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    • ihavethesun
    • By ihavethesun 17th Apr 17, 9:05 PM
    • 4 Posts
    • 0 Thanks
    ihavethesun
    I've started filling the ESCP form, but it seems to need Ryanair's email address, which I can't find anywhere, does anyone know what it is?
    • Dr Watson
    • By Dr Watson 17th Apr 17, 10:12 PM
    • 422 Posts
    • 207 Thanks
    Dr Watson
    I've started filling the ESCP form, but it seems to need Ryanair's email address, which I can't find anywhere, does anyone know what it is?
    Originally posted by ihavethesun
    Ihavethesun,
    I wouldn't worry about an email mail address for RA, the court of your choice will send the papers to RA's customer service address (by snail mail) which you should include on the form.
    Good luck and keep going.
    Successfully sued Ryanair in 2013/14...and have been 'helping' litigants since then.

    Current known score:-
    Dr Watson 35 - 0 Ryanair / Ince and Co

    Go to post 569 on the Ryanair thread to read how to sue them safely.
    • rachelr1976
    • By rachelr1976 19th Apr 17, 7:57 PM
    • 1 Posts
    • 0 Thanks
    rachelr1976
    Hi all

    looking for some advice, although it looks like ive had a better deal than a lot of the posters here. My cheque has come through from Ryan Air but its dated end July so i can actually cash it for 4 months, are they allowed to do this??

    thanks
    • 111KAB
    • By 111KAB 19th Apr 17, 8:23 PM
    • 3,605 Posts
    • 1,466 Thanks
    111KAB
    Hi all

    looking for some advice, although it looks like ive had a better deal than a lot of the posters here. My cheque has come through from Ryan Air but its dated end July so i can actually cash it for 4 months, are they allowed to do this??

    thanks
    Originally posted by rachelr1976

    Bloody hell ... the tricks these guys get up to. No they are not permitted to do this but the challenge is how to rectify it. By the time you instigate court action July will be around .... can only suggest you contact Ryanair and advise them of their 'mistake' and shortly afterwards (presuming no apology/correctly dated cheque) contact the CAA in the hope they will treat the matter seriously and force Ryanair to cough up.
    • Vauban
    • By Vauban 19th Apr 17, 8:24 PM
    • 4,576 Posts
    • 2,025 Thanks
    Vauban
    Hi all

    looking for some advice, although it looks like ive had a better deal than a lot of the posters here. My cheque has come through from Ryan Air but its dated end July so i can actually cash it for 4 months, are they allowed to do this??

    thanks
    Originally posted by rachelr1976
    It's obviously an error - but the end of July is only just over 2 months away. By the time the airline have cancelled this cheque and issued a new one, you'll probably be beyond July anyway. I'd just try to cash it - and if it's refused by the bank, then pay it in again at the end of July.
    • ellymoo
    • By ellymoo 21st Apr 17, 2:38 PM
    • 40 Posts
    • 24 Thanks
    ellymoo
    Flight delay of 2 hours
    My Ryanair flight was delayed due to "technical reasons" for 2 hours while we all sat on the plane. (Monday.) I found it incredible that the staff did not offer any complimentary refreshments during the delay nor during the flight itself (or, considering it's Ryanair, perhaps I don't). I know a 2 hour delay is not a 3 hour delay, but is it worth me requesting compensation anyway?

    They'll be getting a snitty letter for not bothering to offer drinks anyway.
    Last edited by ellymoo; 21-04-2017 at 4:12 PM.
    • Caz3121
    • By Caz3121 21st Apr 17, 2:54 PM
    • 10,496 Posts
    • 6,888 Thanks
    Caz3121
    I know a 2 hour delay is not a 3 hour delay, but is it worth me requesting compensation anyway?
    Originally posted by ellymoo
    I would not bother - unless you were over 3 hours late in arriving (not departing) there is no compensation due
    If you bought drinks then you could try sending in the receipt for reimbursement under EU261 Duty of Care
    (I had a 4 hour sit on a Jet2 flight some years ago and they didn't even offer water - and it took over 4 years before they paid compensation! - have never flown with them since)
    • ellymoo
    • By ellymoo 21st Apr 17, 3:02 PM
    • 40 Posts
    • 24 Thanks
    ellymoo
    OK, thanks. 4 hours without water is absolutely appalling! I will just send them a snottagram.
    • JPears
    • By JPears 21st Apr 17, 4:08 PM
    • 2,847 Posts
    • 802 Thanks
    JPears
    we sat on a Ryanair plane in 30deg heat in Lanzerote for 90 mins (after a 30 minute delay in airport), no aircon.
    Ryanair were happy to provide water - at £2.00 bottle! And no ice.
    Smugness as we had bought 2 large bottles of chilled water in airport.....: )
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • ellymoo
    • By ellymoo 21st Apr 17, 4:14 PM
    • 40 Posts
    • 24 Thanks
    ellymoo
    No air con!

    I really loathed myself for flying with Ryanair, but they were the only realistic option available. Ugh.
    • Ganga
    • By Ganga 21st Apr 17, 5:59 PM
    • 583 Posts
    • 274 Thanks
    Ganga
    No air con!

    I really loathed myself for flying with Ryanair, but they were the only realistic option available. Ugh.
    Originally posted by ellymoo
    Do not feel so bad about yourself,fly with somebody else,they be more expensive but if admitting you flew with a budget airline causes you shame,change your carrier.
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
    • custard14
    • By custard14 27th Apr 17, 6:21 PM
    • 1 Posts
    • 0 Thanks
    custard14
    Ryanair flight compensation paid
    I have just successfully received flight compensation from Ryanair for a delayed flight back in July 2013 from Leeds Bradford to Faro,I previously tried to claim after the flight from them but was refused as they gave some lame excuse for some type of .....circumstances. After reading Martin's newsletter last month decided to re try using the resolver tool and thank you as 4 weeks later the money has been credited to our bank account.
    • Almo
    • By Almo 19th May 17, 9:19 PM
    • 607 Posts
    • 2,412 Thanks
    Almo
    Read several pages and fairly but not totally sure that this doesn't fall under exceptional circumstances:

    Aircraft damaged while a wheelchair was being loaded

    It's foreseeable in once sense but not in another, plus it's the ground handlers who were at fault. Anyone have any opinions? I've sent off an email to Ryanair anyway.
    • 111KAB
    • By 111KAB 20th May 17, 6:08 AM
    • 3,605 Posts
    • 1,466 Thanks
    111KAB
    Read several pages and fairly but not totally sure that this doesn't fall under exceptional circumstances:

    Aircraft damaged while a wheelchair was being loaded

    It's foreseeable in once sense but not in another, plus it's the ground handlers who were at fault. Anyone have any opinions? I've sent off an email to Ryanair anyway.
    Originally posted by Almo

    IMO valid claim. Ryanair's problem should not be your problem and their problem was that THEIR ground handlers didn't handle too well. See


    http://www.euclaim.co.uk/blog/airlines-must-pay-flight-delay-compensation-if-mobile-boarding-stairs-collide-with-aircraft-and-cause-hold-ups-says-the-european-court-of-justice


    Although stairs in this case basically the damage caused to an aircraft by firms/people working for the airline is the responsibility of the airline.
    Last edited by 111KAB; 20-05-2017 at 6:11 AM.
    • 111KAB
    • By 111KAB 31st May 17, 3:21 PM
    • 3,605 Posts
    • 1,466 Thanks
    111KAB
    http://www.travelmole.com/news_feature.php?news_id=2027345&c=setreg&region=2
    • Tyzap
    • By Tyzap 31st May 17, 7:48 PM
    • 786 Posts
    • 417 Thanks
    Tyzap
    Thanks 111KAB,

    My take on this case is that the judge has found the argument to be complex, and also says it has "far reaching ramifications for a vast number of other flight delay claims, and in particular for the lawyers and claims management companies which are involved in this vibrant claim industry which has been expanding for a number of years"

    Many passengers, who mainly do not have the time or inclination to claim directly, could be affected in a detrimental way. This appears to go against the spirit and possibly word of the regulations, thus requiring further scrutiny.

    Much of EC261 has been clarified in the UK courts by one well known firm of solicitors here in the north west. Without their help many thousands of passengers would not have received their compensation, including myself.

    For this reason, and also because a decision by the COA will become binding law, the judge has immediately allowed it to be passed it up to a higher court.

    I don't think this is over yet.
    Please read Vaubans superb guide.
    • Bumblies
    • By Bumblies 1st Jun 17, 11:31 AM
    • 13 Posts
    • 14 Thanks
    Bumblies
    My flight back from Fuerteventura last November was delayed over 4 hours because the outbound flight couldn't take off due to heavy snow closing LBA. I assumed I had no claim because the cause was weather related and my legal insurance didn't want to know. Out of interest I put the details into Bott & Co's online claim checker and it said I had a claim. Thinking there was little chance of success I put the claim in their hands and have now been told that after initially rejecting the claim Ryanair has now agreed to pay up. OK, I lose a good chunk of the 400€ in Bott's fees but I still get a reasonable sum for a delay I thought came under "act of God".
    • Caz3121
    • By Caz3121 1st Jun 17, 12:04 PM
    • 10,496 Posts
    • 6,888 Thanks
    Caz3121
    your delay was a knock-on delay caused by something impacting an earlier flight of the aircraft and not your specific flight so comp was correctly due
    • JPears
    • By JPears 1st Jun 17, 12:37 PM
    • 2,847 Posts
    • 802 Thanks
    JPears
    Thanks 111KAB,

    My take on this case is that the judge has found the argument to be complex, and also says it has "far reaching ramifications for a vast number of other flight delay claims, and in particular for the lawyers and claims management companies which are involved in this vibrant claim industry which has been expanding for a number of years"

    Many passengers, who mainly do not have the time or inclination to claim directly, could be affected in a detrimental way. This appears to go against the spirit and possibly word of the regulations, thus requiring further scrutiny.

    Much of EC261 has been clarified in the UK courts by one well known firm of solicitors here in the north west. Without their help many thousands of passengers would not have received their compensation, including myself.

    For this reason, and also because a decision by the COA will become binding law, the judge has immediately allowed it to be passed it up to a higher court.

    I don't think this is over yet.
    Originally posted by Tyzap
    I suspect the judge knows this needs clarification at a higher level from the outset, hence the leapfrog appeal.
    It is a shame the judge didn't find in favour of the claimant rather than RA, forcing the airline's hand rather than the consumers now relying on claims companies/the individual to take it to CoA. Which of course may not happen if said claims companies don't see a potential financial benefit.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 1st Jun 17, 1:44 PM
    • 786 Posts
    • 417 Thanks
    Tyzap
    I suspect the judge knows this needs clarification at a higher level from the outset, hence the leapfrog appeal.
    It is a shame the judge didn't find in favour of the claimant rather than RA, forcing the airline's hand rather than the consumers now relying on claims companies/the individual to take it to CoA. Which of course may not happen if said claims companies don't see a potential financial benefit.
    Originally posted by JPears
    I see it from the opposite point of view.

    The judge has been very canny imo, and knew what he was doing.

    Had the claimant won, RA would be faced with the decision of whether to appeal or not, and they may have decided that it might be pushing their luck a bit too far. Just keep things as they now are. Remember, at the COA any decision becomes binding.

    The claimants solicitors have more than just this case to lose, so I suspect they have no option but to appeal, leaving RA with no say in the matter. There is much more than just 261 compensation at stake here now, thus the allowance of a leapfrog appeal to the COA.

    I'm sticking my neck out, but I also believe that this case will be won on appeal.
    Last edited by Tyzap; 01-06-2017 at 2:32 PM.
    Please read Vaubans superb guide.
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