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    • MoneySavingMole
    • By MoneySavingMole 21st Aug 16, 5:57 PM
    • 48 Posts
    • 14 Thanks
    MoneySavingMole
    Thanks for the reply 111KAB and Justice13075...

    I've been away from Forums for a few years and didn't think to scour the other threads.

    I'll look up the Ryanair thread and Vaubans guide!
    Mortgage Free Wannabe
    Started out with £80,995 over 25 years
    Currently £69,000+/- over 19 years!

    My mission? Mortgage Free by 40!
    (That's 11 years, by the way!)
    • MoneySavingMole
    • By MoneySavingMole 21st Aug 16, 6:04 PM
    • 48 Posts
    • 14 Thanks
    MoneySavingMole
    I think we were on the same flight, Simmo... Manchester to Corfu - 24th July?

    Let me know how you get on, I'm looking into it also!
    Mortgage Free Wannabe
    Started out with £80,995 over 25 years
    Currently £69,000+/- over 19 years!

    My mission? Mortgage Free by 40!
    (That's 11 years, by the way!)
    • Justice13075
    • By Justice13075 21st Aug 16, 6:14 PM
    • 953 Posts
    • 416 Thanks
    Justice13075
    Your flight was FR2107 and arrived 199 mins late. As long as it wasn't due to Extraordinary circumstances as I said before you are due €400 per passenger. Get claiming and good luck
    • MoneySavingMole
    • By MoneySavingMole 21st Aug 16, 6:21 PM
    • 48 Posts
    • 14 Thanks
    MoneySavingMole
    Justice13075, you are correct with the flight and flight times.

    May I ask, would you pursue this claim yourself or use a 3rd party NWNF such as Bott's?

    RA seem very against paying out... is it easier to use Bott's and pay them their 25%?
    Mortgage Free Wannabe
    Started out with £80,995 over 25 years
    Currently £69,000+/- over 19 years!

    My mission? Mortgage Free by 40!
    (That's 11 years, by the way!)
    • Justice13075
    • By Justice13075 21st Aug 16, 6:31 PM
    • 953 Posts
    • 416 Thanks
    Justice13075
    I would do as it says in Vaubans guide and that is send a Notice Before action and wait for their reply. If they refuse you can Issue proceedings against them your self or give it to a No Win No Fee Solicitor. Hopefully the notice before action will do the trick and get them to pay. You can decide on what to do about proceedings after you get their reply. EuClaim believe you have a claim. Put your details into Bottonline flight checker and see what they say.
    • Simmo71
    • By Simmo71 22nd Aug 16, 8:46 PM
    • 6 Posts
    • 2 Thanks
    Simmo71
    Hi BlueMoon - yes we would've been on the same flight (FR2107 on 24th July).

    I'm going to send off my initial letter to Ryanair tomorrow and give them 28 days to respond, failing that I'll issue a Notice Before Action and decide at that point if I want to follow it up myself or go with a no win-no-fee company. I'll update on here with how I get on.

    I've searched all over the web for info on delays caused by the airport but not strike/terror/security (ie. the broken fuel truck) to see if Ryanair could use this to shirk out of a claim but can't find anything.

    Incidentally I'm also claiming expenses for snacks/drinks on the plane under Ryanair's 'duty of care' obligations, but their website receipts section doesn't recognise the details I've entered. I've tried via their customer service/live chat to get this resolved but to no avail, so I've opened a complaint to try and get them to provide my receipts. Have you tried similar?
    • Justice13075
    • By Justice13075 22nd Aug 16, 10:24 PM
    • 953 Posts
    • 416 Thanks
    Justice13075
    Don't waste time sending them a letter go straight to the Notice before action and save yourself 28 days.
    • andre1990
    • By andre1990 23rd Aug 16, 3:18 PM
    • 3 Posts
    • 0 Thanks
    andre1990
    Hi guys,

    So my complaint has been upheld by Ryanair and they want me to log back into the complaint system to provide my bank account details.

    The problem is, my flight was 3 years ago and the flight reservation number keeps getting rejected as I try to log in to my complaint with the error:

    Your flight reservation number is invalid, please check the reservation number you have entered

    Live chat don't have a clue and can only view 'valid' (i.e. recent) flight references.

    Has anyone had this issue, or knows of how to resolve?

    Thanks
    • FunTraveller
    • By FunTraveller 28th Aug 16, 10:33 AM
    • 2 Posts
    • 0 Thanks
    FunTraveller
    Any Advice?
    Hi Guys,
    I was on a RA flight of 1050 miles (1690 km), from Italy to UK with another person in July 2015.
    The flight was scheduled to depart at 10:40, then at the airport they changed to 12:10 and finally the flight started at 13:25. (They kept us on the plane from 12.20 to 13.25).
    It was scheduled to arrive at 12:35 instead it landed at 15:08
    According to FlightStats it was delayed 153 minutes, so I'm not inside the safe area of 180 minutes.
    In all this waiting time we did't receive any foods and drinks as stated by the European Law.
    Furthermore we lost the train we booked at that time and we had to pay a taxi (50£) to go home which is not really close to the airport (about 55 minutes).
    What would you advise to do in this case? I tried to insert details on bottonline to have an idea but they say I'm not entitled because not delayed for at least 180 minutes.
    Thanks,
    • Vauban
    • By Vauban 28th Aug 16, 10:46 AM
    • 4,631 Posts
    • 2,053 Thanks
    Vauban
    FunTraveller: Correct: no claim under the Regulation.
    • Caz3121
    • By Caz3121 28th Aug 16, 1:29 PM
    • 10,680 Posts
    • 6,976 Thanks
    Caz3121
    In all this waiting time we did't receive any foods and drinks as stated by the European Law.
    Originally posted by FunTraveller
    you could send copies of your receipts for refreshments in with a covering letter requesting reimbursement under EU261 Duty of Care
    (if you did not purchase anything then there is nothing to claim reimbursement for)
    delay compensation and taxi reimbursement does not apply.
    Unlikely that travel insurance would cover but worth a check of your policy
    • anto19
    • By anto19 30th Aug 16, 12:24 AM
    • 1 Posts
    • 0 Thanks
    anto19
    complainttracker website - Flight Reservation Number ERROR
    Hi guys,

    I used Resolver to claim a compensation for a delayed flight of 4 hours and 14 minutes between Valencia (Spain) and Bristol (UK). I thought I was lucky to get -on the 20th of July- a positive answer from Ryanair's Customer Service saying that I am entitled to a compensation. They sent me a letter (see below) requesting my bank details. When trying to access Claim Tracker to Update Request complainttracker dot ryanair dot com by introducing my details, it gives me the error: "Your flight reservation number is invalid, please check the reservation number you have entered".

    20/07/2016
    Private and Confidential
    [MY NAME]
    [MY ADDRESS]
    VLCBRS
    Our Ref: XXXXX/XXXXX/XXXXX/XX
    [my email address]

    Dear Ms XXXXX,

    We acknowledge receipt of your online request dated 20th July 2016.

    We sincerely regret the delay of your flight FRXXX from Valencia to Bristol on the XXXXXX, which was caused due to an unexpected technical fault.

    We wish to confirm that according to EU261/2004 Regulation our Accounting Department has approved a monetary compensation in the amount of XXXX (XXX per customer).

    In order for us to process the payment, we kindly ask you to use the bellow link to submit your bank details:

    complainttracker dot ryanair dot com

    IBAN:
    BIC:
    Bank Name:
    Card holder name:

    Please be advised that once a passenger arrives in their destination airport, Ryanair has no further liability for any further costs incurred.

    Please accept our renewed apologies for any inconvenience caused by this unavoidable delay.

    Yours sincerely,
    Ryanair Customer Service Department
    I have contacted Ryanair using their live chat service and it was frankly near to useless. I then rang them up and after 10 minutes of explaining my case and pointing out several times the error given by Claim Tracker portal I was redirected to use their "COMPLAINT FORM - OTHER" at their website. I wrote to them explaining the Claim Tracker error (and even sent screenshots) and received an email on the 23rd of July saying:
    Dear Customer,

    Thank you for contacting Ryanair.
    In relation to your recent correspondence we inform you that we have forwarded your correspondence to the department investigating your case and a response will be sent to you in due course.
    Yours sincerely,

    Roland

    The Customer Service Team

    For and on Behalf of
    RYANAIR LIMITED
    I have been waiting for over a month now but nothing happened, no one from Ryanair has contacted me again.

    Has anybody had this situation before? What shall I do next?

    Any advise would be very helpful. Thanks in advance!
    • Justice13075
    • By Justice13075 30th Aug 16, 12:33 AM
    • 953 Posts
    • 416 Thanks
    Justice13075
    if you haven't already read Vaubans guide, download it and read it then send a Notice before action all explained in the guide.
    • FunTraveller
    • By FunTraveller 30th Aug 16, 10:24 AM
    • 2 Posts
    • 0 Thanks
    FunTraveller
    FunTraveller: Correct: no claim under the Regulation.
    Originally posted by Vauban
    you could send copies of your receipts for refreshments in with a covering letter requesting reimbursement under EU261 Duty of Care
    (if you did not purchase anything then there is nothing to claim reimbursement for)
    delay compensation and taxi reimbursement does not apply.
    Unlikely that travel insurance would cover but worth a check of your policy
    Originally posted by Caz3121
    Thanks for your replies guys, although it looks a bit unfair to me that just because of 27 minutes I cannot claim anything... really disappointing...
    • andre1990
    • By andre1990 3rd Sep 16, 3:23 PM
    • 3 Posts
    • 0 Thanks
    andre1990
    Hi guys,

    I used Resolver to claim a compensation for a delayed flight of 4 hours and 14 minutes between Valencia (Spain) and Bristol (UK). I thought I was lucky to get -on the 20th of July- a positive answer from Ryanair's Customer Service saying that I am entitled to a compensation. They sent me a letter (see below) requesting my bank details. When trying to access Claim Tracker to Update Request complainttracker dot ryanair dot com by introducing my details, it gives me the error: "Your flight reservation number is invalid, please check the reservation number you have entered".

    20/07/2016
    Private and Confidential
    [MY NAME]
    [MY ADDRESS]
    VLCBRS
    Our Ref: XXXXX/XXXXX/XXXXX/XX
    [my email address]

    Dear Ms XXXXX,

    We acknowledge receipt of your online request dated 20th July 2016.

    We sincerely regret the delay of your flight FRXXX from Valencia to Bristol on the XXXXXX, which was caused due to an unexpected technical fault.

    We wish to confirm that according to EU261/2004 Regulation our Accounting Department has approved a monetary compensation in the amount of XXXX (XXX per customer).

    In order for us to process the payment, we kindly ask you to use the bellow link to submit your bank details:

    complainttracker dot ryanair dot com

    IBAN:
    BIC:
    Bank Name:
    Card holder name:

    Please be advised that once a passenger arrives in their destination airport, Ryanair has no further liability for any further costs incurred.

    Please accept our renewed apologies for any inconvenience caused by this unavoidable delay.

    Yours sincerely,
    Ryanair Customer Service Department
    I have contacted Ryanair using their live chat service and it was frankly near to useless. I then rang them up and after 10 minutes of explaining my case and pointing out several times the error given by Claim Tracker portal I was redirected to use their "COMPLAINT FORM - OTHER" at their website. I wrote to them explaining the Claim Tracker error (and even sent screenshots) and received an email on the 23rd of July saying:
    Dear Customer,

    Thank you for contacting Ryanair.
    In relation to your recent correspondence we inform you that we have forwarded your correspondence to the department investigating your case and a response will be sent to you in due course.
    Yours sincerely,

    Roland

    The Customer Service Team

    For and on Behalf of
    RYANAIR LIMITED
    I have been waiting for over a month now but nothing happened, no one from Ryanair has contacted me again.

    Has anybody had this situation before? What shall I do next?

    Any advise would be very helpful. Thanks in advance!
    Originally posted by anto19
    I posted a few posts up and am in exactly the same position. Let me know if you manage to find a way through and I will do likewise.

    I had complained to them about this and they just replied with nearly exactly the same letter, telling me to go to that site and log in with my flight details. Very irritating.
    • Fourreux
    • By Fourreux 8th Sep 16, 11:51 AM
    • 6 Posts
    • 0 Thanks
    Fourreux
    So, after a few years waiting, RA finally decided to send a check of 250euros!!!
    file closed!!!
    thanks everyone for your help
    • Izbizzle
    • By Izbizzle 24th Sep 16, 10:37 AM
    • 303 Posts
    • 999 Thanks
    Izbizzle
    Hi, I have been waiting for payment for a claim I made a few weeks ago now, Ryanair provided this response, which was great:

    'I wish to confirm that a bank transfer to the value of £425 (equivalent to €250 per full fare paying passenger) has been authorised in full and final settlement of your claim and in accordance with Article 7 of EU Regulation 261/2004. This transaction should be reflected on your bank statement within the next 14 days.'

    I provided my bank details. Should I just reply asking them when I can expect my payment, or is there a better approach I should be considering? Thanks in advance.
    Since May '17 - Trip to Portugal, Boat Trip Tickets, Cornbury Festival Tickets
    • Marialoo
    • By Marialoo 2nd Oct 16, 3:35 PM
    • 1 Posts
    • 0 Thanks
    Marialoo
    Can i claim
    HI All, Question, can i claim for one nights accommodation from ryanair as they cancelled my flight earlier this year and refunded my flight but because of this and the only other flight available was full i was left to have to fly home a day late can i claim back the extra night accommodation from ryanair?
    • Caz3121
    • By Caz3121 2nd Oct 16, 6:59 PM
    • 10,680 Posts
    • 6,976 Thanks
    Caz3121
    If Ryanair delayed your flight till the next day, they have duty of care for accommodation etc until the flight. If you chose to take refund and make your own arrangements they are not liable for your hotel - did you fly back with Ryanair or another airline?
    Last edited by Caz3121; 02-10-2016 at 7:13 PM.
    • Simmo71
    • By Simmo71 3rd Oct 16, 6:53 PM
    • 6 Posts
    • 2 Thanks
    Simmo71
    So Ryanair have finally responded to my email and they've stated the delay was due to "issues in the Air Traffic Control department" and therefore beyond their control so no compensation due. This completely contradicts what we were told on the day which was 1. Aircraft late back from previous destination Barcelona, 2. Fuel truck broken down and 3. Couldn't get a push-back crew to get off the gate.

    I've read somewhere that the CAA are able to confirm the official reason for delays -does anyone have experience of asking them, and if so, the best way to contact them? I have a feeling Ryanair are trying to pull the wool over my eyes...

    Thanks
    Simmo
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