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    • Marcus-H
    • By Marcus-H 11th Aug 16, 5:40 PM
    • 73 Posts
    • 13 Thanks
    Marcus-H
    wonder if someone can advise me - while my claim is not with RyanAir, it is with an airline with no UK Presence - however my claim is for 22 passengers all on one booking. So not sure where to start as Small Claims limit is only 2000 euros.
    So should be along the same principles following the guide. Just no idea where to start!
    • Justice13075
    • By Justice13075 11th Aug 16, 5:53 PM
    • 1,013 Posts
    • 425 Thanks
    Justice13075
    Which airline from which country? From which airport to which airport. delay time also. Post your flight details.
    Last edited by Justice13075; 11-08-2016 at 5:55 PM.
    • Marcus-H
    • By Marcus-H 11th Aug 16, 6:19 PM
    • 73 Posts
    • 13 Thanks
    Marcus-H
    Which airline from which country? From which airport to which airport. delay time also. Post your flight details.
    Originally posted by Justice13075
    its all in another thread (the other EU airlines). Enter Air & based in Poland.
    point being, airline will not budge without proof of boarding passes - ie they will not accept e-ticket & refuse to contact Swissport (their handling agent at the airport) who have retained the manifest at my request. So I need to take them to EU court. however 22 pax * €400 = €8800 & well above the the small claims limit. I was advised as we are all one booking, it would not be possible to break up the claim into individuals. I tried NWNF (ie botts) & they was not interested!
    Trying with a NWNF Polish lawyer, but its a complete breakdown in communications!
    • Tyzap
    • By Tyzap 11th Aug 16, 8:57 PM
    • 1,138 Posts
    • 551 Thanks
    Tyzap
    wonder if someone can advise me - while my claim is not with RyanAir, it is with an airline with no UK Presence - however my claim is for 22 passengers all on one booking. So not sure where to start as Small Claims limit is only 2000 euros.
    So should be along the same principles following the guide. Just no idea where to start!
    Originally posted by Marcus-H
    Hi,

    Have you read this great guide by Dr Watson...

    http://forums.moneysavingexpert.com/showpost.php?p=64457359&postcount=569

    It's designed with Ryanair in mind but the principal for claiming within Europe is the same I believe.

    Good luck.
    Please read Vaubans superb guide.
    • maturelearner
    • By maturelearner 11th Aug 16, 9:58 PM
    • 73 Posts
    • 14 Thanks
    maturelearner
    Ryan air not paying out
    Ryan air said they would pay out a full refund for delayed flight from Dublin via Resolver but status of complaint on their website says awaiting customer response. I have uploaded scanned documents including boarding passes twice, receipts from airports and bank details. I have had no reply or acknowledge since uploading boarding passes 6 days ago. Can anyone advise why and what to do next?
    • Dr Watson
    • By Dr Watson 11th Aug 16, 10:56 PM
    • 426 Posts
    • 209 Thanks
    Dr Watson
    its all in another thread (the other EU airlines). Enter Air & based in Poland.
    point being, airline will not budge without proof of boarding passes - ie they will not accept e-ticket & refuse to contact Swissport (their handling agent at the airport) who have retained the manifest at my request. So I need to take them to EU court. however 22 pax * €400 = €8800 & well above the the small claims limit. I was advised as we are all one booking, it would not be possible to break up the claim into individuals. I tried NWNF (ie botts) & they was not interested!
    Trying with a NWNF Polish lawyer, but its a complete breakdown in communications!
    Originally posted by Marcus-H
    Marcus-H,
    Welcome to the RA forum, point taken that your claim is against another airline, and they seem 'difficult' to deal with as RA can be.
    For your claim my advice is:-
    Set the ball rolling with 3 of your travelling companions (4 X 400 =€1600) and below the threshold for ESCP claims.
    You act as lead appellant for your 3 companions, (make sure they countersign Form A though).
    Go through the process and hopefully get a result.
    Then using the result in your favour, enter further claims using ESCP for the rest of your companions, of course, keeping the claims threshold under €2000.
    I'm unaware of any reason why the block booking cannot be broken up into separate claims, what if I travelled with you and I didn't want to claim? So that's it for the other 21 travellers?

    Let's get a (albeit non higher court) precedent set and then make claims for the rest.
    Good luck and keep going.
    Successfully sued Ryanair in 2013/14...and have been 'helping' litigants since then.

    Current known score:-
    Dr Watson 35 - 0 Ryanair / Ince and Co

    Go to post 569 on the Ryanair thread to read how to sue them safely.
    • Simmo71
    • By Simmo71 13th Aug 16, 10:35 PM
    • 6 Posts
    • 2 Thanks
    Simmo71
    Hi,

    I'm hoping somebody on here might be able to tell me if I have a valid claim against Ryanair... I was delayed a couple of weeks ago on a Ryanair flight from Manchester to Greece, by 3hrs 20mins. The first 1.5 hours was at the airport, which Ryanair subsequently said was due to the aircraft being late back to Manchester from its previous destination Barcelona. Once on board the aircraft we were delayed another 1.5hrs - this time Ryanair told us the refueling truck had broken down, and then they were unable to get a 'push-back crew' to push the plane back off the gate, and subsequently missed the take-off slot.

    Would these be classed as beyond Ryanair's control and therefore invalidate a claim?

    Thanks in advance
    Simmo
    • Simmo71
    • By Simmo71 13th Aug 16, 10:37 PM
    • 6 Posts
    • 2 Thanks
    Simmo71
    I can see how they would argue that the refueling truck breakdown was beyond their control, but surely it's Ryanair's responsibility to ensure their aircraft are fueled, not that of Manchester Airport?
    • 111KAB
    • By 111KAB 14th Aug 16, 6:43 AM
    • 3,638 Posts
    • 1,478 Thanks
    111KAB
    So long as your delay - arrival time difference dictates - was outside of 180 minutes you have, IMO, a perfectly valid claim. Read Vauban's Guide and then decide on how to pursue your claim.
    • BethanyA
    • By BethanyA 15th Aug 16, 1:27 PM
    • 2 Posts
    • 0 Thanks
    BethanyA
    Hi,

    A couple of weeks ago, my flight (less than 1500km) was cancelled by Ryanair about 1hr30 before its scheduled departure. We were eventually put on a flight to an alternative destination, about 200km from our original arrival airport. We landed at the re-routed arrival airport almost 5 hours after we were originally scheduled to arrive, and then had to travel on public transport 200km to our planned destination; we arrived at our destination 9 hours after we had been scheduled to.

    I have put in 2 claims, first for our expenses (public transport and reasonable food costs during the delay) and secondly for the 250 euros compensation for each passenger.

    Ryanair have paid our expenses with no qualms but are refusing to pay out compensation. Initially they said this was because the flight cancellation was due to extraordinary circumstances. These extraordinary circumstances are that on the morning of the flight, a cargo plane from a different airline crashed at our arrival airport. However, the airport had reopened and was fully operating 1 hour before the time Ryanair cancelled our flight, had been open for almost 3 hours by the time we were due to depart and numerous other flights landed at the airport throughout the morning (Ryanair was the only airline to cancel any flights). I wrote to Ryanair with evidence of the airport being reopened and other flights landing at the airport, suggesting that the cancellation of our flight was not due to the accident at our arrival airport, as other flights both departed and arrived at the airport throughout the morning, and long before our flight was due to have landed or even departed from the UK.

    Ryanair's reply to my letter appeared to accept this, and instead suggested that as we were re-routed, no monetary compensation is due... but as far as I can tell, even though we were re-routed, we arrived at our scheduled destination more than 2 hours after the scheduled time, so we are still due compensation? I've written back stating this, but feel like we're going round in circles! Sorry for the long post but can anyone advise me on whether I should pursue this/ am due compensation?

    Many thanks in advance.

    Bethany
    • Caz3121
    • By Caz3121 15th Aug 16, 1:38 PM
    • 10,847 Posts
    • 7,075 Thanks
    Caz3121
    try putting your flight details (including the replacement flight) into a couple of the NWNF sites (EUClaim Bottonline both have free checkers)
    If they both confirm compensation is due, hunt this thread for the European Court Process for Ryanair or hand it to one of he NWNF firms in return for % of claim
    • Vauban
    • By Vauban 15th Aug 16, 1:41 PM
    • 4,708 Posts
    • 2,085 Thanks
    Vauban

    Ryanair's reply to my letter appeared to accept this, and instead suggested that as we were re-routed, no monetary compensation is due... but as far as I can tell, even though we were re-routed, we arrived at our scheduled destination more than 2 hours after the scheduled time, so we are still due compensation? I've written back stating this, but feel like we're going round in circles! Sorry for the long post but can anyone advise me on whether I should pursue this/ am due compensation?

    Many thanks in advance.

    Bethany
    Originally posted by BethanyA
    You are absolutely right - and have obviously done your homework. Ryanair are just being obstructive. So write a Notice Before Action and if they don't budge (they probably won't) then start as ESCP court process - which is easy to do if you follow Dr. Watson's excellent advice. I bet they will pay up then.
    • Justice13075
    • By Justice13075 15th Aug 16, 1:46 PM
    • 1,013 Posts
    • 425 Thanks
    Justice13075
    Vauban is too modest. Google and download "Vaubans Guide" read it and send a Notice Before Action (template is in the guide)
    • maturelearner
    • By maturelearner 15th Aug 16, 6:40 PM
    • 73 Posts
    • 14 Thanks
    maturelearner
    Still no reply or money as promised
    Ryan air said they would pay out a full refund for delayed flight from Dublin via Resolver but status of complaint on their website says awaiting customer response. I have uploaded scanned documents including boarding passes twice, receipts from airports and bank details. I have had no reply or acknowledge since uploading boarding passes 6 days ago. Can anyone advise why and what to do next?
    Originally posted by maturelearner
    It has now been 14 days since the original letter received by RyanAir as per my previous post. I have provided documents and bank details and emailed to query why i have not received any response.

    I have had no contact from Ryanair since the 6th August when they requested additional documents, but did not specify what they required, at this point I scanned in boarding passes. I previously only provided departure lounge and airport parking receipts and bank details. I still have had no confirmation of documents received. Is anyone able to advise?

    Thanks.
    • BethanyA
    • By BethanyA 15th Aug 16, 9:54 PM
    • 2 Posts
    • 0 Thanks
    BethanyA
    Thanks for the advice and helpful guides. Will post again if I get anywhere!
    • yogi01
    • By yogi01 19th Aug 16, 10:08 AM
    • 9 Posts
    • 0 Thanks
    yogi01
    Ryanair Airport Duty Tax for U16's
    Having problems with Ryanair surprise surprise!- we booked a flt in Jan on their website for travel in July 2016. Airport Passenger Duty tax for U16 is not supposed to be charged on flights departing after March 2016, the govt had already announced this. The Ryanair website didnt auto deduct this APD, although we used Easyjet for a similar time and booking and they did it with no problems. Contacted Ryanair via webchat, initially told to claim using their auto refund page, but this only works for U11 APD (which was abolished a year earlier). Then told to make a complaint and fill a form out. Surely they must have 100's of people in a similar situation! I get the feeling they will just fob you off and weasle out of refunding. Perhaps this is something the MSE could look into?
    Are they legally allowed to keep hold of a tax for a service (flights) not used until after the said tax was abolished?
    • Vauban
    • By Vauban 19th Aug 16, 10:48 AM
    • 4,708 Posts
    • 2,085 Thanks
    Vauban
    This is the flight delay forum - you will get more responses if you post on the main flights page (the issue may already have been covered there, in fact).
    • MoneySavingMole
    • By MoneySavingMole 21st Aug 16, 4:13 PM
    • 52 Posts
    • 15 Thanks
    MoneySavingMole
    Ryanair - Manchester to Corfu
    Hello MSE,

    I was recently on a flight from Manchester to Corfu where we were delayed by over 3 hours!

    The initial flight time was 15:10 and the flight time was changed to 16:35, so we sat around the departure lounge waiting to board.

    We didn't actually board until 16:35 and then we were sat on-board the aircraft until they announced our flight would begin 'Taxi-ing' at 18:20 and it did so at 18:25.

    We actually left the tarmac at 18:32! - That's right... 3 hours and 22 minutes late!

    So, now you have been briefed, can anybody advise...

    1. Whether we are best to pursue compensation ourselves, or via an online company/solicitors?
    2. Whether we even have a case, at all?

    I also have another Ryanair delay to pursue, as my partner was on a flight to Dublin for a Hen Do and they were delayed 3 hours, too!

    I sometimes wonder if we just paid a little bit more, would we have the same problems?
    Mortgage Free Wannabe
    Started out with £80,995 over 25 years - Currently £69,000+/- over 19 years!

    Best MoneySaving Moments of 2017?
    - Received £673 for a delayed RyanAir flight by using Bott&Co
    - Saved £241 on Tyres using blackcircles.com
    • 111KAB
    • By 111KAB 21st Aug 16, 4:30 PM
    • 3,638 Posts
    • 1,478 Thanks
    111KAB
    1. Should be on Ryanair thread
    2. Delay period calculated on actual arrival time compared with scheduled arrival time.
    3. You have a case if you meet necessary criteria so read Vauban's Guide and you decide whether to use a solicitor or not.
    • Justice13075
    • By Justice13075 21st Aug 16, 5:23 PM
    • 1,013 Posts
    • 425 Thanks
    Justice13075
    Compensation is based on distance travelled and how long you were delayed getting to you destination. What was the original time you should have got to Corfu? If you arrived more than 3 hours after that time and your flight was not delayed by an extraordinary circumstance you will be due compensation of €400 per passenger.
    Read Vaubans guide as stated above. Post you flight details on the Ryanair Thread.
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