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    • boatman
    • By boatman 3rd Feb 17, 1:43 PM
    • 3,171 Posts
    • 2,209 Thanks
    boatman
    Ryanair claim tracker. Logged a claim which they have confirmed. My details(booking ref, cust ref) don't work in the claim tracker, is this a ploy?
    • JPears
    • By JPears 3rd Feb 17, 4:15 PM
    • 2,733 Posts
    • 768 Thanks
    JPears
    With Ryanair, everything is a ploy, to avoid paying out...
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • CharlieHuffa
    • By CharlieHuffa 5th Feb 17, 4:13 PM
    • 3 Posts
    • 0 Thanks
    CharlieHuffa
    Hi,
    Hoping for some info...I'm not sure if FAQ and Vauban's Guide is a link, but I can't click on it (I'm not very computer savvy). ...It may have been previously spoken about, but this post is very long.
    Basically, I have read about using MSE and Resolver for delayed flights claims and have found that Ryan air has their own claims page on their website, claiming that :-
    Why use our services

    • Absolutely no upfront fees, charges apply only in case of a win
    • Save time and money of going after the airlines yourself
    • Get the full compensation and avoid settling for less
    • Online claim process makes applying a breeze.
    So can anyone tell me...is this just a Ryan air scam to get you to settle with them and then charge you for the privilege if you do succeed, and perhaps trying to keep you away from organisations like resolver, hoping to blag you with nonsense that Resolver would know to fight against, or is it actually a better/quicker system? Is it better to go through Resolver? Or is it better just to start from scratch and write your own email (perhaps at least using MSE templates).


    Also, the 'extreme circumstances' invalidating your claim are not clear. I have seen two sources saying 'Bad weather' is and 'extreme circumstance' and others saying 'political unrest or bomb scares' are what counts as 'extreme'.



    Thank you for any info you can give.
    • JPears
    • By JPears 5th Feb 17, 4:22 PM
    • 2,733 Posts
    • 768 Thanks
    JPears
    Where ever you are looking it is, in simple terms, bovine excrement.
    Google Vauban's guide (IN true MSE "wisdom" you are not allowed to link things in signature)
    Either go NWNF firm (such as Botts, if they will take on caes) or DIY. You will find Dr Watson's notes on the ESCP process invaluable. Be prepeared for a fight unless the airline have a valid EC (rare)
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • CharlieHuffa
    • By CharlieHuffa 5th Feb 17, 4:37 PM
    • 3 Posts
    • 0 Thanks
    CharlieHuffa
    Thank you very much for the info. And you have absolutely made my day...I live miles from civilisation so excuse my secluded ignorance, but I have never once heard the term 'Bovine excrement', as obvious as it is...I was on the floor in a puddle of my own tears...Thank you
    • Dr Watson
    • By Dr Watson 5th Feb 17, 7:47 PM
    • 421 Posts
    • 207 Thanks
    Dr Watson
    CharlieHuffa,
    Our JP does tell it how it is, being from God's Country we do. You've found the right place for advice on this subject, if you need any further help once you have digested the impeccable guide from Vauban, do post back on here.

    Apologies all for me being quiet on here for a while, other battles needed to be won.....
    Back for a fight though ( if needed), saying that, you appear to have all been doing just fine!
    Successfully sued Ryanair in 2013/14...and have been 'helping' litigants since then.

    Current known score:-
    Dr Watson 35 - 0 Ryanair / Ince and Co

    Go to post 569 on the Ryanair thread to read how to sue them safely.
    • CharlieHuffa
    • By CharlieHuffa 8th Feb 17, 12:25 AM
    • 3 Posts
    • 0 Thanks
    CharlieHuffa
    Hi Dr and JP and anyone else,

    I have read and hopefully digested Vauban's Guide and the good Dr's notes on ESCP.
    I have have a few questions, if I may trouble you..I apologise if this goes on a bit and if already covered.

    When I need to provide evidence of the flight, such as a boarding card, will the itinerary email from Ryan air suffice, as I didn't collect my boarding card from the airport, but printed it off myself, so doesn't necessarily prove that I turned up anyway?

    Regarding compensation amount and also details to include to help the claim, showing Ryan air's 'shortcomings' perhaps. Of course, in (most) part, I am considering taking action for financial retribution, as this is the basic purpose. However, I am not trying to extract every last penny I can, money is not everything (getting 10 million for 'emotional damages' if you decide to swallow a screw because the box didn't say you shouldn't, is clearly absurd). In part, my anti-overweight feline nature is kicking in and doesn't want them to get away with their cream slurping nature and ask for significantly less than I should, anyway...The first link on the Dr's notes regarding amounts goes to a page that says 'doc doesn't exist'. Many other things seem to say 1500km 3hrs plus = £xxx. Is that an definite amount or does it increase if its four hours rather than three, for example? I have noted some online info suggesting it is situation based. So I'm not entirely sure how to calculate what I should ask for. Does it make a difference, for amount and/or to strength of case, to include minor details such as, upon arrival, the car hire company had waited two hours beyond closing for us to arrive, so had closed before we did, meaning we couldn't collect the car. The taxis had gone on strike and buses had finished by the time we arrived, so we 'slept' on the airport floor for a few hours until the car hire company opened again, additionally not staying at the hotel we had paid for...blah blah etc (these things didn't particularly annoy me, I've gotten used to messy travel plans and sleeping in play park climbing frames or bus shelters etc, but are things like that relevant in any way?) And to include details such as no food provided, no offer of transport, accomodation etc...Duty of care stuff?

    Lastly, would it be acceptable if I were to give a brief as possible summary, either here on the forum for others to see, if it helps with information, or via PM and ask for your opinions to see if its worth pursuing? It would take me hours to read all the case info let alone digest it and make a decision. Someone here, in a few minutes might be able to give me a simple yes or no (perhaps if I've not been deterred by now, its a simple case of giving it a go). I can appreciate you probably get lots of novels on these matters, so I don't want to trouble you too much or bombard you or the forum with more late night rambling than I already have. I'll adhere to a max word count if it helps

    Thank you for any advice and time you can provide. And for all you already have, its clear you've spent much time and effort into helping people with this. Very much appreciated.
    • Caz3121
    • By Caz3121 8th Feb 17, 12:49 AM
    • 10,277 Posts
    • 6,726 Thanks
    Caz3121
    EU261 is a fixed amount based on distance and delay. A <1500km flight gets €250 if delayed 3 hours and 5 mins and the same €250 if delayed 20 hours
    You will also be able to claim reimbursement of refreshments purchased during the delay (assuming vouchers were not provided) but not when you arrived at your destination airport (where the contract with the airline ends)
    The car hire closed, strikes, buses etc are not relevant to the claim. What matters is that your flight was delayed over 3 hours on arrival and the delay was within the control of the airline (not weather, ATC etc)
    You could speak to your travel insurance re consequential losses
    • boatman
    • By boatman 11th Feb 17, 12:58 AM
    • 3,171 Posts
    • 2,209 Thanks
    boatman
    Hello, I have logged in to flight stats for the historical data but would like to see on the day of my flight how many flights were delayed cancelled as I believe there was a bit of snow that day. Is there a way of doing this?
    • JPears
    • By JPears 7th Mar 17, 1:58 PM
    • 2,733 Posts
    • 768 Thanks
    JPears
    Leeds to Lanzarote - 2 hr delay to departure so far, broken computer, transferred aircraft. Clock ticking for €400 compo......
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Vauban
    • By Vauban 7th Mar 17, 3:29 PM
    • 4,514 Posts
    • 1,999 Thanks
    Vauban
    Leeds to Lanzarote - 2 hr delay to departure so far, broken computer, transferred aircraft. Clock ticking for €400 compo......
    Originally posted by JPears
    Make sure you don't start your own thread ...

    And do you have to accept vouchers?
    • Justice13075
    • By Justice13075 7th Mar 17, 4:00 PM
    • 760 Posts
    • 362 Thanks
    Justice13075
    Remember it is the time the Aircraft doors OPEN not when you come to a stop.
    • Qwertykev007
    • By Qwertykev007 7th Mar 17, 9:59 PM
    • 1 Posts
    • 0 Thanks
    Qwertykev007
    Ouch Ryanair
    Just got off a 4hr 53min delayed flight from bergamo to stanstead I'm sure this thread is going to get a fair bit of traffic shortly!
    • Justice13075
    • By Justice13075 7th Mar 17, 10:30 PM
    • 760 Posts
    • 362 Thanks
    Justice13075
    What was the reason given for the delay?
    • JPears
    • By JPears 7th Mar 17, 11:40 PM
    • 2,733 Posts
    • 768 Thanks
    JPears
    The crafty !!!!!!s borrowed the plane parked 3 stands down , arrived 2.5 hours late....
    People were still putting stuff in overhead lockers as doors were shut and push back....
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • hotcookie101
    • By hotcookie101 10th Mar 17, 8:51 PM
    • 2,026 Posts
    • 2,922 Thanks
    hotcookie101
    Hi,
    My flight from Biarritz was cancelled tuesday night for a wednesday flight (due to air traffic control strike I believe) I was informed by text and given the options of rebooking or refund (there were no alternative flights that suited, but haven't filled in refund yet as things been hectic). We ended up having to fly easyjet from Bilbao. Are we able to claim back either the extra money we had to pay for the flight, or any compensation?
    Thanks in advance
    • Caz3121
    • By Caz3121 10th Mar 17, 9:11 PM
    • 10,277 Posts
    • 6,726 Thanks
    Caz3121
    your best bet will be your travel insurance. EU261 is not clear on airlines responsibility to offer rebooking on other airlines and many will only offer rebooking on their own flights (which they did) Compensation does not apply as the airline has no control over Air Traffic strikes
    • ImLost
    • By ImLost 15th Mar 17, 8:36 PM
    • 1 Posts
    • 0 Thanks
    ImLost
    I've been trying to get my money from Ryanair since 2014 and been ignored. I've claimed a few times, went to CAA which replied they agreed to pay and would contact me but never heard back. Sent more claims, had a web chat, mailed a final notice letter and saved receipt.
    Then tried resolver which went on to some retail ombudsman which rejected me.

    This has all been over 2 years already.. I think I should take them to court at this point?
    I don't want to lose so much on an agency after putting so much effort on it.. is there some sort of guide on what to do to actually take them to court on my own?
    • 111KAB
    • By 111KAB 15th Mar 17, 9:28 PM
    • 3,567 Posts
    • 1,448 Thanks
    111KAB
    .. is there some sort of guide on what to do to actually take them to court on my own?
    Originally posted by ImLost

    Vauban's Guide.
    • Justice13075
    • By Justice13075 15th Mar 17, 11:03 PM
    • 760 Posts
    • 362 Thanks
    Justice13075
    You have come to the right place. GOOGLE and download Vaubans guide. All explained in there. Good luck
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