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    • JPears
    • By JPears 18th Aug 17, 1:48 PM
    • 3,396 Posts
    • 947 Thanks
    JPears
    But no claim anyway despite being weather related as <2 hours difference.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • summerishere11
    • By summerishere11 18th Aug 17, 2:01 PM
    • 16 Posts
    • 0 Thanks
    summerishere11
    As I am already on the subject, I don't know if you could also advise me on my other claim, I made this claim myself thru resolver with Iberia about our returning flight from Seville- Aberdeen. We flew home on the 14th of June 2017 Seville-Madrid
    Madrid-Heathrow (flight nr IB3166 dept 15.45- arr 17.10)
    Heathrow- Aberdeen ( flight nr IB7570 dept 18.15- arr 19.50)
    Our second flight from Madrid to London was delayed due to technical fault while we were boarded and waiting for take off. We landed in Heathrow at 18.52 which made us miss our connecting flight to Aberdeen. We were rescheduled on a later flight ( flight nr BA1318) and arrived in Aberdeen at 23:12
    making us 3h 22 min late to our final destination
    ( due to arrive in Aberdeen 19.50
    Arrived 23.22)
    I have made a claim to Iberia
    €400 per person for 5 people (total 2000 euros) is that correct?
    Thanks again
    • Tyzap
    • By Tyzap 18th Aug 17, 2:18 PM
    • 1,240 Posts
    • 593 Thanks
    Tyzap
    As I am already on the subject, I don't know if you could also advise me on my other claim, I made this claim myself thru resolver with Iberia about our returning flight from Seville- Aberdeen. We flew home on the 14th of June 2017 Seville-Madrid
    Madrid-Heathrow (flight nr IB3166 dept 15.45- arr 17.10)
    Heathrow- Aberdeen ( flight nr IB7570 dept 18.15- arr 19.50)
    Our second flight from Madrid to London was delayed due to technical fault while we were boarded and waiting for take off. We landed in Heathrow at 18.52 which made us miss our connecting flight to Aberdeen. We were rescheduled on a later flight ( flight nr BA1318) and arrived in Aberdeen at 23:12
    making us 3h 22 min late to our final destination
    ( due to arrive in Aberdeen 19.50
    Arrived 23.22)
    I have made a claim to Iberia
    €400 per person for 5 people (total 2000 euros) is that correct?
    Thanks again
    Originally posted by summerishere11
    Yes, appears to be a valid claim if through booked. ie all flights on one booking.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • summerishere11
    • By summerishere11 18th Aug 17, 2:27 PM
    • 16 Posts
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    summerishere11
    Yes all the flights were all booked under one booking.
    • Sharron and Paul
    • By Sharron and Paul 18th Aug 17, 3:06 PM
    • 2 Posts
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    Sharron and Paul
    BA Defending small claims
    Can anyone help.
    On the 27th May 2017 our flight was cancelled at Heathrow Airport to Manchester.
    My husband has terminal cancer and they advised us just to make our own way home and send them the receipts. Our luggage with my husband meds returned up 3 days later.
    After sending in the receipts for refreshments, taxi and train and a request for the refund on flight and compensation for the cancelled flight we heard nothing. So I completed the online small claims against British airways (BA) Ltd and British Airways Plc. (Just because I did not know who to claim against.) They have both submitted a defence British Airways (BA) Ltd claim they are not to blame as it is only a subsidiary of BA plc. We have not actually received a copy of the defence of BA Plc todate.
    We have now received a cheque for the Refreshment and taxi receipt but not the Train fare or refunded on the flight.
    What do we do now. Complete the questionnaire and set aside first defendant?
    How do we know what the 2nd defendant defence is?
    HELP.


    Thank you in advance for any advice. Sharron and Paul
    • JPears
    • By JPears 18th Aug 17, 3:53 PM
    • 3,396 Posts
    • 947 Thanks
    JPears
    Hi. Did you send an LBA before submitting your small claims?
    With the benefit of hindsight and for future reference it would be wise to find out the correct defendant in advance.
    Your claim is most likely against BA plc if you look on the website for booking.
    Why was your flight cancelled?
    You should inform the court that you no longer wish to persue the claim against British Airways Ltd.
    And await the defence from BA plc. They should send you a copy as well as submit one to the court.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • jpsartre
    • By jpsartre 18th Aug 17, 3:58 PM
    • 2,821 Posts
    • 1,875 Thanks
    jpsartre
    After sending in the receipts for refreshments, taxi and train and a request for the refund on flight and compensation for the cancelled flight we heard nothing.
    Originally posted by Sharron and Paul
    You cannot request a refund of the flight and reimbursement of your train. It's either or.
    • Sharron and Paul
    • By Sharron and Paul 18th Aug 17, 4:04 PM
    • 2 Posts
    • 0 Thanks
    Sharron and Paul
    Hi


    I sent a covering letter and receipts to BA Customer service both by post recorded delivery and online. The flight was cancelled because on the 27th May the computer system went down. I will stop the claim against BA Ltd.


    Thanks
    • summerishere11
    • By summerishere11 18th Aug 17, 4:08 PM
    • 16 Posts
    • 0 Thanks
    summerishere11
    To JPears

    We were more than 2 hours late to our final destination, we didn't arrive in Seville till about 20 hours late on the 7th of June, but I'm guessing it won't matter in this case as both the first cancelled flight and the second rescheduled but delayed flight was to do with bad winds/weather then.
    • JPears
    • By JPears 18th Aug 17, 4:10 PM
    • 3,396 Posts
    • 947 Thanks
    JPears
    They may put in the defence that you didn't follow pre court protocol by not sending an NBA or LBA. But a minor point.
    As jps says you claim compensation. You also claim either a refund or the cost of onward travel (whichever is the greater). You cannot claim both.
    Hope that helps.
    Have you donwloaded and read young Vauban's most helpful guide?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • JPears
    • By JPears 18th Aug 17, 4:15 PM
    • 3,396 Posts
    • 947 Thanks
    JPears
    To JPears

    We were more than 2 hours late to our final destination, we didn't arrive in Seville till about 20 hours late on the 7th of June, but I'm guessing it won't matter in this case as both the first cancelled flight and the second rescheduled but delayed flight was to do with bad winds/weather then.
    Originally posted by summerishere11
    Yes.
    What I am trying to explain is that even if your original flight was not cancelled due to weather, but a Non EC such as technical problem with aircraft, you still would not be eligable for compensation as the replacement flight was scheduled to arrive less than 2 hours later than your orginal.
    So double whammied when you include the weather.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Annie Clark
    • By Annie Clark 18th Aug 17, 5:28 PM
    • 29 Posts
    • 4 Thanks
    Annie Clark
    Hello. Can anyone tell me how long does it take for BA to pay compensation? From filling out a claim online directly with BA, to compensation payment?

    Two days ago (2 August 2017) I travelled from OTP-LHR on BA0887.

    The plane took off from OTP, then returned to OTP after 1+ hrs in the air. They announced it was due to "issues with the autopilot". Said issues were fixed and we boarded the same plane, several hours later. Delay on arrival to LHR was a little over 4 hours and distance is more than 2500km so that means €400 compensation, I believe.

    Thanks.
    Originally posted by Annie Clark
    Hello all. Just posting an update on this one. I've just heard back from BA - they have emailed me to offer me €400 compensation - they offered Avios points OR cash (asked for bank details if I wanted cash). This was 2 weeks after I completed the claim on their website. Cheers everyone, and thanks for your help.
    • summerishere11
    • By summerishere11 18th Aug 17, 6:09 PM
    • 16 Posts
    • 0 Thanks
    summerishere11
    Yes.
    What I am trying to explain is that even if your original flight was not cancelled due to weather, but a Non EC such as technical problem with aircraft, you still would not be eligable for compensation as the replacement flight was scheduled to arrive less than 2 hours later than your orginal.
    So double whammied when you include the weather.
    Originally posted by JPears
    JPears sorry I'm still a it confused and puzzled by this. The rescheduled flight was due to leave at 14.20 but was delayed and I'm pretty sure it didn't leave till after 3.30 making the difference between the cancelled flight 12.30 and the rescheduled actual leaving time 3 hours. I also don't understand how BA can say they cancelled the first flight the day before because they knew it was going to be extreme weather in London yet they booked us onto another flight 2 hours after the first one was due to leave the day they knew this extreme weather was taking place and of course we were delayed and missed our connection.
    • Tyzap
    • By Tyzap 18th Aug 17, 6:46 PM
    • 1,240 Posts
    • 593 Thanks
    Tyzap
    Hi


    I sent a covering letter and receipts to BA Customer service both by post recorded delivery and online. The flight was cancelled because on the 27th May the computer system went down. I will stop the claim against BA Ltd.


    Thanks
    Originally posted by Sharron and Paul
    Here is how to do it...

    http://www.smallclaimscourtgenie.co.uk/stop-this-train-i-want-to-get-off/

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Justice13075
    • By Justice13075 18th Aug 17, 7:00 PM
    • 1,021 Posts
    • 428 Thanks
    Justice13075
    Hello all. Just posting an update on this one. I've just heard back from BA - they have emailed me to offer me €400 compensation - they offered Avios points OR cash (asked for bank details if I wanted cash). This was 2 weeks after I completed the claim on their website. Cheers everyone, and thanks for your help.
    Originally posted by Annie Clark
    Don't forget that's €400 per passenger.
    • summerishere11
    • By summerishere11 18th Aug 17, 8:32 PM
    • 16 Posts
    • 0 Thanks
    summerishere11
    Yes, appears to be a valid claim if through booked. ie all flights on one booking.
    Originally posted by Tyzap
    Re my post earlier about my Iberia claim, I have received a reply from them this afternoon, I also have a delayed baggage claim against them and for some reason they sent the reply to the delayed baggage case folder rather than the delayed flight case folder! ( my claim was a technical fault which resulted us getting to our final destination over 3 hours late) This was their reply : I am writing in relation to flight IB3166 of June 14th 2017 and would like to take this opportunity to thank you for contacting us. Depending on the infrastructure and operation of each airport, the airlines and airport authorities establish minimum times to guarantee the connections of passenger and their luggage.
    When these times are shorter and the connection proves in feasible, we provide them with the quickest way to reach their destination, depending on the availability of alternative flights.
    Airlines are affected by numerous factors, such as weather conditions, air control permissions etc, and this means that our planes and crews are sometime held up or find themselves at different airport from where they should be. Relocating them is complicated and occasionally this leads to delays or cancellations.
    I apologise if the information or the assistance we provided were not enough.
    We appreciate that your journey was more tiring, and although it was due to circumstances beyond our control, we did everything in our power to minimise the inconvenience and, based on options available, provided the fastest mode of transport to ensure that our reached you destination. Every day we analyse the incidents that occur and make plans to improve our handling of these situations.
    Thank you again for contacting us. Your assistance allows us to improve our service. We hope we continue to enjoy you trust.
    Sincerely, Iberia Customer Service Centre.

    Not sure what to make of this? Any thoughts? In my actual case file I will be able to escalate my case tomorrow morning.
    • Vauban
    • By Vauban 18th Aug 17, 11:56 PM
    • 4,719 Posts
    • 2,090 Thanks
    Vauban

    Not sure what to make of this? Any thoughts? In my actual case file I will be able to escalate my case tomorrow morning.
    Originally posted by summerishere11
    It's just computer-generated guff. Stop their nonsense and send them an LBA - and take them to court if they don't respond constructively. At the moment, you're just playing letter ping pong with templates.
    • JPears
    • By JPears 19th Aug 17, 1:29 PM
    • 3,396 Posts
    • 947 Thanks
    JPears
    JPears sorry I'm still a it confused and puzzled by this. The rescheduled flight was due to leave at 14.20 but was delayed and I'm pretty sure it didn't leave till after 3.30 making the difference between the cancelled flight 12.30 and the rescheduled actual leaving time 3 hours. I also don't understand how BA can say they cancelled the first flight the day before because they knew it was going to be extreme weather in London yet they booked us onto another flight 2 hours after the first one was due to leave the day they knew this extreme weather was taking place and of course we were delayed and missed our connection.
    Originally posted by summerishere11
    the second replacement flight was delayed by weather? then that is an EC so no compensation due. Did you not see the earlier post by Tyzap? BA had no choice about your first flight being cancelled. The decision was made by Heathrow.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • nabobbles
    • By nabobbles 21st Aug 17, 1:57 PM
    • 6 Posts
    • 1 Thanks
    nabobbles
    I posted this yesterday:
    forums.moneysavingexpert.com/showthread.php?t=5697646

    I'm just posting follow-up questions here as advised...

    I have already submitted a claim via the Resolver tool here:
    moneysavingexpert.com/travel/flight-delays#resolvertool

    Have I done the right thing?

    The Resolver tool seems to just automate the steps suggested in 'Vauban's Guide' - although the guide does suggest contacting the airline asking for compensation first, which I haven't done...

    Any advice?
    • nabobbles
    • By nabobbles 24th Aug 17, 1:34 PM
    • 6 Posts
    • 1 Thanks
    nabobbles
    Hi

    I didn't want to double post - but I just wanted some advice on my previous post.

    Have I done the right thing in using the Resolver tool?

    Or should I have contacted BA directly and submitted a claim via their website?

    I haven't heard anything back yet from my claim via the Resolver tool.

    Many thanks
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