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    • Becust
    • By Becust 7th Jul 17, 4:40 PM
    • 13 Posts
    • 0 Thanks
    Becust
    It was a BA flight to Madrid first, then an Iberia longhaul flight to Sao Paulo.
    • Caz3121
    • By Caz3121 7th Jul 17, 10:55 PM
    • 10,780 Posts
    • 7,022 Thanks
    Caz3121
    It was a BA flight to Madrid first, then an Iberia longhaul flight to Sao Paulo.
    Originally posted by Becust
    what was your flight number?
    • beekay1943
    • By beekay1943 10th Jul 17, 12:13 PM
    • 32 Posts
    • 16 Thanks
    beekay1943
    After flying down to Heathrow with BA to attend a final at Wembley on 28 May, our return flight to Aberdeen at 9.00pm was cancelled. We could make no contact with BA via their website nor on the phone number supplied. We went to Terminal 5 but were not even allowed access to the Check-in area - BA had left us completely to our own devices re meals, accommodation and alternative travel arrangements. We were aware that some passengers had already spent more than 24 hrs camped within Terminal 5 and some of our party of six Had to get back to work in Aberdeen the following morning (Monday.) Therefore, our party of six hired a six-seater car to get us back to Aberdeen - a 536 mile, 8-hour overnight drive. Followed prolonged communications with BA we had a refund of the cancelled flight fare but NOT for the seats booked at extra cost AND they made a further deduction for a "Cancellation Penalty on Fare." I can find no mention of such a cancellation charge in their T&Cs. BA recently confirmed by email that they would reimburse the cost of the hire car but, within an hour, withdrew this in view of the fact our refund for the cancelled flight fare more than covered the cost of the car hire. Is this justified in view of our having to endure such a long overnight drive? Had we not hired the car, BA would have had to supply all six of us with meals and accommodation for at least one night which would have cost just as much - if not more. We have also received £438.82 as EU Compensation.
    Last edited by beekay1943; 10-07-2017 at 12:16 PM.
    • Vauban
    • By Vauban 10th Jul 17, 12:53 PM
    • 4,673 Posts
    • 2,071 Thanks
    Vauban
    You are entitled to a) compensation of €250 per person; b) refund of air fares OR cost of rerouting (in you case by hire car); c) and costs of any meals or accommodation during the duration of delay.
    • JPears
    • By JPears 10th Jul 17, 12:53 PM
    • 3,080 Posts
    • 867 Thanks
    JPears
    From your details you should be able to claim:
    Refund of your flights in full. BA messed up, not you. They cancelled your flight and didn't offer alternative arrangements.
    Compensation under reg 261/2004 of 250Euro per person.
    Cost of your alternative arrangements/transport difference if greater than the refund for flights.
    BA stand to make a massive loss due to the IT fiasco and will try to distract people with any old BS.
    Download Vauban's guide = all the information you require to proceed should be found in there.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Sylvia Mahal
    • By Sylvia Mahal 13th Jul 17, 8:23 AM
    • 5 Posts
    • 0 Thanks
    Sylvia Mahal
    Can't believe it almost 2 months since the British Airways meltdown on May 27th and they are still not accepting responsibility for it and we still have missing luggage!!!!!

    Is anyone else being fobbed off?

    We booked with BA to go to Almeria via Madrid, they chose to use Iberia planes, on May 27th. Our flight was cancelled and we had to book with another airline to fly out to Spain on the 30th.

    They are trying to say it is not their fault we should be seeking compensation from Iberia.

    Help!!

    We are now being pushed between the two both saying it is the other airline's problem

    What do we do if no one will take responsibility for our compensation and expenses?
    Last edited by Sylvia Mahal; 17-07-2017 at 10:14 AM. Reason: Up date to situation.
    • JPears
    • By JPears 13th Jul 17, 8:38 AM
    • 3,080 Posts
    • 867 Thanks
    JPears
    They are correct. You did not say before that the flight was actually with Iberia. Your claim is against the airline you should have flown with, not who you booked through. ie Iberia, not BA. It would appear that you have not read through Vauban's guide as it clearly states this fact.
    BAs only involvement is the IT meltdown and that they are in the same parent company.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • cocacolakid
    • By cocacolakid 13th Jul 17, 10:00 PM
    • 49 Posts
    • 14 Thanks
    cocacolakid
    Finally heard back about my claim from BA during the May Bank Holiday computer crash and to my dismay it has been rejected under EU Regs claiming I was only 23 mins late.
    In fact I was well over 4 hours late, more after I queued an hour to report my luggage missing. I had flown Man to NY with my Man - Lon flight over 4 hours late taking off so I missed my original flight to NY. It was the one they rebooked me on that was 23 mins late but I arrived over 4 hours later than I should have done (19.05) past midnight and they have also refused my claim for a taxi then and a meal at Manchester airport.
    Has anyone else had this attempt to wriggle out of paying by taking the time of the flight you eventually took rather than the one you were booked on?
    • legal magpie
    • By legal magpie 13th Jul 17, 11:12 PM
    • 730 Posts
    • 346 Thanks
    legal magpie
    This is happening all the time. If you booked a through ticket with the same airline it is the final arrival time that counts. Download Vauban's guide.
    • Sylvia Mahal
    • By Sylvia Mahal 18th Jul 17, 2:57 PM
    • 5 Posts
    • 0 Thanks
    Sylvia Mahal
    What do we do if no one will take reponsibility
    Following on from my last Post.

    BA and Iberia will not take any responsibility for our delayed flight. Both say it is the other.

    What should we do next. I have put in a complaint through Resolver but we are not getting anywhere.
    • Justice13075
    • By Justice13075 18th Jul 17, 3:26 PM
    • 984 Posts
    • 421 Thanks
    Justice13075
    Quite simple what Aircraft did you fly on BA or Iberia. Which ever one it was that's who you go to for compensation irregardless of who you booked with. Google and download Vaubans guide and read. There is a template letter on page 6 for you to send to the relevant Airline.
    Good Luck
    • JPears
    • By JPears 18th Jul 17, 4:27 PM
    • 3,080 Posts
    • 867 Thanks
    JPears
    Following on from my last Post.

    BA and Iberia will not take any responsibility for our delayed flight. Both say it is the other.

    What should we do next. I have put in a complaint through Resolver but we are not getting anywhere.
    Originally posted by Sylvia Mahal
    Did you not read my last post to you?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 18th Jul 17, 10:53 PM
    • 987 Posts
    • 497 Thanks
    Tyzap
    BA computer fiasco
    If you're still awaiting a full refund from BA following the IT fiasco have a read of this article and, in particular, what Coby at Bott & Co has to say about purchasing replacement flights from 'other' airlines yourself.

    http://www.dailymail.co.uk/news/article-4705046/Friends-caught-BA-fiasco-haven-t-received-compensation.html
    Please read Vaubans superb guide.
    • gjclarke
    • By gjclarke 27th Jul 17, 7:18 PM
    • 1 Posts
    • 0 Thanks
    gjclarke
    Lastminute.com booking for BA flight
    Hi Everyone, I booked via Lastminute.com a flight from UK to US (out BA, return AA). It was the day of the BA May Day outage (27th). At airport was told to book my own alternative flight and we would get reimbursed. Did so using Aer Lingus for next day .... with the panic that day all prices were substantially higher costing (£2.5k in total to take 4 of us).


    Claim put in to BA on 14th June. Back and forward ... got hotel and compensation paid -but still arguing over rebooked flight cost. BA has said that I now need to go back to Lastminute.com (apparent it is UK legal for them to give me that back) and get a refund of their part (told by LM.COM that this will take up to 28 days) and then I will have to go after BA to refund the difference.


    Interesting - LM.COM could not give me a breakdown of the outbound (BA) and inbound (AA) flight costs when previously challenged and not on my booking statement either - just the total. Issue was that I did use the AA return flight but not the BA due to being cancelled by BA.


    LM.com likely to refund about 20% of rearranged price and then have to wait to show evidence of that to BA before they can pay the 80%. Naturally having paid out of pocket in May - for £2.5k really having an impact.


    Has anyone any advice on how I can accelerate this from both parties or if they have encountered it before ..... very time consuming and financially even worse !!! The issue appears to be because I booked BA flight through Lastminute.com and not directly with BA.


    A frustrated Ex-BA Silver Card holder !!!
    • Tyzap
    • By Tyzap 29th Jul 17, 5:33 PM
    • 987 Posts
    • 497 Thanks
    Tyzap
    Hi Everyone, I booked via Lastminute.com a flight from UK to US (out BA, return AA). It was the day of the BA May Day outage (27th). At airport was told to book my own alternative flight and we would get reimbursed. Did so using Aer Lingus for next day .... with the panic that day all prices were substantially higher costing (£2.5k in total to take 4 of us).


    Claim put in to BA on 14th June. Back and forward ... got hotel and compensation paid -but still arguing over rebooked flight cost. BA has said that I now need to go back to Lastminute.com (apparent it is UK legal for them to give me that back) and get a refund of their part (told by LM.COM that this will take up to 28 days) and then I will have to go after BA to refund the difference.


    Interesting - LM.COM could not give me a breakdown of the outbound (BA) and inbound (AA) flight costs when previously challenged and not on my booking statement either - just the total. Issue was that I did use the AA return flight but not the BA due to being cancelled by BA.


    LM.com likely to refund about 20% of rearranged price and then have to wait to show evidence of that to BA before they can pay the 80%. Naturally having paid out of pocket in May - for £2.5k really having an impact.


    Has anyone any advice on how I can accelerate this from both parties or if they have encountered it before ..... very time consuming and financially even worse !!! The issue appears to be because I booked BA flight through Lastminute.com and not directly with BA.


    A frustrated Ex-BA Silver Card holder !!!
    Originally posted by gjclarke
    Hi gjclarke,

    Your question is a little difficult for the regulars on this site, who could answer some of your questions, so I suggest you repost here as it may be more suited to your specific questions...

    http://www.flyertalk.com/forum/british-airways-executive-club/1812051-2017-ba-compensation-thread-your-guide-regulation-261-2004-a.html

    The Flyertalk forum has many experts with inside knowledge about the intricacies of the BA system, and on the breakdown of cost therein.

    Good luck.
    Last edited by Tyzap; 29-07-2017 at 10:46 PM.
    Please read Vaubans superb guide.
    • Tyzap
    • By Tyzap 1st Aug 17, 10:07 PM
    • 987 Posts
    • 497 Thanks
    Tyzap
    Heathrow and Extraordinary Circumstances.
    I found this article while looking at the CAA's website...


    Heathrow Airport

    Heathrow required airlines to cancel a proportion of their flights based on forecast bad weather.

    The reduction in capacity was to ensure flights could continue to operate safely and airlines could give advance notice to their passengers. The flights shown below were cancelled based on the expected weather conditions and in our view would be considered to be an extraordinary circumstance and not subject to compensation.

    The list does not include flights cancelled on the day.

    Details of cancelled flights

    2017

    6 July - forecast thunderstorms
    6 June - forecast strong winds and storms
    12 January 2017 - forecast snow
    23 January - forecast fog
    24 January - forecast fog
    25 January - forecast fog
    23 February - forecast strong winds (Storm Doris)
    2 March - forecast strong winds
    2016

    Monday 19 December 2016 - Fog
    Sunday 18 December 2016 - Fog
    Tuesday 6 December 2016 - Fog
    Monday 5 December 2016 - fog
    Tuesday 31 May 2016 - predicted strong winds/thunderstorms
    Monday 11 July 2016 - forecast strong winds
    Tuesday 1 November - fog
    2015

    Sunday 1 November 2015 - Fog
    Monday 2 November 2015 - Fog
    Tuesday 3 November 2015 - Fog
    Tuesday 17 November 2015 - Storm


    Examples of extraordinary circumstances

    The main categories of events that are likely to be an extraordinary circumstance include:

    Acts of terrorism or sabotage
    Political or civil unrest
    Security risks
    Strikes (unrelated to the airline such as, airport staff, ground handlers, or air traffic control)
    Weather conditions incompatible with the safe operation of the flight
    Hidden manufacturing defects (a manufacturer recall that grounds a fleet of aircraft)
    If you are not sure whether extraordinary circumstances apply to your flight, but have read about your other rights and think you might have a case, you can make a claim to your airline for compensation. The airline should explain to you the reason for the disruption. If they consider it was due to extraordinary circumstances they will need to clearly set out why. If they reject your claim then you can consider whether to pursue it further.
    Last edited by Tyzap; 01-08-2017 at 10:12 PM.
    Please read Vaubans superb guide.
    • Annie Clark
    • By Annie Clark 4th Aug 17, 8:23 PM
    • 29 Posts
    • 4 Thanks
    Annie Clark
    Hello. Can anyone tell me how long does it take for BA to pay compensation? From filling out a claim online directly with BA, to compensation payment?

    Two days ago (2 August 2017) I travelled from OTP-LHR on BA0887.

    The plane took off from OTP, then returned to OTP after 1+ hrs in the air. They announced it was due to "issues with the autopilot". Said issues were fixed and we boarded the same plane, several hours later. Delay on arrival to LHR was a little over 4 hours and distance is more than 2500km so that means €400 compensation, I believe.

    Thanks.
    • Caz3121
    • By Caz3121 4th Aug 17, 9:25 PM
    • 10,780 Posts
    • 7,022 Thanks
    Caz3121
    there is reports on flyertalk of between a few days and 6 weeks
    • legal magpie
    • By legal magpie 4th Aug 17, 10:36 PM
    • 730 Posts
    • 346 Thanks
    legal magpie
    Annie, you don't have to "wait your turn". If you don't get a satisfactory answer within a reasonable time, two weeks is about right, you can escalate by sending an NBA. Read Vauban's guide
    • Annie Clark
    • By Annie Clark 5th Aug 17, 1:21 PM
    • 29 Posts
    • 4 Thanks
    Annie Clark
    Thanks, I was just curious. I filled out the online form and got assigned a case ID, will wait a couple of weeks then contact them.
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