IT MAY CONCERN,
    Confirmation of Ryanair Flight Delay for Insurance Claim Re: Booking Confirmation XXXXXX
    The below details will assist you with your Insurance Claim
    Booking Confirmation: XXXXXX/X

    Passenger name(s): -
    Going Out: Prague (PRG) to London Stansted (STN) Flight FR1375 depart PRG on 07-09-2017 at 17:10 arrive
    STN on 07-09-2017 at 18:10

    Flight FR1375 from Prague to London Stansted arrived with a 3 hour(s) 54 minute(s) delay
    Yours sincerely
    Ryanair Customer Services
    • Tyzap
    • By Tyzap 8th Sep 17, 9:33 AM
    • 988 Posts
    • 499 Thanks
    Tyzap

    My question is that:
    1. Is there anyway to find out reason for the delay ??
    2.Supposed due to RA fault, how easy it is to claim for compensation.
    3. Supposed I win compensation from RA, would they they put me on the black list, preventing me to fly RA in the future ??
    4. In the case like this what could I get from my Travel Insurance. My travel insurance is with Nationwide (e.g Flex account holder)
    Originally posted by adindas
    Hi,

    1). Not easy. If you take them to ADR https://www.theretailombudsman.org.uk/airline-dispute-resolution-faq/
    or ESCP they will have to disclose a defence.

    2). They make it as hard as possible, but we can help.

    3). No

    4). Usually very little and only after a long delay of 12 hours or more, but ask them.

    Good luck.
    Please read Vaubans superb guide.
    • Tyzap
    • By Tyzap 8th Sep 17, 9:43 AM
    • 988 Posts
    • 499 Thanks
    Tyzap
    My Ryanair flight from Gatwick to Belfast was delayed by over four hours last month due to a supposed lightning strike on the incoming flight, which resulted in security checks needing to be done. Ryanair refused my compensation claim on the basis that lightning strikes are an exceptional circumstance, but some Googling has informed me that this is in fact not the case. Lightning strikes are a normal part of flying and airlines are responsible for having enough resources to make sure that a strike doesn't cause a backlog for the rest of the day. Passengers have been awarded compensation for this in the past. Has anyone else had the same issue? What is the best way to go about claiming? Should I keep insisting or go straight to one of those flight claims websites?
    Originally posted by RoisinDubh
    Hi Roisin and sorry for the late reply.

    See this post http://forums.moneysavingexpert.com/showpost.php?p=72830019&postcount=2214 as it applies to you too.

    Good luck.
    Please read Vaubans superb guide.
    • adindas
    • By adindas 9th Sep 17, 10:41 AM
    • 3,221 Posts
    • 1,556 Thanks
    adindas
    Hi,

    Thanks very much appreciated

    1). Not easy. If you take them to ADR https://www.theretailombudsman.org.uk/airline-dispute-resolution-faq/
    or ESCP they will have to disclose a defence.

    2). They make it as hard as possible, but we can help.

    3). No

    4). Usually very little and only after a long delay of 12 hours or more, but ask them.

    Good luck.
    Originally posted by Tyzap
    Looking into this Dr Watson Guide from this thread,
    forums.moneysavingexpert.com/showpost.php?p=64457359&postcount=569

    It seems there are a lot of paper work, keep your eye on, telephone call and a long battle for such a tiny amount of EUR250, if an individual want to claim compensation.

    It will probably worthy if the claim was made by a family of 4-5 people which will mount EUR1000 - 1250.

    I understand using an NWNF company will cost around 25% of any amount of successful claim. What is actually NWNF company doing in this regard??

    In other cases such as payment protection insurance, immigration, etc some NWNF company are just acting as a postman. You still need to do all of the paper work fill all of the form, writing email, listening phone conversation. I believe in this case many people will not consider it worthy to invest their time just looking to win EUR 187.

    I wonder if anyone else want to share their experience about asking for compensation for flight delay with RA either by himself or using NWNF company.

    Any info on this will be appreciated.

    • Dr Watson
    • By Dr Watson 9th Sep 17, 11:44 AM
    • 426 Posts
    • 209 Thanks
    Dr Watson
    Looking into this Dr Watson Guide from this thread,
    forums.moneysavingexpert.com/showpost.php?p=64457359&postcount=569

    It seems there are a lot of paper work, keep your eye on, telephone call and a long battle for such a tiny amount of EUR250, if an individual want to claim compensation.

    It will probably worthy if the claim was made by a family of 4-5 people which will mount EUR1000 - 1250.

    I understand using an NWNF company will cost around 25% of any amount of successful claim. What is actually NWNF company doing in this regard??

    In other cases such as payment protection insurance, immigration, etc some NWNF company are just acting as a postman. You still need to do all of the paper work fill all of the form, writing email, listening phone conversation. I believe in this case many people will not consider it worthy to invest their time just looking to win EUR 187.

    I wonder if anyone else want to share their experience about asking for compensation for flight delay with RA either by himself or using NWNF company.

    Any info on this will be appreciated.

    Originally posted by adindas
    adindas,
    You are right, using ESCP it can be long winded, take some considerable thought and needs attention. But it is extremely satisfying.
    For quick results and maybe little effort on your part, try Resolver. Colleagues and friends of mine have had huge success with this recently, and no need to start court proceedings or use NWNF.
    I have to admit; Resolver is the main reason why my input on this forum is needed little these days!
    Good luck and keep going.
    Successfully sued Ryanair in 2013/14...and have been 'helping' litigants since then.

    Current known score:-
    Dr Watson 35 - 0 Ryanair / Ince and Co

    Go to post 569 on the Ryanair thread to read how to sue them safely.
    • darloscot
    • By darloscot 11th Sep 17, 9:23 PM
    • 2,789 Posts
    • 1,690 Thanks
    darloscot
    Ryanair kindly left me and my wife stranded in Lisbon last night. 5:40pm Flight to Manchester was cancelled at very last moment. I was through the final boarding pass check at the departure gate waiting for the bus to the plane. The priority boarders were already on board, then the flight was suddenly cancelled. No real communication, but the rumour was that there was no pilot. We were told by the staff at the gate that there was no chance of a flight that day, and in all liklihood it would be towards the end of the week!! Not practical when you have work and children to get back for. They bussed us from T2 to T1 to collect our bags, and then wanted us to find our own way back to T2 to go to the Ryanair helpdesk. Given there were loads of people who didn't have to collect bags, and there was another Ryanair flight also cancelled, I thought it would be a waste of time going to T2 when they had already told us there were no flights that day and probably none until the end of the week. So I sorted ourselves out and booked flights with another airline via Dublin. This meant booking a Lisbon Dublin flight that night and an early Dublin Manchester flight. Total cost for flights was an eye watering €1400 for two of us, but at least we got back to Manchester by 7:30am the next day. In addition to the flights I booked a hotel in Dublin airport €129, bought some food that night and in the morning €30, and had to pay an additional £20 at the airport carpark as it was the next day for collecting car.

    So, what chances of getting some money back and what is the best approach? I did have travel insurance, but only fairly basic and it doesn't cover flight distruption, so I think Ryanair is my best chance. I can of course claim a refund on the original flight (about £220), and/or I can go for the Regulation 261/2004, which I think would be €800 given the ddistance of the flight. But even if I could get both I am still well out of pocket. Can I claim for the full amount of the flights? What about the hotel (does it matter that it is in a different country?). And finally the food and carpark. Also, have I damaged my clai by not going to the Ryanair helpdesk at the airport? I suspect if I had then I would not yet be home! Any advice beyond just claiming the Regulation 261/2004 compensation and the flight refund would be greatly received.

    EDIT: Looked at Ryanair website. Seems lots of flights cancelled yesterday. Blaming bad weater in Italy (out of our control!). Not sure how that is relevent for a Lisbon to Manchester flight!
    • jpsartre
    • By jpsartre 11th Sep 17, 9:42 PM
    • 2,679 Posts
    • 1,793 Thanks
    jpsartre
    Also, have I damaged my clai by not going to the Ryanair helpdesk at the airport?
    Originally posted by darloscot
    I would say so. You should have at least given them a chance to sort you out before making your own arrangements.
    • darloscot
    • By darloscot 11th Sep 17, 9:50 PM
    • 2,789 Posts
    • 1,690 Thanks
    darloscot
    I would say so. You should have at least given them a chance to sort you out before making your own arrangements.
    Originally posted by jpsartre
    Trouble is it would have taken at least 30 min to get back over to the terminal, and then I would have been at the back of a 200 people queue. Their staff had already told us their were no flights that day and unlikely to be any for several days. If I had gone to their desk I would not have got home this morning, so I think I acted reasonably.
    • alexthepenguin
    • By alexthepenguin 12th Sep 17, 11:16 AM
    • 15 Posts
    • 1 Thanks
    alexthepenguin
    Situation:
    My Ryanair flight from Sofia to London was cancelled on 10 September with no prior warning. They did not announce the reason for the cancellation but a quick research on that internet showed that’s because the inbound (London – Sofia) flight was cancelled (although I’m not sure why they cancelled that flight)

    The next available flight that Ryanair is able to offer us on 14 September. I cannot afford to wait till then as I need to get back to work. So I took a refund and make an alternative arrangement to go back to London 11 September which costs almost £400. (My original Ryanair ticket was only around £100).

    Questions:
    Do I have a valid claim for the EU flight delay/cancellation compensation, i.e. is it the airline fault? What happens if the inbound flight was cancelled for a reason that is beyond their control?

    Would I be able to claim the cost of making an alternative arrangement from Ryanair? Under the moneysavirngexpert website it says if the flight is cancel I have a right "either a refund for the flight that was cancelled or an alternative flight (airlines call this re-routing) to your destination." Does alternative flight cover the alternative arrangement that is made by me and not the airline?

    Additionally I have a travel insurance with my Nationwide flexplus account..I spoke to a representative on the phone which told me I might be able to claim for the cost of alternative arrangement if I can justify the reason why I can't wait till Thursday but there is no guarantee they will pay out. Just wondering if anyone who has a similar experience that they could share?

    Will I be able to make a claim on my travel insurance if I am already claiming on the EU statutory compensation?

    Also as a side Ryanair told us the next available flight (both direct and indirect) is on Thursday but they only offer to put us up in a hotel for one night. Surely that's not lawful?? (This doesn't affect my situation though - just curious)

    Thanks a lot.
    • Tyzap
    • By Tyzap 12th Sep 17, 2:07 PM
    • 988 Posts
    • 499 Thanks
    Tyzap
    Situation:
    My Ryanair flight from Sofia to London was cancelled on 10 September with no prior warning. They did not announce the reason for the cancellation but a quick research on that internet showed that’s because the inbound (London – Sofia) flight was cancelled (although I’m not sure why they cancelled that flight)

    The next available flight that Ryanair is able to offer us on 14 September. I cannot afford to wait till then as I need to get back to work. So I took a refund and make an alternative arrangement to go back to London 11 September which costs almost £400. (My original Ryanair ticket was only around £100).

    Questions:
    Do I have a valid claim for the EU flight delay/cancellation compensation, i.e. is it the airline fault? What happens if the inbound flight was cancelled for a reason that is beyond their control?

    Would I be able to claim the cost of making an alternative arrangement from Ryanair? Under the moneysavirngexpert website it says if the flight is cancel I have a right "either a refund for the flight that was cancelled or an alternative flight (airlines call this re-routing) to your destination." Does alternative flight cover the alternative arrangement that is made by me and not the airline?

    Additionally I have a travel insurance with my Nationwide flexplus account..I spoke to a representative on the phone which told me I might be able to claim for the cost of alternative arrangement if I can justify the reason why I can't wait till Thursday but there is no guarantee they will pay out. Just wondering if anyone who has a similar experience that they could share?

    Will I be able to make a claim on my travel insurance if I am already claiming on the EU statutory compensation?

    Also as a side Ryanair told us the next available flight (both direct and indirect) is on Thursday but they only offer to put us up in a hotel for one night. Surely that's not lawful?? (This doesn't affect my situation though - just curious)

    Thanks a lot.
    Originally posted by alexthepenguin
    Hi Alex,

    It looks, from what you have said, like you are due compensation and a duty of care while you are stuck there, all the time, not just one night.

    They should have offered to re route you as well as offering you the option to wait there for the next flight, as a four day wait is ott.

    To make the right choice RA should have given you a written set of details of the EC261 rule containing the options your were being offered.

    If they did not do this you would not be able to make an informed decision.

    You should also be able to claim your return flight cost back.

    Please google and download 'Vaubans guide' which has a link to the regs, down towards the bottom. Have a good read and then ask any other questions you have here.

    Good luck.
    Last edited by Tyzap; 12-09-2017 at 2:14 PM.
    Please read Vaubans superb guide.
    • John6661
    • By John6661 13th Sep 17, 8:35 PM
    • 1 Posts
    • 0 Thanks
    John6661
    Unsatisfactory alternative flight offered
    So I was due to fly Faro to Manchester on Tuesday 12 September but as I was travelling to the airport I got a message to say the flight was cancelled. They are obliged to offer me a refund or alternative flight but they said the next available flight was Saturday 16th. As I had to get back to work and with a 7 month old child,the alternative flight was not a realistic option. I booked a flight back with Monarch 13 th September.
    Ryanair state the cancellation was due to extraordinary circumstances.Air traffic control strike I understand.
    While I can get the return leg cost refunded, this will not cover the cost of the Monarch flight I arranged..
    Is the alternative flight offer of "wait 4 days" deemed acceptable? Guidance seems to say an alternative should be offered but no timescale. But hanging around for at least 4 days wasn't a realistic option.
    Can I claim for the difference in the cost of the 2 flights as I was delayed for approximately 18 hours overall?
    Anyone who can offer advice here that might have undergone a similar experience?

    Many thanks
    • Tyzap
    • By Tyzap 15th Sep 17, 9:09 PM
    • 988 Posts
    • 499 Thanks
    Tyzap
    Ryanair to cancel flights
    I guess this has already been happening.

    http://corporate.ryanair.com/news/ryanair-to-cancel-less-than-2-of-flights-over-next-6-weeks-to-improve-punctuality/

    There should be even more unhappy passengers over the next 6 weeks.
    Please read Vaubans superb guide.
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