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    • MissTasmanian
    • By MissTasmanian 24th Jan 17, 5:09 PM
    • 671 Posts
    • 300 Thanks
    MissTasmanian
    It will take possible court action to potentially get the actual data from airport.
    A note for future - if close to the 3 hour limit, have your camera ready in movie mode with date and time stamp to video door opening time.

    I note alot of airlines now seem to have added 30 mins onto the scheduled arrival time. I was 35 mins early on my last Jet2 flight....
    Originally posted by JPears
    Ironically my Easyjet flight was 35 minutes early too on my way back too.

    http://www.flightstats.com/go/HistoricalFlightStatus/flightStatusByFlight.do?airline=%28U2%29+easyJet&f lightNumber=6756&departureDate=2017-01-20&x=33&y=15
    • Vauban
    • By Vauban 24th Jan 17, 6:07 PM
    • 4,631 Posts
    • 2,053 Thanks
    Vauban
    I know this is probably silly but my phone has a gps timeline which shows it's location at whatever given time I select. Also could the airport not disprove when Ryanair landed?
    Originally posted by MissTasmanian
    My understanding is that the flightstats arrival time is when the airplane has come to a stop at the stand - not when it hits the runway.
    • MissTasmanian
    • By MissTasmanian 25th Jan 17, 11:31 AM
    • 671 Posts
    • 300 Thanks
    MissTasmanian
    So a bit of progress. My insurance has agreed to help me to take the case to court and they believe I've a reasonable chance of success. I'll keep you all posted.

    .
    • Tyzap
    • By Tyzap 25th Jan 17, 10:54 PM
    • 907 Posts
    • 463 Thanks
    Tyzap
    Some news about Ryanair with regard to the court jurisdiction issue.

    https://www.flightdelays.co.uk/blog/2016/12
    Please read Vaubans superb guide.
    • Vauban
    • By Vauban 26th Jan 17, 7:42 AM
    • 4,631 Posts
    • 2,053 Thanks
    Vauban
    Some news about Ryanair with regard to the court jurisdiction issue.

    https://www.flightdelays.co.uk/blog/2016/12
    Originally posted by Tyzap
    Interesting. But as the article says, this issue was settled years ago with the Air Baltic case. And consumer protections provided by European law can't be overridden by an airline's terms and conditions. I even think the Regulation itself is explicit about that.
    • JPears
    • By JPears 26th Jan 17, 9:06 AM
    • 2,959 Posts
    • 838 Thanks
    JPears
    Yes its the usual case of companies (not just airlines) thinking that their T&Cs overule the law of the land....
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 26th Jan 17, 10:35 AM
    • 907 Posts
    • 463 Thanks
    Tyzap
    Interesting. But as the article says, this issue was settled years ago with the Air Baltic case. And consumer protections provided by European law can't be overridden by an airline's terms and conditions. I even think the Regulation itself is explicit about that.
    Originally posted by Vauban
    Yes I quite agree.

    It's just Ryanair doing a good impersonation of a worm on a hook
    Please read Vaubans superb guide.
    • MoneySavingMole
    • By MoneySavingMole 29th Jan 17, 2:32 AM
    • 48 Posts
    • 14 Thanks
    MoneySavingMole
    Just a quick update from myself re: a delayed flight from Manchester to Corfu (3.5 hour delay)...

    Ryanair PAID OUT! Woohoo!

    I instructed Bott&Co after Ryanair disregarded a letter I sent and after around 12 weeks, I've recieved a cheque from Ryanair to settle the claim.

    I have since been invoiced by Bott&Co for their services, which is 25%+VAT of the settlement PLUS £25 per passenger... It's steep, I know, (you end up with 63% of the claim) but I don't think I'd have been paid a penny, if it wasn't for their services.

    Anyway, CASE CLOSED.
    Mortgage Free Wannabe
    Started out with £80,995 over 25 years
    Currently £69,000+/- over 19 years!

    My mission? Mortgage Free by 40!
    (That's 11 years, by the way!)
    • boatman
    • By boatman 3rd Feb 17, 1:43 PM
    • 3,337 Posts
    • 2,337 Thanks
    boatman
    Ryanair claim tracker. Logged a claim which they have confirmed. My details(booking ref, cust ref) don't work in the claim tracker, is this a ploy?
    • JPears
    • By JPears 3rd Feb 17, 4:15 PM
    • 2,959 Posts
    • 838 Thanks
    JPears
    With Ryanair, everything is a ploy, to avoid paying out...
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • CharlieHuffa
    • By CharlieHuffa 5th Feb 17, 4:13 PM
    • 3 Posts
    • 0 Thanks
    CharlieHuffa
    Hi,
    Hoping for some info...I'm not sure if FAQ and Vauban's Guide is a link, but I can't click on it (I'm not very computer savvy). ...It may have been previously spoken about, but this post is very long.
    Basically, I have read about using MSE and Resolver for delayed flights claims and have found that Ryan air has their own claims page on their website, claiming that :-
    Why use our services

    • Absolutely no upfront fees, charges apply only in case of a win
    • Save time and money of going after the airlines yourself
    • Get the full compensation and avoid settling for less
    • Online claim process makes applying a breeze.
    So can anyone tell me...is this just a Ryan air scam to get you to settle with them and then charge you for the privilege if you do succeed, and perhaps trying to keep you away from organisations like resolver, hoping to blag you with nonsense that Resolver would know to fight against, or is it actually a better/quicker system? Is it better to go through Resolver? Or is it better just to start from scratch and write your own email (perhaps at least using MSE templates).


    Also, the 'extreme circumstances' invalidating your claim are not clear. I have seen two sources saying 'Bad weather' is and 'extreme circumstance' and others saying 'political unrest or bomb scares' are what counts as 'extreme'.



    Thank you for any info you can give.
    • JPears
    • By JPears 5th Feb 17, 4:22 PM
    • 2,959 Posts
    • 838 Thanks
    JPears
    Where ever you are looking it is, in simple terms, bovine excrement.
    Google Vauban's guide (IN true MSE "wisdom" you are not allowed to link things in signature)
    Either go NWNF firm (such as Botts, if they will take on caes) or DIY. You will find Dr Watson's notes on the ESCP process invaluable. Be prepeared for a fight unless the airline have a valid EC (rare)
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • CharlieHuffa
    • By CharlieHuffa 5th Feb 17, 4:37 PM
    • 3 Posts
    • 0 Thanks
    CharlieHuffa
    Thank you very much for the info. And you have absolutely made my day...I live miles from civilisation so excuse my secluded ignorance, but I have never once heard the term 'Bovine excrement', as obvious as it is...I was on the floor in a puddle of my own tears...Thank you
    • Dr Watson
    • By Dr Watson 5th Feb 17, 7:47 PM
    • 423 Posts
    • 208 Thanks
    Dr Watson
    CharlieHuffa,
    Our JP does tell it how it is, being from God's Country we do. You've found the right place for advice on this subject, if you need any further help once you have digested the impeccable guide from Vauban, do post back on here.

    Apologies all for me being quiet on here for a while, other battles needed to be won.....
    Back for a fight though ( if needed), saying that, you appear to have all been doing just fine!
    Successfully sued Ryanair in 2013/14...and have been 'helping' litigants since then.

    Current known score:-
    Dr Watson 35 - 0 Ryanair / Ince and Co

    Go to post 569 on the Ryanair thread to read how to sue them safely.
    • CharlieHuffa
    • By CharlieHuffa 8th Feb 17, 12:25 AM
    • 3 Posts
    • 0 Thanks
    CharlieHuffa
    Hi Dr and JP and anyone else,

    I have read and hopefully digested Vauban's Guide and the good Dr's notes on ESCP.
    I have have a few questions, if I may trouble you..I apologise if this goes on a bit and if already covered.

    When I need to provide evidence of the flight, such as a boarding card, will the itinerary email from Ryan air suffice, as I didn't collect my boarding card from the airport, but printed it off myself, so doesn't necessarily prove that I turned up anyway?

    Regarding compensation amount and also details to include to help the claim, showing Ryan air's 'shortcomings' perhaps. Of course, in (most) part, I am considering taking action for financial retribution, as this is the basic purpose. However, I am not trying to extract every last penny I can, money is not everything (getting 10 million for 'emotional damages' if you decide to swallow a screw because the box didn't say you shouldn't, is clearly absurd). In part, my anti-overweight feline nature is kicking in and doesn't want them to get away with their cream slurping nature and ask for significantly less than I should, anyway...The first link on the Dr's notes regarding amounts goes to a page that says 'doc doesn't exist'. Many other things seem to say 1500km 3hrs plus = £xxx. Is that an definite amount or does it increase if its four hours rather than three, for example? I have noted some online info suggesting it is situation based. So I'm not entirely sure how to calculate what I should ask for. Does it make a difference, for amount and/or to strength of case, to include minor details such as, upon arrival, the car hire company had waited two hours beyond closing for us to arrive, so had closed before we did, meaning we couldn't collect the car. The taxis had gone on strike and buses had finished by the time we arrived, so we 'slept' on the airport floor for a few hours until the car hire company opened again, additionally not staying at the hotel we had paid for...blah blah etc (these things didn't particularly annoy me, I've gotten used to messy travel plans and sleeping in play park climbing frames or bus shelters etc, but are things like that relevant in any way?) And to include details such as no food provided, no offer of transport, accomodation etc...Duty of care stuff?

    Lastly, would it be acceptable if I were to give a brief as possible summary, either here on the forum for others to see, if it helps with information, or via PM and ask for your opinions to see if its worth pursuing? It would take me hours to read all the case info let alone digest it and make a decision. Someone here, in a few minutes might be able to give me a simple yes or no (perhaps if I've not been deterred by now, its a simple case of giving it a go). I can appreciate you probably get lots of novels on these matters, so I don't want to trouble you too much or bombard you or the forum with more late night rambling than I already have. I'll adhere to a max word count if it helps

    Thank you for any advice and time you can provide. And for all you already have, its clear you've spent much time and effort into helping people with this. Very much appreciated.
    • Caz3121
    • By Caz3121 8th Feb 17, 12:49 AM
    • 10,680 Posts
    • 6,976 Thanks
    Caz3121
    EU261 is a fixed amount based on distance and delay. A <1500km flight gets €250 if delayed 3 hours and 5 mins and the same €250 if delayed 20 hours
    You will also be able to claim reimbursement of refreshments purchased during the delay (assuming vouchers were not provided) but not when you arrived at your destination airport (where the contract with the airline ends)
    The car hire closed, strikes, buses etc are not relevant to the claim. What matters is that your flight was delayed over 3 hours on arrival and the delay was within the control of the airline (not weather, ATC etc)
    You could speak to your travel insurance re consequential losses
    • boatman
    • By boatman 11th Feb 17, 12:58 AM
    • 3,337 Posts
    • 2,337 Thanks
    boatman
    Hello, I have logged in to flight stats for the historical data but would like to see on the day of my flight how many flights were delayed cancelled as I believe there was a bit of snow that day. Is there a way of doing this?
    • JPears
    • By JPears 7th Mar 17, 1:58 PM
    • 2,959 Posts
    • 838 Thanks
    JPears
    Leeds to Lanzarote - 2 hr delay to departure so far, broken computer, transferred aircraft. Clock ticking for €400 compo......
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Vauban
    • By Vauban 7th Mar 17, 3:29 PM
    • 4,631 Posts
    • 2,053 Thanks
    Vauban
    Leeds to Lanzarote - 2 hr delay to departure so far, broken computer, transferred aircraft. Clock ticking for €400 compo......
    Originally posted by JPears
    Make sure you don't start your own thread ...

    And do you have to accept vouchers?
    • Justice13075
    • By Justice13075 7th Mar 17, 4:00 PM
    • 953 Posts
    • 416 Thanks
    Justice13075
    Remember it is the time the Aircraft doors OPEN not when you come to a stop.
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